B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good place”

Helpful Report

Posted 7 years ago

“I recently had a delivery from the new bnq Inverness delivery team Colin and John fantastic service from start to finish Colin kept us well informed from the morning call onwards he was very polite and has great customer skills.. upon arrival colin and John were very helpful and chatty putting my wife at ease she struggles with new people Colin took the time to ask about her gardening which my wife thought was very kind.. John and Colin stayed and talked about the product and answerd all my question in great detail and I had a few. Fantastic service from both if I could give more than 5*s I would well done lads!”

Helpful Report

Posted 7 years ago

“Wont be back to B&Q purchased paint £46 on click and collect drove 25miles to kirkcaldy store to get it, only to be told they are out off stock drove back home and phoned customer service to complain, they said they would sent a pot of paint out to me as compensation then changed there mind as it wasnt available for home delivery so said they would get kirkcaldy store to phone me back within 48 hours they didnt call.After 3 days back to customer service who put me on hold to telephone kirkcaldy who agreed to refund fuel cost at 35p per mile and would call me for details later they didnt call.Next day back to customer service who put an e-mail through to kirkcaldy store to contact me urgently they did the next day with an e-mail saying sorry but we have an hour to text you to say the items you purchased are out of stock and to update there system shame on you B&Q”

Helpful Report

Posted 7 years ago

“This store is a complete nightmare. Do not under any circumstances buy anything from B & Q!! It is no wonder there is an article in today's press that the firm is going down the toilet and as far as I am concerned it is well deserved. Bought some Grey Charcoal Effect Luxury click flooring at £53.20 per box which is not fit for purpose. Several other reviews have had the same problem as us. After a few weeks the product starting splitting and became a dangerous trip hazard. Been in contact with B & Q who sent an "independent" insurance company to look at the floor whom they were paying to wriggle out of their obligation on a product that was clearly faulty. We have written to the Chief Executive of B & Q over two weeks ago and have not had the courtesy of a reply. Phoned them today and they refused to speak to us because THEY have made an error and put our son's name on the computer and he has not lived with us for TEN YEARS!! He had nothing to do with the flooring. It is our house, we paid the bill for the click flooring etc etc. He lives in Oxfordshire!! I just hope that the press are proved right. Folks vote with you feet and never go near B & Q again. We have already managed to persuade some friends to cancel their large order for a B & Q kitchen and we will keep on spreading the word.”

Helpful Report

Posted 7 years ago

“Have just been to the bq in Gainsborough and the service and help I received was fantastic”

Helpful Report

Posted 7 years ago

“Placed a Click & Collect order for a couple of items to save me time in the store. Arrived and unable to see where to collect. Asked a B&Q guy who made no attempt to engage with me but he finally wandered to a cupboard, I gave him my paperwork which he the read over and over again. He was unable to find my order until I suggested that it might be in R ( first letter of my surname) alphabetically marked box. He looked and then kept looking elsewhere. In desperation, I took the R box off the shelf and the only package in it was my order ! Whole C&C process was a waste of time.... would have been quicker to go in store and get what I needed myself”

Helpful Report

Posted 7 years ago

“We ordered a log burner was advised delivery would be on the Friday waited all day nothing no call text or email. Called them Friday evening guy on the phone was totally useless eventually said he would escalate it and we would get a call Saturday. Guess what no call so we called them Monday still didn’t get anywhere after an hour on the phone they said oh we can deliver Thursday advised this wasn’t convenient as we can’t keep taking time off for it not to arrive their answer well we can’t get it to you sooner so we will escalate again. Will never buy from them again their service is so bad. And we still do not have the item.”

Helpful Report

Posted 7 years ago

“No one at B&Q wants to help with my faulty shower panel bought as part of a shower room. Customer care is non existent. I don’t know what to do! They won’t even come and look at it to assess it. I have a lovely new shower room but with a shower panel that leaks meaning I have to leave a towel on it all the time which is already causing discolouration to the surrounding decor. It’s not leaking from the base but where the panel goes into the frame. If I buy a new one and pay the builders to refit it and it still does it what then?!! B&Q are not interested 😡 Buy your bathroom somewhere else where they will give good customer service and be honest about items which are faulty instead of just trying to get rid of you”

Helpful Report

Posted 7 years ago

“Billy in the wood cutting dept at B&Q Durham went absolutely out of his way to help. He even gave my 4 year old ear defenders when the machine was on so he wasn’t scared. What a true gent and such a valuable member of staff. Thank you.”

