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B&Q Reviews

2.2 Rating 2,596 Reviews
28 %
of reviewers recommend B&Q
2.2
Based on 2,596 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read B&Q Reviews

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

B&Q 1 star review on 22nd July 2025
Anonymous
B&Q 1 star review on 17th April 2025
Robert14042025
B&Q 1 star review on 12th April 2025
Anonymous
B&Q 1 star review on 3rd March 2025
Anonymous
B&Q 1 star review on 8th February 2025
Shirley
B&Q 5 star review on 7th February 2025
#pooleplastering.com
B&Q 5 star review on 7th February 2025
#pooleplastering.com
119
Anonymous
Anonymous  // 01/01/2019
Haresh in B and Q Purley Way was extremely helpful in guiding me to which drill to purchase for basic DIY and the other parts I needed. I wouldn't have had a clue without his help and polite and knowledgeable approach.
Helpful Report
Posted 6 years ago
I bought several plants from the clearance section yesterday afternoon from B&Q store in Segens Worth in Fareham, including few full price plants and really please with Kate who served me at the Check out with her professional attitude by being polite, smiled and was approachable, helpful, kind and most obliging, unlike Jasmine in the garden section, she was unapproachable, grumpy and unhelpful when I asked about one of the plants and as if she did not want to be here! The high score is for Kate, and thumb down for Jasmine!
Helpful Report
Posted 6 years ago
Complaint lodged over 4 weeks ago regarding Cooke & Lewis bathroom products and bathroom planning in Poole store. Response was it was my fault for not taking a fitted shower out of packaging on delivery to see blown glass unit, also toilet pan imperfect so does not sit flush. Designed with a sink unit that meant I could not enter the bathroom so had to adapt around design and now have a bathroom I don’t like. Evidently its either my fault or the plumber should never have fitted anything- because families can go without ripped out bathrooms! Again my fault I’m told the job should have stopped. So many other issues with the complaint handling. I’m now going to email Graham Bell who is the CEO of Kingfisher/B&Q in UK to understand his views on Complaints process his business runs. Just so upset with this whole experience.
Helpful Report
Posted 6 years ago
I wouldnt go back to this store ever again simply because of their attitude.They advertise goods for sale that dont exist,and when i asked when the item would become available i was given a date which came and went without the item becoming available.I then emailed b&q but to no avail as they couldnt even be bothered replying.They have a great ploy of advertising goods at a good price only to get you instore to spend when they KNOW item will never be available.Homebase and Screwfix now work better for me.
Helpful Report
Posted 6 years ago
Kitchen ordered for £4400 paid in full by cash. Delivery date today, no delivery and they will try and deliver within 2 weeks. Went to Sutton-in-ashfield store to try and pick up as much as possible since my old kitchen has been removed. The manager told us the only way was to cancel the whole order and refund £1000 in cash and the rest by cheque. Then we could use the £1000 to buy a few kitchen units and worktop to get us by until the cheque arrived and clears in a couple of weeks. They accepted cash, messed up the order, admitted there fault and then offer to pay back by cheque, they dont even accept payment by cheque.
Helpful Report
Posted 6 years ago
Not the best customer care . Having asked for a kind of paint but staff looked just disinterested and upset.
Helpful Report
Posted 6 years ago
We bought our kitchen from B&Q Blackpool and I can not fault the service! They were fantastic, had a small amount missing with was replaced within 48 hours!
Helpful Report
Posted 6 years ago
B and q in Sydenham, waiting 40min,for cutting MDF, the guy never turn on, staff keep call him.
Helpful Report
Posted 6 years ago
I recently purchased a garden furniture set from the B&Q store in Newcastle Silverlink. Tish from the garden furniture department who served me was amazing! She went the extra mile, and showed top class customer service. It’s quite rare you get that level of customer service these days, so I like to leave reviews for those people who do deliver.
Helpful Report
Posted 6 years ago
My grandmother had a delivery today from the delivery boys in Inverness she said they were fantastic with her stayed for a cup of tea even though they were very busy my grandmother has dementia and rarely has up days and them takein 10 mins out of there day to losten to a wee story put a smile on her face fantastic service boys very impressed!
Helpful Report
