B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a 5ltr tin of emulsion from ipswich branch on way home tin tippen on side 5ltrs of paint in boot, complained but they did not want to know said it was my fault and should have checked the lid, got anothor tin from elsewhere kicked it round the garden threw it upside down no leakage, will never shop there anymore,rank service zero respect.”

Helpful Report

Posted 5 years ago

“Ordered 2x 2.5 ltrs paint for delivery on 1st May. Got an email on 1st May a.m to say I had cancelled the order... No I have not cancelled and a very poor way of taking people's money disgusted.. B&Q Sheffield”

Helpful Report

Posted 5 years ago

“Visited bolton store during lockdown as it had reopened.well managed and organised .they cleaned the trolley for you and queues aisle policed by staff .excellent .also staff very kind and pleasant .wide range of products .thank you”

Helpful Report

Posted 5 years ago

“If I could give 0 stars I would. Ordered over £110 worth of wood from Blackburn B&Q on 13th April took my money straight away as click and collect. Waited over 3 weeks to get a message to say my order was ready to collect...... 15 minutes after my email to say my order was ready to collect another email came saying thank you for collecting your order !!!! REALLY !!! ON arrival at the store I gave my order number and was asked if I had collected my order......er no that's why I am here now to collect it. So off the sales man went for my order in store 20 minutes later came out with 3 pieces of wood where's the rest of the order? Plus the wood he brought out was not in good condition, said the other wood was out of stock, I asked for a refund but was NOT leaving the store until I had confirmation of my refund after all they could turn around and say I had collected it (so please beware of the 2nd email) I'm still waiting for my refund not good enough you should be giving us the interest you are making on customers money !!!!”

Helpful Report

Posted 5 years ago

“What is happening with deliveries as i ordered items on the 16th, ive yet to receive any communication from yourselves. I would like my orders cancelled and money refunded asap please.”

Helpful Report

Posted 5 years ago

“After just reading a nurse's comment on hull live I feel I must totally disagree, she visited the store at ferry lane hull & left without purchasing her paint brush as people where coughing & said to many people together down one isle, I visited the store on the Tuesday & the corona virus precautions in place were absolutely fine, not many people allowed in plenty of staff & security making sure people kept social distancing also she stated was a free for all once inside, don't think so on my visit staff at the end of isle making sure distancing rules where obeyed, very organised I thought & customers very considerate to each other's space!! Stop complaining if your that concerned & nit picking stay at home for the sake of a paint brush!!!! Well done b&q for all your safety measures & control on corona virus on visiting your store happy to see you open again, keep up the excellent work!!! Thankyou”

Helpful Report

Posted 5 years ago

“Canterbury Store Very impressed with the trouble they had taken to limit virus spread. Left my wallet there and within minutes they had found my mobile phone number by good detection and rung it. When I went back to the store to collect it the trouble they had taken was apparent. All staff involved were caring and so pleasant. Utmost praise !”

Helpful Report

Posted 5 years ago

“Well heres another bad reveiw to add to the long list B&Q have, i placed my order for paint on the 24th April and was given the 29th as the day it would be delivered ,needless to say it has not been delivered ,i stayed in for the whole day waiting instead of taking my dog for a walk which with things the way they are at the moment i look forward to,i had done all the prep ready to paint all to no avail not a text or email to say it was not coming but they took the £36 out of my account as soon as the order went through,my daughter ordered plants for collection 2 weeks ago and still not heard anything theres no live chat which most places have when you order from them and the form you are given to complain online is a complete waste of time ,i will not be buying anything from them again they are completely useless .”

Helpful Report

Posted 5 years ago

“B&q Southend on sea - Coronavirus period For the uninitiated, you queue outside as with other shops. Keep 2 m distance in store, with some aisles closed off. Only one way to check outs. Place your goods on floor in front of till that is available, then step back to the yellow line. If you have trolley, place trolley in front of til. Wait for tiller to scan items. Then step forward to pay contactless with card. Don’t know if there is limit to card payment, as I only bought a few inexpensive essentials.”

Helpful Report

Posted 5 years ago

“Whilst waiting for an on-line order during lockdown the Stockport Store announced it would be reopening. I was able to call in at the store and pick up the items. The store colleagues Barbara and Charlie went that extra mile during a very very busy time to help me to sort out the credit note for the money I had previously paid, this action made me feel like a valued customer. Hats off to them both.”

Helpful Report

Posted 5 years ago

“A cynical and insensitive attempt (unethical and possibly illegal - please note trading standards) to create/increase cashflow and profit at the expense of honest and hard working businesses and members of the public. I am still awaiting two tradepoint orders placed over 3 weeks ago - with little or no communication and no mechanism to contact them - even their weak and impersonal webform 'submit' button seems permanently greyed out. Whilst I appreciate the current situation is very disruptive - not least to my own business and livelihood ... I have not received any confirmation nor reassurance that my PAID orders are being dealt with. If this organisation are unable to honour online orders (both click & collect and home delivery), then they should not be offering such a service by taking payments up front with no transparency nor communication - this is entirely within their control and is not a result of the current situation - it is clearly an exploitation of such. They must firmly believe (or hope) that their (former) customer base are a bunch of uneducated naive drongos. B&Q will be remembered and judged on their dereliction of current customer service, total disregard of business/individual financial insecurity and their cashflow greed - by many (former) customers for many years to come ... You reap what you sow!”

