B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item yesterday and chose the “click and collect” option. The total cost of the item was £1.87. I drove a round trip of nearly 60 miles, only to be told that I could not have my goods as I had no ID! I’m am 61 years old and didn’t think for one minute that ID was needed for something that I had already purchased! The young man on the till was obviously embarrassed but couldn’t do anything due to the data protection act! What is this country coming too?”

Helpful Report

Posted 7 years ago

“I have shopped at B&Q in Chard a number of times now. All the staff have been unfailingly polite and helpful, whether ordering a paint colour not usually stocked, or advising which Christmas tree would be best for me. I have found their customer service to be far superior to some of the larger stores and now shop at the hard store for preference.”

Helpful Report

Posted 7 years ago

“I thing they have best customer service possible. I felt like talking with a friend. All was solved quickly nicely. Recommend 100%”

Helpful Report

Posted 7 years ago

“Rude and patronising staff at the Havant branch No customer service skills I will not be returning I will be using Homebase , Eastern Riad , Portsmouth and advising everyone I know to do the same”

Helpful Report

Posted 7 years ago

“I returned a roll of wallpaper, no receipt and couldnt remember when it was purchased. Very nice lady looked up my post code and card so I was able to get a credit note. Which I spent there and then. This was Killingbeck store last Thursday”

Helpful Report

Posted 7 years ago

“Two problems over last few weeks 1. Stockport Store: Shelves for wood screw and bolts completely empty. When I asked a member of staff, they said - It has been like that for weeks because we are waiting for a new supplier. They then said there had been a mix up with the proposed supplier and could be a few more weeks before we have any screws at all !!. How can a DIY have no scews or bolts at all. Surely they should phase in a new supplier like everbody else. How am supposed to fasten the B&Q wood together? 2. In July I stopped receiving email receipts and money off vouchers. After several phone calls and mails, B&Q help desk said I had opted out of receiving Marketing Info on the Card web site. When I said I hadn't and had checked it about 10 since July, and even got a new card. They said I was wrong and I had opted out. What is going on here. They don't conceive it could be a software error on their part, especially after one help desk person said that a lot of other people had the same problem after the changes to the Data Protection act.”

Helpful Report

Posted 7 years ago

“My own experience with B & Q Customer Service in Nottingham has been excellent! After visiting the store to purchase a desk light and bulb I discovered that I had been given the wrong bulb. When I phoned them up Customer Service was apologetic and really helpful. The Head of the Lighting Department, Gillian, phoned me back. She was extremely helpful and really went above and beyond the call of duty of help in a way that is so rare these days. Good customer service is in short supply with so many businesses and I applaud B & Q for their excellent service. I will certainly be using them again. Many thanks Gillian and B & Q.”

Helpful Report

Posted 7 years ago

“Bought colours brilliant white gloss low oudor paint, worst product I have ever bought, not fit for purpose, it's about as good as painting with water, painted on top of already glossed skirting woudent have thought I had touched it, You shoudent be selling it.”

Helpful Report

Posted 7 years ago

“Worked started Wednesday 16th May, two days late. We were informed this now necessitated weekend work as the work top survey was booked for the following Monday. The fitter phoned the electrician from site Wednesday AM & informed him the job was starting, the electrician was too busy to attend that week. The fitter spoke to him about B&Q's policy for the electrician to first and second fit. Work commenced and the fitter under took all first and second fit electrics of sockets and under unit lighting with the exception of the cooker circuits which were later connected at the consumer unit by the electrician. I was aware this was not best practice. We had pre arranged guests at the weekend end and were out all day Saturday. When we returned my partner turned on the kitchen light which did not work. She tried the second (two way switch) and got a mild electric shock. We spoke to the fitter immediately, he said it could not be him because if he had drilled a cable the RCD would have tripped ! Did he know the RCD was operational or covered all circuits ? We were left to investigate the fault ourselves. I was unable to find the problem, I sort help from a neighbour and my brother by phone , a qualified. electrician. We had been promised by our fitter the electrician would visit Wednesday or Thursday of the following week, I made safe the live switch and chased B&Q Tuesday or Wednesday to confirm the electricians appointment. After a few calls to B&Q our fitter phoned me, he was clearly quite annoyed I had phoned B&Q and was rude and quite aggressive. I was angered by his call and phoned B&Q to complain. The electrician was now booked for Friday after noon, after some time they found a wall unit mounting had indeed been screwed through the light cable causing the switch to become live. The problem was resolved, the cooker connected & the installation tested and certified. The complaint was dealt with poorly from beginning to "end"”

