B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Karen: we ordered 9 packs of flooring from b &q and 2 packs over underlay , the flooring came but no underlay, we called customer service and waited over half an hour for them to answer ,then to be told we had signed for the underlay! Eventually they accepted we hadn’t received it and said they would deliver 2 packs the next day but they didn’t only one pack arrived so we had to call again, this time they apologised and credited us for one pack and told us to go to the store to buy another which we did, not a good home delivery. To make thing worse 6 of the 9 packs were damaged at the ends ,but as we had paid someone to fit the floor we had to make do”

Helpful Report

Posted 6 years ago

“Went to B&Q Warrington early this morning 17th Oct to purchase bathroom suite for an extension I am having built. Was a bit stressed as I had not expected to have to do this for another couple of weeks. Was assisted by Ian who was extremely pleasant helpful and I left as a very happy customer. I am shortly going to be re-fitting my kitchen so will certainly return to look on what is available at this store.”

Helpful Report

Posted 6 years ago

“went to nottingham b q for 6 bags verve compost 125 litres no sutible trolleys ask customer services to help i am 66 no help offered told to help myself drag them myself to till needed them with my wife assisting did it but now suffering pulled back will never shop again card no 6356667044785777”

Helpful Report

Posted 6 years ago

“Went to Slough B&Q on 17th October 19 absolute horrendous service went to buy a lawnmower that was advertised on line and on display in store couldn’t find one. Finally got some help and agreed to buy display model asked if they had spacers for mower was told we don’t sell them I then went over to accessories and found them. Went to pay had a five pound voucher that came through via email from B&Q showed to cashier and was told can’t use it each time I use voucher that type in code apparently cashier couldn’t do it finally left store without making purchase. If I could give zero stars I would.”

Helpful Report

Posted 6 years ago

“Don't buy a sink tap,I bought one 18 months ago with a 5 year guarantee, the tap faulted with a split in the side but B&Q would not refund,spent so much money there,no more.”

Helpful Report

Posted 6 years ago

“I ordered £100 worth of paint and rollers ,I dis not recieve my full order,I called bnq and I was told so much miss matched information it was unreal!!I was on hold for at least 30 mins and the advisor did this on 3 occasions,first I was told the pain I ordered was out of stock,yet they still sent me a despatch note with the out of stock items on,and now did not send me a email or anything to explain this.then I was told i signed for it so did I not recieve them!!!I was getting so angry be a use I kept going round in circles !!!the issue was not resolved.i was told to call parcel force and explain some of the order is missing and parcel force are saying they only deliver what they recieve,.so I mean cone on bnq!!!this is the first time I've shopped at bnq and it is the worst ever experiance I would not shop there again,as even the advisor hasn't got a clue.i woukd avoid big time.i probably won't get my no at back of the items as they treat u like it a tramp and it scamming them!!!!literally the worst company ever!!!”

Helpful Report

Posted 6 years ago

“i recently bought goods on three occasions within the space of 10 days. i needed to return two items (a metal spiral bar and two oak ballusters). i produced what i thought was the receipt, but it turned out i only had two out of three receipts and the goods were on the missing receipt. I did have three debits in my bank statement. The Barnstaple staff refused point blank to let me exchange the goods! This is out of step with every other reputable store i shop at. Last time i shop at B&Q. I just had a happy experience at Wickes and Homebase, with helpful, well-trained staff.”

Helpful Report

Posted 6 years ago

“Two weeks ago we went to the store on Leyton Mills to get ideas to update a tired bathroom and met a young lady named Aurelie who spent time taking us through a planner of how the bathroom would work based a list of fixtures and fittings we had selected in store. We did not expect such attention to detail from a member of staff based on your average DIY store. Aurelie was very well informed and understood exactly what we were trying to achieve and willing to offer suggestions to two people obviously not used to doing projects of this nature. If B&Q want a template for how to train staff in how to provide the very best customer experience they need look no further than this young lady who made a stressful day a lot less complicated than we had. Thanks Aurelie.”

Helpful Report

Posted 6 years ago

“My wife and I visited the B&Q store in Tottenham Hale North London on Oct 12th to get some surplus floor tiles as the Leyon Mills store did not have the full amount we needed for a project starting Monday and as we do not live locally we were in dire need of getting everything in one go. As Leyton had advised there was stock in Tottenham we were surprised on arrival to find that none were on display which was a real cause for concern at 7:30 on a Saturday evening. Thankfully Alan a member of staff came to our aid and along with Helen who I believe is the store manager they could not have been more helpful firstly in calming us down then quietly and professionally sourcing the extra six box of tiles we required from storage and assisting us get them and several boxes of laminate flooring through checkout and to our vehicle. We sometimes see B&Q staff get a bad press so want to put the record straight in this instance as this was customer service as we used to know it and all done with a pleasant smile Thank you Alan and Helen for your understanding and patience and going the extra mile to ensure the customer gets what they want. First Class Service, P. Callan, Northamptonshire.”

