B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff member at the Trafford park store called Adam - went above and beyond to help load both the trolley and the van!! Very happy”

Helpful Report

Posted 6 years ago

“I had a member of staff at b&q trafford park named Adam and he was very helpful and very polite made me feel welcome and important so thank you Adam and thank you b&q for hiring him 👍🏼👍🏼”

Helpful Report

Posted 6 years ago

“Do not buy xmas trees from B&Q, £40 for 5ft 8" pile of twigs, tried to return, called me a liar, %#@% them, never going to B&Q for anything ever again. Scammers”

Helpful Report

Posted 6 years ago

“Pigs ear from start to finish. Planner got our measurements wrong, had to compromise on 2 units, didn’t leave enough room for end panels, have been back to store 16 times in a 4 weeks as cabinet doors wrong and new ones ordered but wrong sizes sent 6 times! Washer came with no tenplate so can’t put door on, tap on sink fell to bits so did the plug. Dream kitchen turned into a nightmare. Staff very unhelpful nobody takes responsibility for all mistakes. Would never go here again!”

Helpful Report

Posted 6 years ago

“Speaking to customer services when they've messed up is akin to a masterclass in gas lighting. I've never been so shocked and appalled. They still owe me £86 in goods not received but after a total of 3 hours on the phone I had to walk away for the sake of my mental health.”

Helpful Report

Posted 6 years ago

“0%customer service not please at all”

Helpful Report

Posted 6 years ago

“Really poor service, staff are totally unhelpful and rude. Very disappointing. More specifically, the cashier at the paint shop was incredibly rude, does not even acknowledge customers - shocking attitude. I will not be back and will be sharing with neighborly groups on social media. No one should have to have this sort of experience.”

Helpful Report

Posted 6 years ago

“BQ Dumbarton Road Glasgow. Assisted by Luke (A Glasgow University Student just in case there is another Luke) who was exceptionally helpful and courteous to me during my visit. He wrote down numerous points, costs and requirements for me and really left me feeling valued. Thank you Luke.”

Helpful Report

Posted 6 years ago

“I needed to have some wood cut, and I called ahead prior to heading to go to the store, to ask if the saw was working, and I was told it was. However on arrival, I was told it had been broken for a day or two, I know you don't need to provide wood cutting, but at least tell customers the correct information, when asked. The staff at the trade counter were also just very rude and unhelpful. The store was in Romford, Roneo Corner.”

Helpful Report

Posted 6 years ago

“Ive been told because I hung 4 damaged doors I am not entitled to any refund . I had no option other than to hang them , joiner booked , decorating to do , date for carpet to be fitted . Bought 4 doors all 4 damaged . Useless 0/10”

Helpful Report

Posted 6 years ago

“Both in store and over the phone staff couldnt give a hoot in trying to get an item sent to the store or get info on when it will be in stock. Half arsed insinceer apology from customer services on the phone with no resolution.”

Helpful Report

Posted 6 years ago

“Would like to thank Ali (New Craighall Branch, Edinburgh) for his excellent service today. We really appreciated his genuine help and support. Thank you.”

Helpful Report

Posted 6 years ago

“Had 4 internal hard oak veneer doors delivered all 4 damaged . How do you get 120 LG’s of door back to the shop ?? Sent an email last week complaining but no reply . Shame I have to give a * it should be none”

Helpful Report

Posted 6 years ago

“4 visits to store 3 orders online and finally I get the 2 rolls of wallpaper I wanted. Wrong colour wallpaper sent 3 times and even a click and collect sorted out by customer service online and still got it wrong! Had to walk to get it myself!!! Absolutey disgraceful from start to finish!”

Helpful Report

Posted 6 years ago

“I am trying to get information on when my delivery will arrive even though the call centre number is on the email they asked me to call my local store who gave me another number after leaving messages haven’t heard anything back 4 weeks since I ordered still no delivery worst service I have come across.”

Helpful Report

Posted 6 years ago

“No one wanted to help. Made excuses and passed on to three people . No specialist knowledge. No one gave a dam there customer service was the worst I’ve ever experienced. They can’t survive in business much longer with this level of rudeness, lack of knowledge.”

Helpful Report

Posted 6 years ago

“Ordered online as store stock said 18 in stock and after 2 visits nothing so ordered online 3 times B&Q sent wrong colour wallpaper every time never again appalling!”

Helpful Report

Posted 6 years ago

“Looking for flooring tonight and thank you so much to Ian and mick who helped us from beginning to end. Fantastic service guys and thanks for all your help and advice. Nothing was a problem and first class service from both 👍”

Helpful Report

Posted 6 years ago

“Had to trek to castleford to order our kitchen units because man at wakefield could not be bothered. He said if we ordered it online ourselves we would get free delivery which we got anyway due to the amount we spent.he just could not be bothered unlike the lovely helpful man at Castleford.the man at Wakefield was a scruffy and smelly idle loaf !! But the man at Castleford was clean tidy and smelled of deodorant also he was extremely helpful”

Helpful Report

Posted 6 years ago

“Castlepoint... the worst customer service ever!!! Nobody to help... even if you ask... the “ team” talking between each other... if you ask any questions or ask for help they just firstly surprise “ how you even dare to interrupt “ then is just hands in the pocket and verbal directions!!! So many staff... just walking, talking and avoiding eye contact... just in case you will ask for any help or advice. Last time one of staff member said “ I don’t know im just till person no training provides “ shame.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,661 reviews