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B&Q Reviews

2.2 Rating 2,595 Reviews
28 %
of reviewers recommend B&Q
2.2
Based on 2,595 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read B&Q Reviews

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

B&Q 1 star review on 17th April 2025
Robert14042025
B&Q 1 star review on 12th April 2025
Anonymous
B&Q 1 star review on 3rd March 2025
Anonymous
B&Q 1 star review on 8th February 2025
Shirley
B&Q 5 star review on 7th February 2025
#pooleplastering.com
B&Q 5 star review on 7th February 2025
#pooleplastering.com
B&Q 5 star review on 5th December 2024
Joan Kennedy
118
Anonymous
Anonymous  // 01/01/2019
Replaced table & mitre saw without fuss after 4 weeks.
Helpful Report
Posted 6 years ago
Bought a kitchen at Washington B&Q very very helpful staff couldn’t do enough for you. Would definitely recommend There names were Richard and Laura.
Helpful Report
Posted 6 years ago
Hello On visiting one of your stores in Eastwood Nottinghamshire last week, I went with the intention of viewing what was available in the kitchen and bathroom section of the store. I’d been pondering on new taps and shower fittings in my bathroom. While in store I was approached by a young gentleman by the name of Jake who asked in a professional manner if he could assist me with anything. He showed me various different options that may be of benefit to what I was looking for. I am pleased to say that without his knowledge I may of walked out of store with exactly what I went in with. I purchased a very nice feature tap and additional new shower fittings. These now look amazing in my bathroom and would like to thank the store and this gentleman for his assistance and knowledge in helping me decide.
Helpful Report
Posted 6 years ago
My husband went to B&Q Evesham today to purchase some wallpaper but you only had 3 of the same dye shade and we needed 4. He was just about the order some when Mandy found the 4th roll with the shade dye. He’s asked me to leave a review to say how very helpful Mandy was throughout and for going the extra mile. Thank you so much Mandy you’re a star.
Helpful Report
Posted 6 years ago
Was served by Jack H in the plumbing isle was very helpful and got exactly what I needed
Helpful Report
Posted 6 years ago
Dear, Jonathan Lowe (Wisbech B&Q), I and my partner have been very impressed and grateful for the advice and help you have given in kitchen design and the patience in exploring our needs and wants, your eye for detail has been invaluable!!! Many thanks indeed, we never gotten anywhere like we gotta from you in B&Q. 5 stars services you made for us!!!! Best wishes Jonathan Lowe, you are really professional person, we are recommending you for everyone! He knows how to safe the money and do what you really dreaming! Mindaugas and Zivile
Helpful Report
Posted 6 years ago
Spoke to Martin today from Newtownabbey store, Martin gave a great customer service and located the items I wanted. My thanks to Martin again for his excellent customer service.
Helpful Report
Posted 6 years ago
Stafford store today ALL VERY HELPFUL must mention James on the shop floor and Dan on tradepoint counter went over and above thanks everyone.
Helpful Report
Posted 6 years ago
I ordered a new kitchen for me to self build. I am a joiner with over 40 years experience. About 10 years ago I fitted a B& Q kitchen with no problems so ordered again in store for home delivery. I had to wait a few weeks for delivery but everything went as planned. Delivery on time on date promised, all parts complete, and the standard of goods is excellent in fact I am amazed at how well it fits together. On completion it looks beautiful and has been greatly admired. It is modern and contemporary and stylish. The cost was average but I've got a quality kitchen that I am sure will last. Fantastic!!
Helpful Report
Posted 6 years ago
went into b&q bishop auckland for some worktops,Reece the sales assistant was a great help he is a credit to the store
Helpful Report
Posted 6 years ago
went to B&Q for kitchen, Emily, Linda and Joanna were the most helpful informative friendly staff you could hope to meet. Nothing was a problem to them, we had our own ideas however a good input from them helped us to create a stunning gorgeous kitchen plan. Thankyou so much for your help and support, we had visited other companies none could compete with your service, support, quality and price Keith & Sheila.
Helpful Report
Posted 6 years ago
A rainy day wanted to be in and out at the Crawley Branch. Asked Cameron for help me find the Christmas items in the sale. He took me straight to them even though he was busy re-arranging his department,
Helpful Report
Posted 6 years ago
Caroline in the call centre (0333 004 9999) was extremely helpful locating Sandtex Olive Green Masonry paint at B&Q Aintree branch, who also worked wonders finding me 4 5L tins. I am extremely impressed with the competence of the aforementioned staff!
Helpful Report
Posted 6 years ago
I visited the Keighley store and was served by Lorna in the outdoor dept. I bought a Xmas tree and there was only one left in a stand which was bolted in. Lorna took it out of the stand for me and netted it. I work in the Customer Service industry and I found her extremely helpful, polite and friendly . Lorna gets 10 stars from me.
Helpful Report
Posted 6 years ago
Went into the Huntingdon store and was helped by a very pleasant man......Ken. He showed me where to go with knowledge and advice.
Helpful Report
Posted 6 years ago
Order ready for collection very quickly.
Helpful Report
Posted 6 years ago
LEANNE. BARROW-IN-FURNESS BRANCH Store code BAR286 This lady is a true star. Went in Barrow branch to buy some tiles. None available in store and I needed them in 2 days time. She set about ringing closest branches and eventually found what we needed in Preston. Many thanks Derrick
Helpful Report
Posted 6 years ago
We had plenty of notice about the delivery of our kitchen cupboards. The two lads - Kyle Clarke and Martin Bell - arrived on time and were excellent; polite and helpful. They checked everything against the delivery note and advised us about proper storage of the units. Well done!
Helpful Report
Posted 6 years ago
Have visited B&Q branch in Burgess Hill, West Sussex on a number of occasions over the past few weeks. Firstly for 'Back Boarding' in my kitchen instead of tiling. Then for sliding wardrobe doors and tracking. Each time I was helped by 'Clare' in the store, who was very friendly and went over & above helping me.. Very knowledgable on all the products.. I went over to customer service to ask to leave a positive message for the manager regarding the great service I had received, to be told that 'Clare' was the manager!! She still deserve to be recognised for this. Well done 😃
Helpful Report
Posted 6 years ago
I went into BQ gillingham branch to buy some bonding and paint. I was advised by Colin who helped me buy the wright material s . Colin was so helpful and nothing was to much trouble what a very polite and very professional worker you have plus the 2 guys in the warehouse building trade section took so much trouble to make sure I had my materials all stacked and ready for me at the trade counter. And Lauren I think that was here name what anouther loverly person all smiles and helping me so much as I'm hard of hearing . All in all a fantastic experience BQ you have so many professional hard working staff you should be proud . Thank you Colin Lauren and the 2 guys in the building warehouse. A very satisfied customer mr Michael gooch .
Helpful Report
Posted 6 years ago
B&Q is rated 2.2 based on 2,595 reviews