B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 8 days for email to say click and collect was ready for collection, drove to B&Q only to be told I had to join the queue for the shop in order to make my collection estimated waiting time to enter shop was 1.5 hours. I could have queued 5 days ago when the shop reopened and bought from the store. Cancelled my order. You try to be patient and do the right thing with all that is going on only to be dropped in it by a store that only cares about profit and not the customers.”

Helpful Report

Posted 5 years ago

“Placed on order for click and collect paid for tell you to collect next day then go onto the website and change the day for collection everyday, this is an absolute disgrace as you should not take orders if you cannot carry it out. You have opened the store which means you have probably sold my goods and i am having to wait for more stock, this is not acceptable when you have already received the money 😡”

Helpful Report

Posted 5 years ago

“One hour and a half waiting time at bq Halifax today. I was told for one of the staff. And I was told that I couldn't take my dog in to the store but I knew this lol”

Helpful Report

Posted 5 years ago

“Zero stars for this mob,when I bought the item and went to pay the store I selected said it wasn’t in stock after it saying it had two ,shambles”

Helpful Report

Posted 5 years ago

“I wish I could give a zero star rating. Product ordered and paid for on April 15th for next day delivery. Have heard nothing from them. Customer service are not taking phone calls and they haven’t answered or even acknowledged 3 emails. Why do you accept an order if you can not honour it. Will never shop here again! Avoid and go elsewhere to honest companies.”

Helpful Report

Posted 5 years ago

“I have just queued at the Dundee store. For 1 hour and 20 minutes. To be told when i reached the end of the line, that it was card only payment at the till. I initially went in to buy some plants only to see withered and dying plants still for sale. It wouldn't take much for staff to inform customers about the payment method at the start of the line. When I asked one of the staff if they were expecting a delivery of plants any time soon, i was abruptly told, no idea. (Not the best of service) I think the Manager should over see the the methods on how this store is run. Wont be back any time soon.”

Helpful Report

Posted 5 years ago

“Well done Jerrel, for your positive and fun interaction with all the customer's waiting inline to shop at the B&Q Greenwich branch, you made the time pass quicker while managing the queue effectively. Fantastic keep smiling and making people happy.”

Helpful Report

Posted 5 years ago

“Im off to Screwfix & Bradfords permanently after this fiasco. What DO they expect to achieve by the queues on line?”

Helpful Report

Posted 5 years ago

“Delivery driver took a pallet o tiles off his lorry by bumping them off the side of his tail lift causing them to bump hard on the ground.... yet to find out how many tiles are broken and unusable..... very disappointed”

Helpful Report

Posted 5 years ago

“How can you be classed as essential. Stop putting the lives of your staff and customers in danger for a bit of cash . Everyone else has to suffer so why should you be any different, wait it out”

Helpful Report

Posted 5 years ago

“Checked the B&Q website to see if my local store was open as I needed some critical plumbing equipment. Stated was open so I set off on the 7 mile journey. When I arrived the car park attendant stated that they were only allowing click & collect. Spoke with manager and he wasn’t nice at all. Waited in the online que to make the order for 1 hr to be told they aren’t accepting click and collect!”

Helpful Report

Posted 5 years ago

“Waited 5 hrs to get on the website then it blew me out after 20 mins and put me in the queue again. 20 mins would normally be long enough but the website is so slow and keeps telling you there is no signal even though you are sat next to the server and every light is on. Then when you get on again for two light bulbs it says it is home delivery only, what a joke.”

Helpful Report

Posted 5 years ago

“Six hours to get on website to check stock. To be told they don't stock the item when I know they do! Tried to use online contact.... doesn't work... Absolute rubbish. Why they closed in the first place (when they clearly didn't have to) then create this farce is beyond me. The management / owners should be ashamed.”

Helpful Report

Posted 5 years ago

“Waited 1 hour to get onto web site and then item not available in any store within 50 miles. Only paint. Wasted 1 hour. Why don't allow to look and then wait at checkout. Someone needs to have some logical thought”

Helpful Report

Posted 5 years ago

“received a txt on 23 april to say it would my items would be delivered on the 24 and took day off work to ensure i was home for it not to arrived very annoyed,cant get hold of customer services to find out out what happening with my order or to get a refund”

Helpful Report

Posted 5 years ago

“They take your money but do not issue a refund when they damn well know they have not got the stock”

Helpful Report

Posted 5 years ago

“When B&Q get back to normal will avoid on principal. How idiotic rationing people to look at its web site!”

Helpful Report

Posted 5 years ago

“Can’t believe their stores are open already - money over lives. Just think of all the NHS heroes who could die as a result of people shopping in your stores spreading the virus. B&Q make me sick”

Helpful Report

Posted 5 years ago

“Unable to browse products on line as you have to join a never ending virtual queue. Stupid idea and not needed.”

Helpful Report

Posted 5 years ago

“Avoid click and collect. You wont see your items or your money again and no one will communicate with you.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,630 reviews