B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought nearly £200 worth of tiles but was short of a few border tiles but was told not to worry just take the product code and order on line,great! Looked on line didn't recognise the code although it was printed on my bill so after a long search put other info in and said there was 25 in colchester store,which is 20 odd miles away,but needing to get the job done went there.Found a few broken ones so asked to speak to see if they could help me.young lady on the till rang through and said someone will come.waited 20 mins was getting fed up so asked a member of staff for help but he said couldn't do anything, so he asked if I would like to see a manager,when the manager came said there was nothing he could do about it. So wasted a lot of time I had already started tiling so had to continue,but will avoid shopping there again. OK to take your money but after that your on your own. Unhappy John Moody”

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Posted 5 years ago

“bedford store are twats. hate em all”

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Posted 5 years ago

“If I could give 0 stars I would. Home delivery came broken, trying to exchange but stupid bitches havent close my case 48hrs+ later. absolutely outraged. Spoke to me like I was 5... cunts. that blonde bimbo from bedford store can suck out!! Absolutely shocked with the uneducated and rude customer service. Bunch of twats.”

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Posted 5 years ago

“Placed an order 4 weeks ago.Still waiting for delivery! Customer Service is totally rubbish!!! No answering phone calls,ignoring emails!Even 1 star is to much for them.”

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Posted 5 years ago

“Placed an order 4 weeks ago.Still waiting for delivery! Customer Service is totally rubbish!!! No answering phone calls,ignoring emails!Even 1 star is to much for them.”

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Posted 5 years ago

“Made a click and collect order, collected and £40 worth of items missing (collected a plastic box had to wait over an hour 8n the queue so didn't check thoroughly looked right at a glance), emailed 3 weeks ago as they aren't answering due to corona and as of yet no reply.”

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Posted 5 years ago

“I went to the rhyl shop today I know the time we living but the staff outside telling what do in amanor as if we was 5 years old Not on”

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Posted 5 years ago

“Order some things off tradepoint and it has now been over two weeks and it still haven’t arrived. Phoned them and got told it was a mistake on their end but it still didn’t arrive”

Helpful Report

Posted 5 years ago

“I would of gave 0 if i could taking orders no way to contact them apart from email holding refunds please dont order from them”

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Posted 5 years ago

“Have to say.. Absolutely superb customer service today from the store in North Shields.. In particular from Sarah who had went out of her way to help us with a product. Top quality service”

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Posted 5 years ago

“UPDATE to my Review 1 week prior to this one I HAVE NOW CONTACTED PAYPAL as STILL NOT received an order placed on 28th March and Due to be Delivered on 14th April for £209. B&Q ignore any requests for updates placed via their only means of contact on their "Contact Us " page”

Helpful Report

Posted 5 years ago

“Cannot believe it we ordered a chiminea from your online store ..was notified this morning of delivery tomorrow .Within an hour the order was cancelled !!!!! Apparantely somebody in your Manchester store is cancelling by mistake!!!! Absolutely poor customer service”

Helpful Report

Posted 5 years ago

“Ordered tongue in groove cladding 14 days ago, they happily took my money claiming metsa would contact me in 2 days to arrange delivery, but nothing, so I completed the online for that no one responded to, now you can't contact b&q at all, no emails and customer service lines closed, you can't blame all this bad service on kungflu! where is my order?”

Helpful Report

Posted 5 years ago

“Brilliant staff working hard putting their lives and their families at risk during this pandemic to provide all the idiots going out to buy paint and compost !!!”

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Posted 5 years ago

“A big thankyou to the lady in leominster store today that went above and beyond to what she should be doing to help us. Very nice friendly staff today. Much appreciated.”

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Posted 5 years ago

“Well .....so unhappy with B&Q. Placed my order in store on 29th Feb for £500 of kitchen doors and cabinets and was given a delivery date of 9th April. Then received email on 3rd April telling me delivery would be delayed and they would email me with a new delivery date. And as of today 2nd May .... they haven't..... theres no way to contact them as customer services are not available ...and the response to the online form is a generic utterly useless message. Needless to say I am one hell of an unhappy customer!!!!!!! And they have got my money!!!!”

Helpful Report

Posted 5 years ago

“The staff are working so hard to basically provide non essential items to people who are expecting a five star service when in reality any idiot knows the system in place simply was not designed for an event like this and inevitably can't cope. There is no genuine surprise there! It's the hard working, exhausted and over worked staff of the ground copping it from all directions putting their very lives at risk so you can buy a few non essential plants only to come here to mean about about it all! Stop shopping for things you don't actually need and then maybe they could provide the essentials to those who really need them. Good god get over yourselves and give them a chance to get back on track.”

Helpful Report

Posted 5 years ago

“I ordered two doors about a week ago received standard email to say I would be contacted in a couple of days. No phone calls or contact and It said on the website delivery would be within 4 days.!!!! Have twice made comments on there query form but still nothing ,they don't even have the courtesy to inform you that there be a delay ,just no response.very disappointed. I can't even cancel and get a refund .”

Helpful Report

Posted 5 years ago

“In this pandemic they are offering click and collect but have not thought this process through. They provided me with the incorrect plants and when I tried to call the centre, no answer, call customer service, no answer. Emailed customer service, no reply, contact form on their website, reply after 10 days saying I will have to wait until the stores reopen. These are plants, that I have no knowledge about and have to try and keep them alive until I can go back to a store to exchange. Then via social media contact, told me could help as the order was in my partners name. If you can’t provide customer service for when you have made an error, should not be open!”

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Posted 5 years ago

“They’ve never been great, staff are always unhelpful and rude. Since this lock down it’s got even worse. Is being stupid a massive factor when selecting staff???”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews