B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to collect my click and collect today £799.98 worth of laminate flooring. The online price was £1.19 more expensive than that shown in both the Scunthorpe and Louth store. Jamie the managers attitude was simply take it or I refund it and you purchase it at the same price once I’ve taken it off sale for 24hrs. Not one member of staff offered any assistance in moving the pack of flooring to my car. Terrible attitude terrible service. I hope it’s better tomorrow when I try to replace the two damaged pack given to me. I Certainly will not be buying the underlay, installation kit, skirting board or finishing touches from B&Q Ian”

Helpful Report

Posted 6 years ago

“B&Q Kitchens are shockingly bad My parents purchased a kitchen from B&Q over 2 years ago it has been a nightmare ever since. They not only experienced an unacceptable amount of issues with the installation but the pain that we have all had to go through with their customer services department was unbelievable. We ended up taking them to the Furniture Ombudsman a year ago & we still have not got of the issues resolved We strongly advise everyone to avoid them”

Helpful Report

Posted 6 years ago

“Went into your Leicester store last Friday. We were helped by a very nice man who went out of his way to find a practical solution to our problem. His name was Martin, turned out he was the Manager of the store. This is so rare. Thank you very much as he really went out of his way.”

Helpful Report

Posted 6 years ago

“This is the second time I have been into your Halifax store in the last 6 months to get some Valspar paint mix ( I needed a litre for touching up ) only to be told again that you had run out of ‘Base A’ so again I had to buy 2.5 litres a size which I didn’t really need . Is this a ploy to upscale sales ? Also your Trade Point card is useless to the small tradesperson , no discount unless spending thousands . Wickes have got it right , 10% off anything with no minimum spend . Not happy with B&Q”

Helpful Report

Posted 6 years ago

“On our visit to the Coatbridge store today the 17/08/19 myself and my family left rather upset by the staff, one of them told us they were shutting in ten minutes then followed us staring uncomfortably at us then another two of them, while he was staring, said they were shutting in 5 minutes exaggerated, when I asked I was told it was ten she said well I say im shutting in 5 very rudely. We felt so uncomfortable by the weird way they were with us we just put our purchases down that we were on our way to buy as we were all so uneasy. Tried to complain on the website but no where to!”

Helpful Report

Posted 6 years ago

“A recent visit to Bradford B&Q left me appalled by the poor customer service I received. After trying to purchase a pack of tiles and discovering their scandalous pricing. Individually the tiles cost 60p but bulk buying would have cost me £1.20 per tile.”

Helpful Report

Posted 6 years ago

“When did B&Q get so expensive,went in yesterday bought a pack of 2 brass picture hooks £2.99. The same thing in Wilkos £1. Won’t be going back to B&Q any time soon.”

Helpful Report

Posted 6 years ago

“i was in the great Yarmouth store and i was served by a chap called Philip, he went to great lengths to cut my mdf board and even showed me how to get more out of the board i was buying, after cutting the wood he then completed my order and worked out exactly what i needed for the area of paving, and even helped me carry it to my car, he is a credit to b&q and his customer service in our eyes was great, he deserves a pay rise.”

Helpful Report

Posted 6 years ago

“I wanted to buy an outside light with PIR. I looked at the different products for some time, then managed to pick up one without a PIR and paid for it. Realised my mistake when I arrived home. Back at store I was given my refund and then bought a £19 light with PIR. Spent 2 hours fitting up. The adjusters are not very good. I could not get the light to stay on for less than 5 minutes. However, it would switch off after 5 mins. Came down at 5am and the light was on. I thought it would switch off soon but no, it was still shining away at 6am. I did a manual swith-off. The light is very good but the electronics must be very, very poor quality. I will use ebay next time.”

Helpful Report

Posted 6 years ago

“If I could give 0 stars I would. My mum who is a pensioner has a diamond card. Over the years it has become more restricted. This week when she went in to buy fencing it cost her more for delivery than the actual fencing. I found this disgusting in itself. But then to find out that the fence paint and the sprayer were not covered under the diamond discount because they were classed as decorative and not gardening infuriated me! How is fence paint and a sprayer not gardening? The big wigs at B&Q are getting greedier. You will find more and more people shopping elsewhere and you will only have yourselves to blame. Shame on you.”

