Had a delivery which was the wrong item. It took 6 phone calls unanswered. 3 emails unanswered. 3 messages answered but no help. 1 phone call where I just pressed a number (did not wait to be cut off) and spoke to a very nice man, who although I was on to the wrong department looked up my order and rang the Reading Shop that the delivery had come from. Phone call from Reading that evening saying I would get an email with new delivery date when I could send back the wrong goods. One more week nothing. I now knew that I needed the Reading Store so looked up their number. Went though to wrong department (not deliveries) but a nice lady said she would speak to deliveries for me. Said I would get a phone call. A miracle I did. A lovely man called Harry Armstrong listened to my story and arranged for the correct order to be delivered that day. Less than an hour after I had put the phone down I had my order. It had taken me over 2 weeks to get hold of someone. If I had managed to speak to him straightaway you would have got more stars. So five stars to Harry. I know it is difficult times but it was B & Q's mistake and I could not let them know.