B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,613 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into the peterborough store just to look at the floor tiles and a very helpful young lady called Juliane assisted me, I have got to say she was very pleasant and helpful, when I asked questions she seemed very knowledgable and I have got to say that this day and age customer service is very important so for someone so young she could teach the older ones a thing or too about how to treat a customer, thanks for all your help Juliane you went above and beyond with your customer service. Mrs Reid.”

Helpful Report

Posted 10 years ago

“I had ordered a b&q kitchen and the delivery service I received was exceptional. The two men (which I believe to be Adam and Andy from Cardiff) couldn't have been more helpful. Having updates throughout the day letting me know when exactly they would arrive. The items were carried more than 200 yards to my garage due to lack of parking for their lorry, which seemed like no hassle for them at all. Very pleased!!”

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Posted 10 years ago

“On reading the B&Q reviews, in general, lack of staff within the warehouses seems to be a common problem regardless of store location. That said, we took the plunge and ordered a kitchen, including fitting services from our local Blackpool store. We were not disappointed. The Homefit team were excellent and the majority of the kitchen showroom staff at Blackpool were extremely helpful (Dan and Mike to be specific). The fitters, Ian and his sidekick were extremely professional and carried out an excellent job in both removing and fitting our kitchen, utility and cloakroom. All in all, I can thoroughly recommend the Blackpool area Homefit team and the staff members outlined above.”

Helpful Report

Posted 10 years ago

“Always have great products and although you may have to wait for staff as these seem to be in short supply, suppose has something to do with customers wanting lower prices so less profit margin! Always have had a good experience”

Helpful Report

Posted 10 years ago

“Went to B&Q Darnall store as the Sheffield Queens could not be bothered or interested in helping me. The service I received there was fab!”

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Posted 10 years ago

“I got a great service from Linda Kennedy yesterday was very friendly and gave v good customer service and I got a disc card too ! Great!”

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Posted 10 years ago

“We went in to the aylesbury store to purchase a shower screen and other items We were assisted by Nick who was very helpful. He managed to find everything we wanted and found items we couldn't find and loaded up our car too Big thank you Nick”

Helpful Report

Posted 10 years ago

“A few months ago I bought two large terrocota plant pots from B&Q in Blackburn, the store assistant called Dale was so helpful. He had to climb a high ladder to reach one of the plant pots which was on the top shelf of a high shelving system, he was lovely and helpful. I also asked his advice on fruit trees and he had very good knowledge and was able to give me sound advice, a few weeks later I bought 2 fruit trees due to his advice. Thanks Dale and keep up the good work.”

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Posted 10 years ago

“As my wife and I visit our local b&q at Stanley green handforth cheshire on a regular basis Iam amazed that their toilets are forever out of order,they must have millions of customers passing through and spending a lot of money .They should also provide a small cafe as some people are sometimes there a few hours ,nearly all major stores have these facilities!!!!!!!”

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Posted 11 years ago

“Excellent customer service from Andrew at B&Q Scotswood tonight. I'm now off to fit a new tap. Thursday excitement!”

Helpful Report

Posted 12 years ago

B&Q is rated 2.2 based on 2,613 reviews