B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,593 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two weeks ago we went to the store on Leyton Mills to get ideas to update a tired bathroom and met a young lady named Aurelie who spent time taking us through a planner of how the bathroom would work based a list of fixtures and fittings we had selected in store. We did not expect such attention to detail from a member of staff based on your average DIY store. Aurelie was very well informed and understood exactly what we were trying to achieve and willing to offer suggestions to two people obviously not used to doing projects of this nature. If B&Q want a template for how to train staff in how to provide the very best customer experience they need look no further than this young lady who made a stressful day a lot less complicated than we had. Thanks Aurelie.”

Helpful Report

Posted 5 years ago

“My wife and I visited the B&Q store in Tottenham Hale North London on Oct 12th to get some surplus floor tiles as the Leyon Mills store did not have the full amount we needed for a project starting Monday and as we do not live locally we were in dire need of getting everything in one go. As Leyton had advised there was stock in Tottenham we were surprised on arrival to find that none were on display which was a real cause for concern at 7:30 on a Saturday evening. Thankfully Alan a member of staff came to our aid and along with Helen who I believe is the store manager they could not have been more helpful firstly in calming us down then quietly and professionally sourcing the extra six box of tiles we required from storage and assisting us get them and several boxes of laminate flooring through checkout and to our vehicle. We sometimes see B&Q staff get a bad press so want to put the record straight in this instance as this was customer service as we used to know it and all done with a pleasant smile Thank you Alan and Helen for your understanding and patience and going the extra mile to ensure the customer gets what they want. First Class Service, P. Callan, Northamptonshire.”

Helpful Report

Posted 5 years ago

“Yesterday I visited the St Helen's store, I asked Jason for advice about a light fitting and shade for my dining room. He was so very helpful, with his knowledge of the items I needed, he went out of his way to get me the best price for my purchases, even went in the warehouse to find me a light fitting. In the end I bought a complete light fitting, this is the best experience I have had visiting any B and Q store in the North west. I hope Jason sees this review and receives recognition for his help .”

Helpful Report

Posted 5 years ago

“I called B&Q customer service to see if they could find me some instructions I lost for a heater. They were rubbish. So I called Scarborough branch and spoke to Yvonne. Yvonne went out of her way to source, print and then scan the instructions. Then she emailed them to me and let me know on the phone that she had done so. She is an absolute star and a credit to B&Q.”

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Posted 5 years ago

“"Thank you to Bella at STANMORE branch for professional and fast service.”

Helpful Report

Posted 5 years ago

“Went to B&Q Crewe today at the trade counter where a young woman called Eve help me out she couldn't do enough for me. Thank you Eve for all your help”

Helpful Report

Posted 5 years ago

“Michaela on the checkout at B&Q in Ashford was just so lovely when I bought some plants today, she was an absolute delight to be served by, caring, polite and friendly, such lovely customer service, she really made my day.”

Helpful Report

Posted 5 years ago

“Esther, at your Canterbury store, went out of her way to help me with paving slabs today. She even loaded them into the car for me! Thank you, Esther.”

Helpful Report

Posted 5 years ago

“Went to paisley store on saturday had fantastic help and advice from Sylvia she’s a wee star jimmy will be back”

Helpful Report

Posted 5 years ago

“I was looking for a very popular product which was out of stock and after dealing with 2 other members of staff I was presented with Leighton Evans (Morfa Store) who not only found the product in another store but ensured that it was available for collection the next day. He understood the importance of the task and went above and beyond the call of duty to ensure that I got what I wanted. I commend you Leighton and hope that others can provide such perfect customer service at some point in the future.”

Helpful Report

Posted 5 years ago

“After having a new porch in grey last month I needed some paint the same colour to paint my garage door. Went to B&Q Burton with a photo on my I-pad to get the colour matched, there a helpful young man called Luke told me he could not match my paint by photo and I needed the ral code from the company who supplied my porch. One week later I went to the Cannock branch as it’s closer with my code in hand, unfortunately the staff there seemed to have no idea what I was after and the code meant nothing to them. Ok only one thing for it I went back to Burton were another young man was behind the counter after explaining to him that I had the ral number and I needed a litre of paint, again he looked at me not understanding what I was on about. I was starting to lose hope when I spotted Luke who was the one who started my expedition a week earlier, we called Luke over who remembered me from my first visit. 2 minutes later Luke had explained to his colleague all about the ral numbers and the paint was mixed. Fantastic Now this seems like a double edged review on one hand a few of b&q staff could not help even though they were very pleasant. On the other hand a big thank you to Luke from Burton who was very helpful and knowledgable, maybe a bit more training would help the others.”

Helpful Report

Posted 5 years ago

“We would like to say how impressed we were with Hayden at the Torquay branch. He was extremely professional; friendly & patient. A credit to the Company.”

Helpful Report

Posted 5 years ago

“Had a great experience today in your Paisley store, very helpful staff who were able to tell me exactly where to find the item I was looking for. Was in and out with no hassles so I will be back and have no hesitation in recommending B + Q to friends and family”

Helpful Report

Posted 5 years ago

“me and my wife went to B&Q Gillingham just to look at a few kitchens, where we met kiran who took over from someone who was looking after us, Kiran was so friendly and professional, she did her best to help with ideas to save us money. She was so friendly with a fantastic sense of humour, we ended up buying the kitchen that evening which wasn't in our plan. we later found out that she was the manager......it didn't surprise us. I would recommend you ask for her when you visit b&q Gillingham .”

Helpful Report

Posted 5 years ago

“Went in b&q in Leicester to order some tiles I was told to go to paint counter where I was helped by vanessa the tiles couldn't be delivered on the day the tiler was coming so she found some one to pick them up she rang the next day to say they where at the store great customer service from vanessa thank you so much”

Helpful Report

Posted 5 years ago

“I had very good service at bamber bridge store today needed some flxi 38mm piping to make extraction hose for my chop saw pluming department helped me exactly what I needed saved over £20 could not have bought it anywhere else even on line thanks bq”

Helpful Report

Posted 5 years ago

“Excellent service at RENFREW STORE. NEEDED REPLACEMENT PANEL for radiator cover. Unfortunately Renfrew do not stock. Alan from wood department was excellent. Arranged to have one delivered from bisopbriggs store. Unfortunately it was not the right design. Lyndsey from customer services could not have been more helpful . She searched internet to try and help me source this panel. Again No luck. I than Lyndsey and Alan very much because they went beyond What was required by my thinking. All I have to do now is find some who stocks the Cambridge star Panels.”

Helpful Report

Posted 5 years ago

“Excellent customer service at bridgend store today John carried our firepit to till then to our car with courteous and happy to help attitude people can learn from him thank you John”

Helpful Report

Posted 5 years ago

“Went into your Leicester store last Friday. We were helped by a very nice man who went out of his way to find a practical solution to our problem. His name was Martin, turned out he was the Manager of the store. This is so rare. Thank you very much as he really went out of his way.”

Helpful Report

Posted 5 years ago

“i was in the great Yarmouth store and i was served by a chap called Philip, he went to great lengths to cut my mdf board and even showed me how to get more out of the board i was buying, after cutting the wood he then completed my order and worked out exactly what i needed for the area of paving, and even helped me carry it to my car, he is a credit to b&q and his customer service in our eyes was great, he deserves a pay rise.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,593 reviews