B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars I would. My mum who is a pensioner has a diamond card. Over the years it has become more restricted. This week when she went in to buy fencing it cost her more for delivery than the actual fencing. I found this disgusting in itself. But then to find out that the fence paint and the sprayer were not covered under the diamond discount because they were classed as decorative and not gardening infuriated me! How is fence paint and a sprayer not gardening? The big wigs at B&Q are getting greedier. You will find more and more people shopping elsewhere and you will only have yourselves to blame. Shame on you.”

Helpful Report

Posted 6 years ago

“Trying to fix a mess of a leaky basement door with no know-how, my Mom and I aimlessly wandering through the aisles of B and Q in Halifax; and up walks the most helpful B and Q staff member we have ever met. 'Big Craig' (AKA Warehouse Craig) was truly our HERO in a gleaming orange apron. He took the time to fully understand our predicament and kitted us out with everything we would need from the right cement to the correct size screws. He also gave us 'laywomen' very useful tips, as well as being very jovial and truly turned our stressed out frowns upside down. I honestly cannot give Big Craig enough praise, truly a ROLE MODEL for people everywhere; cheerful, helpful and our saviour. Thank you Big Craig!!”

Helpful Report

Posted 6 years ago

“Stay away from the Erdington store......They have no idea what customer service is.....placed 3 orders for click and collect and when got to store there was nothing....staff had no idea what they were doing and had no explanation as to why non of my 14 items were not there.....in the end had to cancel all 3 orders and now am fighting to get my refunds.....Not even the manager has a clue what shes doing....Still phoning everyday to try and sort out the complete mess they have made out of a simple transaction....Customers should not have to fight to get refunds especially when its there error......Beware when shopping here customer service is non existant”

Helpful Report

Posted 6 years ago

“Ordered a bedroom units and payed in full only to get a phone call two days before order was due to be delivered to say some items were not in stock and could not tell me if or when they would be back in..but when they took my money all items were in stock as the system would only let it go through if 100% in stock and as i had payed for them they should have been mine ..with only 2 days notice i returned to get a full refund as i am not getting what i was sold for in full ..i was told that i could not get a refund as the order was out ..but as i have not even received an email so i could track my order i feel this is wrong ..i now have to wait a few more days before any refund will be given ..there is no costumer care as i could show you the reply from when phoned that it states i am a female and some one from bnq would phone me in 48 hrs...point is i phoned b&q and not a female as they could tell..lookin forward the call so i can ask where bnq is sorry i had to give even 1 star to post this . Yours now shopping elsewhere Shaun havlin”

Helpful Report

Posted 6 years ago

“Thank you to the assistant in B&Q Portsmouth who helped me with the measurements of the toilet seat I bought, which was perfect.”

Helpful Report

Posted 6 years ago

“Dead chuffed with my experience at hailfax b&q. Zofia employee at this branch excelled going out of her way to help me and to get the most for our money. Such atentive staff member thank you for enjoyable experience.”

Helpful Report

Posted 6 years ago

“Probably once of the worst shopping experiences I've had ! Definitely will never return to a B&Q STORE AGAIN !!! Cannot understand how this company is one of the biggest chain stores , from staff that are so uninterested in serving customer needs, more interested in talking between themselves To very poor quality products & availability Having visited store could not find the products we went for , we therefore tried to find a staff member for guidance after about 20minutes of looking for someone we where abruptly told im BUSY !!! Appalling customer service , add to that the store is exceptionally dirty paint pots covered in dust obviously no cleaning or rotation of products Will definitely not be returning to a B&Q STORE AGAIN !!!!”

Helpful Report

Posted 6 years ago

“I ordered a hob from B & Q on their website, which said they had 3 in stock a Burton. I placed my order, and paid £10.00 for delivery (classed as large item). When I got confirmation of order it said that it would be delivered in 2 weeks time (14th August) so I rang to complain. I got a very rude assistant who constantly spoke over me. The service was very poor, so I have now cancelled my order. (order number 10005552780)”

Helpful Report

Posted 6 years ago

“I would like to praise Cath on paints. She was so helpful when I was trying, over & over again, to choose the colour paint I had in mind. She was so patient (needed to be) & kind. very friendly, good sense of humour & very efficient. Lovely young woman. Thanks Cath, we got there in the end. (served by Cath over a week or more around 1st/2nd week July).”

Helpful Report

Posted 6 years ago

“I want to commend Darren at the Grantham store for his help to purchase some tiles. He was extremely helpful. I will return!!”

Helpful Report

Posted 6 years ago

“Do not under any circumstances use B&Q`s click & collect service. I ordered three fence panels via click & collect. Paid via Paypal in full immediately. Received an email from B&Q saying my order was ready for collection. Drove to the store to pick up my items only to be told on arrival that only one of my three items was in stock in spite of the website saying they had all of the items. This is annoying by itself, but the real problem here is that they now have my money and I have to wait for it to be refunded. It also became apparent that they have blatantly lied and recorded the items as collected by myself and that I have asked for a returns request. I DO NOT HAVE THE ITEMS TO RETURN! To cap it all they even sent a courier to my address to collect the panels. What a way to do business for a store as big as this. Shameful. Meanwhile, I still have no refund.”

