B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to get a lot of heavy duty items and a staff member called Aaron was very helpful in all aspects of customer service. Thankyou Aaron!”

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Posted 8 years ago

“Always good prices and long open hours”

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Posted 8 years ago

“A big thank you to Gavin from B and Q help desk at Clydebank. You went out of your way and helped us purchase our Christmas tree. We are delighted with our new tree 👍”

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Posted 8 years ago

“Everything we needed was in store and when we couldn't find a particular item, the staff were really helpful.”

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Posted 8 years ago

“Very easy and smooth transaction”

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Posted 8 years ago

“Good service and good stuff”

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Posted 8 years ago

“The staff has great knowledges for what I was asked for. She helped me through all the research and placed the order. Very please with it.”

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Posted 8 years ago

“b&q - always good for basis diy stuff. Their garden selection is being modified and updated and streamlined, making it much better and always good value. Staff always kind and helpful.”

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Posted 8 years ago

“There is always a good selection of power tools.”

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Posted 8 years ago

“Good service and price was the cheapest I found for my paint”

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Posted 8 years ago

“Ordered desk lamp for my daughter and picked it up the very next day. Good quality item and exactly as described on their website. Staff were very helpful too, assisting me in choosing the correct bulb for the lamp.”

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Posted 8 years ago

“We used this laminate in our kitchen, the wider planks and realistic colouring helped to make the room look bigger we were very pleased with the effects. Quality was very impressive and I would highly recommend this laminate to anyone looking for a darker colouring but not wanting a uniform block colour. The lighter or golden shot throughs set it off in the sunlight and give it the realism that we loved.”

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Posted 8 years ago

“friendly and helpful staff at Peterhead good layout of stock and easy to find everything I was looking for have been lots of times for various diy projects”

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Posted 8 years ago

“After a shaky start with starting dates and waiting to be contacted , we had a lovely fitter from Torquay called Steve who has made a good job of our kitchen in record time .”

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Posted 8 years ago

“Great customer service when we purchased a wrong item by mistake. They sorted it right out for us.”

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Posted 8 years ago

“Very good service from girl on paint mixing department”

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Posted 8 years ago

“We purchase a shower unit from there Swansea store and when we went to put it in parts were missing. I returned it to my local store who changed it for a brand new one. No quibbling and were very apologetic for any trouble caused.”

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Posted 8 years ago

“Helpful and efficient staff. Good value and service.”

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Posted 8 years ago

“Ordered a"Rainbutt" for the garden,. Very quick delivery. Also polite courier service.”

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Posted 8 years ago

“Lorraine at the Velspa counter at Clifton Moor B&Q is an absolute brand ambassador. She's 10 out of 10 with her paint knowledge and really friendly with every customer. We really appreciated her advice when painting our house.”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,661 reviews