B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably once of the worst shopping experiences I've had ! Definitely will never return to a B&Q STORE AGAIN !!! Cannot understand how this company is one of the biggest chain stores , from staff that are so uninterested in serving customer needs, more interested in talking between themselves To very poor quality products & availability Having visited store could not find the products we went for , we therefore tried to find a staff member for guidance after about 20minutes of looking for someone we where abruptly told im BUSY !!! Appalling customer service , add to that the store is exceptionally dirty paint pots covered in dust obviously no cleaning or rotation of products Will definitely not be returning to a B&Q STORE AGAIN !!!!”

Helpful Report

Posted 5 years ago

“I ordered a hob from B & Q on their website, which said they had 3 in stock a Burton. I placed my order, and paid £10.00 for delivery (classed as large item). When I got confirmation of order it said that it would be delivered in 2 weeks time (14th August) so I rang to complain. I got a very rude assistant who constantly spoke over me. The service was very poor, so I have now cancelled my order. (order number 10005552780)”

Helpful Report

Posted 5 years ago

“I would like to praise Cath on paints. She was so helpful when I was trying, over & over again, to choose the colour paint I had in mind. She was so patient (needed to be) & kind. very friendly, good sense of humour & very efficient. Lovely young woman. Thanks Cath, we got there in the end. (served by Cath over a week or more around 1st/2nd week July).”

Helpful Report

Posted 5 years ago

“I want to commend Darren at the Grantham store for his help to purchase some tiles. He was extremely helpful. I will return!!”

Helpful Report

Posted 5 years ago

“Do not under any circumstances use B&Q`s click & collect service. I ordered three fence panels via click & collect. Paid via Paypal in full immediately. Received an email from B&Q saying my order was ready for collection. Drove to the store to pick up my items only to be told on arrival that only one of my three items was in stock in spite of the website saying they had all of the items. This is annoying by itself, but the real problem here is that they now have my money and I have to wait for it to be refunded. It also became apparent that they have blatantly lied and recorded the items as collected by myself and that I have asked for a returns request. I DO NOT HAVE THE ITEMS TO RETURN! To cap it all they even sent a courier to my address to collect the panels. What a way to do business for a store as big as this. Shameful. Meanwhile, I still have no refund.”

Helpful Report

Posted 5 years ago

“Warning to customers do not buy valspar… Warning to customers do not buy valspar paint! We went in to b&Q cwmbran (south Wales) had paint mixed started painting first half of wall was fine so put the other half in tray started rolling all hard bits in paint and going on wall! Took paint back with receipt to b&Q first of all very apologetic, then this older man came didn't want to see my photos of before and after offered me a refund so I said what am I going to do with my wall? That's your problem not mine he said! I said I beg your pardon! Still didn't want to look at my photos on my phone, there was customers at tills and looking across I've never felt so embarrassed in all my life at this point then he give me my receipt back after a few words and said your not getting a refund now! I said I be taking this further so I did head office they said the would sort it out and look into what happened but they never! Got my money back after 3 trips to cwmbran to see dean masters which wanted the paint back then didn't even look at the tin of paint. We out of pocket of £ 45.00 for sand paper, filler, and bought paint to redoing the wall Mrs r Watkins.”

Helpful Report

Posted 5 years ago

“Just a simple trip to B&Q turned into a nightmare. We went to Ashton branch to have piece of wood cut The saw was not working . So they said it's ok go to Stockport which we did on arrival we were told the saw not working but they rang Oldham there saw is working 100%. We arrived at Oldham to be told we be in for a wait as only one could use the saw and he on some other duties . So we waited 20 minutes for the wood to be cut I felt sorry for the man who cut our wood because it looked like such hard work for him as if we should be grateful for him giving us any time . sorry B,&Q BUT in future I will be going else where zero you scored in all fields”

Helpful Report

Posted 5 years ago

“A truly terrible, dishonest company that have absolutely 0 respect for customers. I bought a BBQ in their recent sale- took a day off work and awaited delivery. They decided to deliver part of the order - a cover - and not the £600 BBQ. Upon phoning them, they told me it was out of stock (and never had been in stock). Why did they just tell me? Because they don't care. They don't care about their customers. A bit harsh you might think? Nope. 4 times did I call up and get promised a call back within 4 hours. 4 times did no one bother to call me back. The cell center staff are rude, but worse than that are the dishonest staff in head office, who refuse to speak to their own customers. Have spent thousands with this company in recent years, I will never, ever, ever shop with them again. I hope they quickly go out of business.”