Helpful Report

Posted 6 years ago

“Warning to customers do not buy valspar… Warning to customers do not buy valspar paint! We went in to b&Q cwmbran (south Wales) had paint mixed started painting first half of wall was fine so put the other half in tray started rolling all hard bits in paint and going on wall! Took paint back with receipt to b&Q first of all very apologetic, then this older man came didn't want to see my photos of before and after offered me a refund so I said what am I going to do with my wall? That's your problem not mine he said! I said I beg your pardon! Still didn't want to look at my photos on my phone, there was customers at tills and looking across I've never felt so embarrassed in all my life at this point then he give me my receipt back after a few words and said your not getting a refund now! I said I be taking this further so I did head office they said the would sort it out and look into what happened but they never! Got my money back after 3 trips to cwmbran to see dean masters which wanted the paint back then didn't even look at the tin of paint. We out of pocket of £ 45.00 for sand paper, filler, and bought paint to redoing the wall Mrs r Watkins.”

Helpful Report

Posted 6 years ago

“Just a simple trip to B&Q turned into a nightmare. We went to Ashton branch to have piece of wood cut The saw was not working . So they said it's ok go to Stockport which we did on arrival we were told the saw not working but they rang Oldham there saw is working 100%. We arrived at Oldham to be told we be in for a wait as only one could use the saw and he on some other duties . So we waited 20 minutes for the wood to be cut I felt sorry for the man who cut our wood because it looked like such hard work for him as if we should be grateful for him giving us any time . sorry B,&Q BUT in future I will be going else where zero you scored in all fields”

Helpful Report

Posted 6 years ago

“A truly terrible, dishonest company that have absolutely 0 respect for customers. I bought a BBQ in their recent sale- took a day off work and awaited delivery. They decided to deliver part of the order - a cover - and not the £600 BBQ. Upon phoning them, they told me it was out of stock (and never had been in stock). Why did they just tell me? Because they don't care. They don't care about their customers. A bit harsh you might think? Nope. 4 times did I call up and get promised a call back within 4 hours. 4 times did no one bother to call me back. The cell center staff are rude, but worse than that are the dishonest staff in head office, who refuse to speak to their own customers. Have spent thousands with this company in recent years, I will never, ever, ever shop with them again. I hope they quickly go out of business.”

Helpful Report

Posted 6 years ago

“My husband and I popped along to B & Q in Newport, Isle of Wight to look for a replacement bathroom door lock. We asked a male assistant sporting the name badge, Kia, for help in finding a suitable door handle and lock. It wasn't an easy task since our existing handle is quite old but Kia offered us several possible options to fix our problem. In the end we had decided upon a small brass bolt rather than having to chisel out the door for a new lock to go with a larger handle. Kia had then directed us to another aisle where we were looking for a shower part. After we parted he had given our problem more thought and found us there with an alternative, more discrete catch, which we ended up purchasing. He was one of the most helpful assistants we have encountered, not just in B and Q but in any store. If there were a scheme to recognise excellent customer service at B and Q I would definitely recommend Kia.”

Helpful Report

Posted 6 years ago

“The wrong colour of blocks have been delivered! After talking with hub eventually was told yes the blocks do come in brown so why was I delivered grey? At the hub after some prising admitted they come in a brown colour after trying to tell me they were all shades of grey (not as shown on or as described on website). Still on my drive and still trying to get what I ordered after numerous phone calls. Still waiting, not good enough B&Q just get me what I ordered and stop passing the buck.”

Helpful Report

Posted 6 years ago

“Chippenham branch- I have visited this branch 4 times Ivette last 3 days. We are from Cornwall and are away from hoe renovating a property for our son in Calne. I have been assisted by different shop floor staff each time and every one has been so helpful and friendly. I have had to buy multiple things each time and they assisted me around the store until I had everything I needed. Amazing customer service. Thank you !”

Helpful Report

Posted 6 years ago

“This is what I ordered, that i received”

Helpful Report

Posted 6 years ago

“Visited Bidston B&Q garden department this Monday, needed a few plants and shrubs but no idea which to buy. Lucky for me I spoke with Faye, she was more than happy to advise and very knowledgable, I came home with some lovely plants that look lovely in the garden. Thanks Faye, your customer service skills are excellent, pleasure to have met you. Sue B”

Helpful Report

Posted 6 years ago

“I was in the Bolton store for an hour speaking to 5 different people about wanting to order composite decking, each one of them have me different answers on how to order. The woman from gardening called Amanda was useless!!! She didn't even want to be there! Disgusting service. My mother who is from Blackburn was with me was appalled she could not believe how rude they were and compared them to the Blackburn store. Never again am I shopping here.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,661 reviews