Helpful Report

Posted 7 years ago

“How can 2 B&Q stores be so different, Went to Grimsby store on Tuesday morning to buy wall tiles, they only had 2 boxes & we needed 21 boxes, asked if we could order the rest, was told they couldn’t get them in, so I asked if they could get them from another store, the assistant (Lauren) asked the female team leader who said it could be done but she started waffling about how difficult it was to do this, told her to forget it, disgusted with the staff at Grimsby. I rang the Lincoln store to see if they had the tiles in stock, the gentleman (sorry didn’t get his name) was so helpful, they had the 19 boxes we required, he said if the Grimsby store has rang the Lincoln store they could have sent them over, we went over the Lincoln store tonight to collect because I couldn’t be bothered with the Grimsby stores attitude, they lost a £237.46 sale, the tiles were waiting for us when we got the Lincoln Store, the Lincoln staff are first class”

Helpful Report

Posted 7 years ago

“Spent £505 on supplies to have a kitchenette made. Some items weren't needed and I wanted to return them to the Blackpool branch where I purchased them. Horrible experience, unhelpful clerk. Only got satisfaction when I asked for a manager, they made mistakes and made me feel it was my fault. Will not buy a major purchase from them again.”

Helpful Report

Posted 7 years ago

“2 times in a row within 2 week I found B&Q in Paisley staff extremely unhelpful, impolite and giving me attitude. I don't hate b&q as itself but they should have better recruitment system.”

Helpful Report

Posted 7 years ago

“I hate this company with a passion. We bought kitchen stuff and bathroom stuff for an extension 4 or 5 years ago. The second problem is that the rubber seals on the sink 'plugs' wear out, but you can't get replacements. Oh - the first problem? They supplied the wrong shower enclosure as the guy who took our order entered the wrong code. We went on holiday and came back to find the wrong thing fitted. How helpful when we complained? Not at all. Anyway, the next problem is that the glass door shattered on the shower unit today. I was in the kitchen downstairs when it happened. I thought that a tree had come down in the garden, or that there had been a car accident outside. Neither. The swing door on the C & L Delvio unit had just shattered. Not good enough, and a definite safety issue. I've just seen the manager at the Farnborough branch, and he was nice enough, but his offer of £300 off a replacement costing more than £400 was probably all he could do, but certainly not good enough. I've lost faith in the stuff they sell, and will buy the replacement from somewhere else, that's for sure. Dangerously unsafe goods.”

Helpful Report

Posted 7 years ago

“Ordered laminate flooring, beading and underlay for home delivery, payed delivery fee. Delivered on the date given, I called them as the beading wasn’t delivered with the other good, they said that that the beading was now not a delivery goods but I have to get it from the nearest store?. Good payed for, all goods said for delivery, they took a delivery charge, now I have to pick up some goods?. Why say deliver if they can’t. I could have saved money by picking all the goods up myself. Complete waste of time, won’t buy again, now I have to take time of work to pick up the beading. Ridiculous customer service.”

Helpful Report

Posted 7 years ago

“A complete kitchen was delivered on time, but the problems developed from then. The integrated fridge freezer was packaged incorrectly; the item inside was not as described on the outside, which meant the doors were wrong. Then I was sold another pair of incorrect doors. In the meantime the installer was laid off, incurring daily costs for me. Perhaps worst of all is the lack of acknowledgement from the General Manager at Cheltenham. This indicates a contemptuous attitude to customers. In conclusion, I would recommend that if you are considering a new kitchen or bathroom, put the whole project in the hands of independent professionals from start to finish and avoid the false economy of dealing with B&Q.”

Helpful Report

Posted 7 years ago

“I was in my local BxQ yesterday 9th March .. Sandra and Colm looked after me .. i must say how very helpful x cheerful a service they gave me 😊thankyou to you both... i left a very happy customer at your Athlone store..”

Helpful Report

Posted 7 years ago

“I am at B&Q norwich in the paint department. The staff have been fantastic and so helpfull trying to mix my paint to the right colour. Carl has been amazing. Ann”

Helpful Report

Posted 7 years ago

“We went to the Langley Mill store looking for BBQ Accessories, the guy I dealt with was named Joe he was extremely helpful and went above and beyond to help me with what we wanted. Very pleased with the service we received.”

Helpful Report

Posted 7 years ago

“Fitted our kitchen, list of problems endless. Utter farce. I wish I could rate it 0 stars.”

Helpful Report

Posted 7 years ago

“I ordered a fireplace on 13th Feb with 7 day delivery. Never arrived & was never contacted to say it wouldnt be arriving. Had to CHASE B&Q to find out where it was, was told it would arrive by 8th March. Have chased AGAIN due to it not arriving for the second time and now told it will arrive by 19th March. £460 spent, middle of winter, no heating in living room. I ordered from B&Q because its a well known company - the worst customer service I have ever had!”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,630 reviews