B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,619 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“12 weeks wait for wardrobe door and still waiting for hinges because they missing-THIS IS A JOKE!Everytime when I ring number 0333... I need to wait 20-40min and everytime same answer "we can't find your order" B&Q ARE SERIUS? WORST SHOP EVER One star is too much!!!!”

Helpful Report

Posted 6 years ago

“We agreed delivery on a certain day because B&Q delivered the order from 3 different places I got 3 deliveries 2 arranged in store the 3rd on logistics company web site I arranged all for same day B&Q staff at Chester messed up and decided to deliver one the following day although I wasn’t happy I said ok but since it was their fault I needed an am delivery as I had to pick up my car from service said ok then a very rude woman called the following day to tell me it was a pm delivery at the time I needed to pick up my car which I told them the previous day”

Helpful Report

Posted 6 years ago

“Poor from start to finish. Went to 3 stores to purchase a sink, all had 2/3 in stock all damaged/missing pieces/opened. Staff unhelpful in store. Finally ordered online on Friday, paid for Sunday delivery. Never arrived, now being told it's not been given to the courier and they don't know where it is and can't tell us when to expect it. It's now pushed a project back and cost us with contractors and customer service are unhelpful robots. Not a surprise stores are closing left right and centre, shocking attitudes, poor stocking & even worse customer service. Won't be using B&Q again in the future. Absolute shambles.”

Helpful Report

Posted 6 years ago

“Wouldn't even give it a 1 star... ordered a whole load off bedroom furniture 3 months ago but it took 4 hours to actually order and process the wardrobe through to the computer for it then to arrive 2 months later without half off it being at my house.....where on earth the other half is I have no idea. My Dad was furious with them as it took hours to be on hold to actually talk to someone, and taken another week to get the furniture back and a refund, why can't they make it as simple as IKEA??? NEVER ordering from them again. It's so simple to just give me one refunds instead of 5 different ones! The staff in B&Q were fantastic and apologised for the long delay and gave us his contact details if anything goes wrong, so can't fault him. The ordering system is pants. I would not recommend them.”

Helpful Report

Posted 6 years ago

“Pity I couldn't give it 0 stars do not give this company your money unless you can walk out the store with your purchase. The delivery service is completely incompetent and the customer service is absolutely useless and will tell you anything.”

Helpful Report

Posted 6 years ago

“I called B&Q customer service to see if they could find me some instructions I lost for a heater. They were rubbish. So I called Scarborough branch and spoke to Yvonne. Yvonne went out of her way to source, print and then scan the instructions. Then she emailed them to me and let me know on the phone that she had done so. She is an absolute star and a credit to B&Q.”

Helpful Report

Posted 6 years ago

“Bought a brand new kitchen and appliances and the washing machine caught fire - only 1 month old - called B&Q and they are not interested in the slightest in trying to help get this replaced. passed about pillar to post and still no further forward and no washing machine”

Helpful Report

Posted 6 years ago

“I Bought 2 lengths of kitchen unit plinths, cost £12.00 each. After I cut them to length (the longest 1 meter) I noticed that it has started to curve (bow) along its length. While it's still useable it is unsightly. I am VERY disappointed. My advice is not to buy this product and buy the more expensive plinths.”

Helpful Report

Posted 6 years ago

“Please don’t buy a kitchen from B&Q you will be very sorry I’m going to wright a full review this week that will put you right off them for good mark davies”

Helpful Report

Posted 6 years ago

“Handles brought with kitchen are of poor quality the silver flacks off I have replaced some myself and have contacted b&q but they are unwilling to help as the year guarantee is out.This must be a faulty batch if no one else has been affected by this problem.would not of brought if I know how long they would last.”

Helpful Report

Posted 6 years ago

“"Thank you to Bella at STANMORE branch for professional and fast service.”

Helpful Report

Posted 6 years ago

“Went to B&Q Crewe today at the trade counter where a young woman called Eve help me out she couldn't do enough for me. Thank you Eve for all your help”

Helpful Report

Posted 6 years ago

“I needed to return a faulty interior door and was greatly helped to get a replacement as well as reimbursement for the additional charge for hanging it from Susan at the Boston store. She not only took an interest in the issue but also maintained regular contact to give me updates. I don't think I would have been able to things sorted out had it not been for her help. Many thanks!”

Helpful Report

Posted 6 years ago

“Gloucester BQ what a awful experience being disabled makes life difficult, but the staff at this store need training in customer service, unhelpful rude,Alan was a complete unhelpful idiot who is in the wrong job .45 minutes never again will l use this store. Mike in the end after demanding to see the manager sorted the problem in minutes I would advise disabled people to go elsewhere”

Helpful Report

Posted 6 years ago

“Dreadful returns policy! My house flooded and, whilst I worked with the emergency plumber, my partner went to B&Q for switchplates to replace those that got soaked. He paid and I later refunded the money to him. One of his purchases was unused so, about 2 weeks later, I returned the unopened and undamaged pack in person to the same store, asking for a cash refund of the £5.50. I was told that it was policy that they would only refund the price onto the same card that was used for the purchase. I explained the situation but they would not budge, saying that the General Data Protection Regulations meant that they could only make the refund onto the card originally used. What rubbish! I asked to speak to the manager but was told the same thing. I was, reluctantly, forced to accept a credit note. I think this breaks the law! I am going to raise it with Trading Standards. And I shall be avoiding B&Q whenever at all possible in future. How to ruin a perfectly good business!”

Helpful Report

Posted 6 years ago

“Michaela on the checkout at B&Q in Ashford was just so lovely when I bought some plants today, she was an absolute delight to be served by, caring, polite and friendly, such lovely customer service, she really made my day.”

Helpful Report

Posted 6 years ago

“I ordered a new saw on Saturday and received an email saying they'd deliver on Monday (this company promises next day delivery). Monday came and went and no saw. So I rechecked the email and noticed it said Monday the week after! So basically I'm going to have to wait a full week for something they promised would be here next day (which I needed for a job). I called customer services and after waiting ages, the woman I talked to (while polite) was completed useless and couldn't change my order to be delivered sooner. Over all I'm extremely irritated, nothing should take over a week to be delivered from a UK company in this day and age, especially when they promise next day! Oh and they refused to cancel the order. I certainly won't be ordering from them again.”

Helpful Report

Posted 6 years ago

“Well where do I start had kitchen fitted by b and q in Wallsend last feb 2018 and out of 21 doors 19 have been exchanged, also new fan/ carcasses/ plinth the list goes on and on. B and q will not accept responsibility but want to blame damp and other factors. We have had our kitchen checked for damp and nothing and we just want them to change all our doors to a different design but they won’t do that. We have had doors changed from April 2018 and at the end of our our tether now. We recently found out that they do not install kitchens now I wonder why???”

Helpful Report

Posted 6 years ago

“Esther, at your Canterbury store, went out of her way to help me with paving slabs today. She even loaded them into the car for me! Thank you, Esther.”

Helpful Report

Posted 6 years ago

“I would strongly advise ANYONE who is thinking of putting themselves at the mercy of B and Q's "Home Delivery Service" ,to seriously consider whether or not they would want to put themselves under the terrible pressure which we are currently experiencing. What should have been a straightforward experience of buying and having delivered, a new kitchen from them, has turned into a nightmare for us. It's taken countless phone calls to get our order delivered. At the moment it still isn't complete,as we are now waiting on 2 worktops, to complete this order. Diabolical doesn't even cover it. "Home Delivery Service" ?....more like "Home Misery Service" !! Avoid at all Costs!!!”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,619 reviews