Helpful Report

Posted 6 years ago

“Yesterday I visited the St Helen's store, I asked Jason for advice about a light fitting and shade for my dining room. He was so very helpful, with his knowledge of the items I needed, he went out of his way to get me the best price for my purchases, even went in the warehouse to find me a light fitting. In the end I bought a complete light fitting, this is the best experience I have had visiting any B and Q store in the North west. I hope Jason sees this review and receives recognition for his help .”

Helpful Report

Posted 6 years ago

“Went to shop to pick up work top on Tuesday. Worktop was on high level i ask staff in the shop if they can drop it down. They said they cant do it when public is shop i said the to them can you do it tonight and will pick up Friday and they agreed. Comeback on Friday the worktop is still in high level shelf and they were asking me who was on shift on Tuesday. Just completely waste of time.”

Helpful Report

Posted 6 years ago

“12 weeks wait for wardrobe door and still waiting for hinges because they missing-THIS IS A JOKE!Everytime when I ring number 0333... I need to wait 20-40min and everytime same answer "we can't find your order" B&Q ARE SERIUS? WORST SHOP EVER One star is too much!!!!”

Helpful Report

Posted 6 years ago

“We agreed delivery on a certain day because B&Q delivered the order from 3 different places I got 3 deliveries 2 arranged in store the 3rd on logistics company web site I arranged all for same day B&Q staff at Chester messed up and decided to deliver one the following day although I wasn’t happy I said ok but since it was their fault I needed an am delivery as I had to pick up my car from service said ok then a very rude woman called the following day to tell me it was a pm delivery at the time I needed to pick up my car which I told them the previous day”

Helpful Report

Posted 6 years ago

“Poor from start to finish. Went to 3 stores to purchase a sink, all had 2/3 in stock all damaged/missing pieces/opened. Staff unhelpful in store. Finally ordered online on Friday, paid for Sunday delivery. Never arrived, now being told it's not been given to the courier and they don't know where it is and can't tell us when to expect it. It's now pushed a project back and cost us with contractors and customer service are unhelpful robots. Not a surprise stores are closing left right and centre, shocking attitudes, poor stocking & even worse customer service. Won't be using B&Q again in the future. Absolute shambles.”

Helpful Report

Posted 6 years ago

“Wouldn't even give it a 1 star... ordered a whole load off bedroom furniture 3 months ago but it took 4 hours to actually order and process the wardrobe through to the computer for it then to arrive 2 months later without half off it being at my house.....where on earth the other half is I have no idea. My Dad was furious with them as it took hours to be on hold to actually talk to someone, and taken another week to get the furniture back and a refund, why can't they make it as simple as IKEA??? NEVER ordering from them again. It's so simple to just give me one refunds instead of 5 different ones! The staff in B&Q were fantastic and apologised for the long delay and gave us his contact details if anything goes wrong, so can't fault him. The ordering system is pants. I would not recommend them.”

Helpful Report

Posted 6 years ago

“Pity I couldn't give it 0 stars do not give this company your money unless you can walk out the store with your purchase. The delivery service is completely incompetent and the customer service is absolutely useless and will tell you anything.”

Helpful Report

Posted 6 years ago

“I called B&Q customer service to see if they could find me some instructions I lost for a heater. They were rubbish. So I called Scarborough branch and spoke to Yvonne. Yvonne went out of her way to source, print and then scan the instructions. Then she emailed them to me and let me know on the phone that she had done so. She is an absolute star and a credit to B&Q.”

Helpful Report

Posted 6 years ago

“Bought a brand new kitchen and appliances and the washing machine caught fire - only 1 month old - called B&Q and they are not interested in the slightest in trying to help get this replaced. passed about pillar to post and still no further forward and no washing machine”

Helpful Report

Posted 6 years ago

“I Bought 2 lengths of kitchen unit plinths, cost £12.00 each. After I cut them to length (the longest 1 meter) I noticed that it has started to curve (bow) along its length. While it's still useable it is unsightly. I am VERY disappointed. My advice is not to buy this product and buy the more expensive plinths.”

Helpful Report

Posted 6 years ago

“Please don’t buy a kitchen from B&Q you will be very sorry I’m going to wright a full review this week that will put you right off them for good mark davies”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,630 reviews