B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into the kingsgate store in East Kilbride to buy a kitchen and from start to finish we were really happy with the service .we first dealt with Joseph and Claire who were a great help this was our first visit .the second time we were helped by Keven and Sophie p ,they all went the extra mile to make our buying trip a really easy time .we also spoke to Reece about buying a new exterior door he was really great .Paul the manager seemed to deal with everyone with ease as well as us so thanks guys for all your help .”

Helpful Report

Posted 5 years ago

“Much Too Expensive First I must say you can't fault the staff, but many of their prices are way too expensive e.g. unibond clear silicon bathroom sealer was a few pence short of £10. Where as I have since seen similar product elsewhere for £3+. Well the old adaged, one caught twice shy, will apply for me when shopping at B&Q in future. Also, as a senior citizen I have already seen them take away our 10% discount for so called better pricing - who are they kidding - And, as for their own brand dial products, many are below par, in particular, don't waste your money on their white spirits because it's useless.”

Helpful Report

Posted 5 years ago

“My new kitchen is lovely, however a 10 day delay re delivery and 3 weeks with no kitchen does not seem to be that important to B n Q. Changing your ranges needs to be something you tell the customer at point of sale, not 1 day before delivery is due.”

Helpful Report

Posted 5 years ago

“Excellent service at RENFREW STORE. NEEDED REPLACEMENT PANEL for radiator cover. Unfortunately Renfrew do not stock. Alan from wood department was excellent. Arranged to have one delivered from bisopbriggs store. Unfortunately it was not the right design. Lyndsey from customer services could not have been more helpful . She searched internet to try and help me source this panel. Again No luck. I than Lyndsey and Alan very much because they went beyond What was required by my thinking. All I have to do now is find some who stocks the Cambridge star Panels.”

Helpful Report

Posted 5 years ago

“Excellent customer service at bridgend store today John carried our firepit to till then to our car with courteous and happy to help attitude people can learn from him thank you John”

Helpful Report

Posted 5 years ago

“Abysmal customer service ! Sat down with sales representative 8/08/20119 for a Kitchen and Bathroom . Purchased the models that were on display, including for the kitchen the ceramic sink, taps including work surface plus cabinets etc in same colour. Lisa the sales Rep asked if I wanted the same handles as on the display kitchen cabinets I said "Yes" also she informed me I needed to buy the door hinges in addition , as they did not come with the cabinets. Lisa was fully aware of my budget as we sat down in front of the computer with my Builder to complete the order within my budget and myself and my Builder where told all was inclusive in the agreed and final price. Again we were both assured and lead to believe that what we were about to purchase was the exact same kitchen as that was on display on the shop floor and would be delivered in one drop after agreeing the delivery date The following day after placing the order, Lisa contacted me to say on reviewing my order she had forgot to add to the order the bathroom unit legs and I wild need to go into the store to purchase these separately. The items arrived at staggered times, 20 and 21 /08/2019 minus the cabinets doors ? Went into the store to speak to Lisa and find out where the rest of the order was, Lisa was not available or not in store I was told “cabinets” do not come with doors they are a separate item to purchase. When I placed the order why was I asked what handles and hinges I wanted to fit on the doors ? At no time was I told I had to purchase doors separately. Duty manager (24/09/2019) next to useless she was extremely abrupt and most patronising , and insisted this situation was completely my fault and B&Q would not accept responsibility for their Sales Person or mis selling. Then told I am personally at fault as I should have checked the order ! As cabinets are carcasses do not come with doors ??? She said that it should state carcasses on my order and not cabinet ! And everybody knows that ! My order states kitchen cabinets and I was told that cabinets were the complete item I needed when placing the order. B&Q have now tried to sell me the doors at a price in excess of £100.00. Is this the way this store like to do business and make a profit. The customer service I have received has been nothing less than disgraceful and appalling.”

Helpful Report

Posted 5 years ago

“Went to collect my click and collect today £799.98 worth of laminate flooring. The online price was £1.19 more expensive than that shown in both the Scunthorpe and Louth store. Jamie the managers attitude was simply take it or I refund it and you purchase it at the same price once I’ve taken it off sale for 24hrs. Not one member of staff offered any assistance in moving the pack of flooring to my car. Terrible attitude terrible service. I hope it’s better tomorrow when I try to replace the two damaged pack given to me. I Certainly will not be buying the underlay, installation kit, skirting board or finishing touches from B&Q Ian”

Helpful Report

Posted 5 years ago

“B&Q Kitchens are shockingly bad My parents purchased a kitchen from B&Q over 2 years ago it has been a nightmare ever since. They not only experienced an unacceptable amount of issues with the installation but the pain that we have all had to go through with their customer services department was unbelievable. We ended up taking them to the Furniture Ombudsman a year ago & we still have not got of the issues resolved We strongly advise everyone to avoid them”

Helpful Report

Posted 5 years ago

“Went into your Leicester store last Friday. We were helped by a very nice man who went out of his way to find a practical solution to our problem. His name was Martin, turned out he was the Manager of the store. This is so rare. Thank you very much as he really went out of his way.”

