B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,613 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with Liz at trade 0870 Torquay mw,, always helps with any detail and how to save us money on delivery of goods and helps with my trade account,, a very happy customer, and will return to b&q for goods in the future, Recommend Liz has promotion or holiday,, thank you Liz ????”

Helpful Report

Posted 10 years ago

“I would like to thank Mike H for being so helpful when I called in at the St Austell Store last Monday 20th July 2015.”

Helpful Report

Posted 10 years ago

“Excellent customer service and advice from Mehmet. So helpful & great advice. Such a great smile and personally staff like this should be prised.”

Helpful Report

Posted 10 years ago

“Yesterday my husband and I went into B and Q in Worksop and were extremely satisfied with the service. We were in the Plant Department and wondering what "125 litres when filled" meant when a member of staff explained to us. We were then trying to decide whether the begonias in the large pots would successfully plant out as they were in flower and again he gave us advice, also pointing out the fresher of the begonias. He then offered to lift the compost into the trolley for my husband. We were also viewing the table lamps, not intending to buy, but spotted something that suited our requirements. I was very surprised and happy having been able to buy a lamp and all the other purchases within about 5 minutes from home. At the checkout, the assistant asked if we would like help with the compost into the car and no sooner said than done a young fellow appeared and lifted our purchases into the car. The young lady also asked if we would be prepared to write a review to let them know "How they had done today!" It is also pleasing to see that B & Q are still employing all ages of staff – the gentleman in the Gardening Department being older. Well done B and Q. It was a very pleasing experience.”

Helpful Report

Posted 10 years ago

“We recently shopped at your Eltham branch and were very pleased with our customer service. Lou helped us out on a Sunday morning and we found him a very personable and helpful young man, destined for promotion at some stage! David and Ann Nuckley”

Helpful Report

Posted 10 years ago

“The service l received in the Scarbororough store from a delightful lady by the name of Liz was excellent ,she went above and beyond the call of duty.Would definitely recommend the Scarborough store.”

Helpful Report

Posted 10 years ago

“We had our kitchen fitted by a kitchen fitter called Rob Davies. The kitchen was designed for us by Mike based upon the units we had asked for. The 3d cad drawing was prsented to us for approval, which we did. I would like to say that we took about 12 months deciding on outlet and style before buying our Cooke & Lewis kitchen. Nothing was too much trouble and we received a few visits by the designer and the fitter before agreeing a build date. The work carried out by our selves was as follows:- removal of all old wall tiles, removal of floorcovering and the removal of the old kitchen units. The walls were chased out and back boxes and cable installed by myself to accomodate extra sockets. The walls and ceiling were then skimmed by two great plasterers in one very long day. The kitchen was then fitted by Rob (not Bob) within the two week allocated period. From start to finish the kichen took about 3 months. This was our choice. We lived on microwaveable foods and sandwhiches in our lounge diner. The kitchen had been stripped of all white goods and were in our lounge/diner and entrance hall. We bought our high level double oven and hob, plus a new fridge and freezer from Curry's which were all duly fitted. Our old washing machine and tumble drier were fitted by Rob. ( we kept the old machines as they are the size of cement mixers). As these two item were outsize we had to buy wider than normal solid wood work tops. these were cut to size and fitted by Rob and a sink unit built around the one worktop to house the sink and hide the w/m and t/d. The doors and Plinth are easily removable for machine removal. All in all I think that we had a good team all round ,with special thanks to Rob. Alan Brown Swansea”

Helpful Report

Posted 10 years ago

“I received some of the best customer service from Sam in the b&q warehouse in Sunderland, I have never been in a shop where they have went all the way round with you and helped you pick what you need and explained how to do it! Definatly need more people like this working in our shops! I will be shopping there again and that's thanks to him!”

Helpful Report

Posted 10 years ago

“Thanks to Donna, Jonathan and Lynn who this weekend between them arranged for a roll of mesh (not in stock at leigh for the last 3 weeks), to be brought from Warrington B&Q to make up the amount I needed to finish a job. Thanks again, John Rigby.”

Helpful Report

Posted 10 years ago

“Sheffield Darnall branch had great service from the team there who gave me advice, got the product I wanted in stock and have a useful saw machine”

Helpful Report

Posted 10 years ago

“I've ordered full kitchen and full bathroom plus garden equipment for fort Kinnaird store Edinburgh. My order was done over the phone I have never had a problem with BNQ and always found the staff very helpful :) anything I needed changed or returned there would be no ifs or buts... it was done.... Would like to give a big thank you to Jordon from customer service who I placed my order with today 14/05/15 he was extremely helpful and very polite on the phone...well done :) Louise from Edinburgh :)”

Helpful Report

Posted 10 years ago

“Samantha at Luton branch very. Knowledgeable and helpful and customer oriented well done”

Helpful Report

Posted 10 years ago

“After purchasering our garden furniture from Leigh's b&q store, I would like to give a big thank you to Janet and Liam, for all their help they gave us. Thanks.”

Helpful Report

Posted 10 years ago

“We were served By Gwen today at Holywood B&Q. My mother had forgotten her glasses and found her to be most helpful in getting the product required. Many thanks Mr & Mrs Campbell.”

Helpful Report

Posted 10 years ago

“My partner was so impressed with a B&Q employee he needed to leave a review on him. Name of employee is Krishna Wynn-Jones at the Rhyl B&Q Store, a very helpful, attentive, knowledgeable person a real credit to the Store in Rhyl. Helped Tremendously with our query. Would Highly Recommend him.”

Helpful Report

Posted 10 years ago

“Ordered a product online at 5:50 for collection the next day after 12. Got a call at 9:05 the following day to say the product was ready for collection. First class service on this, it is a pitty other places don't do it as good.”

Helpful Report

Posted 10 years ago

“i was most impressed with b&q, I ordered on line a greenhouse on sunday 29th march 2015 they phoned me on wednesday 1st april to say it's been delivered on thursday 2nd april how quick was that? even though it said it would be delivered within 7 working days excluding saturday & sunday & the delivery driver was very golly. Lisa, kidderminster”

Helpful Report

Posted 10 years ago

“Just wanted to say how very satisfied I was with a telephone enquiry I made today to the Beeston Ring Road, Leeds B & Q store (Saturday 28 March 2015) when I spoke to Shafiq. He was very helpful as I was enquiring about an item I had been looking for, for some time. I had checked the B & Q website to see if this particular item was sold and all I could find was a pack of 12, costing £50. I only wanted to purchase 2 or 3 bottles of bio ethanol oil for a bio ethanol fire we had recently inherited when we just moved house. Shafiq managed to find me this product (which is not listed on the B & Q website). He had to put me on hold twice whilst he enquired for me - and gave me the Product Number. He told me to ring my local store and give them this number, just to make sure they had it in stock. It was very reasonably priced and worked out cheaper than having to buy 12 bottles for £50, so........... Thank you Shafiq. Jenny”

Helpful Report

Posted 10 years ago

“B&Q Motherwell, dealt with a guy called Ricky. I was in the store myself looking for numerous items for decorating my first home alone. I had no clue what I needed just a very vague list. Ricky was a great help and ensured I had everything I needed with no hard sales pitch very friendly and pointed out items he has used himself which were good quality but at more reasonable prices. Great service. Thank you.”

Helpful Report

Posted 10 years ago

“We went to B&Q Loughborough store late on Saturday afternoon, 21/03/2015, looking for some paint that we had purchased several years previously. We just wanted to touch up a few doors and walls, and sadly they did not have some of the paint colours still in stock. We approached the lady behind the paint mixing counter to ask for some assistance. Her name was Jan and she was extremely knowledgeable about all make of paint and what was where on the shelves. She was able to tell us which paint colours were still available and helped us to find a suitable replacement. You only had to tell her the colour you were looking for and she would say "that is by Dulux or Crown.... it hasn't be available for a certain number of years .." etc. She certainly has a wealth of experience about her department and the products that are stocked and have gone out of production. She was a very pleasant and cheerful lady. We can't praise her highly enough. My husband and I certainly enjoyed the shopping experience because of Jan's help and we hope that this review is passed on to the appropriate person.”

Helpful Report

Posted 10 years ago

B&Q is rated 2.2 based on 2,613 reviews