B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,613 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a kitchen design appointment with Karen at your Maidstone store on August 9th 2018 ( hmmmm a while ago). Karen was excellent at her job, extremely helpful with knowledgable suggestions toward completing the best and most affordable kitchen design for me. I would thoroughly recommend karen as a B and Q design consultant.”

Helpful Report

Posted 6 years ago

“This afternoon I visited the Gt Yarmouth (Norfolk) store and had an unhelpful encounter with a lady while trying to purchase some tape for the ends of my new work tops . Not to be deterred my friend and I went to the kitchen department and met a young man called Daniel who was outstanding , he was polite helpful and courteous and immediately found what I was looking for ordered it . ( Having been told by the lady it was no longer available ) and arranged delivery to an alternate address all done with quiet efficiency and he even took us to the till with my receipt to pay . I didn't catch his last name but young man was an excellent example of good customer service”

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Posted 7 years ago

“I have shopped at B&Q in Chard a number of times now. All the staff have been unfailingly polite and helpful, whether ordering a paint colour not usually stocked, or advising which Christmas tree would be best for me. I have found their customer service to be far superior to some of the larger stores and now shop at the hard store for preference.”

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Posted 7 years ago

“I thing they have best customer service possible. I felt like talking with a friend. All was solved quickly nicely. Recommend 100%”

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Posted 7 years ago

“My own experience with B & Q Customer Service in Nottingham has been excellent! After visiting the store to purchase a desk light and bulb I discovered that I had been given the wrong bulb. When I phoned them up Customer Service was apologetic and really helpful. The Head of the Lighting Department, Gillian, phoned me back. She was extremely helpful and really went above and beyond the call of duty of help in a way that is so rare these days. Good customer service is in short supply with so many businesses and I applaud B & Q for their excellent service. I will certainly be using them again. Many thanks Gillian and B & Q.”

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Posted 7 years ago

“JULIE at Grimsby branch made the whole process of buying a kitchen easy and gave us so much confidence we were able to trust her every step of the way. So satisfied, well done Julie!!!”

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Posted 7 years ago

“New kitchen”

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Posted 7 years ago

“I was at B&Q Hemerston Edinburgh today and I was looking for tiles which I was told the ones I wanted by customer service were in Isle 12 and 14, my wife and I looked all around both isles twice taking our time but just couldn't find the ones we wanted so I spoke to a B&Q assistant called Tom he also looked for them for us to find them under a pile of other tiles, he done a great job very polite and professional and I couldn't thank him enough thank you Tom.”

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Posted 7 years ago

“Visited Crawley branch, served by Eve in the bathroom Unit Super customer service Make our purchasing experience great Valuable staff, don’t let her go”

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Posted 7 years ago

“Visited Cwmbran store to order Fence panels, Garden gate etc. Not knowing where to start, I asked a member of staff from the garden dept to help me. Darren was absolutely amazing. He advised me of everything I needed and arranged delivery for when I needed it. He even said he would sort out the best fence panels for me. Wonderful customer service, valuable member of staff. Please pass on my thanks to him.”

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Posted 7 years ago

“Was looking for a tap which I saw on the website but could not find it on display. It did say stock was low. I asked an assistant Dee for help and she bothered to go looking through stock and actually found one. Thank you to her for bothering to help, appreciated.”

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Posted 7 years ago

“It was an absolute pleasure dealing with Richard Peirce at the Warrington Store. He was extremely friendly, approachable and most of all very very helpful indeed, with some flooring I had put down. Unfortunately there was an issue with the flooring. However, Richard was extremely professional and patient when dealing with myself. He provided different solutions and ideas of how the issue could get resolved, which was in the space of 7 hours 😊 Richard is a credit to B&Q and the team. Once again thank to Richard and Debbie Morgan for being fair and showing fabulous customer service 😊😊😊”

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Posted 7 years ago

“Dave at B&Q Wallsend was fab . Nothing was too much and he helped loads . Well done .”

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Posted 7 years ago

“Good prices beating all othet competitors. Any problems with purchase never a problem. Bought dewalt grinder 4206 for 50 pounds tool station wanting 70 pounds a no brainer”

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Posted 7 years ago

“I visited Bidston store where Dave from flooring was exceptionally helpful I bought 2 x 8' piece of melamine that I would have really struggled to get in my car. He offered to cut it for me then helped me to carry them to the car. I wanted to take him home with me but sadly he was already married”

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Posted 7 years ago

“Bathroom furniture and fitting - excellent job and great service. Very very pleased.”

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Posted 7 years ago

“I bought a large mirror from B & Q Warehouse in Blackpool, got it home and it shattered. Thinking I had no chance of them exchanging it due it happening after I left the store, I was wrong. I went back the next day and Becky at Customer Services couldn't be more helpful. She got the store Manager Phil and he exchanged it for me no problem. I don't usually write reviews but I am very impressed with the level of customer service at this store and thought both Becky and Phil deserve a mention for being so helpful and friendly.”

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Posted 7 years ago

“Great choice, quite good value.”

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Posted 7 years ago

“Very helpful staff at the Blackburn store this evening. In particular Phil and Omar. I bought lots of plants and compost etc and they were only too happy to help by lifting the heavy items into my car. A credit to B&Q. Many thanks again 😊. Bev”

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Posted 7 years ago

“B&Q Queens Rd Sheffield. Paul on Garden machinery etc. is an absolute Gem of an employee. He goes above and beyond to give information and assistance at every stage whatever one needs. Nothing is too much trouble and is very trustworthy . I just love visiting the store as I know that anything I buy. if there is a problem it is sorted as soon as I return. He should be highly commended by your Company as a very loyal and exemplary Employee”

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Posted 7 years ago

B&Q is rated 2.2 based on 2,613 reviews