B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from David at Aintree and Mary at Edge Lane”

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Posted 6 years ago

“Two white lady Racist staff on collection point.”

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Posted 6 years ago

“I was served yesterday and on Friday at the Llandudno branch by a thoroughly charming young man called James. He went over and above what he needed to do and provided the best service with a cheery smile. He is 100% a credit to your company and the reason I’m going back tomorrow to buy some more garden furniture. He was a breath of fresh air and a delight to be served by. Thank you James”

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Posted 6 years ago

“Visited store for specific item however, was advised that that Store wasn't big enough to stock item I was looking for - really disappointing!”

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Posted 6 years ago

“Great banter from Grant at the checkout at Hermiston Gate Edinburgh. A joy to be served by him.”

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Posted 6 years ago

“Called at the Sutton in Ashfield store today and was totally blown away by the service I received from a lady named Helen on the decorating department. Helen went over and above to get me a colour to match a swatch I had. Her knowledge and professionalism and her approachable friendly manner has led to me writing this review, which I never normally do. Thanks Helen your a credit to your employers.”

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Posted 6 years ago

“Staff are very difficult to get hold of by phone! One of the doors was damaged and when they gave a date when they said they were going to replace the door, no one turned up! We had to take the day off and wait in all for nothing! Avoid this company!!!”

Helpful Report

Posted 6 years ago

“I will not be buying from b&q again. The cs I received was shocking. They do not reserve stock for you. Ordered tiles 3 months before and they were never reserved for me. They did not even call me. I had to do the chasing as my delivery did not turn up. Did not reserve shower tray or backing board but happy to take my money. Their customer service is not great. Do not accept gift cards because they will not give you compensation. I would recommend using another supplier and wish I did. They do not look after their customers.”

Helpful Report

Posted 6 years ago

“Had two baths that I collected -both damaged. Returned and installed. Also bath mixer bought leaking cold water valve, no fixing nuts for mixer to bath. This out of a Cooke &Lewis boxed Mixer. Bunch of idiots at b&q. Staff and assistance at b&q. Staff are always walking away from you. Stock levels no where as good as they were 18 months to 2 years ago. Used to be a go to store. SUCKS. And escalators don't work most of the time.”

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Posted 6 years ago

“Excellent service from jo netherfield diy store.”

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Posted 6 years ago

“Thank you to Nickel at the B&Q in wandsworth. He looked really tired tonight from a long day but he still took the trouble to help me. B&Q should be proud of him”

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Posted 6 years ago

“Great customer service at the Torquay branch thank you to Shirley who was so helpful.”

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Posted 6 years ago

“Great service in the kitchen department, from a very knowledgeable lady called Ann in the Stockport branch on George's Road everything we needed to use she explained fully what it was needed for and how it would look as a finish All dimensions and measurements were explained What I thought would be a stressful time ended up quite pleasant”

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Posted 6 years ago

“Cook and Lewis induction hob. Don't go anywhere near them. They offered to fix mine. But it was that bad I said no. I lost money but it was better than having that 4+&£ in my kitchen”

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Posted 6 years ago

“GOT A QUOTE FOR KITCHEN CABINETS. THE PRICE QUOTED AND PRINTED OUT BY SALES LADY WAS GOOD SO ORDERED. WHEN I CAME TO PAY THE COST WAS 20% MORE. I WAS TOLD AND SHOWN IN VERY SMALL PRINT THAT THE QUOTE DID NOT INCLUDE VAT. EXTREMELY UPSET BY THE DECEIT.”

Helpful Report

Posted 6 years ago

“I ordered six fence panels to be delivered Saturday. I received a text on Friday to inform me the delivery time slot will be 12-2pm. Waited and waited no phone call no text to inform me the delivery was going to be late. I rang customer services no help from them. Just got fobbed off with pathetic excuses stating the delivery driver was stuck in traffic. A full day wasted waiting for a delivery which didn't happen! Fuming! I then contacted customer service this morning still no delivery. I was told they would speak to bulk delivery. He would then phone me with a update. Guess what no phone call. I had to phone them again. Finally got an answer why I hadn't received my fence panels. Their excuse was the delivery vehicle couldn't get access to my address due to the vehicle being to big. Absolute joke. It would of been nice for the delivery driver to inform me or customer services to inform me. Shabby service B&Q. We can rearrange a delivery with a smaller vehicle I was told. I demanded a refund. Still got to wait up to seven days for that to be deposited back into my account. How can you provide such a poor service? Just remember B&Q you have a lot of competitor's out there. Who are cheaper and can provide a much better service.”

Helpful Report

Posted 6 years ago

“Had ordered a rug from b&q which constantly shed to the extend it was almost bare in parts ,contacted customer services who were absolutely brilliant,no problems at all,sent in some pictures and within a week I had received another rug which has been great ,well done b&q on your wonderful after-sales care couldn’t have asked for better would high recommend”

Helpful Report

Posted 6 years ago

“Today i visited b&q on edge lane Liverpool with my mum. i could not believe what I witnessed. The store manager i think his name was Paul was shouting at a member of staff which i thought was so unprofessional. If he had occasion to reprimand a member of staff he should have done it privately.in my opinion You are failing as a boss when you humiliate employees in front of customers . I don't think I will shop there again as the atmosphere was not a good one, shame on you. Mrs pauline Kerr”

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Posted 6 years ago

“We orderd a kitchen from you it was cancelled without our knowledge as something was not in stock we only knew when it did not turn up we then orderd tiles to be delivered I had to take an extra day off work so lost a days pay we had organised for a tiller to come our order never turned up we had no phone call to say it was not coming the excuse we got was feeble and was told it would now be delivered Saturday instead of Thursday I lost a full days pay and we still had to pay a tiller for his time which we will now have to pay again when they turn up abserlitely disgracefull.”

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Posted 6 years ago

“Kirkcaldy store, Alfie assisted and advised over and above the standard even expected. What an amazing young man.”

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Posted 6 years ago

B&Q is rated 2.2 based on 2,630 reviews