B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order 7th April delivery date 15th of April. Didn’t arrive, Here we are 5weeks and several request which have never been answered. What is the matter with this company they appear to want your order take your money “£630.00 in my case” and haven’t got the decency to reply to any request. GET YOUR ACT TOGETHER B&Q Are no higher managers or directors seeing what is going on.”

Helpful Report

Posted 6 years ago

“My dad and I were looking at artificial grass however didn’t understand the measurements as they weren’t specified well on the label. We then asked a woman named Susan for some help regarding measurements. I politely asked her if she could come help and her first response was “I can’t cut anything for you”. I told her I understood considering the situation however I just needed her to look at measurements. She agreed however with a poor attitude and her entire demeanour was very poor. She then came up to my dad and I and claimed she had no idea regarding any of the measurements and then tells us “if you move out of the way then I will come look at the label”. She had no manners at all when asking us to move so we could respect social distancing whilst she looked at the label, and also was entirely rude to my dad when he asked simple questions. She also kept reiterating she was unable to cut any grass for us at the time despite us telling her several times we simply just wanted to know the correct measurements. I would have appreciated if instead of being rude and have poor manners, she asked another member of staff to help us instead. Very poor customer service. However, my dad and I have received consistently positive customer service every other visit, and especially from the paint department who voluntary advised us on what we should buy and what would help us to most.”

Helpful Report

Posted 6 years ago

“Phone line that automatically disconnects everyone but kitchen customers and no response to online complaints card. Have just has some furniture break after mild use and no way to talk about replacement or a refund.”

Helpful Report

Posted 6 years ago

“Paid and ordered wood 14 days ago not delivered, customer service non existent Phones disconnected emails not answered and local store no help pursuing refund through PayPal as unable to contact B&Q. Why carry on trading if you can’t fulfill orders.!!!!”

Helpful Report

Posted 6 years ago

“Ordered a £2500 of kitchen units, in January, on the delivery day (March) they delivered about £100 worth of stuff. Contacted them loads of times only to be told that the order has been completed. Now all I get is automatic replies. Disgusting aftercare service. To be fair, never had a problem in store, but I've never ordered so much before. Shocking service.”

Helpful Report

Posted 6 years ago

“Ordered online , received confirmation email saying will be delivered within 14 days and would be contacted within 2 days for delivery date . That was weeks ago , tried all ways to to contact them including Twitter and Facebook and just get what looks like an automatic response from them to check out their questions and answers page . Have had no way of speaking to a person . They ask for patients and understanding during this time but where is their understanding that they have taken my money . They should be advising people that if they choose to order online they will receive no customer service and will not get their items . But they are happy to take your money”

Helpful Report

Posted 6 years ago

“My husband checked the item he wanted was in stock at Meir Park as we knew we would have to queue to get in. Website said they had 2 in stock on aisle 74. We drove there and even though the queue was quite long we were in the store within about 10 - 15 mins. We looked around for aisle 74 and couldn't find anything after 69. We walked round the shop trying to find the item where we thought it might be. No joy. We asked a colleague by the door where aisle 74 was. He told us to ask at Click and Collect desk. Colleague on there didn't know and asked another colleague who directed us to the far end of the store by the trade entrance. Walked all the way back up and found the item we wanted out of reach on the very top shelf near the back. We asked a colleague if she could get the item for us and she told us to go and find another colleague who could get steps to reach the item. My husband walked nearly all the way back to the checkouts and asked yet another colleague if she could help. Her answer was she couldn't use the steps to get items high up for customers. He walked all the way back to the bottom end of the store again and told the colleague at the trade entrance the woman he'd asked couldn't help. We were just about to leave by the trade entrance when another colleague came in from outside and the first colleague asked her if she could get the airplane steps and get the item for us. Her answer was "I don't know where they are". End of story. My husband and I just walked out then. So we'd spent nearly an hour queuing, looking for aisle 74 and asking for help and ended up coming out the store without the item we went for. Why are they telling people on the website that the item they want is in stock yet when you get there the item is out of reach and no one is willing to assist in getting you that item. Not impressed at all. My husband came straight home and ordered the item from Amazon as obviously pointless trying to get it from B & Q.”

