B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with product,Cooke & Lewis kitchen designed at Meir Park B&Q. Staff very helpful, friendly and knowledgeable. Excellent service throughout.”

Helpful Report

Posted 8 years ago

“Today i'm gonna do 5 stars becouse the services what they offer me it's been help me a lot. My name is Andrei i've been at B&Q from Queensbury London (HA71QL) to buy 2 wash mashines and one guy from there James it's been coming with me on parking with pomp-truck so made my job easier.. Thank You B&Q for a nice experience. Definetly i will come back”

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Posted 8 years ago

“Bought a sink from B and Q and later I saw a dreadful review for it. The review was totally wrong, installed easily and looks great in the oak worktop.”

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Posted 8 years ago

“Went into store today with my husband at the bradford store and was very very happy with the customer service provided by the member of staff called Martin as he helped us get the correct product and helped us choose wots best for our needs ... I am very pleased that they are people like Martin that is so help ful and he also gave us a card were we can save money whilst we spend making us come back to the store and making it our first choice deffo thanks again matin and should be proud ???? Akram”

Helpful Report

Posted 8 years ago

“Ordered a new toilet from b&q , was a bit worried when I read all the negative reviews posted regarding them . Booking a delivery slot was simple, I chose to phone and book , spoke to a polite and helpful lady and agreed Monday . Monday came and so did toilet ,I was kept informed by text and phoned on day of delivery . Delivery guy was also very polite . Would recommend ???????????????? deserved the 5 stars”

Helpful Report

Posted 8 years ago

“Very pleased with the service in b&q Pompey centre portsmouth branch today from Danny on the bathroom section. His customer service was outstanding and couldn't of been more helpful. He went out of his way, to help us find what we were looking for.”

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Posted 9 years ago

“b and q newry very nice and friendly staff I am very happy with newry store toilets need a bit of a clean as they are in a bad state smell leaking unrine and human poop on floor but the saff are very helpful I find tyler very friendly helpful great character and very nice man to talk to overall a nice store 100 percent”

Helpful Report

Posted 9 years ago

“II found the kitchen and bathroom staff in the Guernsey Admirral Park B&Q to be exceptionally good .Spending endless time with me and my husband to get the kitchen and bathroom to fit in a given space. I would particularly like to commend Denice who worked tirelessly on the many changes and both members of staff for their patience and happy disposition through out and. Help and advise.”

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Posted 9 years ago

“Needed advice regarding large order, phoned customer services was cut off half way through phone-call. Then phoned Stockton on tees B&Q absolute rude girl who didn't hide the fact that she couldn't be bothered. Finally phoned Hartlepool B&Q in last ditched attempt for help, got a lovely guy John from the garden department, really helpful and polite....restored my faith in customer service. Thankyou for your help John, I hope you are appreciated in Hartlepool B&Q.”

Helpful Report

Posted 9 years ago

“I visited blackpool branch of b and q on weds 12th august and would like to thank claire again for helping me load the car nothing was too much trouble. She is a very pleasant and extremely helpful employee. Many thanks. Lisa Preece”

Helpful Report

Posted 9 years ago

“Thanks to the most helpful guy, Eric, who went out his way to try and find the correct tool for us to change tap washers today at B&Q, Fort Kinnaird. Your help was much appreciated.”

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Posted 9 years ago

“Have been refurbishing a house over the last few months and have spent quite a lot of time sourcing products etc in B and Q. Without exception I have found the staff at Riverside in Nottingham both helpful and knowledgable, particularly Ray, Scott, Dan and Ady. Great customer service. Thank you.”

Helpful Report

Posted 9 years ago

“B&Q DARNLEY TRADE POINT DESK : ANNE MARIE ** FANTASTIC CUSTOMER SERVICE 10/10 WOULD DEFINITELY RECOMMEND ANNE MARIE SHE WAS EXTREMELY HELPFUL AND MADE MY TIME DEALING WITH B&Q NON-STRESSFUL THE WAY IT SHOULD BE WHEN DECORATING YOUR HOME WOULD DEFINITELY RECOMMEND TO ALL MY FRIENDS AND FAMILY THANKS ANNE MARIE !”

Helpful Report

Posted 9 years ago

“I PURCHASED A PATIO DOOR TODAY FROM YOUR KIDDERMINSTER BRANCH. i WAS SERVED BY MARTIN AND PAUL ON THE DOORS SECTION WHO WHERE EXTREMELY HELPFUL AND KNOWLEDGEABLE.”

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Posted 9 years ago

“Excellent customer service from a guy called Wayne at BNQ Ipswich really helpful and genuine”

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Posted 9 years ago

“Went into b & q ellesmereport branch today staff were really helpfull especially a young lad called Steve who helped us to the car with our goods and when we offered him some money he refused and graciously said it was his job and we were welcome. Just wanted to pass on a really positive review. This was the only place I could find to write this review.”

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Posted 9 years ago

“Excellent service and communication, fitter brilliant, any problems sorted straight away”

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Posted 9 years ago

“Very happy with Liz at trade 0870 Torquay mw,, always helps with any detail and how to save us money on delivery of goods and helps with my trade account,, a very happy customer, and will return to b&q for goods in the future, Recommend Liz has promotion or holiday,, thank you Liz ????”

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Posted 9 years ago

“I would like to thank Mike H for being so helpful when I called in at the St Austell Store last Monday 20th July 2015.”

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Posted 9 years ago

“Excellent customer service and advice from Mehmet. So helpful & great advice. Such a great smile and personally staff like this should be prised.”

Helpful Report

Posted 9 years ago

B&Q is rated 2.2 based on 2,595 reviews