B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,613 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We took a sample of wall paper from the wall under a bed and B&Q volour matched the paint for a retouch to damage. Well impressed”

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Posted 7 years ago

“Honoured internet price on item in store”

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Posted 7 years ago

“I bought two products for the price of one 1 cordless drill and 1 cordless screwdriver plus 1 bag bag price £100. Excellent value.”

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Posted 7 years ago

“I bought two products for the price of one 1 cordless drill and 1 cordless screwdriver plus 1 bag bag price £100. Excellent value.”

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Posted 7 years ago

“They were very helpful in providing their expert DIY advice”

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Posted 7 years ago

“Very friendly & helpfull staff .. service with a smile”

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Posted 7 years ago

“They have a good selection of items”

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Posted 7 years ago

“Staff were very helpful and I thought their prices were very reasonable compared to other DIY retailers.”

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Posted 7 years ago

“Most of the staff, especially the older people, are experienced and very knowledgeable. Some are former tradesmen and women.”

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Posted 7 years ago

“Genuinely the best customer service from Sacha & Kelly I've ever received. Haven't had very good service from B&Q before but delighted this time and they were both fabulous and even followed up with my delivery query the next day and rang me to update me.”

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Posted 8 years ago

“Very helpful staff,point you in the right direction,and not pushy ,able to offer more than one choice to help suit your needs!!!!”

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Posted 8 years ago

“The staff werw most helpful.”

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Posted 8 years ago

“Exceptional help from Riaz Ahmed (Killingbeck store , Leeds) He is a pure asset to B&Q and always goes that extra mile. Thank you so much...”

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Posted 7 years ago

“I had to get a lot of heavy duty items and a staff member called Aaron was very helpful in all aspects of customer service. Thankyou Aaron!”

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Posted 7 years ago

“Always good prices and long open hours”

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Posted 7 years ago

“A big thank you to Gavin from B and Q help desk at Clydebank. You went out of your way and helped us purchase our Christmas tree. We are delighted with our new tree 👍”

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Posted 7 years ago

“Everything we needed was in store and when we couldn't find a particular item, the staff were really helpful.”

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Posted 7 years ago

“Very easy and smooth transaction”

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Posted 7 years ago

“Good service and good stuff”

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Posted 7 years ago

“The staff has great knowledges for what I was asked for. She helped me through all the research and placed the order. Very please with it.”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,613 reviews