Helpful Report

Posted 6 years ago

“Home delivery saga pretty much the same as those below. Unfortunately, when I check the order progress on My Account it is annotated as 'Order Complete', which it isn't, I haven't received anything . There doesn't appear to be a viable method of communicating with them so I'm going to try going into our local store to attempt some form of basic information exchange, wish me luck!”

Helpful Report

Posted 6 years ago

“I stood in a queue for 25 minutes with my daughter and then get told when I got to at The entrance of the store they are only taking card no signs were displayed to advise this before Queueing was not impressed B&Q Botley”

Helpful Report

Posted 6 years ago

“I have just come back from B&Q at festival park, 16th May. I wasn't sure what to expect with the current situation, the store was so organised a young man out side telling each of us in turn what to do when we were inside, the trolleys were cleaned, there was arrows showing you where to go, plenty of very happy staff to help, even getting the paint mixed was sorted. Well done B&q for the way you have put everything in place and the staff in Festival Park, great job you should be very proud of yourselves”

Helpful Report

Posted 6 years ago

“I placed an order from B&Q on the 24th April. Some of the products were delivered we had wood that should have been delivered in 14 days. I have heard nothing so sent a message via their support site. I received no response. A week later I message again and get no response. I call their support line I sit through all of the diatribe to be disconnected I try another 3 times with the same response. I am by now bloody furious. We have a smallholding and have used B&Q lots for our DIY needs. I understand they are under pressure with the current situation but to not deliver and completely ignore customers and say the phone is only for urgent issues but then just disconnect people is infuriating. If I ever get through to them I will request a refund and never order from them again.”

Helpful Report

Posted 6 years ago

“Awful. Had an email saying I had cancelled my order...which I didnt! And funnily enough it was due tomorrow. Cant reach anyone on the phone and no one is replying to emails. The item was ordered over 3 weeks ago. Appalling behaviour.”

Helpful Report

Posted 6 years ago

“Bought nearly £200 worth of tiles but was short of a few border tiles but was told not to worry just take the product code and order on line,great! Looked on line didn't recognise the code although it was printed on my bill so after a long search put other info in and said there was 25 in colchester store,which is 20 odd miles away,but needing to get the job done went there.Found a few broken ones so asked to speak to see if they could help me.young lady on the till rang through and said someone will come.waited 20 mins was getting fed up so asked a member of staff for help but he said couldn't do anything, so he asked if I would like to see a manager,when the manager came said there was nothing he could do about it. So wasted a lot of time I had already started tiling so had to continue,but will avoid shopping there again. OK to take your money but after that your on your own. Unhappy John Moody”

Helpful Report

Posted 6 years ago

“bedford store are twats. hate em all”

Helpful Report

Posted 6 years ago

“If I could give 0 stars I would. Home delivery came broken, trying to exchange but stupid bitches havent close my case 48hrs+ later. absolutely outraged. Spoke to me like I was 5... cunts. that blonde bimbo from bedford store can suck out!! Absolutely shocked with the uneducated and rude customer service. Bunch of twats.”

Helpful Report

Posted 6 years ago

“Placed an order 4 weeks ago.Still waiting for delivery! Customer Service is totally rubbish!!! No answering phone calls,ignoring emails!Even 1 star is to much for them.”

Helpful Report

Posted 6 years ago

“Placed an order 4 weeks ago.Still waiting for delivery! Customer Service is totally rubbish!!! No answering phone calls,ignoring emails!Even 1 star is to much for them.”

Helpful Report

Posted 6 years ago

“Made a click and collect order, collected and £40 worth of items missing (collected a plastic box had to wait over an hour 8n the queue so didn't check thoroughly looked right at a glance), emailed 3 weeks ago as they aren't answering due to corona and as of yet no reply.”

Helpful Report

Posted 6 years ago

“I went to the rhyl shop today I know the time we living but the staff outside telling what do in amanor as if we was 5 years old Not on”

Helpful Report

Posted 6 years ago

“Order some things off tradepoint and it has now been over two weeks and it still haven’t arrived. Phoned them and got told it was a mistake on their end but it still didn’t arrive”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,667 reviews