B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hour and a half in store. Proof of purchase (bank statement) not accepted by staff due to data protection laws. Asked to phone head office on my mobile. 3 calls later told they would email in 48 hours and yet they still have not. Product was faulty so statutory rights are not fulfilled.”

Helpful Report

Posted 6 years ago

“Appalling after service after 14 years of kitchen fitting and today we finished fitting a B&Q kitchen. Absolutely junk. This is a company that should be band from selling kitchens. They told us the designer had been finished he was still there today. Cost my coy 2 extra days sorting out his mess.”

Helpful Report

Posted 6 years ago

“Everything but mainly because you use the delivery company DX, it's such a sorry saga and too long to actually go into here but needless to say we had already spent over £1000 on a kitchen and because of all the problems we had, we cut our loses, took out what we had already fitted and have gone elsewhere. We managed to get a refund of about £300 on the unused items we eventually got delivered but have lost about £500 all told. But hey, not all bad news, we got £50 for all our trouble - you couldn't make it up!”

Helpful Report

Posted 6 years ago

“I had a bathroom fitted and from the time we made a booking there were a number of issues. We were told that they would start the job in 6-8 weeks from confirmation, they then booked the job in for 16 weeks later! We had some incorrect items being delivered prior to the fitting, some damaged items and the quality of the work is shoddy - the job is still not complete almost 18 months later. I have lost count of the number of time I have tried to call customer service - messages left AND emails sent, none of which have been followed up by B&Q just now resulting in a bathroom with poorly fitted tiles, an exposed wire from the flooring, a toilet seat that was never installed correctly and has subsequently broken.”

Helpful Report

Posted 6 years ago

“Kitchen being fitted from today. Gutters arrive to inform B and Q are discontinuing fitting and they have not provided a plasterer that has already been paid for. B and Q happy to take the money for fitting but not provide the service. As it is the fitters are looking for a plasterer themselves which is great but I would avoid B and Q providing fitting and supplying a kitchen unless you have your own fitters which is not what they were selling.”

Helpful Report

Posted 6 years ago

“Served by lady called Bash.Customer service was absolutely AMAZING. Was looking for a grey paint for outside slabs,bash was just so helpful, Nothing seemed to much trouble. There should be members of staff like Bash in every store.”

Helpful Report

Posted 6 years ago

“I had a kitchen fitted and from the start had several issues with incorrect items being fitted to the fitting being of really poor quality and falling apar. I rang customer service several times and the response was often of a willingness to help then was never followed up by B&Q just now resulting in a kitchen that has several pieces that have fallen off. They often provide a list of things they will do and then they never phone back and none of my concerns or repairs needed have ever been addressed. Really upsetting.”

Helpful Report

Posted 6 years ago

“try to buy a wc/bathroom lock it now seems that you have to buy complete locking mechanism, what rubbish so now have a door with un nesscessery holes above door lock. purchased a item reduced from £297.00 to £200.00 asked about delivery and was told that you did not deliver reduced item offered to pay for delivery and was told that you still would not deliver. BRING BACK GOOD OLD FOCUS looks like WICKS in future, you really have become a RUBBISH RETILER”

Helpful Report

Posted 6 years ago

“My local store in Huddersfield used to be very busy on Wednesdays with elderly people making purchasers with a discount of 10 per cent. Now that this perk has been removed the store is very quiet. Surely B and Q were gaining with this arrangement? Its Wickes from now on.”

Helpful Report

Posted 6 years ago

“JULIE at Grimsby branch made the whole process of buying a kitchen easy and gave us so much confidence we were able to trust her every step of the way. So satisfied, well done Julie!!!”

Helpful Report

Posted 6 years ago

“New kitchen”

Helpful Report

Posted 6 years ago

“These bellends do not seem to understand the concept of next day delivery. I ordered Monday 1st with next day delivery. I figured it would definitely be here by today (Wednesday 3rd). I have my builders here to do the work so I called B&Q customer support to find my order is only scheduled for delivery on Monday 8th. Now, I am no expert but if you offer next day delivery it should really be the next day and NOT a week later. The customer support was shocking too, no need or desire to make things right. Just a sorry and that is it. Last time I ever buy anything from this horrible company.”

