B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To start with major issues with the online ordering system. Errors everywhere. And then when I do get the items in my basket and go to the check out half the order disappears. So I give up and I only ordered a mallet and a paving pack. Was down for next day delivery but I was not to be in. So changed it for a day off. No confirmation email/text sent. They other items I went to collect. Could not find half of the items so asked staff. They confirm they had over 9 showing in stock. Came to look with me. Nope none there. Said they must have sold them. I can confirm this was several days ago and the stock error has not been rectified. So beware when ordering click and collect. Decided to try wicks instead. I waited in the day of order delivery and got a text for delivery time. Then got another text later with a different delivery time which was slightly earlier. I had gone to get something for lunch so had to rush back. When it came I was shocked it was only the mallet. When I rang they said it was from a different supplier and they will get them to contact me. Not gonna hold my breath. So ordering off b&q very frustrating and badly managed on their part. It is defently something I will not be doing again.”

Helpful Report

Posted 6 years ago

“B&Q Queens Rd Sheffield. Paul on Garden machinery etc. is an absolute Gem of an employee. He goes above and beyond to give information and assistance at every stage whatever one needs. Nothing is too much trouble and is very trustworthy . I just love visiting the store as I know that anything I buy. if there is a problem it is sorted as soon as I return. He should be highly commended by your Company as a very loyal and exemplary Employee”

Helpful Report

Posted 6 years ago

“Ordered a bathroom via their homefit service. What should have been a 1 week job turned into a 5 week job purely because of B&Q's incompetence. Items were just not delivered, or the wrong items were delivered, or they were broken. The contractors drilled through a gas pipe. The contractors lost our keys. I would happily spend a lot more money next time to just go somewhere else.”

Helpful Report

Posted 6 years ago

“Bq western road Glasgow a person called jackey in garden section helped us on several occasions . She is very helpful member of staff. She makes the effort the. Rest don’t,the rest should just go home and give up.”

Helpful Report

Posted 7 years ago

“B&Q are not capable of providing a home delivery service. Ordered some furniture for delivery. Waited in all morning. Rang up. Delivery had been cancelled because B&Q didn't give Parcelforce the right flat number.”

Helpful Report

Posted 7 years ago

“Replaced table & mitre saw without fuss after 4 weeks.”

Helpful Report

Posted 7 years ago

“DONT USE B&Q HOMEFIT!!!! Recently had a kitchen fitted paid £10,000 upfront first big mistake. There as been some shoddy work done by the fitter, paid a lot of money for solid wood worktops and they have not been sanded and oiled to the standard they should be. Had the manager out who took photos but since then heard nothing. They really are not bothered once they have your money. Please do not use this truly awful company.”

Helpful Report

Posted 7 years ago

“I ordered my bath room and payed for it in full back in February 2018 and was given a fitment date for Monday 09/07/18. Just before this date I received a phone on Wednesday 4th July saying the fitter is running a day late, then on the Friday I was then told there was no firm date as the fitter had left the company. I also telephoned customer services and made them aware that when the bathroom was delivered the sink ,sink taps and bath taps were missing and to this date I’m still waiting for these parts to be delivered. I was then contacted to say that the appointed fitter was on holiday,however ,they have pencilled me in to fit the bathroom on Monday 30th July,however , they said this is still to be confirmed . I have also been into the shop in Coventry to complain and was promised that would sort this mess out,which they haven’t .Its now Thursday and despite contacting them I still don’t know if they are coming on Monday. They say they will phone you back and they don’t, and when you contact them know body seems to do anything thing, Absolute rubbish customer service and appalling communication.The worst company I have ever dealt with ,with out a shadow of a doubt.”

Helpful Report

Posted 7 years ago

“Great assistance from Marcus and other team members. Sorted out our query without any fuss, now we're happy.”

Helpful Report

Posted 7 years ago

“Bought a vanity unit for a small toilet,good unit and taps for the money,fits in well.Been using the club card for a while now and still haven't received any discount in store, confusing!”