Helpful Report

Posted 5 years ago

“When I say I regularly use BnQ Chesterfield, I am seriously understating. Never had any quibbles but since the Lockdown and reopening I can’t believe how much I’ve missed the place and the staff are professional and I feel so safe, they are also polite, I informed and working brilliantly as a team, a big mention to the team outside keeping the queue amused and informed and those on the tills doing a very difficult mundane job in a manner that makes you feel you’re not just a number”

Helpful Report

Posted 5 years ago

“A cynical and insensitive attempt (unethical and possibly illegal - please note trading standards) to create/increase cashflow and profit at the expense of honest and hard working businesses and members of the public. I am still awaiting two tradepoint orders placed over 3 weeks ago - with little or no communication with no mechanism to contact them - even their weak and impersonal webform 'submit' button seems permanently greyed out. Whilst I appreciate the current situation is very disruptive - not least to my own business and livelihood ... I have not received any confirmation nor reassurance that my PAID orders are being dealt with. If this organisation is unable to honour online orders (both click & collect and home delivery), then they should not be offering such a service by taking payments up front with no transparency nor communication - this is entirely within their control and is not a result of the current situation - it is clearly an exploitation of such. They must firmly believe (or hope) that their (former) customer base are a bunch of uneducated naive drongos. B&Q will be remembered and judged on their dereliction of current customer service, total disregard of business/individual financial insecurity and their cashflow greed - by many (former) customers for many years to come ... You reap what you sow!”

Helpful Report

Posted 5 years ago

“Basically what almost everyone else has said. Click & Collect is a disaster. B&Q will take your money and then ignore you.”

Helpful Report

Posted 5 years ago

“Happy to take your money and delivery nothing, no communication and no refund as yet!!!! Hopeless...”

Helpful Report

Posted 5 years ago

“DO NOT USE B+Q CLICK AND COLLECT. Whilst I accept that their are currently issues regarding supply during this Covid lockdown, BQ's service has been nothing short of a disgrace. I have placed 2 orders over the last 4 weeks with BQ. I was informed that the first order would take 3 days, but was told not to turn up for collection until I was contacted via e-mail. They were very definate on this. After 10 days I recieved a nasty call asking if I was going to collect my order, threatening to cancel it. I informed their rep that I had recieved no notification, but instead of apologizing, all I got was, "well it's ready now. You need to collect it". Great staff you have there B and Q. Thinking it was a one of, I made a second order. Website said products were in stock and again collection should take a few days, and that I would be notified. I waited 12 days, to eventually get an email today cancelling my order. Don't waste your time with this joke of an organisation.”

Helpful Report

Posted 5 years ago

“Don't shop at B&Q Manchester, Cheetham Hill, they are run it like a badly run boot camp. Staff are rude and unprofessional to customers in general. I wanted a compression coupler 22mm x 3/4 to connect two 1000mm pipes together. As I waited nearly one hour to get into the store, which seemed for ever, I went straight for the item I needed. I carefully went through the items to select the items I needed. I found out that none exist. As a final attempt ,there was one item that was already open. The packet filthy dirty, stuck down with filthy black sellotape. As I was looking at this item, a older scruffy looking female member of staff came down the isle, rude shouting, "Can I help you", I pointed to her, that I was measuring the connector end to see if it fitted, as the packet was already open. Before establishing the facts, she then rudely stated, "that the packet should not be opened", "as to protect the customer from covid 19". It was clear that the packet had been put back on the shelf, as someone returned it time ago? Isn't that a treat of covid 19 also? In that case covid 19, it can be on any closed item throughout the store, as many people would handle these items before me. Her manor was so unprofessional and threatening, rudely suggesting that I go to another plumbers elsewhere. She could have been more approachable and professional. Obvious , the lack of quality customer service training stuck out. She didn't have a protective face mask or gloves. Shame on B& Q you putting customers lives and fellow members of staff at risk at risk!!! Telling customer to go elsewhere is not professional to say the least. The irony , is that it was their part that was taken off an old B&Q bath that caused the problem in the first place, as they used a non-standard pipe measurement. Not only had I came away empty handed, I had spent valuable time and money, the job is now completed, no thanks to B& Q. To sum up, B&Q is just not worth the trouble. You're better off not B&Qing it. Go to Wicks. You know what they say, you pay peanuts you get monkys.”

Helpful Report

Posted 5 years ago

“If only 0 Stars were available I placed an order on 28/3 for £209 (payment taken immediately) for Home Delivery on 14/4 I AM STILL WAITING . You refuse to let customers contact you , but you see fit to offer a "contact us " which I have now done TWICE ,and you have responded ONCE with a stock Impersonal Automated email with NO information whatsoever on my order.My Online account still says processing ,despite all items being in stock at time of ordering . You seem unwilling to engage with customers .. ( just read the reviews on Trustpilot ) I have passed on the details to Which Consumer Group as I am a member and will also be contacting PayPal .”

Helpful Report

Posted 5 years ago

“If I could give B&Q a 0 score I would . You have taken £209 from me on 28/3 for a home Delivery order due on 14/4 .which I am STILL waiting for .You refuse to allow customers to contact you , except by the " contact us " forms , then you send a stock impersonal automated reply that does not give ANY ipdate whatsoever on my order .I have already contacted Which Consumer Group and provided them with all the details and will also be contacting PayPal . Please also read the reviews on Trustpilot . Need I say more”

Helpful Report

Posted 5 years ago

“A little hitler , letting people in , hands in pockets , shuffling his feet, I’m well aware of the 2 meter space to be left as is everyone is , very rude . Needs teaching customer services at trafford park branch”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews