B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fencing that we bought and had delivered was very poorly made which cost us £140 the fencing was full of what looked like green mould which we couldn’t remove the staples we’re coming out on some parts of the fencing and in some places they weren’t even attached properly we’re very disappointed”

Helpful Report

Posted 6 years ago

“Booked a kitchen design at the Chesterfield Store, spent three hours sat designing the kitchen. Didn't order straight away, returned a few weeks later to make some changes with my partner, minor changes, but we sat there for three hours again. There was a problem with their systems and the kitchens had to be 'manually ordered' advised to go have a look around the store whilst they did this. Came back, the fridge freezer was out of stock, the cooker hood was out of stock, the dishwasher was out of stock and the work tops were out of stock. Not to worry we sat for another 45 minutes trying to rearrange the kitchen. We decided to get the worktops and dishwasher else where, but we checked the sizes of what we would need before leaving the store as we had purchased integrated doors. Leaving the store realised she had not ordered the correct coloured cupboards so had to go back and get this changed. On installing the kitchen we found cladding we had never ordered but had been charged for. We couldn't find any drawer fronts either so we gave them a ring to make sure it wasn't us being a bit thick. They said they would ring me back last week, still waiting for the phone call back. We found them in an unmarked box and made use of the extra cladding, but thanks for giving us a call back. This evening my partner found the dishwasher door is too big for the dishwasher so we gave them a ring to ask about the sizing, to be told they don't do a smaller integrated door in this range, but it should still fit. Tried explaining to the lady although the dishwasher is free standing it still needs screwing to the cupboards, she stated she had never had this problem before it should still fit and there's nothing she can do. Politely thanked her for her time and my partner found a solution, but still not the point. Washing machine door next, they sent a fridge freezer door for this, sizing accurate but hinges don't match up and with the ones on the washing machine, too much length at the top which would exceed our work tops leaving a gap at the bottom. My partner and i shall be visiting tomorrow morning to get this resolved as one side of our kitchen does not fit. They don't answer or return phone calls and being told 'it should fit' isn't really after care we were expecting. I have no kitchen and ready to give birth any day now, it is stress not needed.”

Helpful Report

Posted 6 years ago

“I was in B&Q Penrith this lunch time , buying tiles. A delighted man , Scott , went and got the pallet trolley, loaded everything up. When I was at the checkout, he was there , even though he had finished for the day , and loaded it all into the car for me . How wonderful!”

Helpful Report

Posted 6 years ago

“I recently popped into Cardiff Culverhouse Cross B&Q with my friend over the Mayday bank holiday on Sunday and I just wanted to thank our superb member of staff Gary who helped me choose the right product and even cut it to size for me. He was so friendly and accommodating.. He was obviously very well trained and cut my mdf sheet into multiple sizes in no time. Thank you Gary for helping two hopeless females. You went out of your way to help. Extremely grateful”

Helpful Report

Posted 6 years ago

“Thank you to Albert at Northwich store. You help and knowledge was much appreciated!!.”

Helpful Report

Posted 6 years ago

“On the 29th April 2019 I made a 230.00 purchase. This was the time B&Q where offering a voucher for thus spend. I used my Club card. My voucher was never received as I never used the app and ticked the DPA box several months ago, even though I have received other voucher a couple of months back. I will take my business elsewhere.”

Helpful Report

Posted 6 years ago

“Had a problem with my Hozelock gun which I purchased recently at the Bishopbriggs Branch, I spoke to manager Jan and Allan at the return desk, they were a pleasure to deal with and it was replaced after it was tested and found to be faulty, great to find such great helpful staff nowadays! Thanks again Jan and Allan !!”

Helpful Report

Posted 6 years ago

“purchased the IT Santini Kitchen in February and one of the door and drawer fronts have absorbed water and the wood has blown and bubbled. Would have expected a kitchen to be able to with stand some water laying on the top of the unit without seeping in. I have ordered a replacement door and drawer front but I'm not that confident now in the quality of this range.”

Helpful Report

Posted 6 years ago

“I had amazing service in Leyton B and Q yesterday from a really helpful staff member called Rahat!”

Helpful Report

Posted 6 years ago

“Terrible customer service. Delivery did not show up. I had to call 3 times to find out why. I was then promised due to the inconvenience that the next attempt at the bulk delivery would be left in my garden without signature. This was clearly not passed on to the driver who called me 3 times while at work and accused my partner of lies when he had woken her and my 18 month son up to deliver. 5 of the stepping stones were broken which the driver said they knew about when he left the depot. I'm now told I have to take time off work to be in for them to pick up the returns. If they show up that is. There is much more to this farse. I'll never use them again.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Failed to deliver items, they couldn't be bothered to resolve it. Never again. Wickes can have my money in future.”

Helpful Report

Posted 6 years ago

“I completed an online order and arranged a specific date for the bulk times to be home delivered. On the due date I had no email or contact about when my order would be delivered so contacted customer services. I provided all my order details and was placed on hold before being told that they would have to look in to the matter further and would I mind waiting. I asked to be contacted back with a response. When I didn't receive a response over an hour later (presumably the time I would have spent waiting on hold) I called them back to be told they would have to look in to the matter. Neither all handler could tell me whether my order would be delivered on the day that has been booked. The following day (still with no delivery) they contacted me to say it could be delivered 5 days later. This being the earliest date. No explanation why or any apology about their error. I have cancelled the order and will be looking elsewhere. Poor customer service Poor follow up Diabolical delivery service”

Helpful Report

Posted 6 years ago

“If the item is not available it local store DO NOT BUY ONLINE. Ordered external door online (was available for home delivery only in our postcode) 4 days ago as I was paying for delivery anyway ordered tin of paint and some screws. Paint and screws were delivered the door is not in stock (hopefully will be next Monday). Needed it for tomorrow. B&Q can not replace it, the oder have to be canceled. SOO I just have payed £10 for the delivery of 2,5 l paint and 2 packs of screws. Lessons are expensive...”

Helpful Report

Posted 6 years ago

“TERRIBLE CUSTOMER SERVICE. I FEEL ROBBED. NEVER YOU B&Q DELIVERY SERVICE THEY ARE A BUNCH OFF ROBBERS. I GET TOLD ON THE DAY OF MY DELIVERY MY ITEMS ARE DAMAGED AND HAD TO FIGHT FOR A REFUND THAT I HAVE NOT RECEIVED MANAGEMENT POOR CUSTOMER SERVICES POOR WILL NEVER USE B&Q AGAIN!!!!!!!!!”

Helpful Report

Posted 6 years ago

“B&q helped me design my kitchen, which I absolutely love. The staff in the kilmarnock store were amazing. I wanted the kitchen units curved, it was Michelle's first time doing a curved one. Kitchen was delivered the day before we went on holiday, and the 2 delivery drivers were so nice and very helpful. The only downside was I had wanted the small kitchen fridge to have the freezer compartment. Unfortunately it didn't have one 😫. Kitchen was fitted while we were away on holiday. So nothing I can do about it now. Definitely recommend b&q for there service, and ofcourse there stunning kitchen range ( santini)”

Helpful Report

Posted 6 years ago

“Buy lots of decorating materials from the Melton branch, stock usually pretty good, have used click and collect a few times and am always contacted when my paints etc in ready to collect, staff in general very good especially Simon & Sylvia, always have time for my generally biggish buys and a laugh & joke at the checkout when we get the chance to,”

Helpful Report

Posted 6 years ago

“Next Day Click and Collect doesnt work. Wasted trip to collect the items ordered, nothing in store, no-one knows anything, nothing can be done, please drive back again tomorrow? Really? I'm not convinced and customer service couldn't update, I wouldn't rely on this service.”

Helpful Report

Posted 6 years ago

“visited your Lakeside store yesterday, garden section , to get some bags of compost…my wife and I are both in our 80's . we were asked by one of the assistants , a very pleasant young man named Darren , asked if we needed help. we said yes and he then helped us choose the right compost, loaded 4 heavy bags onto our flat trolley and came over to the car park and loaded them into our car , asked if we needed any more help as well. How refreshing was that, could not have been more helpful when in todays world old people tend to get ignored.That man needs a pat on the back. and I hope somebody passes on our gratitude to him.”

Helpful Report

Posted 6 years ago

“Terrible. 11 days for my order to be delivered. They had loads of items out of stock but DIDN'T BOTHER TO TELL ME! Sent just what was in stock - DIDN'T REFUND FOR MISSING ITEMS. Then had the nerve to tell me they won't be supplying them. THEY WOULD HAVE TAKEN MY MONEY AND NEVER TOLD ME!!!!!!”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,596 reviews