B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,619 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 times in a row within 2 week I found B&Q in Paisley staff extremely unhelpful, impolite and giving me attitude. I don't hate b&q as itself but they should have better recruitment system.”

Helpful Report

Posted 6 years ago

“I hate this company with a passion. We bought kitchen stuff and bathroom stuff for an extension 4 or 5 years ago. The second problem is that the rubber seals on the sink 'plugs' wear out, but you can't get replacements. Oh - the first problem? They supplied the wrong shower enclosure as the guy who took our order entered the wrong code. We went on holiday and came back to find the wrong thing fitted. How helpful when we complained? Not at all. Anyway, the next problem is that the glass door shattered on the shower unit today. I was in the kitchen downstairs when it happened. I thought that a tree had come down in the garden, or that there had been a car accident outside. Neither. The swing door on the C & L Delvio unit had just shattered. Not good enough, and a definite safety issue. I've just seen the manager at the Farnborough branch, and he was nice enough, but his offer of £300 off a replacement costing more than £400 was probably all he could do, but certainly not good enough. I've lost faith in the stuff they sell, and will buy the replacement from somewhere else, that's for sure. Dangerously unsafe goods.”

Helpful Report

Posted 6 years ago

“Ordered laminate flooring, beading and underlay for home delivery, payed delivery fee. Delivered on the date given, I called them as the beading wasn’t delivered with the other good, they said that that the beading was now not a delivery goods but I have to get it from the nearest store?. Good payed for, all goods said for delivery, they took a delivery charge, now I have to pick up some goods?. Why say deliver if they can’t. I could have saved money by picking all the goods up myself. Complete waste of time, won’t buy again, now I have to take time of work to pick up the beading. Ridiculous customer service.”

Helpful Report

Posted 6 years ago

“A complete kitchen was delivered on time, but the problems developed from then. The integrated fridge freezer was packaged incorrectly; the item inside was not as described on the outside, which meant the doors were wrong. Then I was sold another pair of incorrect doors. In the meantime the installer was laid off, incurring daily costs for me. Perhaps worst of all is the lack of acknowledgement from the General Manager at Cheltenham. This indicates a contemptuous attitude to customers. In conclusion, I would recommend that if you are considering a new kitchen or bathroom, put the whole project in the hands of independent professionals from start to finish and avoid the false economy of dealing with B&Q.”

Helpful Report

Posted 6 years ago

“I was in my local BxQ yesterday 9th March .. Sandra and Colm looked after me .. i must say how very helpful x cheerful a service they gave me 😊thankyou to you both... i left a very happy customer at your Athlone store..”

Helpful Report

Posted 6 years ago

“I am at B&Q norwich in the paint department. The staff have been fantastic and so helpfull trying to mix my paint to the right colour. Carl has been amazing. Ann”

Helpful Report

Posted 6 years ago

“We went to the Langley Mill store looking for BBQ Accessories, the guy I dealt with was named Joe he was extremely helpful and went above and beyond to help me with what we wanted. Very pleased with the service we received.”

Helpful Report

Posted 6 years ago

“Fitted our kitchen, list of problems endless. Utter farce. I wish I could rate it 0 stars.”

Helpful Report

Posted 6 years ago

“I ordered a fireplace on 13th Feb with 7 day delivery. Never arrived & was never contacted to say it wouldnt be arriving. Had to CHASE B&Q to find out where it was, was told it would arrive by 8th March. Have chased AGAIN due to it not arriving for the second time and now told it will arrive by 19th March. £460 spent, middle of winter, no heating in living room. I ordered from B&Q because its a well known company - the worst customer service I have ever had!”

Helpful Report

Posted 6 years ago

“Had many dealings ( most bad ) with this appalling company , placed order , no contact , tried again , told to do it via different route , no opologie , ( as usual ) will deff not use again , no wonder they are going down the pan , sooner the better .”

Helpful Report

Posted 6 years ago

“Tried Valspar gloss finish paint, terrible, more like a matt finish, can't get rid of brush marks won't wet edge after nearly 50years painting and decorating for high end clients I'm told by B &Q expert? how to paint. Unbelievable. Back to Wicks and local builders merchants. Never B & Q again.”

Helpful Report

Posted 6 years ago

“Bought 750ml can of Clours primer and Undercoat...what a useless can of chemical soup. It didn't even smell anything like paint and had very poor covering: it took 3 coats to achieve the same cover as their previous own brand - Diall? - and it cost £12. Rubbish & a waste of time; go to a proper paint shop for proper paint.”

Helpful Report

Posted 6 years ago

“Do not visit. After sales service is terrible, tried to return my faulty product and took 2 months to eventually get my money back after fighting for the whole time. joke.”

Helpful Report

Posted 6 years ago

“Do not visit B&Q, after sales service is terrible, tried to take my faulty product back and once i eventually got someone to deal with my complaint effectively. After fighting my case eventually got my money back.”

Helpful Report

Posted 6 years ago

“only problem B&Q have is there are far to many competitors around for them to do well.”

Helpful Report

Posted 6 years ago

“We went to the Talke store, Stoke on Trent and was served by Becka. She was so patient and helpful while our daughter chose her bedroom paint. It really made a potentially stressful situation much easier and our daughter is so happy with her choice of 'enchanted mermaid'. Thank you Becka 😁”

Helpful Report

Posted 6 years ago

“Only ordered a tin of paint & some brushes for home delivery & they couldn’t deliver! Advised to collect. Er if I could I wouldn’t be having delivery. Twitter & Complaints team difficult and unhelpful. Upon request of a refund they offered a CHEQUE”

Helpful Report

Posted 6 years ago

“Run away, quicker! Bathroom fitted, problems with the products and fittings started almost immediately and they will not answer any of my emails. This is the second time I’ve tried to leave this negative review as it won’t let me. Wonder why?”

Helpful Report

Posted 6 years ago

“I ordered kitchen cupboards and most importantly the pull out pantry for over £300. It was not delivered. After soeaking to customer services i was advised a date. Delivery is to an empty house. Never arrived. Have sent numerous emails to customer service. Eventually got a call from someone who "had onky 3 minutes left on his shift" would call next day. Got promised call next day to be told it had been delivered. Where when to whom at any empty locked house? Was told the complaint woyld be dealt in stages. Ie call me. Call whoever. Call me. Call whoever. Each day. So not sure when i will reach a conclusion. Not good.”

Helpful Report

Posted 6 years ago

“I have noticed that the B&Q here in the Isle of Man has started replacing a lot of fixtures and fittings with their “Dial” range. Please note that this week 5 ‘Dial’ rawlbolt style anchor bolts have snapped on me. B&Q? Why? Why have you done this? It seems the metal is so soft and keeps snapping or warping. As for the wood, in my opinion, around 70% of the wood I pick up is so badly warped! I used to love B&Q products but they keep breaking in me :(”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,619 reviews