Helpful Report

Posted 6 years ago

“We spent £15,000 on a kitchen that was shoddy from day one. We were overcharged for items by the sales rep, promised things they could not deliver in terms of design When they came to fit the kitchen the workmen were less then considerate with our belongings and damaged our flooring and a few other items we then had hell making a complaint, they compensated us for the damaged items but then the kitchen started to leak, in fact the kitchen leaked on 3 different occasions, the customer service recieved was disgusting when trying to rectify this matter one one occasion we was told that we would have to wait a week to have a severe leak looked into After a whole day of debate they sent someone out to fix the leak but then it took a month to have a replacement unit door sent due to the water damage and now I’m having a nightmare trying to get someone to fit the door They have been rude unhelpful and honestly it has been very distressing dealing with them they have reduced myself and my mother to tears because they hang up the phone or fob you off with promises of call backs that never happen We are supposed to have a 5 year guarantee but just today we was told that our account is closed!!! All in all the service is terrible the kitchen is overpriced, the workmanship is shoddy and trying to sort it out is a nightmare, do not purchase your kitchen from B and Q”

Helpful Report

Posted 6 years ago

“I was at B&Q Hemerston Edinburgh today and I was looking for tiles which I was told the ones I wanted by customer service were in Isle 12 and 14, my wife and I looked all around both isles twice taking our time but just couldn't find the ones we wanted so I spoke to a B&Q assistant called Tom he also looked for them for us to find them under a pile of other tiles, he done a great job very polite and professional and I couldn't thank him enough thank you Tom.”

Helpful Report

Posted 6 years ago

“Ordered 9 boxes of tiles and paid for on click and collect we to collect 2 hrs later as I got there got an email to say my order had been refunded and the tiles were not in stock what a waste of 2 hrs terrible service would not recommend to anyone”

Helpful Report

Posted 6 years ago

“I ordered £400+ worth of wardrobe doors and was told I would have to take delivery by ‘Home Furniture Solutions’ (a company I had never heard of) on a specific Monday. I took the Monday off work. A voicemail on my phone revealed that this had been changed to the following Saturday. I cancelled a trip away on the Sat and on the Friday the delivery person texted to say delivery was now on the Sunday. I am the last drop off on the Sunday meaning that my fitter cannot now complete the job on the chosen weekend. B&Q’s delivery service and the way that they subcontract is nothing short of diabolical. Proceed with extreme caution. I’m hoping my delivery comes tomorrow but my faith in B&Q has been irreparably damaged.”

Helpful Report

Posted 6 years ago

“Visited Crawley branch, served by Eve in the bathroom Unit Super customer service Make our purchasing experience great Valuable staff, don’t let her go”

Helpful Report

Posted 6 years ago

“Visited Cwmbran store to order Fence panels, Garden gate etc. Not knowing where to start, I asked a member of staff from the garden dept to help me. Darren was absolutely amazing. He advised me of everything I needed and arranged delivery for when I needed it. He even said he would sort out the best fence panels for me. Wonderful customer service, valuable member of staff. Please pass on my thanks to him.”

Helpful Report

Posted 6 years ago

“I've have always liked B&Q but did not have a good experience there today. I returned a small tin of their Internal and External Wood Primer and Undercoat as it was UTTER RUBBISH - I put the gloss top coat on and all the undercoat came off in clumps on the paintbrush. They would not give a refund as they stated there was nothing wrong with the paint but rather it was down to me for putting it on over an oil based gloss (they assumed it was anyway). I've used various paints over 25 years and this is literally the worst ever. I followed all the instructions on the tin. The guy then tried to tell me that B&Q paints were better in tests than Dulux. Please avoid this product at all costs as you will regret it and be out of pocket. I left the tin and the receipt at the store in Imperial Park, Bristol, in disgust.”

Helpful Report

Posted 6 years ago

“Was looking for a tap which I saw on the website but could not find it on display. It did say stock was low. I asked an assistant Dee for help and she bothered to go looking through stock and actually found one. Thank you to her for bothering to help, appreciated.”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,596 reviews