B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could leave 0 stars I would wait weeks for delivery and now day before you've sold out because you've opened stores what about people that have a ready ordered and waited weeks to be left without bad service b&q”

Helpful Report

Posted 5 years ago

“This is a money hungry company that are only interested in making money during this period. I order 9 items on the 18th of April and received a confirmation letter to the order will be ready in 3 days. I heard nothing so went to the store on the Wednesday after the order was placed and paid for to be told my stuff hadn't been picked so wasnt ready for collection. I have to say the staff were quite rude when I asked them why do they send an email to say the order the order would be ready in 3 days and just got told my stuff wasnt picked so deal with it. I understand the staff can only do so much but I ask this why open your stores if use have so many click and collect orders to get through, I put it down to pure greed. Today the 27th of April we got an email to say out of 9 items they only have 1 item in stock which means last week when I placed the order and they took my money the items were probably in stock but they opened the shop up to public without my items being picked and could be sold to everybody else in that period even tho they had already taken my money. I think something should be looked at as B&Q are only interested in making money. Your staff are dealing with the out come of your greed it is disgusting.”

Helpful Report

Posted 5 years ago

“After waiting an hour to order online I was disappointed to find that I could not order on click and collect a Smoke detector..each time I added any of the Fire Angel range non in stock to collect only delivery!!! At a £5 cost! How frustrating as theres always been plenty of stock many other times and couldnt even order to collect at a later date??? I gave up in the end. Googled what I needed..ordered from Mano mano online and under 24 hours paid and recieved my goods. free delivery and less then B & Q!!!...fabulous service from them!!! Know where I will be going in future!!!”

Helpful Report

Posted 5 years ago

“Click and collect Isle of Wight 10 items ordered £185 paid by card all items in stock, hour later email all 10 items out of stock will refund. When?”

Helpful Report

Posted 5 years ago

“I ordered some paint on the 18th April for deliver on 26th April. I received a text on Saturday 25th April saying my delivery would be here AM. Nothing arrived. I understand the pressures of Covid-19 however it was them that offered the date and charged me £10 for the privilege. Not only have I not been able to carry out the job putting everything else I was doing back but we were unable to have our daily exercise because we spent all day in waiting for the delivery. I tried to call their customer service which directed me to a form on their website which would not allow me to send.”

Helpful Report

Posted 5 years ago

“Waited 8 days for email to say click and collect was ready for collection, drove to B&Q only to be told I had to join the queue for the shop in order to make my collection estimated waiting time to enter shop was 1.5 hours. I could have queued 5 days ago when the shop reopened and bought from the store. Cancelled my order. You try to be patient and do the right thing with all that is going on only to be dropped in it by a store that only cares about profit and not the customers.”

Helpful Report

Posted 5 years ago

“Placed on order for click and collect paid for tell you to collect next day then go onto the website and change the day for collection everyday, this is an absolute disgrace as you should not take orders if you cannot carry it out. You have opened the store which means you have probably sold my goods and i am having to wait for more stock, this is not acceptable when you have already received the money 😡”

Helpful Report

Posted 5 years ago

“One hour and a half waiting time at bq Halifax today. I was told for one of the staff. And I was told that I couldn't take my dog in to the store but I knew this lol”

Helpful Report

Posted 5 years ago

“Zero stars for this mob,when I bought the item and went to pay the store I selected said it wasn’t in stock after it saying it had two ,shambles”

Helpful Report

Posted 5 years ago

“I wish I could give a zero star rating. Product ordered and paid for on April 15th for next day delivery. Have heard nothing from them. Customer service are not taking phone calls and they haven’t answered or even acknowledged 3 emails. Why do you accept an order if you can not honour it. Will never shop here again! Avoid and go elsewhere to honest companies.”

Helpful Report

Posted 5 years ago

“I have just queued at the Dundee store. For 1 hour and 20 minutes. To be told when i reached the end of the line, that it was card only payment at the till. I initially went in to buy some plants only to see withered and dying plants still for sale. It wouldn't take much for staff to inform customers about the payment method at the start of the line. When I asked one of the staff if they were expecting a delivery of plants any time soon, i was abruptly told, no idea. (Not the best of service) I think the Manager should over see the the methods on how this store is run. Wont be back any time soon.”

Helpful Report

Posted 5 years ago

“Well done Jerrel, for your positive and fun interaction with all the customer's waiting inline to shop at the B&Q Greenwich branch, you made the time pass quicker while managing the queue effectively. Fantastic keep smiling and making people happy.”

Helpful Report

Posted 5 years ago

“Im off to Screwfix & Bradfords permanently after this fiasco. What DO they expect to achieve by the queues on line?”

Helpful Report

Posted 5 years ago

“Delivery driver took a pallet o tiles off his lorry by bumping them off the side of his tail lift causing them to bump hard on the ground.... yet to find out how many tiles are broken and unusable..... very disappointed”

Helpful Report

Posted 5 years ago

“How can you be classed as essential. Stop putting the lives of your staff and customers in danger for a bit of cash . Everyone else has to suffer so why should you be any different, wait it out”

Helpful Report

Posted 5 years ago

“Checked the B&Q website to see if my local store was open as I needed some critical plumbing equipment. Stated was open so I set off on the 7 mile journey. When I arrived the car park attendant stated that they were only allowing click & collect. Spoke with manager and he wasn’t nice at all. Waited in the online que to make the order for 1 hr to be told they aren’t accepting click and collect!”

Helpful Report

Posted 5 years ago

“Waited 5 hrs to get on the website then it blew me out after 20 mins and put me in the queue again. 20 mins would normally be long enough but the website is so slow and keeps telling you there is no signal even though you are sat next to the server and every light is on. Then when you get on again for two light bulbs it says it is home delivery only, what a joke.”

Helpful Report

Posted 5 years ago

“Six hours to get on website to check stock. To be told they don't stock the item when I know they do! Tried to use online contact.... doesn't work... Absolute rubbish. Why they closed in the first place (when they clearly didn't have to) then create this farce is beyond me. The management / owners should be ashamed.”

Helpful Report

Posted 5 years ago

“Waited 1 hour to get onto web site and then item not available in any store within 50 miles. Only paint. Wasted 1 hour. Why don't allow to look and then wait at checkout. Someone needs to have some logical thought”

Helpful Report

Posted 5 years ago

“received a txt on 23 april to say it would my items would be delivered on the 24 and took day off work to ensure i was home for it not to arrived very annoyed,cant get hold of customer services to find out out what happening with my order or to get a refund”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews