B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,595 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They take your money but do not issue a refund when they damn well know they have not got the stock”

Helpful Report

Posted 5 years ago

“When B&Q get back to normal will avoid on principal. How idiotic rationing people to look at its web site!”

Helpful Report

Posted 5 years ago

“Can’t believe their stores are open already - money over lives. Just think of all the NHS heroes who could die as a result of people shopping in your stores spreading the virus. B&Q make me sick”

Helpful Report

Posted 5 years ago

“Unable to browse products on line as you have to join a never ending virtual queue. Stupid idea and not needed.”

Helpful Report

Posted 5 years ago

“Avoid click and collect. You wont see your items or your money again and no one will communicate with you.”

Helpful Report

Posted 5 years ago

“As a trade card holder and trade UK card holder I have been told that my trade UK Card is not proof of trade point elegibilty , this is after a 3mile drive to clear vital plumbing and gas fittings. Please explain to your staff that a trade UK card is only available to trade professionals, point blank refusal to look for my detail on your trade point system. Norwich boundary road branch.”

Helpful Report

Posted 5 years ago

“Placed order online 5/4/2020. Could not call Store to arrange to collect (not answering phone) so order expired. They have taken my Money. I have not had the items. My online account says they have been collected and my money has been taken. I cannot get in contact by phone, they do not reply to email. Terrible service and stolen my money... Do not use....”

Helpful Report

Posted 5 years ago

“Very annoyed!! Waited over an hour to get onto the website this morning - I was expecting this, so was prepared for the wait. Hurrah - I finally got onto the website only to get the little orange loading circle. It has now been like this for around 30mins. What is going on?? Why have people queue for a website then not even let them view anything?? I assumed that when I finally got in, I would be able to view products as usual. Totally hacked off with the whole process - it has taken around 2 hours so far and I have achieved absolutely nothing. The service in store is always great but the website is a big let down. I gave one star as there was no option for no stars - very poor show B&Q!!!!”

Helpful Report

Posted 5 years ago

“So everyone is moaning about B&Q and getting the click and collects on time! Has anyone thought of the fact that they may only have limited staff in the store and the fact that all these click and collects that are coming in by the thousands have to actually be hand picked by these staff?? If there wasn’t so many people going online to order unnecessary items such as plants and compost then maybe the people who really need there items that are ESSENTIAL wouldn’t have to wait so long! Maybe just give it a thought that while your all sitting at home these guys are having to work extremely hard to try and fulfill orders so you can sit in your gardens in the sun and plant your flowers! Rant over”

Helpful Report

Posted 5 years ago

“RIP OFF RIP OFF RIP OFF , DO NOT ORDER ANYTHING”

Helpful Report

Posted 5 years ago

“Useless website, with the queueing system following covid. Waited for 4 hours despite being advised the wait was for 1hr, when I finally got in and almost completed my purchase I suddenly found myself back on the queue. Don’t bother complete waste of time”

Helpful Report

Posted 5 years ago

“Ordered an item to be delivered nearly 3 weeks ago. Payment was taken and the order confirmation said delivery would take a week. Still no delivery and no response to the online form I filled in asking if the item would still be delivered.”

Helpful Report

Posted 5 years ago

“An utter PR disaster, whoever thought of the telephone queuing system needs to go. If you can't provide a website that can cater for demand without the ridiculous wait times you shouldn't be in the business of online selling. Bet Homebase are rubbing their hands with delight, another B&Q Customer bites the dust.”

Helpful Report

Posted 5 years ago

“Totally disgusted that selfish people are wondering around buying non essential products when they should be at home. You are putting the wonderful staff and yourselves in serious danger. This is not a joke it’s life or death”

Helpful Report

Posted 5 years ago

“Waited 90 min to get on the site, all the time in the world once in turned out to be 40 min then it threw me out back to start from scratch!”

Helpful Report

Posted 5 years ago

“Your company is a joke opening when people are dying your a multi billion pound company ! Shame on you your not an essentials shop so what your doing by opening when the country is on its knees is disgraceful.”

Helpful Report

Posted 5 years ago

“I ordered something 3 weeks ago. I have had 3 emails telling me my order is ready to collect. it took them 2 weeks to adjust the email to say that you needed to wait for the store to call you first! the staff at my local Band Q are wonderful. The management should all hang their heads in shame at the appalling way they rolled out a system that was far from ready. I am now trying to get my money back.................You cannot email them, the phone goes dead .Do not buy from these stores until you can go in again. It's a complete waste of time”

Helpful Report

Posted 5 years ago

“Waited 2 hours...ordered 7 different items (compost, plants, fertiliser etc)...spent an hour selecting what was shown as available.....got to the basket to find nothing was available..tried 6 stores in all..what a fiasco.”

Helpful Report

Posted 5 years ago

“Ordered from click and collect, in need of things to fix up my flat before moving out soon to get my deposit back. Waited a week for the order to be ready (fair enough, that I can understand), only to be told EVERYHTING on the order is out of stock - why would you let me order it in the first place then? No where else is going to deliver on time now. Thanks, there goes that deposit... Not even any option to replace for other similar items.”

Helpful Report

Posted 5 years ago

“Placed an order for click and collect at my local store. A full week has passed and still no email to pick the items up from my local store. Not good enough!!!”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,595 reviews