B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helen and your colleague in paint dept in Rhyl we would like to thankyou so much for your patience , professionalism and determination to achieve the exact paint mix that we were asking for . We were so impressed that you went out of your way to find a solution to all the issues you were faced with . Not often you come across such fabulous customer service !!! Thankyou so much to you both ladies ,kind regards Maria and Nigel SmythJones”

Helpful Report

Posted 6 years ago

“Excellent service from Inverness delivery guys no issues whatsoever went above and beyond 😊”

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Posted 6 years ago

“Was buying lots of paint for a house yesterday at Guildford store. Andrea mixed all the colours for us, was helpful, knowledgable and friendly. Thank you, Andrea!”

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Posted 6 years ago

“Big thankyou to Matt who works at the Goole store so helpful and very customer friendly. Bought a lawn moor and had trouble putting it together what a lovely guy to put right what we did wrong. Many thanks x Sandra Goole”

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Posted 6 years ago

“Good place”

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Posted 6 years ago

“I recently had a delivery from the new bnq Inverness delivery team Colin and John fantastic service from start to finish Colin kept us well informed from the morning call onwards he was very polite and has great customer skills.. upon arrival colin and John were very helpful and chatty putting my wife at ease she struggles with new people Colin took the time to ask about her gardening which my wife thought was very kind.. John and Colin stayed and talked about the product and answerd all my question in great detail and I had a few. Fantastic service from both if I could give more than 5*s I would well done lads!”

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Posted 6 years ago

“Billy in the wood cutting dept at B&Q Durham went absolutely out of his way to help. He even gave my 4 year old ear defenders when the machine was on so he wasn’t scared. What a true gent and such a valuable member of staff. Thank you.”

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Posted 6 years ago

“I was in my local BxQ yesterday 9th March .. Sandra and Colm looked after me .. i must say how very helpful x cheerful a service they gave me 😊thankyou to you both... i left a very happy customer at your Athlone store..”

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Posted 6 years ago

“I am at B&Q norwich in the paint department. The staff have been fantastic and so helpfull trying to mix my paint to the right colour. Carl has been amazing. Ann”

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Posted 6 years ago

“We went to the Langley Mill store looking for BBQ Accessories, the guy I dealt with was named Joe he was extremely helpful and went above and beyond to help me with what we wanted. Very pleased with the service we received.”

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Posted 6 years ago

“We went to the Talke store, Stoke on Trent and was served by Becka. She was so patient and helpful while our daughter chose her bedroom paint. It really made a potentially stressful situation much easier and our daughter is so happy with her choice of 'enchanted mermaid'. Thank you Becka 😁”

Helpful Report

Posted 6 years ago

“I had been to another diy store regarding buying a kitchen and left feeling very upset and angry due to a rude member of staff. I went to the Nursling store in Southampton and spoke to Kieron who was very friendly and helpful restoring my faith in humanity.”

Helpful Report

Posted 6 years ago

“James in your Eastbourne branch was incredibly helpful this morning when I was buying gravel and pebbles. He went to a lot of trouble to find and order the correct product. Thank you”

Helpful Report

Posted 6 years ago

“I visited the Cambridge B&Q saturday 16 Feb 2019. I was helped by an employee called Martin who was very knowledgeable about power showers and electric showers and what would give the most effective power of water through the shower head. Martin could not have been more helpful.So impressed with his expertise and time given. Thank you Martin.”

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Posted 6 years ago

“Fantastic customer service at Ashton store Claire went beyond to help.”

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Posted 6 years ago

“Called into speke Liverpool store missing items in wardrobe pack completely sorted by Leslie top man”

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Posted 6 years ago

“Just spoke to Des at the b and q branch in harfcliffe imperial Park Bristol. I did not have a clue about trees and he explained everything I needed to know. It was a Saturday afternoon when I called the store. So I imagine that he was very busy. Thanks Des hope you have a good weekend”

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Posted 6 years ago

“,Refund counter easy to find and use , staff very helpful too.”

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Posted 6 years ago

“Buying Valspar paint, the info and advice from their team was fantastic Really pleased with the finished results”

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Posted 6 years ago

“expert advice was told to come into there rhyl store and they would order my item there in my presence nothing to much trouble think the mans name was dan”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,595 reviews