B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,619 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I MADE A PURCHASE OF FLOORING ON 29.10.19.AAND WAS SERVED BY SIMON. HE WAS MOST HELPFUL WITH ADVICE ETC AND VERY POLITE AND EFFICIENT. I COULD NOT FAULT HIM AND OPE HE WILL DO WELL WITH YOUR COMPANY. ALSO TWO WEEKS BEFORE I WAS SERVED BY ROGER AND AMIEE REGARDING THE ABOVE. THEY ALSO WAS HELPFUL AND EFFICIENT. I COULD NOT FAULT THE SERVICE OF THESE THREE PEOPLE.”

Helpful Report

Posted 6 years ago

“Today I was very luckily supported by Deb Palmer from the Lighting Department in B&Q Longwell Green Branch. Lighting purchases are becoming much more complicated with such specific and expensive light bulbs. I was fortunate that Deb took me through the specifications I needed for the bathroom light and then the options bulb type and colour tone. She was bright and cheerful throughout and offered fantastic customer support, to the point that I took her name for this review. I purchased 4 lots of lighting and bulbs and was happy with the help I received, I am completely confident with my purchases. Great Customer Care, Support and real interest in meeting my needs...”

Helpful Report

Posted 6 years ago

“Spent nearly £10k over a few weeks on new kitchen and flooring. 1.7 tonnes delivered in one delivery alone. The deliveries (checked out by the drivers) filled the garage and we couldn't get to most of it until the flooring had been laid. Some fairly crucial bits of our order were missing. 4 trips and so many calls to b and q last weekend should have resolved it. We were left standing in customer services for over 15 minutes on the last trip and no one served us. We were then sent to kitchens and the staff eventually served us (no one else in sight so not sure why we were kept waiting there also.) The kitchen has now started to be fitted and b and q won't deliver the missing items for 2 weeks apparently due to the couriers being all booked. They won't emergency ship out with another firm to correct their error either, nor deliver to a store for collection? Why???? They won't let you complain (had to ask 10 times to speak to a manager when calling in to ask for the delivery to be bought forward) and the managers don't seem to care either (in fact they had the stupidity to ask why we didn't check our order sooner ** couldn't swing a cat** vacated for major renovations** ) ..... our kitchen fitters will have a 2 week wait unless we purchase some of the items from elsewhere Ridiculous... terrible service.... we do not recommend and will certainly be taking our spend elsewhere by voting with our feet.... this has been a farce from start to finish....you should get your acts together!”

Helpful Report

Posted 6 years ago

“Been a regular customer at b and q for years and spent some serious money during that time. I recently bought some outside spotlights that are spiked àr the bottom so they can be inserted into the ground. I purchased these about June/ July of this year and the wiring plan was quite meticulous and time consuming. Anyway, one of the lights has failed, in as much as there is a build up of Moisture inside one of the lights, causing a trip out on the circuitry. My problem is that without proof not purchase b and q will not entertain my complaint going forward. In future, I will photocopy all receipts and hard copy them to my hard drive. Very frustrating b and q!”

Helpful Report

Posted 6 years ago

“B and Q continues to go down hill. Not only has their range of stock been dropping over the past year or so, their wood is some of the worst quality of any DIY shop. Today went into B and Q Farnborough to find they have taken out all their self service tills and one 1 out of 5 tills open take cast. All the rest have great big signs in front of the saying Card Only. Is this a shop? Do they want us to shop with them or not? I feel this is the end of B and Q will be avoiding shopping with them in the future. After all they obviously don't want my money”

Helpful Report

Posted 6 years ago

“Wasted 2 hours to select flooring with one of their representatives. The flooring was on display. During payment, he found out that flooring is not in stock. Then went for another flooring which was on display and he mentioned that it will be delivered within 14 days when tried to pay for that nearest delivery date was after 28 days. The whole process took me 3 hours and end up buying nothing.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Door delivered was wrong size ...replacement out of stock . After 3 weeks still waiting to have the wrong door collected and have my money refunded..4 phone calls and 1 returned phone call from the duty manager...absolutely discussed with the abysmal service I have had....can only hope this week they will collect the door and refund my money ....I'm a single parent on limited funds and need to still buy a door elsewhere ...and cannot take another day from work to sit and wait for nobody to come .shameful company and would never spend a single penny with them again .”

Helpful Report

Posted 6 years ago

“Wow...b&q evesham. Customer service was epic which is a rare thing these days. A lovely and helpful lady called Sarah made the shopping experience a pleasure and helped me choose the right tools for the job . Excellent work evesham and thank you Sarah.”

Helpful Report

Posted 6 years ago

“I got realy well looked after this evening at the Lewis Road store. Needed to catch the 3 4 2 deal on Farrow and Ball paints. At one point about 2 - 3 staff led by Debi and Carol (and others who names I've forgotten sorry) were all determined to establish the location of paints in other stores. Great service. I ended up saving over £90 in one go.... result! Paul”

Helpful Report

Posted 6 years ago

“if your buying a kitchen from the grimsby branch see Marie Coley. You will struggle to find a more helpful advisor. she has helped us every step of the way, kept us informed of offers, helped us save money and guided us through all the product features. Probably would have gone elsewhere if she wasnt so helpful, well done marie and thanks for all your help.”

Helpful Report

Posted 6 years ago

“Chester branch.....John in the paint dept was so helpful during the 3 for 2 sale. A lot of the paint was out of stock but he tried alternative ways to help even though there was a queue and he was on his own. Thankyou John. Alice who answered the phone the following night, actually went to the paint dept and checked to see if the paint had come in. Nothing was too much trouble. Thankyou Alice.”

Helpful Report

Posted 6 years ago

“doncaster store purchased a heavy duty set of jump leads (40sq mm csa) on box got home 25 sq mm csa took them back to returns asked why every other box on shelf same info was shown light duty set ( 25sq mm csa) only to find they are 16sqmm csa nobdy on site to make a decision to resolve problem full refund taken check the product is suitable for your situation before you buy”

Helpful Report

Posted 6 years ago

“Ordered my kitchen with so many problems from the start, contacted them everyday with one problem to another wrong cooker, sink didn’t fit, different style doors, different colour doors, extractor fan didn’t line up with hob, wrong fridge and not enough end panels so was told to cut in half and use mdf at the back as you would see it. Asked them to collect the kitchen 6 days after it was delivered but was told no, would never buy a kitchen from them again and would advise anyone else to stay away they don’t supply a fitting service so you get your own and all they do is blame them but they advertise a design service but still down to you or your fitter to check before he starts so very angry a very expensive lesson 😡😡”

Helpful Report

Posted 6 years ago

“What a mistake ordering a B&Q kitchen. Firstly the items delivered: cover panels , incorrect colour. Units of poor quality with a number of damaged panels, 300mm deep wall unit delivered as 400mm, the handles cannot be installed with bolts supplied, you’ll need to buy your own in a size B&Q do not sell?!?! On top of this one 500mm draws was missing, one door missing and all difficult to align, especially the drawer units. Poor in almost all respects, no wonder Which review placed them bottom of the pile - do not waste your money in B&Q, go elsewhere, in fact anywhere else for a better product and service.”

Helpful Report

Posted 6 years ago

“ordered kitchen units and given delivery date,waited in all day no delivery.complained to B&Q and was told delivery dates are only approximate and not guaranteed .fobbed off with excuses will not use again very unreliable.”

Helpful Report

Posted 6 years ago

“Went to B&Q in handforth Four months ago to buy a Three-way dimmer switch came back today four months later and still no three way dimmer switches, I could have made one on a lathe quicker AVOID this poor excuse for a diy centre”

Helpful Report

Posted 6 years ago

“Paint colour matching service poor Had item scanned for colour match and told it was matched but not 100% When applied the colour was a mile off Went back and was willing to compromise on price of more paint two staff on duty could not make any decisions Called for duty manager he turned up deputy manager called paul He was not the least interested you excepted the colour you paid for it not there problem The moral is unless you can be assured match is 100% don’t buy as you will be stuck with it no redress Or is this just the policy at BLACKPOOL store”

Helpful Report

Posted 6 years ago

“My kitchen's delivery day was on 16.20.19 .On that day I received only 1/3of my kitchen.Run away 20more days, still no any ideas when will be delivered rest of kitchen.Costumer service just give empty promises. Never buy anything from this stor!!!!!!”

Helpful Report

Posted 6 years ago

“Bought 2 litre tin of paint 4 days ago from B&Q, price £20.00, I used the paint but had more to do, so went to B&Q today to buy one more tin, the price £32.00 for the same item, tried to talk to staff about the high increase in price, but I may as well talk to a brick wall, in my view B&Q are taking the public for a ride, as from today I will not buy or purchase from this company again, may have to do with there 3 for 2 offer scam,”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,619 reviews