B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,619 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever received by the most miserable, unhelpful person and bored employee!”

Helpful Report

Posted 6 years ago

“Beware! B&Q kitchen furniture is NOT waterproof. After 2 years a couple of doors on our £16000 kitchen had swollen. We claimed on the product warranty in December 2018. After much chasing, the so-called "aftercare" team announced after five months that the damage was not covered by the warranty.”

Helpful Report

Posted 6 years ago

“The flower pot coloured changed after using for about a month. B&Q always selling poor quality product, this isn’t the first time now, will have to remind myself not to go back again.”

Helpful Report

Posted 6 years ago

“Texas from Speke Liverpool went out of his way today to find goods for us Totally professional in his dealings with us 5 stars all around Thank You”

Helpful Report

Posted 6 years ago

“Thank you Carl of B&Q Havant for your great customer service regarding my online order for Artex repair kit - you where very helpful.”

Helpful Report

Posted 6 years ago

“Thought I would buy a watering can - there they were, right at the top of their high rack, completely out of reach. Now wheres the sales assistant.................”

Helpful Report

Posted 6 years ago

“What’s the point in selling wood too long to fit in a car if you never have anyone in your timber stores to cut it down for customers (Burgess Hill). Hate shopping ok B&Q; an archaic, dinosaur of an operation, surely one of the next retailers to hit the wall!”

Helpful Report

Posted 6 years ago

“Nobody available to help when buying a lawnmower. 1st assistant approached had worked there for three days and couldn't help, searched for another who didn't know anything about the products and didn't think anybody did. Terrible service. Will never go in there again.”

Helpful Report

Posted 6 years ago

“I bought laminate flooring thanks to Darren he calculated what I needed and loaded it and advised to drive careful with the weight. What a star!”

Helpful Report

Posted 6 years ago

“They literally don't care once they've got your cash so do yourself a favour and shop elsewhere. The masses of negative reviews should speak for themselves. They do not offer solutions and then just plain ignore you when it's made clear they're "sorry" and can't do anything to help. Utter shambles of a company.”

Helpful Report

Posted 6 years ago

“Thank you to Steve at Dundee branch for professional and fast service.”

Helpful Report

Posted 6 years ago

“I have just fitted a new bq kitcken and it's fine . I have one issue with the beko double oven and the gap at the top in the over housing unit. I don't understand how this standard unit is not comptable with a beko bouble oven.”

Helpful Report

Posted 6 years ago

“Thank you to Sue at B&Q branch in Grantham. Friendly, helpful, patient and great advice.”

Helpful Report

Posted 6 years ago

“Thank you to Steve at Cricklewood branch who could not have been more helpful in helping me on Tuesday when i needed 12 bags of mulch. He saved the day and allowed me to finish my garden on time.”

Helpful Report

Posted 6 years ago

“I made a £4500 order to be delivered in two weeks time. 1 week after the order, they call me and say they dont have the door of the kitchen units and I must rush to pick them up from their other stores as they wouldn't bother to arrange a delivery for them. 1 day before the delivery was due, they call me and say they dont have the kitchen dishwasher and they will not have it until next month. They offered no other solution, they told me just to wait or go to another competitor. And then they said, we are covered for this because we have put it on our T&Cs, this is how they cover their back. I am extremely unsatisfied”

Helpful Report

Posted 6 years ago

“My daughters bought me a Dremel for fathers day...unknown to them I already owned a Dremel. My daughters gave me the Dremel and the receipt and I drove the 7 miles to the Romford store to exchange it for another product... I did not want any money back but just an exchange for another product/s. I was informed by the NOT VERY HELPFUL returns desk operative that this could not be done. So know I have to drive to my daughters house...7 miles away, give her the Dremel and receipt and she has to drive 7 miles back to B&Q Romford and get a refund and drive 7 miles back home. Surely someone with a little commonsense in this company must realise that folk are given a present of B&Q wares and if they bring their receipt with the purchase and do not want a monetary refund just an exchange of goods this procedure could be carried out. Bye Bye B&Q's... I may have to pay extra at another store but you have now lost my custom and my companies custom...and to inform you that IN GEAR EVENTS...who spend a considerable amount of money in your store will now be purchasing elsewhere Glenn Clark”

Helpful Report

Posted 6 years ago

“Do not use the key cutting machine that B&Q have in-store I have been trying for sometime to get a refund from My Key Machine as it took the payment didn't cut the keys”

Helpful Report

Posted 6 years ago

“I have problem with the hinge positions on the overhead bridging unit. Took a photograph and went back to the Oldham store. The head of the kitchen department told me, curtly, i had fitted the wrong hinges, strange as the hinges came with the door retaining kit. After more disussions i was told that i would have to bring the unit back to the store to check which piece was wrong, the door or the cabinet. When I explained that unit was already fitted and it was obviously the door fixings that were in the wrong position I was told aggressively that I may have to return the unit itself. I explained the unit was fitted but was told I would need to dismantle it and return it. No mention of a representative coming to my home to asses the situation. The head of the kitchen department was quite aggressive throughout talking to me like i was some kind of idiot i would suggest B&Q should give some of their staff customer relations training. Stay away.”

Helpful Report

Posted 6 years ago

“Bought Opulence tiles from Longwell Green branch where Grant gave expert advice knowledgeably and cheerfully. He also did a great deal of the loading. Brains as well as brawn - thanks Grant.”

Helpful Report

Posted 6 years ago

“Rick the assistant in the lighting area of riverside depot Nottingham Friday afternoon was a delight to encounter advised me on led bulbs against halogen plus the general banter was a great laugh the man deserves 5 stars”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,619 reviews