B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Cooke and Lewis hinge on Wednesday and paid £5 delivery charge. That only gave me delivery date of the following Monday! What's more, I have to be in to sign for it! Compared to delivery service from the likes of Amazon the service offered by B&Q is appalling and expensive. - Never again”

Helpful Report

Posted 7 years ago

“Mark Fernandez- excellent customer service at B & Q Cricklewood London ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ n”

Helpful Report

Posted 7 years ago

“I am a current customer and have had just but good experiences buying at B&Q Durham but this evening Keith and Nico made feel very welcome; they not just explained in detail when answering a couple of questions I asked but they both spoke Spanish to me! Honestly, it makes a huge difference when someone tries to speak your language. Many thanks and 'Well done B & Q' for contracting people who can speak other languages rather than English.”

Helpful Report

Posted 7 years ago

“Bought a Beldray steam surge iron sold by B&Q the box stated clearly iron comes with three-year guarantee hence the reason for buying this product from B&Q rather than from other retail store. Kept the receipt and within two years product developed a fault. B&Q could not do anything, spoke with the supervisor of B&Q at Longwell Green Bristol. Then contacted Beldray via telephone, email and produced the receipt. They refused to do anything and demanded the proof of guarantee! the paperwork was thrown away with the box. I am now left with a faulty item which neither B&Q nor Beldray customer services want to do anything. This is extremely poor customer service from both. If this is the way, they treat their customers then they should not be in business. Why should the customer pay for their bread and butter when they cannot produce quality goods and cannot look after their customers? I will most definitely not recommend either to my family and friends to buy any appliances from B&Q. B&Q buys in bulk the rejected goods and sells them cheap on the off chance some will work even if a few don't. This is a despicable scenario which the managers are happy to deploy.”

Helpful Report

Posted 7 years ago

“We were very satisfied with the service we received from B&Q Castlepoint, from the young man who served us to the men who delivered the flooring, the service was outstanding in every respect. We were given a phone call thirty minutes before their arrival and arrived on time. Keith & Bruce couldn’t do enough, nothing was too much trouble. They were an absolute delight. Thanking you all once again. Capt K. Edwards”

Helpful Report

Posted 7 years ago

“Had to return a bathroom sink to the Plymouth branch, phoned before visit and spoke to Mark who checked stock and put one back for me as I was travelling some distance. Contacted him within store and he continued his excellent customer service. Thank you Mark for this really positive experience.”

Helpful Report

Posted 7 years ago

“I searched the store for the product I needed but could not find it. Having eventually found a staff member to ask she pointed vaguely from one end of the warehouse to the other and said"it's down that end"but she didn't know where because it wasn't her department.. I then found several staff in trade dept having a personal conversation. When asked one gave me a very precise location however having searched the whole aisle I gave up and took out my phone and ordered the item to be delivered the following day from Amazon. I they wonder why retail is dying”

Helpful Report

Posted 7 years ago

“I had a kitchen design appointment with Karen at your Maidstone store on August 9th 2018 ( hmmmm a while ago). Karen was excellent at her job, extremely helpful with knowledgable suggestions toward completing the best and most affordable kitchen design for me. I would thoroughly recommend karen as a B and Q design consultant.”

Helpful Report

Posted 7 years ago

“Paid for a shed at crownhill Filled paper work out ladie said Saturday during day Still waiting Stayed in two days for nothing arrived Phones up ladie on other end said she sort it out Monday still nothing Very poor comutcation Dave Campbell”

Helpful Report

Posted 7 years ago

“Visited Barnstaple store to collect items ordered on Click and Collect. Guy at the collection point could not find my order and enlisted the help of another who suggested maybe my ordered items were not in stock and that they had to be ordered into store. After pointing out that I had checked stock on line and that I had a confirmation email telling me my items were ready for collection the two guys then went off in search of my products. Obviously could not find them as they enlisted the help of a lovely lady named Jan. She checked the computer and found them so off the two guys went in search. Meantime she checked the holding area again only to discover they were in the same holding tray that first guy had looked in. Was bit like a Carry on Film.”

Helpful Report

Posted 7 years ago

“First the delivery was damaged as rudely explained by the DX delivery driver. On the second attempt the DX delivery driver delivered my product to an address 10 miles away from my house. The driver also said I had signed for the product when I had never received it. Gross missconduct? Shocking unacceptable service and nobody cares. Cheap labour has to stop.”

