B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two products for the price of one 1 cordless drill and 1 cordless screwdriver plus 1 bag bag price £100. Excellent value.”

Helpful Report

Posted 7 years ago

“They were very helpful in providing their expert DIY advice”

Helpful Report

Posted 7 years ago

“Very friendly & helpfull staff .. service with a smile”

Helpful Report

Posted 7 years ago

“They have a good selection of items”

Helpful Report

Posted 7 years ago

“Staff were very helpful and I thought their prices were very reasonable compared to other DIY retailers.”

Helpful Report

Posted 7 years ago

“Most of the staff, especially the older people, are experienced and very knowledgeable. Some are former tradesmen and women.”

Helpful Report

Posted 7 years ago

“Genuinely the best customer service from Sacha & Kelly I've ever received. Haven't had very good service from B&Q before but delighted this time and they were both fabulous and even followed up with my delivery query the next day and rang me to update me.”

Helpful Report

Posted 7 years ago

“Very helpful staff,point you in the right direction,and not pushy ,able to offer more than one choice to help suit your needs!!!!”

Helpful Report

Posted 7 years ago

“The staff werw most helpful.”

Helpful Report

Posted 7 years ago

“Exceptional help from Riaz Ahmed (Killingbeck store , Leeds) He is a pure asset to B&Q and always goes that extra mile. Thank you so much...”

Helpful Report

Posted 7 years ago

“I had to get a lot of heavy duty items and a staff member called Aaron was very helpful in all aspects of customer service. Thankyou Aaron!”

Helpful Report

Posted 7 years ago

“Always good prices and long open hours”

Helpful Report

Posted 7 years ago

“A big thank you to Gavin from B and Q help desk at Clydebank. You went out of your way and helped us purchase our Christmas tree. We are delighted with our new tree 👍”

Helpful Report

Posted 7 years ago

“Everything we needed was in store and when we couldn't find a particular item, the staff were really helpful.”

Helpful Report

Posted 7 years ago

“Very easy and smooth transaction”

Helpful Report

Posted 7 years ago

“Good service and good stuff”

Helpful Report

Posted 7 years ago

“The staff has great knowledges for what I was asked for. She helped me through all the research and placed the order. Very please with it.”

Helpful Report

Posted 7 years ago

“b&q - always good for basis diy stuff. Their garden selection is being modified and updated and streamlined, making it much better and always good value. Staff always kind and helpful.”

Helpful Report

Posted 7 years ago

“There is always a good selection of power tools.”

Helpful Report

Posted 7 years ago

“Good service and price was the cheapest I found for my paint”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,595 reviews