Helpful Report

Posted 6 years ago

“Trying to fix a mess of a leaky basement door with no know-how, my Mom and I aimlessly wandering through the aisles of B and Q in Halifax; and up walks the most helpful B and Q staff member we have ever met. 'Big Craig' (AKA Warehouse Craig) was truly our HERO in a gleaming orange apron. He took the time to fully understand our predicament and kitted us out with everything we would need from the right cement to the correct size screws. He also gave us 'laywomen' very useful tips, as well as being very jovial and truly turned our stressed out frowns upside down. I honestly cannot give Big Craig enough praise, truly a ROLE MODEL for people everywhere; cheerful, helpful and our saviour. Thank you Big Craig!!”

Helpful Report

Posted 6 years ago

“Stay away from the Erdington store......They have no idea what customer service is.....placed 3 orders for click and collect and when got to store there was nothing....staff had no idea what they were doing and had no explanation as to why non of my 14 items were not there.....in the end had to cancel all 3 orders and now am fighting to get my refunds.....Not even the manager has a clue what shes doing....Still phoning everyday to try and sort out the complete mess they have made out of a simple transaction....Customers should not have to fight to get refunds especially when its there error......Beware when shopping here customer service is non existant”

Helpful Report

Posted 6 years ago

“Ordered a bedroom units and payed in full only to get a phone call two days before order was due to be delivered to say some items were not in stock and could not tell me if or when they would be back in..but when they took my money all items were in stock as the system would only let it go through if 100% in stock and as i had payed for them they should have been mine ..with only 2 days notice i returned to get a full refund as i am not getting what i was sold for in full ..i was told that i could not get a refund as the order was out ..but as i have not even received an email so i could track my order i feel this is wrong ..i now have to wait a few more days before any refund will be given ..there is no costumer care as i could show you the reply from when phoned that it states i am a female and some one from bnq would phone me in 48 hrs...point is i phoned b&q and not a female as they could tell..lookin forward the call so i can ask where bnq is sorry i had to give even 1 star to post this . Yours now shopping elsewhere Shaun havlin”

Helpful Report

Posted 6 years ago

“Thank you to the assistant in B&Q Portsmouth who helped me with the measurements of the toilet seat I bought, which was perfect.”

Helpful Report

Posted 6 years ago

“Dead chuffed with my experience at hailfax b&q. Zofia employee at this branch excelled going out of her way to help me and to get the most for our money. Such atentive staff member thank you for enjoyable experience.”

Helpful Report

Posted 6 years ago

“Probably once of the worst shopping experiences I've had ! Definitely will never return to a B&Q STORE AGAIN !!! Cannot understand how this company is one of the biggest chain stores , from staff that are so uninterested in serving customer needs, more interested in talking between themselves To very poor quality products & availability Having visited store could not find the products we went for , we therefore tried to find a staff member for guidance after about 20minutes of looking for someone we where abruptly told im BUSY !!! Appalling customer service , add to that the store is exceptionally dirty paint pots covered in dust obviously no cleaning or rotation of products Will definitely not be returning to a B&Q STORE AGAIN !!!!”

Helpful Report

Posted 6 years ago

“I ordered a hob from B & Q on their website, which said they had 3 in stock a Burton. I placed my order, and paid £10.00 for delivery (classed as large item). When I got confirmation of order it said that it would be delivered in 2 weeks time (14th August) so I rang to complain. I got a very rude assistant who constantly spoke over me. The service was very poor, so I have now cancelled my order. (order number 10005552780)”

Helpful Report

Posted 6 years ago

“I would like to praise Cath on paints. She was so helpful when I was trying, over & over again, to choose the colour paint I had in mind. She was so patient (needed to be) & kind. very friendly, good sense of humour & very efficient. Lovely young woman. Thanks Cath, we got there in the end. (served by Cath over a week or more around 1st/2nd week July).”

Helpful Report

Posted 6 years ago

“I want to commend Darren at the Grantham store for his help to purchase some tiles. He was extremely helpful. I will return!!”

Helpful Report

Posted 6 years ago

“Do not under any circumstances use B&Q`s click & collect service. I ordered three fence panels via click & collect. Paid via Paypal in full immediately. Received an email from B&Q saying my order was ready for collection. Drove to the store to pick up my items only to be told on arrival that only one of my three items was in stock in spite of the website saying they had all of the items. This is annoying by itself, but the real problem here is that they now have my money and I have to wait for it to be refunded. It also became apparent that they have blatantly lied and recorded the items as collected by myself and that I have asked for a returns request. I DO NOT HAVE THE ITEMS TO RETURN! To cap it all they even sent a courier to my address to collect the panels. What a way to do business for a store as big as this. Shameful. Meanwhile, I still have no refund.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,630 reviews