B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought our kitchen from B&Q Blackpool and I can not fault the service! They were fantastic, had a small amount missing with was replaced within 48 hours!”

Helpful Report

Posted 6 years ago

“B and q in Sydenham, waiting 40min,for cutting MDF, the guy never turn on, staff keep call him.”

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Posted 6 years ago

“I recently purchased a garden furniture set from the B&Q store in Newcastle Silverlink. Tish from the garden furniture department who served me was amazing! She went the extra mile, and showed top class customer service. It’s quite rare you get that level of customer service these days, so I like to leave reviews for those people who do deliver.”

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Posted 6 years ago

“My grandmother had a delivery today from the delivery boys in Inverness she said they were fantastic with her stayed for a cup of tea even though they were very busy my grandmother has dementia and rarely has up days and them takein 10 mins out of there day to losten to a wee story put a smile on her face fantastic service boys very impressed!”

Helpful Report

Posted 6 years ago

“If i could give no star i would! ordered flooring which by midday had not turned up. When we called to see what time they were coming we were advised that they weren't and the delivery date had changed-no one bothered to tell us and we booked the day of work and hired someone to lay the flooring!! complained several times, advised was being looked in to, no one got back to us, called today to be offered £10 voucher by way of apology! Absolute joke! Never will use again. Customer service is shocking and non existent”

Helpful Report

Posted 6 years ago

“Amazing customer service from Chantel in B&Q Morfa store. She was so lovely and helpful, and extremely polite dealing with our issue.”

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Posted 6 years ago

“Chantel in B&Q Morfa store is such a lovely helpful worker, she was extremely polite and helpful towards us.”

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Posted 6 years ago

“Do not usually shop in B and Q Stevenage branch but in the last month have been twice and have received excellent service . Visited Easter Saturday and purchased garden table and chairs , George was very helpful showed me how to fold down chairs and table, unfortunately a young lady who I didn't get her name ,was very helpful and wheeled my trolley to checkout and then put all my purchases in to the car and was incredible polite. Well done B and Q for excellent service and hope the staff are recompensed.”

Helpful Report

Posted 6 years ago

“I don't usually leave reviews for services received in retail outlets because I feel that is part and parcel of customer care, but I just had to express my appreciation of BEN at the Belvedere branch of B&Q. He greeted me with a smile, which is very agreeable, and was extremely attentive to my wishes and the project I had in mind. He was courteous, helpful, patient and customer orientated. I would say he went above and beyond my expectations. He needs to be training others to share and learn from his excellent customer communication skills. Huge thank you Ben and whenever I am in B&Q Belvedere again, I will look out for you.”

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Posted 6 years ago

“I have to say a massive thank you to a very lovely & helpful staff member in Fareham store called Georgia.I was given a list and clueless, she helped me get everything .Id finished a night shift so was tired she was patient & never made me feel rushed.Thank you Georgia & Mark on checkout was so friendly also.Thank you both”

Helpful Report

Posted 6 years ago

“Click and collect via purchases on the internet leaves a lot to be desired, not only is the system cumbersome, stock control system abysmal. Items paid for are not delivered to preferred store when ordered, as per order confirmation, advice from store staff, clueless. will not be using for anything in future.”

Helpful Report

Posted 6 years ago

“Bought 6 sq meters of floor tiles. I asked for help to the car as they were very heavy. I was informed by very unhelpful cashier there was no one to help me. She said there may be a customer outside that will feel sorry for me and help!!! I went straight to customer service and got a refund. B&Q shame on you.”

Helpful Report

Posted 6 years ago

“I have had 5 bathrooms supplied and fitted by B&Q over a number of years and while there have been problems they generally eventually corrected them after a lot of chasing. However the latest problem is to do with a toilet seat that failed 5 times, it’s a faulty design that takes some weeks to fail but it always does. Because the seat fitted the toilet and was matched I was worried that they would eventually stop making the seat that didn’t work and I would be left with a toilet and no matching seat. To remove my concerns the B&Q installations manager wrote to me and guaranteed that if ever I couldn’t get a replacement seat, they would provide a new toilet free of charge. Well it’s failed a sixth time and the new installations claims system is clearly designed to wear you down so you give up and go away. Today I had a reply from their so called claims assessor blatantly saying that they weren’t going to honour their promise and bombarding me with loads of “cut and paste” weasel words. So what’s a B&Q promise worth...... ZERO. Don’t buy a bathroom from them they will treat you badly since they clearly don’t understand customer care. I recall MFI going bust for the same reason.”

Helpful Report

Posted 6 years ago

“the customer service was amaze like wow so impreessed it was totes amaze i literally felt over the moon after i got my inflatible hot tub which i honestly use all the time i came to by a sunbed but unfortunately they dont stock them 😭😭😭😭😭😭 however still overjoyed with my purchase and i love you B & Q”

Helpful Report

Posted 6 years ago

“The customer service was dreadful we asked some help from a lady about where a light bulb was, she said it was out of stock and simply walked away without even bothering to say sorry or offer to help us find an alternative. In short i will never got to B & Q again and i feel very annoyed as it used to be my favourite shop. :(”

Helpful Report

Posted 6 years ago

“Wow, I went in the Beckton store on Sunday to buy some brown spray paint. All the spray cans were all sprayed on, and looked a mess, how can you allow so many people to mess up the spray area, to the point not even the staff could determine which was the brown I needed. The staff member even told me to try Dunelm down the road who would more likely to to have in store (No they don't do spray paint). she would rather I try elsewhere than to check in stock. I just got a very poor feeling that day, the staff were not helpful at all. Btw The car park was a total mess where boy racers have been using their grounds to burn tyres all over the place. It was a total mess, and not a welcoming site”

Helpful Report

Posted 6 years ago

“We haven't even had our delivery yet and things aren't boding well. 2 weeks to wait for a standard item. Absolutely no choice in delivery options and we will only be told the two hour time slot the night before the delivery is due so no time to rearrange meetings at work. Very unhelpful and inflexible.”

Helpful Report

Posted 6 years ago

“Telephoned the store at 11.20am and asked if the board cutting service was working. Informed by a member of staff that it was working. Arrived at the store at 11.50am to find that the cutting service was out of order. Printed signs had been placed at the desk explaining what the fault was. I am sceptical that this happened in the 30 mins following my phone call. Spoke with a member of staff and was told to see Kevin in the yard and he may be able to help. Got to the yard to be informed that Kevin would be back shortly. Waited 10 mins and gave up.”

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Posted 6 years ago

“Bad customer service at park head bq one member of staff extremely rude ,when asked for help to find a specific wallpaper .which was in stock but not on display.”

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Posted 6 years ago

“Wanted to post a constructive and helpful post on b and q website by reviewing a product. Would have helped other customers and helped sell the product, but there is no button I can see to post a review, even after logging in.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,630 reviews