B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never any experience STAFD About to get information on items. Or staff you get items This happens in ever store go to”

Helpful Report

Posted 6 years ago

“Visit this store regularly for various things.Recently have been into the store and on the two very recent occasions we have asked for help regarding decorating advice & a very friendly & knowledgeable member of staff Tim has been extremely helpful to us informing us & answering any queries we had about different products and he deserves a mention well done Tim & many thanks you are a real credit to B &Q.”

Helpful Report

Posted 6 years ago

“Had a trade account your new system sucks .spent around 15000 on kitchens ect but not all at the same time the new way of working would mean i would only benefit from discount on certain months where as wickes is 10%on everything wickes will be getting any orders from now on dissapointed”

Helpful Report

Posted 6 years ago

“Tradepoints my local companies are so pleased you have changed your tradepoints. They give discounts on every thing I need So bye bye Are you going the same way as home-base Guess you do not value custom”

Helpful Report

Posted 6 years ago

“Disgraceful service - went to buy mini cable trunking and found some marked up at £4. When I went to the checkout the item was priced at £5. I refused to buy it so went down the road to Screwfix (owned by the same B&Q company) where I bought the same product for £1.97! Will never shop there again”

Helpful Report

Posted 6 years ago

“I bought a large mirror from B & Q Warehouse in Blackpool, got it home and it shattered. Thinking I had no chance of them exchanging it due it happening after I left the store, I was wrong. I went back the next day and Becky at Customer Services couldn't be more helpful. She got the store Manager Phil and he exchanged it for me no problem. I don't usually write reviews but I am very impressed with the level of customer service at this store and thought both Becky and Phil deserve a mention for being so helpful and friendly.”

Helpful Report

Posted 6 years ago

“We spent £269 last week in lighting and bulbs in the Clacton-on-Sea branch. We had an electrician into our place of business on Sunday to install the lights and he found one of the chandeliers to be broken. I took it back to store for an exchange and Michelle the customer service person was so rude. I only wanted a product exchange not my money back. The lights were not good quality for the money but we did not feel we could do anything about it after the first return was so difficult. I would not recommend b&q due to this experience.”

Helpful Report

Posted 6 years ago

“An assistant by the name of Mark at the Speke branch in Liverpool was very helpful. I had purchased some ply board and needed it cutting to size. Mark advised me on how it would best be cut in order to fit in my car and yet still be fit for purpose. Thank you Mark. My life was made so much easier and the board still did the job. You went above and beyond the 'call of duty.'”

Helpful Report

Posted 6 years ago

“There was a positive response from Dylan at Customer Services when my delivery was delayed a day. He was keen to address my concerns and promised to pass them on to the relevant departments. This restored my faith in the company and I would look to use them again.”

Helpful Report

Posted 6 years ago

“I ordered a uPVC front door online as did not have stock in store. Door delivered on time, but when fitted vent was snapped and had two right hand sill caps. Emailed to request replacement parts. Took two weeks to get a reply. Could not send parts would need to have a new door delivered, take out parts and they would take door back. New door delivered, but delivery driver did not do collections, so door left with me. Phoned to arrange collection. So will have wasted two days waiting for delivery and collection. New door also had two right hand sill caps. Phoned again, told could email supplier but could take weeks to get sorted. I suggested I buy end cap and they pay me. Agreed would phone me at 10am next day, phoned at 10.52 am, so missed call. I can not be bothered any more, wasted so much time. Feel like leaving door outside on Friday and if it goes missing not my problem. Abysmal customer service.”

Helpful Report

Posted 6 years ago

“As a professional builder for 25years and more I'm sick and tired of problems with b&q . From constant faulty goods , lying to customers to sell their latest rubbish, being told by staff to touch open wires to test electrics. The list I have is endless. Anybody buying from this company is a fool and will almost surely have to more than double the normal fitting costs due to the poor standard of staff advise and terrible products. You get what you pay for and that is why b&q is the lowest end of tat .”

Helpful Report

Posted 6 years ago

“And this is being kind .... appalling service ... DO NOT PURCHASE!!! Spent nearly 9000 on a bathroom took nearly a mth to install with multiple cock ups on orders ... and now toilet leak causing multiple damage to downstairs and expected to wait over a month for this to be fixed”

Helpful Report

Posted 6 years ago

“Wrong flooring delivered, had to go to store and buy the right flooring costing another £100. No refund until item returned. Had to wait in all day for collection. Appalling customer service and very unhelpful”

Helpful Report

Posted 6 years ago

“Shoddy workmanship. Do not employ B&Q Homefit. This is the worst company I have ever had to deal with and their customer services is non-existent. Once they have your money they couldn't care less. In my view, they are not even worth the one star I have given them.”

Helpful Report

Posted 6 years ago

“Buying Valspar paint, the info and advice from their team was fantastic Really pleased with the finished results”

Helpful Report

Posted 6 years ago

“Bolton Branch. Went in for product and asked where to find it. Got pointed to an aisle but couldn’t find the product. Asked again for assistance (when I eventually found some staff) and got pointed in different location. Still no sign of product so asked again (again, when I eventually found a member of staff) and politely requested showing me where the product was located. Judging by the huff and pulled face, assisting customers wasn’t part of this certain employees job scope. Gave up and ordered off amazon.”

Helpful Report

Posted 6 years ago

“1. ordered a product for a 2 day delivery, turned up on time, wrong colour and type of radiator! 2. phoned the customer services immediately and told it was too soon to report and exchange, please phone back tomorrow! 3. phone back 1st thing in morning and told that the exchange would be done and I should get a confirmation of delivery. 4. phone back following day as not received confirmation, sorry its not been ordered, will do it now. 5. phone on following morning and still not ordered, sorry customer services will call you within 2 hours and sort it all out. phone back later that day and low and behold radiator still not ordered. it is now ordered on exchange and will be delivered exactly 1 week after it should have been delivered and could still be wrong if the incompetence of B&Q thus far is anything to go by. I have now had to put off tradesmen for another week, I am left as to what will turn up and even when I have requested to speak to a manager I have been fobbed off every time. in my industry that is called GUTLESS! I am disgusted with the treatment of B&Q and will never set foot in their stores ever again because of the way they have handled this situation.”

Helpful Report

Posted 6 years ago

“Very helpful staff at the Blackburn store this evening. In particular Phil and Omar. I bought lots of plants and compost etc and they were only too happy to help by lifting the heavy items into my car. A credit to B&Q. Many thanks again 😊. Bev”

Helpful Report

Posted 6 years ago

“fitted by professionals in the few years we have had it none of the drawers or doors fitted as expected. We paid over £5000 for the units excluding worktops sink and tap plus fixing costs.Within months when we started to use the units everything moved the drawers were no more level the doors drooped and proved impossible to put right.I should stress that the units were purchased ready assembled but the four corner units I bought fell apart when we unpacked them and carried them to the kitchen they had just a thin layer of glue holding them together. As the fitters were there they screwed the units together so they could get on.I told the manager in York about them coming apart not asking or wanting any compensation just informing him of a problem Iwas made to fill like a guilty person well bring them back and we will sort it .So would I buy a new kitchen from .NO WAY”

Helpful Report

Posted 6 years ago

“expert advice was told to come into there rhyl store and they would order my item there in my presence nothing to much trouble think the mans name was dan”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,596 reviews