B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went in to store and had Valspar paint mixed. The lid must have not been attached securely as it leaked everywhere! B&Q customer services were appalling, said it was my fault for not checking the lid before I left the store!”

Helpful Report

Posted 6 years ago

“Website sends u in circles to log in. Rang placed order. Chased up where it was then sent cancellations saying they couldn't supply. Then sent me an email saying I had cancelled. Rubbish customer service”

Helpful Report

Posted 6 years ago

“Wouldn't recommend bq again and certainly think twice about buying electrical goods. Bought elec fire about 18 month ago fire had 1 year guarantee that was fine but fire had problem so got in touch with bq and was told after guarantee there is no aftercare to help source any parts was advised to try putting details into Google to source part very disappointed and told bq as much so watch what u buy”

Helpful Report

Posted 6 years ago

“Flooring delivery arrived with lots of damage, the job needed doing ASAP so I went to a store to buy 4 extra boxes! I took photo evidence of the damages and sent this to customer services! This was after completing the job with all off cuts and damages taken away by cleaners Now b and q say I the damages are gone they will not give even a credit! I’m shock and appalled by there lack of customer satisfaction! Beware all buyers! Rubbish delivery rubbish customer service”

Helpful Report

Posted 6 years ago

“CONNED !!!, i stopped using B&Q last year when they stopped the over 60's discount on wednesdays. the store was heaving with customers back then but now ?, it's almost devoid of customers. i only visited today because i heard my discount card was for gardening items only. so, i bought some bedding plants but my 10% discount did'nt apply. why ?, because they were already discounted. discounted the the general public that is. what is the point in having this card anymore ?. i've destroyed it & will NEVER visit B&Q again ever. their goods are already overpriced. online shopping for me from now on. honestly, what a way to run a business. they have the business brains of a goldfish. say hello to bankruptcy soon B&Q.”

Helpful Report

Posted 6 years ago

“I went in to ask for help looking for a specific textured paint and was told it wasn’t available in that make but had it in white along the back wall and she went on to serve the next customer...if you can find a person to help I find that they can be quite off hand...Not-all but quite a few..Think they need some more customer service trying...I use to work for an Airline so i do know! This is the Crawley branch...”

Helpful Report

Posted 6 years ago

“They messed up the order for our bathroom. Terrible customer service. Don't recommend buying a bathroom from these guys.”

Helpful Report

Posted 6 years ago

“Wrote on trust pilot because it would not give me enough space to talk about the excellent service from Sylvia at the door of paisley store. Very welcoming with a huge smile.She done everything to help me,took her time ,explained about products ,walked me to my item,other stores just say three aisles across to the left,asked me if she could help with anything else, what a really pleasant shopping experience .A credit to your store I will be popping in just to buy some small thing now and again just to say hello to her.lovely lady so rare nowadays to find someone so helpful..”

Helpful Report

Posted 6 years ago

“Customer service is shocking!! Ordered a kitchen, waited in all day no calls! Kitchen didn’t arrive, no explanation, still waiting to hear from them! Definitely go else where”

Helpful Report

Posted 6 years ago

“I would like to recommend Phillipa (hardware section) at Watford B&Q for employee of the year!!!!! She is so helpful and knowledgable about the products and she knows where everything is in the store. She is amazing and a credit to the company.”

Helpful Report

Posted 6 years ago

“Your Falkirk store has just blown the competition out of the water. Was in the store on Sunday with my parents who are in the market for a new kitchen and unlike the competition the sales assistant was very helpful. As we don’t have any sizes yet because they don’t get the keys till mid May. Jenny gave us many ideas on how we can incorporate products into the kitchen her knowledge on the products she is selling is first class and has restored my faith in your company thanks”

Helpful Report

Posted 6 years ago

“Today we had excellent help and guidance of Taylor from bury branch gardening, he helped with choosing are items to even helping us load the car, could,nt of asked for a better assistant thank-you Taylor bury branch.”

Helpful Report

Posted 6 years ago

“May be cheap but worktops dont come with edging strip, you have to order them and it takes three weeks to get them, very poor service, best get your kitchen where they care about customer service.”