Posted 6 years ago
If i could give no star i would! ordered flooring which by midday had not turned up. When we called to see what time they were coming we were advised that they weren't and the delivery date had changed-no one bothered to tell us and we booked the day of work and hired someone to lay the flooring!! complained several times, advised was being looked in to, no one got back to us, called today to be offered £10 voucher by way of apology! Absolute joke! Never will use again. Customer service is shocking and non existent
Helpful Report
Posted 6 years ago
Amazing customer service from Chantel in B&Q Morfa store. She was so lovely and helpful, and extremely polite dealing with our issue.
Helpful Report
Posted 6 years ago
Chantel in B&Q Morfa store is such a lovely helpful worker, she was extremely polite and helpful towards us.
Helpful Report
Posted 6 years ago
Do not usually shop in B and Q Stevenage branch but in the last month have been twice and have received excellent service . Visited Easter Saturday and purchased garden table and chairs , George was very helpful showed me how to fold down chairs and table, unfortunately a young lady who I didn't get her name ,was very helpful and wheeled my trolley to checkout and then put all my purchases in to the car and was incredible polite. Well done B and Q for excellent service and hope the staff are recompensed.
Helpful Report
Posted 6 years ago
I don't usually leave reviews for services received in retail outlets because I feel that is part and parcel of customer care, but I just had to express my appreciation of BEN at the Belvedere branch of B&Q. He greeted me with a smile, which is very agreeable, and was extremely attentive to my wishes and the project I had in mind. He was courteous, helpful, patient and customer orientated. I would say he went above and beyond my expectations. He needs to be training others to share and learn from his excellent customer communication skills. Huge thank you Ben and whenever I am in B&Q Belvedere again, I will look out for you.
Helpful Report
Posted 6 years ago
I have to say a massive thank you to a very lovely & helpful staff member in Fareham store called Georgia.I was given a list and clueless, she helped me get everything .Id finished a night shift so was tired she was patient & never made me feel rushed.Thank you Georgia & Mark on checkout was so friendly also.Thank you both
Helpful Report
Posted 6 years ago
Click and collect via purchases on the internet leaves a lot to be desired, not only is the system cumbersome, stock control system abysmal. Items paid for are not delivered to preferred store when ordered, as per order confirmation, advice from store staff, clueless. will not be using for anything in future.
Helpful Report
Posted 6 years ago
Bought 6 sq meters of floor tiles. I asked for help to the car as they were very heavy. I was informed by very unhelpful cashier there was no one to help me. She said there may be a customer outside that will feel sorry for me and help!!! I went straight to customer service and got a refund. B&Q shame on you.
Helpful Report
Posted 6 years ago
I have had 5 bathrooms supplied and fitted by B&Q over a number of years and while there have been problems they generally eventually corrected them after a lot of chasing. However the latest problem is to do with a toilet seat that failed 5 times, it’s a faulty design that takes some weeks to fail but it always does. Because the seat fitted the toilet and was matched I was worried that they would eventually stop making the seat that didn’t work and I would be left with a toilet and no matching seat. To remove my concerns the B&Q installations manager wrote to me and guaranteed that if ever I couldn’t get a replacement seat, they would provide a new toilet free of charge. Well it’s failed a sixth time and the new installations claims system is clearly designed to wear you down so you give up and go away. Today I had a reply from their so called claims assessor blatantly saying that they weren’t going to honour their promise and bombarding me with loads of “cut and paste” weasel words. So what’s a B&Q promise worth...... ZERO. Don’t buy a bathroom from them they will treat you badly since they clearly don’t understand customer care. I recall MFI going bust for the same reason.
Helpful Report
Posted 6 years ago
the customer service was amaze like wow so impreessed it was totes amaze i literally felt over the moon after i got my inflatible hot tub which i honestly use all the time i came to by a sunbed but unfortunately they dont stock them 😭😭😭😭😭😭 however still overjoyed with my purchase and i love you B & Q
Helpful Report
Posted 6 years ago
B&Q is rated 2.2 based on 2,596 reviews