Helpful Report

Posted 7 years ago

“The most farcical, amateurish and stressful customer experience we have ever encountered. Would advise anyone to never undertake their fitting service. There is a reason it's cheap.”

Helpful Report

Posted 7 years ago

“I was treated poorly by the workers. They were very patronising and rude.”

Helpful Report

Posted 7 years ago

“wanted the £2.50 decking boards on website kilingbeck Leeds have them so as junction one Leeds. so goes to kilingbeck first no boards have not had them for weeks none on order so goes to junction one no boards . only at £5.25 each . it on website but not in store when ask some one must have just got them .”

Helpful Report

Posted 7 years ago

“Got v33 furniture paint from bnq only 6 quid at the moment best paint for brushing straight onto wardrobe doors Out there outstanding for price must buy”

Helpful Report

Posted 7 years ago

“Purchased a new Kitchen and bathroom and had it installed by B & Q and its been the worst experience of my life, absolute disruption, distress and constant inconvenience - a lot of products were damaged or faulty and had to be replaced, kitchen only been fitted 4 weeks and items are not working - had a cooke and lewis cooker hood that didn't work properly - got another one brand new and this one now doesn't work. Still dont have a fully functioning bathroom after 7 weeks. B & Q seem to get everything wrong and i wouldn't recommend them to anyone.”

Helpful Report

Posted 7 years ago

“I ordered a fitted kitchen in mid June which was paid for in full. I was told today, mid July that they no longer offer the service to fit the kitchen. I spoke to someone in the company who advised me that B&Q making plans to remove this service a while a while ago, and that people were being redundant up to 6 weeks ago. (before I bought and paid for my kitchen). They have that promised a service which they were aware may not be facilitated, and have not honoured those customers who have already committed to them in good will. There are other companies with much more integrity. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“Can’t place an order on the website. Technical Error for a week! Called Customer Service 4 times in 4 days for them to place the order. Same Technical Error. On the 4th call I asked to speak to someone regarding the error and the fact that I have now lost a week of my very small window for my project and got put through to Bulk Items so they could put the order through for me. Guess what? Technical Error! I have £800 of order in my basket and can’t spend it. Maybe £800 isn’t a big order in the grand scheme of things to them but this project is important to me and if anywhere else had all the items I need, I would be going elsewhere. B&Q has me over a barrel and they know it. Who takes a week to fix a Technical Error on a website?”

Helpful Report

Posted 7 years ago

“Spent £6,600 on a kitchen. 6 doors never turned up and 13 handles (omen!), reappointed, no doors or handles! Another call from B&Q reappointing for next week, doors only, handles out of stock. Handles could be found. Theres 5 in my nearest store, 10 in a store 50 mins drive! Customer service gave me some rubbish about different parts of B & Q, i'm not interested in there politics. The answer to me was to pick them up! , which contradicts the earlier comment they made to me, my reply, call the 2 stores with stock and get them posted!! Wait goes on....zzz”

Helpful Report

Posted 7 years ago

“I ordered a bath off B&Q website, spoke to an advisor and was assured I needed a RH bath, so this order was placed and sorted, delivered after a few days...however the bath they ordered was not what I expected of a RH bath; I sent photos in and asked for the opposite to be delivered...after a few more days the WRONG BATH was delivered again, regardless of seeing the photos they sent the same one out again! After speaking to 5 different advisors I was then advised that B&Q are opposite to everyone else and I actually need a LH bath; so they told me it would take a week to get this rectified and sent out which was just unacceptable! Most advisors were clueless! very unhelpful! Disgraced at B&Q! DO NOT RECOMMEND! STAY AWAY!”

Helpful Report

Posted 7 years ago

“I visited Band Q Bamber Bridge today, staff were in short supply and I was getting frustrated. Eventually I found some help from Jane supervisor. She was very helpful as I wanted several items for my decorating project , very knowledgeable and was interested in what I was doing. Thankyou”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,596 reviews