Helpful Report

Posted 6 years ago

“Came to buy a kitchen today and after spending weeks working out my requirements, thought I’d come and finally buy it. Went to the kitchen section, wondered around just to work out which style, and after about 10 minutes of wondering around and expecting someone to come and help, all the staff were doing is chatting about alcohol! Didn’t even seem like they wanted to help! So gave up and decided I’ll go elsewhere! What a joke of your staff! Lost sale.”

Helpful Report

Posted 6 years ago

“I would like to say a big thank you to Dawn at B&Q Decor, Stockton who went over and above her day to day role in locating and delivering to the Bishop Auckland branch wallpaper I had seen in the Stockton branch. This act of kindness meant Dawn had to detour from her normal route home. I am extremely grateful for this.”

Helpful Report

Posted 6 years ago

“Bad customer service in store. On the shelf in some I found one of the item that I wanted, packaging was damaged (and taped back up) and the contents partly missing through spillage. I asked at the checkouts if there was more of the product, the assistant phoned to check and was told that there was more if it and told me tonight go back and look on the shelf. Waslked to other end of store, checked shelf, not more. Found assistant in that department eventually who said we had some and took me to same empty shelf. Acknowledged none there, and if it was on pallet waiting to go out he couldn’t do anything about it. Asked for discount for damaged item, he said ask at checkout, went back queued for manned checkout, assistant said she couldn’t do discounts I needed to go back to original department and ask there..... I walked out with nothing having wasted half an hour walking back and forth up and down the shop. Annoyed as specifically went there as online stock check said plenty in stock. Very very poor customer service all round.”

Helpful Report

Posted 6 years ago

“I went to the slough store today and bought a product, took it home and it was cracked and missing fixture and fittings. Had to take it back and was offered £10! I was then asked if I regularly go round stores trying to get money back! Shocking customer service.”

Helpful Report

Posted 6 years ago

“Went to the Slough store - I took the product home and it was cracked and missing fixture and fittings, took it back to store and was offered £10!! And was asked if I regularly go round stores asking for money off - shocking!”

Helpful Report

Posted 6 years ago

“I cant believe I spent over 2 hours picking an order for guttering all the joints, ends , clips angles, downpipe and lengths of drain. I was recently phoned (its MEANT to be online!!??) telling me part of the order wasnt in stock (this is over and above the parts that online last night told me were not in stock ) and have such been canceled. This is 2 hours before scheduled delivery! as I was text with couriers ETA! much earlier! I find this DIABOLICAL the items that are cancelled are the lengths of the drain pipe! BUT YOU SEE FIT TO STILL DELIVER THE CLIPS ETC? I have tried cancelling the rest of order on a 30 minute phone call and as widely expected got nowhere No wonder your company is gong down the pan! We need to ask customers to confirm their address, before we access the order. This is due to data protection. I can see you have already spoken with our Customer Service team today, and they've escalated your complaint under the reference: 8001756394. The relevant team will be in touch with you, to have this resolved. Thanks. Kelli ol HOW WASNT IT RESOLVED EARLIER ? WHY AM i NOW FORCED TO WAIT IN FOR AN ORDER ONLY TO REFUSE IT? As the order is out for delivery today, it's too far gone in the delivery process to cancel. Once refused, a refund can be processed. This has been passed over to our support team, to action this and contact you. Kelli SO HOW COME IT IS NOT TO LATE FOR b&Q TO CANCEL PART OF ORDER WHILE ITS OUT FOR DELIVERY? Brian. As advised, this delivery is currently out with Parcelforce. Kelli YES PARCEL FORCE TOLD ME THIS FIRST THING THEY NOR B&Q TOLD ME THAT THE VITAL PARTS OF ORDER WERE CANCELLED AND YOU STILL PLAN TO DELIVER FITTINGS BUT BOT THE ITEMS NEEDING FITTINGS!!! CRAZY IN THE EXTREME!”

Helpful Report

Posted 6 years ago

“I am concerned about the increasing use of artificial grass on the environment. The rapidly disappearing green spaces in the UK are damaging wildlife and the huge amount of plastic used will be with us for thousands of years !!!!”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,630 reviews