Helpful Report

Posted 7 years ago

“This afternoon I visited the Gt Yarmouth (Norfolk) store and had an unhelpful encounter with a lady while trying to purchase some tape for the ends of my new work tops . Not to be deterred my friend and I went to the kitchen department and met a young man called Daniel who was outstanding , he was polite helpful and courteous and immediately found what I was looking for ordered it . ( Having been told by the lady it was no longer available ) and arranged delivery to an alternate address all done with quiet efficiency and he even took us to the till with my receipt to pay . I didn't catch his last name but young man was an excellent example of good customer service”

Helpful Report

Posted 7 years ago

“I visited the Wandsworth branch as I have for many years as I live near to there and will never shop there again. I was in the lighting department looking at downlights. I was standing choosing between two option and an employee of the shop - Graham - just pushed right in front of me with no words of 'excuse me' or showing manners of any sort. I could not reach the lighting options. Three times I said to the back of his head 'excuse me' and asked what he thought he was doing? Upon acknowledging me, I got a sneer and no apology. I've never experienced such rudeness. Avoid avoid avoid this store!”

Helpful Report

Posted 7 years ago

“Phoned to check goods were in store, drove 15 miles to collect only to find the goods needed a forklift to bring to ground level but there were no forklift drivers, that was on Saturday. Phoned today to check goods were available and again drove 15 miles. Was able to get corrugated felt sheeting but not enough ridge tiles. Around 20 sheets but only 3 ridges. Does B&Q not realise 1 ridge is required for every 2 sheets. The closest store with a ridge is in Hollywood, which may as well be USA and not NI.”

Helpful Report

Posted 7 years ago

“Ordered two pairs of taps on a Saturday for next day delivery, called Customer Services on the following Monday to check that delivery would be on that day, after checking the Customer Services agent said that Parcelforce had already delivered the parcels. I explained that I did have two parcels delivered by Parcelforce but they were not from B&Q but from a different supplier. Customer Services asked who the parcels were from and what was in them, (irrelevant to the matter in hand so I had the impression that I wasn't being believed). Customer Services checked again with Parcelforce, once Customer Services were satisfied that the B&Q parcel had not been delivered they stated that something had gone wrong at their end and the taps would be sent out that day. The taps were required urgently so I cancelled the order.”

Helpful Report

Posted 7 years ago

“Had the kitchen fitted 3 years ago & have nothing but problems since. Installation took 4 months because they were doing other jobs at the same time. One day the fitters knew Head office was visiting us & I had 6 fitters in my tiny kitchen. The tiler had to leave. Got a refund on the plastering as it was rubbish. They put silicone sealant in a hole instead of plaster & had to come back as it could not be painted. Wrong hinges on doors,which needed replacing. Twice my floor tiles have cracked because the floor isn't level. 6 months ago the electrics blew because they hadn't made the wires behind the cupboards water tight. Just left on the floor. I am currently without any water or heating as,last night, a pipe they had capped, with a cheap & nasty push on cap, came off and hot water was spilling all over the floor. Couldn't turn the water off as the cupboard where the stopcock is wasn't cut enough to allow you to turn it. Had to go out in the street to turn it off. I could go on but won't.”

Helpful Report

Posted 7 years ago

“Workmanship not the standard I would expect. 5 year guarantee pretty much excludes everything. Cupboard doors have fell off and screw holes won’t hold the hinges. Have a B&Q kitchen you will regret it!”

Helpful Report

Posted 7 years ago

“First off it turned up late then i realised they sent the wrong worktops then the plynths were snapped to then be told i couldnt have my hob for another month!! Being a familly of 6 and suffering mental illness this has been horrendous for me .. currently stuck with no kitchen no cooker and a house full of cupboards”

Helpful Report

Posted 7 years ago

“Bought a flat pack wardrobe reasonable price until we got to the till where that price was for 1 box but that was 2 boes so price double on trying to assemble the door was badly damaged and screws missing on phoning the store and eventually getting an answer we were told they would call back ..they didn't... I took the damaged part back to the store were I was expected to open up other boxes to find replacement only to find them all damaged bar 1 Staff on the phone were not helpful or on the customer service deck (Homebase for me in the future)”

Helpful Report

Posted 7 years ago

“Delivery and customer service was extremely dissappointing. Delivery is advertised as 7 days, so when the nearest delivery slot offered for wardrobe doors was 15 days I called and was told there was shortage of vans and this was all they could do. I e-mailed customer service hoping they would help or at least offer a voucher but just got the same, basically saying just live with it. I am trying to get ready for work without mirrored doors, manageable but not great. I've also been needing a small amount of tarmac - £11 worth in a sac, that they will only sell through bulk delivery with a £30 elivery fee, however with the wardrobe doors I thought this would be a great time to orfer, doors do not count as a bulk delivery and I could not combine! What a frustrating company and their customer service definately needs improved.”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,665 reviews