B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,613 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service at bridgend store today John carried our firepit to till then to our car with courteous and happy to help attitude people can learn from him thank you John”

Helpful Report

Posted 6 years ago

“Went into your Leicester store last Friday. We were helped by a very nice man who went out of his way to find a practical solution to our problem. His name was Martin, turned out he was the Manager of the store. This is so rare. Thank you very much as he really went out of his way.”

Helpful Report

Posted 6 years ago

“i was in the great Yarmouth store and i was served by a chap called Philip, he went to great lengths to cut my mdf board and even showed me how to get more out of the board i was buying, after cutting the wood he then completed my order and worked out exactly what i needed for the area of paving, and even helped me carry it to my car, he is a credit to b&q and his customer service in our eyes was great, he deserves a pay rise.”

Helpful Report

Posted 6 years ago

“Trying to fix a mess of a leaky basement door with no know-how, my Mom and I aimlessly wandering through the aisles of B and Q in Halifax; and up walks the most helpful B and Q staff member we have ever met. 'Big Craig' (AKA Warehouse Craig) was truly our HERO in a gleaming orange apron. He took the time to fully understand our predicament and kitted us out with everything we would need from the right cement to the correct size screws. He also gave us 'laywomen' very useful tips, as well as being very jovial and truly turned our stressed out frowns upside down. I honestly cannot give Big Craig enough praise, truly a ROLE MODEL for people everywhere; cheerful, helpful and our saviour. Thank you Big Craig!!”

Helpful Report

Posted 6 years ago

“Thank you to the assistant in B&Q Portsmouth who helped me with the measurements of the toilet seat I bought, which was perfect.”

Helpful Report

Posted 6 years ago

“Dead chuffed with my experience at hailfax b&q. Zofia employee at this branch excelled going out of her way to help me and to get the most for our money. Such atentive staff member thank you for enjoyable experience.”

Helpful Report

Posted 6 years ago

“I would like to praise Cath on paints. She was so helpful when I was trying, over & over again, to choose the colour paint I had in mind. She was so patient (needed to be) & kind. very friendly, good sense of humour & very efficient. Lovely young woman. Thanks Cath, we got there in the end. (served by Cath over a week or more around 1st/2nd week July).”

Helpful Report

Posted 6 years ago

“I want to commend Darren at the Grantham store for his help to purchase some tiles. He was extremely helpful. I will return!!”

Helpful Report

Posted 6 years ago

“My husband and I popped along to B & Q in Newport, Isle of Wight to look for a replacement bathroom door lock. We asked a male assistant sporting the name badge, Kia, for help in finding a suitable door handle and lock. It wasn't an easy task since our existing handle is quite old but Kia offered us several possible options to fix our problem. In the end we had decided upon a small brass bolt rather than having to chisel out the door for a new lock to go with a larger handle. Kia had then directed us to another aisle where we were looking for a shower part. After we parted he had given our problem more thought and found us there with an alternative, more discrete catch, which we ended up purchasing. He was one of the most helpful assistants we have encountered, not just in B and Q but in any store. If there were a scheme to recognise excellent customer service at B and Q I would definitely recommend Kia.”

Helpful Report

Posted 6 years ago

“Chippenham branch- I have visited this branch 4 times Ivette last 3 days. We are from Cornwall and are away from hoe renovating a property for our son in Calne. I have been assisted by different shop floor staff each time and every one has been so helpful and friendly. I have had to buy multiple things each time and they assisted me around the store until I had everything I needed. Amazing customer service. Thank you !”

Helpful Report

Posted 6 years ago

“Visited Bidston B&Q garden department this Monday, needed a few plants and shrubs but no idea which to buy. Lucky for me I spoke with Faye, she was more than happy to advise and very knowledgable, I came home with some lovely plants that look lovely in the garden. Thanks Faye, your customer service skills are excellent, pleasure to have met you. Sue B”

Helpful Report

Posted 6 years ago

“Excellent service.employee in yeading b n q went out of his way to help me throughout my checkout and put my products in my car.thank you”

Helpful Report

Posted 6 years ago

“Texas from Speke Liverpool went out of his way today to find goods for us Totally professional in his dealings with us 5 stars all around Thank You”

Helpful Report

Posted 6 years ago

“Thank you Carl of B&Q Havant for your great customer service regarding my online order for Artex repair kit - you where very helpful.”

Helpful Report

Posted 6 years ago

“I bought laminate flooring thanks to Darren he calculated what I needed and loaded it and advised to drive careful with the weight. What a star!”

Helpful Report

Posted 6 years ago

“Thank you to Steve at Dundee branch for professional and fast service.”

Helpful Report

Posted 6 years ago

“Thank you to Sue at B&Q branch in Grantham. Friendly, helpful, patient and great advice.”

Helpful Report

Posted 6 years ago

“Thank you to Steve at Cricklewood branch who could not have been more helpful in helping me on Tuesday when i needed 12 bags of mulch. He saved the day and allowed me to finish my garden on time.”

Helpful Report

Posted 6 years ago

“Bought Opulence tiles from Longwell Green branch where Grant gave expert advice knowledgeably and cheerfully. He also did a great deal of the loading. Brains as well as brawn - thanks Grant.”

Helpful Report

Posted 6 years ago

“Rick the assistant in the lighting area of riverside depot Nottingham Friday afternoon was a delight to encounter advised me on led bulbs against halogen plus the general banter was a great laugh the man deserves 5 stars”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,613 reviews