B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service in the kitchen department, from a very knowledgeable lady called Ann in the Stockport branch on George's Road everything we needed to use she explained fully what it was needed for and how it would look as a finish All dimensions and measurements were explained What I thought would be a stressful time ended up quite pleasant”

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Posted 7 years ago

“Had ordered a rug from b&q which constantly shed to the extend it was almost bare in parts ,contacted customer services who were absolutely brilliant,no problems at all,sent in some pictures and within a week I had received another rug which has been great ,well done b&q on your wonderful after-sales care couldn’t have asked for better would high recommend”

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Posted 7 years ago

“Kirkcaldy store, Alfie assisted and advised over and above the standard even expected. What an amazing young man.”

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Posted 7 years ago

“When to durham bq went to click and collect for advice about an item lady called Jayne she was just brilliant went out of her way to help phoned other branches for us we got what we wanted as she ordered it at another bq we can't praise her enough”

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Posted 7 years ago

“Yesterday 12th May, I visited Selco in Queensbury to buy Oak wood flooring glue and same I popped into B&Q in Queensbury to inquire about the glue which I bought from Selco. I was seen by Cletta in the flooring section and I began to ask about the flooring glue. She was very professional and polite in advising us ( glue was not required) and showed to use membrane sheet and underlay and spent with us one to one service of 30 minutes. As a result of this I was able to return the glue which I bought Selco and purchased goods as advised by Cletta and saved me £230. I must also the thank Mr Khaled for his advise too.”

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Posted 7 years ago

“5 star for customer service from Daniel today at your netherfield branch went out of his way to help me with my purchase.”

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Posted 7 years ago

“I was in B&Q Penrith this lunch time , buying tiles. A delighted man , Scott , went and got the pallet trolley, loaded everything up. When I was at the checkout, he was there , even though he had finished for the day , and loaded it all into the car for me . How wonderful!”

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Posted 7 years ago

“I recently popped into Cardiff Culverhouse Cross B&Q with my friend over the Mayday bank holiday on Sunday and I just wanted to thank our superb member of staff Gary who helped me choose the right product and even cut it to size for me. He was so friendly and accommodating.. He was obviously very well trained and cut my mdf sheet into multiple sizes in no time. Thank you Gary for helping two hopeless females. You went out of your way to help. Extremely grateful”

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Posted 7 years ago

“Thank you to Albert at Northwich store. You help and knowledge was much appreciated!!.”

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Posted 7 years ago

“Had a problem with my Hozelock gun which I purchased recently at the Bishopbriggs Branch, I spoke to manager Jan and Allan at the return desk, they were a pleasure to deal with and it was replaced after it was tested and found to be faulty, great to find such great helpful staff nowadays! Thanks again Jan and Allan !!”

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Posted 7 years ago

“I had amazing service in Leyton B and Q yesterday from a really helpful staff member called Rahat!”

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Posted 7 years ago

“B&q helped me design my kitchen, which I absolutely love. The staff in the kilmarnock store were amazing. I wanted the kitchen units curved, it was Michelle's first time doing a curved one. Kitchen was delivered the day before we went on holiday, and the 2 delivery drivers were so nice and very helpful. The only downside was I had wanted the small kitchen fridge to have the freezer compartment. Unfortunately it didn't have one 😫. Kitchen was fitted while we were away on holiday. So nothing I can do about it now. Definitely recommend b&q for there service, and ofcourse there stunning kitchen range ( santini)”

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Posted 7 years ago

“Buy lots of decorating materials from the Melton branch, stock usually pretty good, have used click and collect a few times and am always contacted when my paints etc in ready to collect, staff in general very good especially Simon & Sylvia, always have time for my generally biggish buys and a laugh & joke at the checkout when we get the chance to,”

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Posted 7 years ago

“visited your Lakeside store yesterday, garden section , to get some bags of compost…my wife and I are both in our 80's . we were asked by one of the assistants , a very pleasant young man named Darren , asked if we needed help. we said yes and he then helped us choose the right compost, loaded 4 heavy bags onto our flat trolley and came over to the car park and loaded them into our car , asked if we needed any more help as well. How refreshing was that, could not have been more helpful when in todays world old people tend to get ignored.That man needs a pat on the back. and I hope somebody passes on our gratitude to him.”

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Posted 7 years ago

“Haresh in B and Q Purley Way was extremely helpful in guiding me to which drill to purchase for basic DIY and the other parts I needed. I wouldn't have had a clue without his help and polite and knowledgeable approach.”

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Posted 7 years ago

“We bought our kitchen from B&Q Blackpool and I can not fault the service! They were fantastic, had a small amount missing with was replaced within 48 hours!”

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Posted 7 years ago

“I recently purchased a garden furniture set from the B&Q store in Newcastle Silverlink. Tish from the garden furniture department who served me was amazing! She went the extra mile, and showed top class customer service. It’s quite rare you get that level of customer service these days, so I like to leave reviews for those people who do deliver.”

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Posted 7 years ago

“My grandmother had a delivery today from the delivery boys in Inverness she said they were fantastic with her stayed for a cup of tea even though they were very busy my grandmother has dementia and rarely has up days and them takein 10 mins out of there day to losten to a wee story put a smile on her face fantastic service boys very impressed!”

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Posted 7 years ago

“Amazing customer service from Chantel in B&Q Morfa store. She was so lovely and helpful, and extremely polite dealing with our issue.”

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Posted 7 years ago

“Chantel in B&Q Morfa store is such a lovely helpful worker, she was extremely polite and helpful towards us.”

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Posted 7 years ago

B&Q is rated 2.2 based on 2,661 reviews