B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,619 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was buying lots of paint for a house yesterday at Guildford store. Andrea mixed all the colours for us, was helpful, knowledgable and friendly. Thank you, Andrea!”

Helpful Report

Posted 6 years ago

“Bought Jaz outdoor furniture. Unpacked and found top cushion filthy - instructed wife to clean it rather that try and get everything back in the box ! Nice design, looks great but I cannot understand how mass produced elements cannot fit ! Assembled a chair and table fine. Second chair had to be 'pursuaded' to fit together but worked fine. However I did not notice before assembly that the back of the settee was 5mm short of the space for it to fit into. You don't expect that, right, so you soldier on and tighten the bolts. Too late, it distorted one of the uprights. Will B&Q replace it, yes, of course they will, but doubtless only all of it, dissassembled and back in the scientifically packed box. If they would just replace the settee I would be happy but, can I be bothered with the hassle of all of it - no. It will just be a settee with character and hopefully others will heed this review.”

Helpful Report

Posted 6 years ago

“Please do not buy plants from B&Q Please do not buy plants from B&Q Having purchased 2 decorative outdoor fern trees at a cost of £170 I was astonished when they both died after 6 months I contacted B&Q who basically did not want to know saying that their plants are only guaranteed for 3 months They refused to discuss the situation or have any empathy at all (very poor customer service) The trees were planted correctly as instructed by the attached instructions again using B&Q soil products These items were purchased at the culver house cross store in Cardiff So be warned DO NOT buy plants at B&Q use a reputable company who are not just after your money A very unhappy ex B&Q customer”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Bought a focal point gas fire from halesowen store after ordering it on line. When i arrived at store to collect was not available knew nothing about it cme down from stores very dirty been in stock long time. Accepted it arranged a gas fitter to fit fire found a coal was missing . As per instructions got in touch with manufacturer who supplied parts quickly fitter came back was unable to assemble fire wrong coal basket got on to supplier again sent out new basket. Got in touch with head office via e mail they responded immediately saying halesowen would be in touch within 48 hours. 10 days have passed with no response perhaps halesowen is store bieng shut down? After dealing happily with b and q for many years the curtailing of oap discount wednesdays and poor response am now deciding to shop elsewhere”

Helpful Report

Posted 6 years ago

“B & Q store in Stratford upon Avon sold me a large garden storage unit knowing it may have been missing a part. I was told that if it was there was no problem as they would order me the part immediately. I was told other people had had the same problem. On opening the part was missing so I phoned the store & was told there was nothing they could do.Apparently I had to phone the manufacturer. So B & Q are selling faulty goods to people & then telling them they have to sort the problem themselves. I will be returning the item plus wrapping to the store this morning. A completely wasted Sunday !!”

Helpful Report

Posted 6 years ago

“Fitting two B&Q kitchens for customers, both jobs needed extra parts as not enough sent in the first place. One item is one lenght of plinth, 2 weeks delivery this is a joke, same with one lenght of worktop required. No wonder I try not to fit your kitchens in the first place only done these two as a favour.”

Helpful Report

Posted 6 years ago

“Morons ,absolute morons , ☹🙁😤😱😡🤬😠”

Helpful Report

Posted 6 years ago

“Big thankyou to Matt who works at the Goole store so helpful and very customer friendly. Bought a lawn moor and had trouble putting it together what a lovely guy to put right what we did wrong. Many thanks x Sandra Goole”

Helpful Report

Posted 6 years ago

“Good place”

Helpful Report

Posted 6 years ago

“I recently had a delivery from the new bnq Inverness delivery team Colin and John fantastic service from start to finish Colin kept us well informed from the morning call onwards he was very polite and has great customer skills.. upon arrival colin and John were very helpful and chatty putting my wife at ease she struggles with new people Colin took the time to ask about her gardening which my wife thought was very kind.. John and Colin stayed and talked about the product and answerd all my question in great detail and I had a few. Fantastic service from both if I could give more than 5*s I would well done lads!”

