B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went to the Langley Mill store looking for BBQ Accessories, the guy I dealt with was named Joe he was extremely helpful and went above and beyond to help me with what we wanted. Very pleased with the service we received.”

Helpful Report

Posted 7 years ago

“We went to the Talke store, Stoke on Trent and was served by Becka. She was so patient and helpful while our daughter chose her bedroom paint. It really made a potentially stressful situation much easier and our daughter is so happy with her choice of 'enchanted mermaid'. Thank you Becka 😁”

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Posted 7 years ago

“I had been to another diy store regarding buying a kitchen and left feeling very upset and angry due to a rude member of staff. I went to the Nursling store in Southampton and spoke to Kieron who was very friendly and helpful restoring my faith in humanity.”

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Posted 7 years ago

“James in your Eastbourne branch was incredibly helpful this morning when I was buying gravel and pebbles. He went to a lot of trouble to find and order the correct product. Thank you”

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Posted 7 years ago

“I visited the Cambridge B&Q saturday 16 Feb 2019. I was helped by an employee called Martin who was very knowledgeable about power showers and electric showers and what would give the most effective power of water through the shower head. Martin could not have been more helpful.So impressed with his expertise and time given. Thank you Martin.”

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Posted 7 years ago

“Fantastic customer service at Ashton store Claire went beyond to help.”

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Posted 7 years ago

“Called into speke Liverpool store missing items in wardrobe pack completely sorted by Leslie top man”

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Posted 7 years ago

“Just spoke to Des at the b and q branch in harfcliffe imperial Park Bristol. I did not have a clue about trees and he explained everything I needed to know. It was a Saturday afternoon when I called the store. So I imagine that he was very busy. Thanks Des hope you have a good weekend”

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Posted 7 years ago

“,Refund counter easy to find and use , staff very helpful too.”

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Posted 7 years ago

“Buying Valspar paint, the info and advice from their team was fantastic Really pleased with the finished results”

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Posted 8 years ago

“expert advice was told to come into there rhyl store and they would order my item there in my presence nothing to much trouble think the mans name was dan”

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Posted 8 years ago

“Replaced table & mitre saw without fuss after 4 weeks.”

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Posted 8 years ago

“Bought a kitchen at Washington B&Q very very helpful staff couldn’t do enough for you. Would definitely recommend There names were Richard and Laura.”

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Posted 7 years ago

“Hello On visiting one of your stores in Eastwood Nottinghamshire last week, I went with the intention of viewing what was available in the kitchen and bathroom section of the store. I’d been pondering on new taps and shower fittings in my bathroom. While in store I was approached by a young gentleman by the name of Jake who asked in a professional manner if he could assist me with anything. He showed me various different options that may be of benefit to what I was looking for. I am pleased to say that without his knowledge I may of walked out of store with exactly what I went in with. I purchased a very nice feature tap and additional new shower fittings. These now look amazing in my bathroom and would like to thank the store and this gentleman for his assistance and knowledge in helping me decide.”

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Posted 7 years ago

“My husband went to B&Q Evesham today to purchase some wallpaper but you only had 3 of the same dye shade and we needed 4. He was just about the order some when Mandy found the 4th roll with the shade dye. He’s asked me to leave a review to say how very helpful Mandy was throughout and for going the extra mile. Thank you so much Mandy you’re a star.”

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Posted 7 years ago

“Was served by Jack H in the plumbing isle was very helpful and got exactly what I needed”

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Posted 7 years ago

“Dear, Jonathan Lowe (Wisbech B&Q), I and my partner have been very impressed and grateful for the advice and help you have given in kitchen design and the patience in exploring our needs and wants, your eye for detail has been invaluable!!! Many thanks indeed, we never gotten anywhere like we gotta from you in B&Q. 5 stars services you made for us!!!! Best wishes Jonathan Lowe, you are really professional person, we are recommending you for everyone! He knows how to safe the money and do what you really dreaming! Mindaugas and Zivile”

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Posted 7 years ago

“Spoke to Martin today from Newtownabbey store, Martin gave a great customer service and located the items I wanted. My thanks to Martin again for his excellent customer service.”

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Posted 7 years ago

“Stafford store today ALL VERY HELPFUL must mention James on the shop floor and Dan on tradepoint counter went over and above thanks everyone.”

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Posted 7 years ago

“I ordered a new kitchen for me to self build. I am a joiner with over 40 years experience. About 10 years ago I fitted a B& Q kitchen with no problems so ordered again in store for home delivery. I had to wait a few weeks for delivery but everything went as planned. Delivery on time on date promised, all parts complete, and the standard of goods is excellent in fact I am amazed at how well it fits together. On completion it looks beautiful and has been greatly admired. It is modern and contemporary and stylish. The cost was average but I've got a quality kitchen that I am sure will last. Fantastic!!”

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Posted 7 years ago

B&Q is rated 2.2 based on 2,667 reviews