B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got realy well looked after this evening at the Lewis Road store. Needed to catch the 3 4 2 deal on Farrow and Ball paints. At one point about 2 - 3 staff led by Debi and Carol (and others who names I've forgotten sorry) were all determined to establish the location of paints in other stores. Great service. I ended up saving over £90 in one go.... result! Paul”

Helpful Report

Posted 6 years ago

“if your buying a kitchen from the grimsby branch see Marie Coley. You will struggle to find a more helpful advisor. she has helped us every step of the way, kept us informed of offers, helped us save money and guided us through all the product features. Probably would have gone elsewhere if she wasnt so helpful, well done marie and thanks for all your help.”

Helpful Report

Posted 6 years ago

“Chester branch.....John in the paint dept was so helpful during the 3 for 2 sale. A lot of the paint was out of stock but he tried alternative ways to help even though there was a queue and he was on his own. Thankyou John. Alice who answered the phone the following night, actually went to the paint dept and checked to see if the paint had come in. Nothing was too much trouble. Thankyou Alice.”

Helpful Report

Posted 6 years ago

“doncaster store purchased a heavy duty set of jump leads (40sq mm csa) on box got home 25 sq mm csa took them back to returns asked why every other box on shelf same info was shown light duty set ( 25sq mm csa) only to find they are 16sqmm csa nobdy on site to make a decision to resolve problem full refund taken check the product is suitable for your situation before you buy”

Helpful Report

Posted 6 years ago

“Ordered my kitchen with so many problems from the start, contacted them everyday with one problem to another wrong cooker, sink didn’t fit, different style doors, different colour doors, extractor fan didn’t line up with hob, wrong fridge and not enough end panels so was told to cut in half and use mdf at the back as you would see it. Asked them to collect the kitchen 6 days after it was delivered but was told no, would never buy a kitchen from them again and would advise anyone else to stay away they don’t supply a fitting service so you get your own and all they do is blame them but they advertise a design service but still down to you or your fitter to check before he starts so very angry a very expensive lesson 😡😡”

Helpful Report

Posted 6 years ago

“What a mistake ordering a B&Q kitchen. Firstly the items delivered: cover panels , incorrect colour. Units of poor quality with a number of damaged panels, 300mm deep wall unit delivered as 400mm, the handles cannot be installed with bolts supplied, you’ll need to buy your own in a size B&Q do not sell?!?! On top of this one 500mm draws was missing, one door missing and all difficult to align, especially the drawer units. Poor in almost all respects, no wonder Which review placed them bottom of the pile - do not waste your money in B&Q, go elsewhere, in fact anywhere else for a better product and service.”

Helpful Report

Posted 6 years ago

“ordered kitchen units and given delivery date,waited in all day no delivery.complained to B&Q and was told delivery dates are only approximate and not guaranteed .fobbed off with excuses will not use again very unreliable.”

Helpful Report

Posted 6 years ago

“Went to B&Q in handforth Four months ago to buy a Three-way dimmer switch came back today four months later and still no three way dimmer switches, I could have made one on a lathe quicker AVOID this poor excuse for a diy centre”

Helpful Report

Posted 6 years ago

“Paint colour matching service poor Had item scanned for colour match and told it was matched but not 100% When applied the colour was a mile off Went back and was willing to compromise on price of more paint two staff on duty could not make any decisions Called for duty manager he turned up deputy manager called paul He was not the least interested you excepted the colour you paid for it not there problem The moral is unless you can be assured match is 100% don’t buy as you will be stuck with it no redress Or is this just the policy at BLACKPOOL store”

Helpful Report

Posted 6 years ago

“My kitchen's delivery day was on 16.20.19 .On that day I received only 1/3of my kitchen.Run away 20more days, still no any ideas when will be delivered rest of kitchen.Costumer service just give empty promises. Never buy anything from this stor!!!!!!”