Helpful Report

Posted 6 years ago

“Wont be back to B&Q purchased paint £46 on click and collect drove 25miles to kirkcaldy store to get it, only to be told they are out off stock drove back home and phoned customer service to complain, they said they would sent a pot of paint out to me as compensation then changed there mind as it wasnt available for home delivery so said they would get kirkcaldy store to phone me back within 48 hours they didnt call.After 3 days back to customer service who put me on hold to telephone kirkcaldy who agreed to refund fuel cost at 35p per mile and would call me for details later they didnt call.Next day back to customer service who put an e-mail through to kirkcaldy store to contact me urgently they did the next day with an e-mail saying sorry but we have an hour to text you to say the items you purchased are out of stock and to update there system shame on you B&Q”

Helpful Report

Posted 6 years ago

“This store is a complete nightmare. Do not under any circumstances buy anything from B & Q!! It is no wonder there is an article in today's press that the firm is going down the toilet and as far as I am concerned it is well deserved. Bought some Grey Charcoal Effect Luxury click flooring at £53.20 per box which is not fit for purpose. Several other reviews have had the same problem as us. After a few weeks the product starting splitting and became a dangerous trip hazard. Been in contact with B & Q who sent an "independent" insurance company to look at the floor whom they were paying to wriggle out of their obligation on a product that was clearly faulty. We have written to the Chief Executive of B & Q over two weeks ago and have not had the courtesy of a reply. Phoned them today and they refused to speak to us because THEY have made an error and put our son's name on the computer and he has not lived with us for TEN YEARS!! He had nothing to do with the flooring. It is our house, we paid the bill for the click flooring etc etc. He lives in Oxfordshire!! I just hope that the press are proved right. Folks vote with you feet and never go near B & Q again. We have already managed to persuade some friends to cancel their large order for a B & Q kitchen and we will keep on spreading the word.”

Helpful Report

Posted 6 years ago

“Have just been to the bq in Gainsborough and the service and help I received was fantastic”

Helpful Report

Posted 6 years ago

“Placed a Click & Collect order for a couple of items to save me time in the store. Arrived and unable to see where to collect. Asked a B&Q guy who made no attempt to engage with me but he finally wandered to a cupboard, I gave him my paperwork which he the read over and over again. He was unable to find my order until I suggested that it might be in R ( first letter of my surname) alphabetically marked box. He looked and then kept looking elsewhere. In desperation, I took the R box off the shelf and the only package in it was my order ! Whole C&C process was a waste of time.... would have been quicker to go in store and get what I needed myself”

Helpful Report

Posted 6 years ago

“We ordered a log burner was advised delivery would be on the Friday waited all day nothing no call text or email. Called them Friday evening guy on the phone was totally useless eventually said he would escalate it and we would get a call Saturday. Guess what no call so we called them Monday still didn’t get anywhere after an hour on the phone they said oh we can deliver Thursday advised this wasn’t convenient as we can’t keep taking time off for it not to arrive their answer well we can’t get it to you sooner so we will escalate again. Will never buy from them again their service is so bad. And we still do not have the item.”

Helpful Report

Posted 6 years ago

“No one at B&Q wants to help with my faulty shower panel bought as part of a shower room. Customer care is non existent. I don’t know what to do! They won’t even come and look at it to assess it. I have a lovely new shower room but with a shower panel that leaks meaning I have to leave a towel on it all the time which is already causing discolouration to the surrounding decor. It’s not leaking from the base but where the panel goes into the frame. If I buy a new one and pay the builders to refit it and it still does it what then?!! B&Q are not interested 😡 Buy your bathroom somewhere else where they will give good customer service and be honest about items which are faulty instead of just trying to get rid of you”

Helpful Report

Posted 6 years ago

“Billy in the wood cutting dept at B&Q Durham went absolutely out of his way to help. He even gave my 4 year old ear defenders when the machine was on so he wasn’t scared. What a true gent and such a valuable member of staff. Thank you.”

Helpful Report

Posted 6 years ago

“How can 2 B&Q stores be so different, Went to Grimsby store on Tuesday morning to buy wall tiles, they only had 2 boxes & we needed 21 boxes, asked if we could order the rest, was told they couldn’t get them in, so I asked if they could get them from another store, the assistant (Lauren) asked the female team leader who said it could be done but she started waffling about how difficult it was to do this, told her to forget it, disgusted with the staff at Grimsby. I rang the Lincoln store to see if they had the tiles in stock, the gentleman (sorry didn’t get his name) was so helpful, they had the 19 boxes we required, he said if the Grimsby store has rang the Lincoln store they could have sent them over, we went over the Lincoln store tonight to collect because I couldn’t be bothered with the Grimsby stores attitude, they lost a £237.46 sale, the tiles were waiting for us when we got the Lincoln Store, the Lincoln staff are first class”

Helpful Report

Posted 6 years ago

“Spent £505 on supplies to have a kitchenette made. Some items weren't needed and I wanted to return them to the Blackpool branch where I purchased them. Horrible experience, unhelpful clerk. Only got satisfaction when I asked for a manager, they made mistakes and made me feel it was my fault. Will not buy a major purchase from them again.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,619 reviews