B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,613 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Writing this whilst still in Wednesbury B & Q. Required 2 work tops cutting to size but the service was not available until 5pm. Scott a young, pleasant employee heard us mentioning that we would kill time and proceeded to offer his help and skill. The worktops were cut there and then and he checked twice before cutting that we were happy with our overall sizes. Excellent service and a credit to the business. Give this man a pay rise”

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Posted 6 years ago

“Very, very helpful and nice staff member - Alan - at Leatherhead, Kingston Road. Need to have more people like him! Thank you so much for your help!”

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Posted 6 years ago

“Just purchased bathroom tiles from your Garthdee, Aberdeen branch and have to say the service provided by Lisa and her colleague in that department was absolutely superb. Thank you so much!”

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Posted 6 years ago

“I called in to B&Q to buy a replacement toilet. Unit 1 Retail Park Leeds on Saturday 8th June. I never realised, that toilets come in all shapes and sizes!? and had no idea of which one would be suitable for a downstairs cloakroom! A big thank you to a young man called Lenny. He explained what I needed. Having made the purchase Lenny then helped to put it in my car. He was polite, friendly and helpful. A credit to your company 👍🏼”

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Posted 6 years ago

“Very helpful staff member called Sylvia at Paisley store”

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Posted 6 years ago

“Hired a Rug Doctor yesterday from B&Q St Andrews Quay Hull. Came with full instructions. Did a fantastic job throughout my house & stairs. Can fully recommend this service.”

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Posted 6 years ago

“Gregg, Member of Staff at Castlevale, Birmingham, was Very Helpful and Friendly. A Big Thank you to him. From Khan and Pathan Family”

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Posted 6 years ago

“Fantastic service from David at Aintree and Mary at Edge Lane”

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Posted 6 years ago

“I was served yesterday and on Friday at the Llandudno branch by a thoroughly charming young man called James. He went over and above what he needed to do and provided the best service with a cheery smile. He is 100% a credit to your company and the reason I’m going back tomorrow to buy some more garden furniture. He was a breath of fresh air and a delight to be served by. Thank you James”

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Posted 6 years ago

“Great banter from Grant at the checkout at Hermiston Gate Edinburgh. A joy to be served by him.”

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Posted 6 years ago

“Called at the Sutton in Ashfield store today and was totally blown away by the service I received from a lady named Helen on the decorating department. Helen went over and above to get me a colour to match a swatch I had. Her knowledge and professionalism and her approachable friendly manner has led to me writing this review, which I never normally do. Thanks Helen your a credit to your employers.”

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Posted 6 years ago

“Excellent service from jo netherfield diy store.”

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Posted 6 years ago

“Great customer service at the Torquay branch thank you to Shirley who was so helpful.”

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Posted 6 years ago

“Great service in the kitchen department, from a very knowledgeable lady called Ann in the Stockport branch on George's Road everything we needed to use she explained fully what it was needed for and how it would look as a finish All dimensions and measurements were explained What I thought would be a stressful time ended up quite pleasant”

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Posted 6 years ago

“Had ordered a rug from b&q which constantly shed to the extend it was almost bare in parts ,contacted customer services who were absolutely brilliant,no problems at all,sent in some pictures and within a week I had received another rug which has been great ,well done b&q on your wonderful after-sales care couldn’t have asked for better would high recommend”

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Posted 6 years ago

“Kirkcaldy store, Alfie assisted and advised over and above the standard even expected. What an amazing young man.”

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Posted 6 years ago

“When to durham bq went to click and collect for advice about an item lady called Jayne she was just brilliant went out of her way to help phoned other branches for us we got what we wanted as she ordered it at another bq we can't praise her enough”

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Posted 6 years ago

“Yesterday 12th May, I visited Selco in Queensbury to buy Oak wood flooring glue and same I popped into B&Q in Queensbury to inquire about the glue which I bought from Selco. I was seen by Cletta in the flooring section and I began to ask about the flooring glue. She was very professional and polite in advising us ( glue was not required) and showed to use membrane sheet and underlay and spent with us one to one service of 30 minutes. As a result of this I was able to return the glue which I bought Selco and purchased goods as advised by Cletta and saved me £230. I must also the thank Mr Khaled for his advise too.”

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Posted 6 years ago

“5 star for customer service from Daniel today at your netherfield branch went out of his way to help me with my purchase.”

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Posted 6 years ago

“I was in B&Q Penrith this lunch time , buying tiles. A delighted man , Scott , went and got the pallet trolley, loaded everything up. When I was at the checkout, he was there , even though he had finished for the day , and loaded it all into the car for me . How wonderful!”

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Posted 6 years ago

B&Q is rated 2.2 based on 2,613 reviews