B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The assistant was very helpful an went and retrieved the heavy box from the stores then carried it out to my car”

Helpful Report

Posted 9 years ago

“Excellent service in the shop at time of original purchase and very happy with all works carried out to our new kitchen. Very pleasant work force, nothing to much trouble”

Helpful Report

Posted 9 years ago

“Excellent service in the shop at time of original purchase and very happy with all works carried out to our new kitchen. Very pleasant work force, nothing to much trouble”

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Posted 9 years ago

“VISITED PAINT SECTION AT DURHAM STORE SERVED BY ALISON . GREAT ADVISE FANTASTIC SERVICE A CREDIT TO B&Q.”

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Posted 9 years ago

“B and Q at Great Western retail park made me happy by their excellent staff they have employed at their store especially at checkouts. one person in particular Caitlin Kelly as she helped me with my products and gave me some very useful advice”

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Posted 9 years ago

“Middlesbrough store always has a warm welcome and the staff are really helpful”

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Posted 9 years ago

“First of all. I'm not IT friendly and it's took loads of effort to post this review. Well worth it for the service i renewed at the Durham branch off Pauline Allan and Kenny. Had loads of trouble sorting out chain to fit my old chain saw. They definitely went more than that extra mile. A big big thank you.”

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Posted 9 years ago

“Had a lovely visit to the Barrow-in-furness branch where a very helpful lady called Michelle helped us in the Kitchen Showroom department. She did everything she possibly could to help us find what we were looking for and we will certainly go back to B & Q again.”

Helpful Report

Posted 9 years ago

“Harry in the kitchen department, Colchester. Yesterday we went to B&Q to buy a splash back for our cooker, we weren't sure what we really wanted and needed some advice. Harry was very helpful, polite and an absolute pleasure to be served by- a credit to the store. Thank you Harry”

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Posted 9 years ago

“I had B&Q fit my kitchen, & found them, punctual, professional & completely reliable. The fitters worked so hard & i can't praise them enough.”

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Posted 9 years ago

“I have just had a new kitchen fitted. And to say I am thrilled with the workmanship is an understatement. Our fitter Tony has done an excellent job, he was brilliant from day one, he was so helpful and considerate from the survey right up to completion. I have absolutely no complaints whatsoever. I hope that Scarborough b&q homefit realise what an asset Tony Kelly is to them.”

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Posted 9 years ago

“Very happy with product,Cooke & Lewis kitchen designed at Meir Park B&Q. Staff very helpful, friendly and knowledgeable. Excellent service throughout.”

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Posted 9 years ago

“Today i'm gonna do 5 stars becouse the services what they offer me it's been help me a lot. My name is Andrei i've been at B&Q from Queensbury London (HA71QL) to buy 2 wash mashines and one guy from there James it's been coming with me on parking with pomp-truck so made my job easier.. Thank You B&Q for a nice experience. Definetly i will come back”

Helpful Report

Posted 9 years ago

“Bought a sink from B and Q and later I saw a dreadful review for it. The review was totally wrong, installed easily and looks great in the oak worktop.”

Helpful Report

Posted 9 years ago

“Went into store today with my husband at the bradford store and was very very happy with the customer service provided by the member of staff called Martin as he helped us get the correct product and helped us choose wots best for our needs ... I am very pleased that they are people like Martin that is so help ful and he also gave us a card were we can save money whilst we spend making us come back to the store and making it our first choice deffo thanks again matin and should be proud ???? Akram”

Helpful Report

Posted 9 years ago

“Ordered a new toilet from b&q , was a bit worried when I read all the negative reviews posted regarding them . Booking a delivery slot was simple, I chose to phone and book , spoke to a polite and helpful lady and agreed Monday . Monday came and so did toilet ,I was kept informed by text and phoned on day of delivery . Delivery guy was also very polite . Would recommend ???????????????? deserved the 5 stars”

Helpful Report

Posted 10 years ago

“Very pleased with the service in b&q Pompey centre portsmouth branch today from Danny on the bathroom section. His customer service was outstanding and couldn't of been more helpful. He went out of his way, to help us find what we were looking for.”

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Posted 11 years ago

“b and q newry very nice and friendly staff I am very happy with newry store toilets need a bit of a clean as they are in a bad state smell leaking unrine and human poop on floor but the saff are very helpful I find tyler very friendly helpful great character and very nice man to talk to overall a nice store 100 percent”

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Posted 11 years ago

“II found the kitchen and bathroom staff in the Guernsey Admirral Park B&Q to be exceptionally good .Spending endless time with me and my husband to get the kitchen and bathroom to fit in a given space. I would particularly like to commend Denice who worked tirelessly on the many changes and both members of staff for their patience and happy disposition through out and. Help and advise.”

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Posted 11 years ago

“Needed advice regarding large order, phoned customer services was cut off half way through phone-call. Then phoned Stockton on tees B&Q absolute rude girl who didn't hide the fact that she couldn't be bothered. Finally phoned Hartlepool B&Q in last ditched attempt for help, got a lovely guy John from the garden department, really helpful and polite....restored my faith in customer service. Thankyou for your help John, I hope you are appreciated in Hartlepool B&Q.”

Helpful Report

Posted 11 years ago

B&Q is rated 2.2 based on 2,667 reviews