Helpful Report

Posted 5 years ago

“This is the second time I have been into your Halifax store in the last 6 months to get some Valspar paint mix ( I needed a litre for touching up ) only to be told again that you had run out of ‘Base A’ so again I had to buy 2.5 litres a size which I didn’t really need . Is this a ploy to upscale sales ? Also your Trade Point card is useless to the small tradesperson , no discount unless spending thousands . Wickes have got it right , 10% off anything with no minimum spend . Not happy with B&Q”

Helpful Report

Posted 5 years ago

“On our visit to the Coatbridge store today the 17/08/19 myself and my family left rather upset by the staff, one of them told us they were shutting in ten minutes then followed us staring uncomfortably at us then another two of them, while he was staring, said they were shutting in 5 minutes exaggerated, when I asked I was told it was ten she said well I say im shutting in 5 very rudely. We felt so uncomfortable by the weird way they were with us we just put our purchases down that we were on our way to buy as we were all so uneasy. Tried to complain on the website but no where to!”

Helpful Report

Posted 5 years ago

“A recent visit to Bradford B&Q left me appalled by the poor customer service I received. After trying to purchase a pack of tiles and discovering their scandalous pricing. Individually the tiles cost 60p but bulk buying would have cost me £1.20 per tile.”

Helpful Report

Posted 5 years ago

“When did B&Q get so expensive,went in yesterday bought a pack of 2 brass picture hooks £2.99. The same thing in Wilkos £1. Won’t be going back to B&Q any time soon.”

Helpful Report

Posted 5 years ago

“i was in the great Yarmouth store and i was served by a chap called Philip, he went to great lengths to cut my mdf board and even showed me how to get more out of the board i was buying, after cutting the wood he then completed my order and worked out exactly what i needed for the area of paving, and even helped me carry it to my car, he is a credit to b&q and his customer service in our eyes was great, he deserves a pay rise.”

Helpful Report

Posted 5 years ago

“I wanted to buy an outside light with PIR. I looked at the different products for some time, then managed to pick up one without a PIR and paid for it. Realised my mistake when I arrived home. Back at store I was given my refund and then bought a £19 light with PIR. Spent 2 hours fitting up. The adjusters are not very good. I could not get the light to stay on for less than 5 minutes. However, it would switch off after 5 mins. Came down at 5am and the light was on. I thought it would switch off soon but no, it was still shining away at 6am. I did a manual swith-off. The light is very good but the electronics must be very, very poor quality. I will use ebay next time.”

Helpful Report

Posted 5 years ago

“If I could give 0 stars I would. My mum who is a pensioner has a diamond card. Over the years it has become more restricted. This week when she went in to buy fencing it cost her more for delivery than the actual fencing. I found this disgusting in itself. But then to find out that the fence paint and the sprayer were not covered under the diamond discount because they were classed as decorative and not gardening infuriated me! How is fence paint and a sprayer not gardening? The big wigs at B&Q are getting greedier. You will find more and more people shopping elsewhere and you will only have yourselves to blame. Shame on you.”

Helpful Report

Posted 5 years ago

“Trying to fix a mess of a leaky basement door with no know-how, my Mom and I aimlessly wandering through the aisles of B and Q in Halifax; and up walks the most helpful B and Q staff member we have ever met. 'Big Craig' (AKA Warehouse Craig) was truly our HERO in a gleaming orange apron. He took the time to fully understand our predicament and kitted us out with everything we would need from the right cement to the correct size screws. He also gave us 'laywomen' very useful tips, as well as being very jovial and truly turned our stressed out frowns upside down. I honestly cannot give Big Craig enough praise, truly a ROLE MODEL for people everywhere; cheerful, helpful and our saviour. Thank you Big Craig!!”

Helpful Report

Posted 5 years ago

“Stay away from the Erdington store......They have no idea what customer service is.....placed 3 orders for click and collect and when got to store there was nothing....staff had no idea what they were doing and had no explanation as to why non of my 14 items were not there.....in the end had to cancel all 3 orders and now am fighting to get my refunds.....Not even the manager has a clue what shes doing....Still phoning everyday to try and sort out the complete mess they have made out of a simple transaction....Customers should not have to fight to get refunds especially when its there error......Beware when shopping here customer service is non existant”

Helpful Report

Posted 5 years ago

“Ordered a bedroom units and payed in full only to get a phone call two days before order was due to be delivered to say some items were not in stock and could not tell me if or when they would be back in..but when they took my money all items were in stock as the system would only let it go through if 100% in stock and as i had payed for them they should have been mine ..with only 2 days notice i returned to get a full refund as i am not getting what i was sold for in full ..i was told that i could not get a refund as the order was out ..but as i have not even received an email so i could track my order i feel this is wrong ..i now have to wait a few more days before any refund will be given ..there is no costumer care as i could show you the reply from when phoned that it states i am a female and some one from bnq would phone me in 48 hrs...point is i phoned b&q and not a female as they could tell..lookin forward the call so i can ask where bnq is sorry i had to give even 1 star to post this . Yours now shopping elsewhere Shaun havlin”

Helpful Report

Posted 5 years ago

“Thank you to the assistant in B&Q Portsmouth who helped me with the measurements of the toilet seat I bought, which was perfect.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,596 reviews