Helpful Report

Posted 7 years ago

“Hour and a half in store. Proof of purchase (bank statement) not accepted by staff due to data protection laws. Asked to phone head office on my mobile. 3 calls later told they would email in 48 hours and yet they still have not. Product was faulty so statutory rights are not fulfilled.”

Helpful Report

Posted 7 years ago

“Appalling after service after 14 years of kitchen fitting and today we finished fitting a B&Q kitchen. Absolutely junk. This is a company that should be band from selling kitchens. They told us the designer had been finished he was still there today. Cost my coy 2 extra days sorting out his mess.”

Helpful Report

Posted 7 years ago

“Everything but mainly because you use the delivery company DX, it's such a sorry saga and too long to actually go into here but needless to say we had already spent over £1000 on a kitchen and because of all the problems we had, we cut our loses, took out what we had already fitted and have gone elsewhere. We managed to get a refund of about £300 on the unused items we eventually got delivered but have lost about £500 all told. But hey, not all bad news, we got £50 for all our trouble - you couldn't make it up!”

Helpful Report

Posted 7 years ago

“I had a bathroom fitted and from the time we made a booking there were a number of issues. We were told that they would start the job in 6-8 weeks from confirmation, they then booked the job in for 16 weeks later! We had some incorrect items being delivered prior to the fitting, some damaged items and the quality of the work is shoddy - the job is still not complete almost 18 months later. I have lost count of the number of time I have tried to call customer service - messages left AND emails sent, none of which have been followed up by B&Q just now resulting in a bathroom with poorly fitted tiles, an exposed wire from the flooring, a toilet seat that was never installed correctly and has subsequently broken.”

Helpful Report

Posted 7 years ago

“Kitchen being fitted from today. Gutters arrive to inform B and Q are discontinuing fitting and they have not provided a plasterer that has already been paid for. B and Q happy to take the money for fitting but not provide the service. As it is the fitters are looking for a plasterer themselves which is great but I would avoid B and Q providing fitting and supplying a kitchen unless you have your own fitters which is not what they were selling.”

Helpful Report

Posted 7 years ago

“Served by lady called Bash.Customer service was absolutely AMAZING. Was looking for a grey paint for outside slabs,bash was just so helpful, Nothing seemed to much trouble. There should be members of staff like Bash in every store.”

Helpful Report

Posted 7 years ago

“I had a kitchen fitted and from the start had several issues with incorrect items being fitted to the fitting being of really poor quality and falling apar. I rang customer service several times and the response was often of a willingness to help then was never followed up by B&Q just now resulting in a kitchen that has several pieces that have fallen off. They often provide a list of things they will do and then they never phone back and none of my concerns or repairs needed have ever been addressed. Really upsetting.”

Helpful Report

Posted 7 years ago

“try to buy a wc/bathroom lock it now seems that you have to buy complete locking mechanism, what rubbish so now have a door with un nesscessery holes above door lock. purchased a item reduced from £297.00 to £200.00 asked about delivery and was told that you did not deliver reduced item offered to pay for delivery and was told that you still would not deliver. BRING BACK GOOD OLD FOCUS looks like WICKS in future, you really have become a RUBBISH RETILER”

Helpful Report

Posted 7 years ago

“My local store in Huddersfield used to be very busy on Wednesdays with elderly people making purchasers with a discount of 10 per cent. Now that this perk has been removed the store is very quiet. Surely B and Q were gaining with this arrangement? Its Wickes from now on.”

Helpful Report

Posted 7 years ago

“JULIE at Grimsby branch made the whole process of buying a kitchen easy and gave us so much confidence we were able to trust her every step of the way. So satisfied, well done Julie!!!”

Helpful Report

Posted 7 years ago

“New kitchen”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,665 reviews