Helpful Report

Posted 6 years ago

“Bought 2 litre tin of paint 4 days ago from B&Q, price £20.00, I used the paint but had more to do, so went to B&Q today to buy one more tin, the price £32.00 for the same item, tried to talk to staff about the high increase in price, but I may as well talk to a brick wall, in my view B&Q are taking the public for a ride, as from today I will not buy or purchase from this company again, may have to do with there 3 for 2 offer scam,”

Helpful Report

Posted 6 years ago

“Yes, they DO SEEM expensive when compared with other outlets, but these are getting very thin on the ground these days. If you want bargains, why not wait until they offer 3 for 2 or similar? Ive found them helpful and dont forget - you get what you pay for these days. Its a pity they have stopped their OAP discount.”

Helpful Report

Posted 6 years ago

“What a shame I have to give one star for the support line. They deserve zero. I ordered a door nearly 3 weeks ago and was promised on line, at point of payment, 4 working days for delivery. It failed to arrive and on the next day, due to lack of door and no information about a possible delay I rang support. After a 30 min wait to get through I was told by customer service they had no idea where the door was. The courier apparently denied all knowledge of collection. My B and Q app told me that everything had been completed but still no door. Rang B Nd Q again and had same response as before. I was promised an upgrade to urgent but after several days still no contact even though they promised a phone call. Eventually made contact again and was told I had another two days wait to talk to someone. Finally contact was made after my requests for a door to be delivered from an upline manager and again promised a 4 day wait. Unbelievably the second door failed to arrived. Rang again and told to wait for another manager. Days passed and a text was received saying ‘ sorry I have been busy and couldn’t ring but will contact you in next 24-48 hours’. This is the person who should have contacted me a week before.’ The door was finally delivered two weeks late. The customer service is appalling and guaranteed delivery dates are just fairy tales. I will never ever use B and Q online delivery again. All three members of my family have experienced poor delivery and support. Be warned. Never use B and Q online. Just buy from the shop.”

Helpful Report

Posted 6 years ago

“Your stores are poorly stocked with plumbing fittings. Used to be able to get most bits and pieces - sadly no longer. Have on one occasion collected a bath which turned out to have been returned- only to discover the issue on site. Also staff in the floor not qualified. TRADEPOINT is a joke.”

Helpful Report

Posted 6 years ago

“I called into Grantham B and Q to buy paint on the special offer. Darren was the man I spoke to and he was really very helpful, he checked his stock and then found the paint for me having to scale to the back of the top shelf to find the final tin. He then advised me on the type of filler I needed. All in all it was a great experience, not usual for a trip to a diy store. Thank you”

Helpful Report

Posted 6 years ago

“If I could give B&Q a zero for Customer Service I would have. I ordered a new bath for home delivery, it arrived on time, with the INCORRECT end panel, which the plumber only discovered when he started installing the bath. I have tried all available telephone numbers for B&Q Customer Service, I have tried calling the branch number - no luck. How does this company stay in business. the most frustrating issue is the fact that a person can't speak to anyone. I am now driving to the branch to see if that will result in anything positive.”

Helpful Report

Posted 6 years ago

“Star lady cletta!! From Stanmore branch, found the only roll of wallpaper left, needed to finish my daughters room!!! Saved me a lot of headache 🤕”

Helpful Report

Posted 6 years ago

“Today at BQ Stafford. Went in looking for advice on deep scratch on a BQ LED electric fire . We approached a very nice lady from the show rooms section name Dav . Requesting advice on potential repair or if their was any damaged stock as parts replacement. The customer service here was outstanding beyond all our expectations we left with a potential solution but cannot express our profound gratitude to this lady in going that extra mile considering this was outside her work place. Outstanding customer service would like to request that a customer awards presentation given this lady within the BQ store”

Helpful Report

Posted 6 years ago

“Went into Kidderminster branch today and was surprised that the tills were busy .but I noticed 2tills with no customers so I decided to take advantage of the situation .I was informed they could not receive cash and only took cards .i was shocked I must be honest and I was informed that this stupid idea came into force this week I put my purchases down and scuttled off. I’m surprised in our present climate how the seller can afford to be choosy. .”

Helpful Report

Posted 6 years ago

“Went to B’n’Q Bexhill to get some wood primer and ‘knot’ treatment (had no idea what to look for!). Very fortunate to find Tim T who was extremely helpful, understood what I was talking about and gave really good advice. Thank you Tim and B&Q!”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,630 reviews