B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we bought the kitchen in October and had it all planned by Tom and Paul came and did a survey which he did to perfection as we had measured wrongly and he managed to squeeze in a spice rack and 2 more standing cupboards and a wine rack. Had the kitchen delivered on 10 January from Doncaster - and it arrived when they said it would (via a text) - Paul came on Monday 15 January to start it - he got all the old kitchen units off and he finished it on Friday 19 January - never stopped for a proper lunch - he was so diligent and efficient - very happy with the colour and all the appliances.”

Helpful Report

Posted 8 years ago

“delivery on date they stated - got all the parts and 3 appliances - and now finished in 5 days”

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Posted 8 years ago

“Thank you for your quick and easy delivery I can not drive and dont like waiting for a lift of my family so i just order what every I need and dont have to carry heavy things around and easy to return if it not right x”

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Posted 8 years ago

“Ordered a kitchen through B&Q, Ystrad Mynach brach, Ashley and Tina (staff) could not have been more helpful. They explained everything in detail, nothing was too much trouble and we even had a cup of tea free of charge. Great service.”

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Posted 8 years ago

“Staff asked if i needed any help and directed me to the products i needed and gave me info on them, the girl Lauren at the checkouts was very friendly and helpful.”

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Posted 8 years ago

“Good choice of product, good price, lack of wait at paydesk and benefit of my POF (poor old fart) card to get 10% off.”

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Posted 8 years ago

“Staff are always nice and helpful.”

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Posted 8 years ago

“I HAD A ARSON ATTACK ON MY HOME THIS WAS ONE OF THE ONLY COMPANIES THAT HELPED IN AN EMERGENCY THEY KINDLY GAVE MY £50 AND NO MATTER HOW SMALL OR BIG THEY WERE VERY KIND I WOULD LIKE TO THANK THEM FROM THE BOTTOM OF MY ❤️ THANKYOU BNQ. YOUR THE ONLY COMPANY THAT HELPED ME IN AN EMERGENCY DISASTER MY 4 YEAR OLD IS AUTISTIC AND I SUFFER MY NERVS A VERY KIND COMPANY AND ONE DAY WHEN THISS NIGHT MARE IS OVER I WILL FETCH THE MANAGER A PRESENT AND PAY THEM BACK THANK YOU BNQ WE BEGGED MANY COMPANIES AS A CRISIS BUT YOURS WAS THE ONLY ONE MY CHILDREN NEARLY DIED I LOST MY HOME EVERY THING AND HAD TO MOVE,STILL TRYING TO GET THERE BUT ITS NICE TO NO WHOS NICE AND B AND Q WERE THERE FROM THE BOTTOM OF MY HEART ,THANKS ON BEHALF OF ME AND MY CHILDREN XXXXX”

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Posted 8 years ago

“We took a sample of wall paper from the wall under a bed and B&Q volour matched the paint for a retouch to damage. Well impressed”

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Posted 8 years ago

“Honoured internet price on item in store”

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Posted 8 years ago

“I bought two products for the price of one 1 cordless drill and 1 cordless screwdriver plus 1 bag bag price £100. Excellent value.”

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Posted 8 years ago

“I bought two products for the price of one 1 cordless drill and 1 cordless screwdriver plus 1 bag bag price £100. Excellent value.”

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Posted 8 years ago

“They were very helpful in providing their expert DIY advice”

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Posted 8 years ago

“Very friendly & helpfull staff .. service with a smile”

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Posted 8 years ago

“They have a good selection of items”

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Posted 8 years ago

“Staff were very helpful and I thought their prices were very reasonable compared to other DIY retailers.”

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Posted 8 years ago

“Most of the staff, especially the older people, are experienced and very knowledgeable. Some are former tradesmen and women.”

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Posted 8 years ago

“Genuinely the best customer service from Sacha & Kelly I've ever received. Haven't had very good service from B&Q before but delighted this time and they were both fabulous and even followed up with my delivery query the next day and rang me to update me.”

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Posted 9 years ago

“Very helpful staff,point you in the right direction,and not pushy ,able to offer more than one choice to help suit your needs!!!!”

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Posted 9 years ago

“The staff werw most helpful.”

Helpful Report

Posted 9 years ago

B&Q is rated 2.2 based on 2,667 reviews