Helpful Report

Posted 6 years ago

“My husband and I popped along to B & Q in Newport, Isle of Wight to look for a replacement bathroom door lock. We asked a male assistant sporting the name badge, Kia, for help in finding a suitable door handle and lock. It wasn't an easy task since our existing handle is quite old but Kia offered us several possible options to fix our problem. In the end we had decided upon a small brass bolt rather than having to chisel out the door for a new lock to go with a larger handle. Kia had then directed us to another aisle where we were looking for a shower part. After we parted he had given our problem more thought and found us there with an alternative, more discrete catch, which we ended up purchasing. He was one of the most helpful assistants we have encountered, not just in B and Q but in any store. If there were a scheme to recognise excellent customer service at B and Q I would definitely recommend Kia.”

Helpful Report

Posted 6 years ago

“The wrong colour of blocks have been delivered! After talking with hub eventually was told yes the blocks do come in brown so why was I delivered grey? At the hub after some prising admitted they come in a brown colour after trying to tell me they were all shades of grey (not as shown on or as described on website). Still on my drive and still trying to get what I ordered after numerous phone calls. Still waiting, not good enough B&Q just get me what I ordered and stop passing the buck.”

Helpful Report

Posted 6 years ago

“Chippenham branch- I have visited this branch 4 times Ivette last 3 days. We are from Cornwall and are away from hoe renovating a property for our son in Calne. I have been assisted by different shop floor staff each time and every one has been so helpful and friendly. I have had to buy multiple things each time and they assisted me around the store until I had everything I needed. Amazing customer service. Thank you !”

Helpful Report

Posted 6 years ago

“This is what I ordered, that i received”

Helpful Report

Posted 6 years ago

“Visited Bidston B&Q garden department this Monday, needed a few plants and shrubs but no idea which to buy. Lucky for me I spoke with Faye, she was more than happy to advise and very knowledgable, I came home with some lovely plants that look lovely in the garden. Thanks Faye, your customer service skills are excellent, pleasure to have met you. Sue B”

Helpful Report

Posted 6 years ago

“I was in the Bolton store for an hour speaking to 5 different people about wanting to order composite decking, each one of them have me different answers on how to order. The woman from gardening called Amanda was useless!!! She didn't even want to be there! Disgusting service. My mother who is from Blackburn was with me was appalled she could not believe how rude they were and compared them to the Blackburn store. Never again am I shopping here.”

Helpful Report

Posted 6 years ago

“Excellent service.employee in yeading b n q went out of his way to help me throughout my checkout and put my products in my car.thank you”

Helpful Report

Posted 6 years ago

“do Not use B&Q! We had a new kitchen and bathroom fitted which wasn’t cheap and had the worst experience ever! The fitters are not B&Q fitters, they are sub contractors who if your lucky may speak English! The bathroom was so poorly done that it had to be ripped out and started again!! The kitchen was sub standard, shocking plastering! Basically B&Q took a whole year to sort! Customer services shocking! Homefit is a joke! One person doesn’t know what the other is doing! Waited a long time for things to be delivered and then Received broken goods! (3 times!). Had a whole kitchen in my living room for a whole month whilst they had to do the bathroom again! Bottom line they do not care! Caused me extreme stress and would say avoid them at all costs! B&Q the worst experience ever! I wish I had read reviews before I booked them in as I would have seen just how unhappy they make customers!! Also the fact they have been on watchdog 3 times says it all really! Awful company!!”

Helpful Report

Posted 6 years ago

“Worst customer service ever received by the most miserable, unhelpful person and bored employee!”

Helpful Report

Posted 6 years ago

“Beware! B&Q kitchen furniture is NOT waterproof. After 2 years a couple of doors on our £16000 kitchen had swollen. We claimed on the product warranty in December 2018. After much chasing, the so-called "aftercare" team announced after five months that the damage was not covered by the warranty.”

Helpful Report

Posted 6 years ago

“The flower pot coloured changed after using for about a month. B&Q always selling poor quality product, this isn’t the first time now, will have to remind myself not to go back again.”

Helpful Report

Posted 6 years ago

“Texas from Speke Liverpool went out of his way today to find goods for us Totally professional in his dealings with us 5 stars all around Thank You”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,595 reviews