B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Garbage service! Ordered an item 2 weeks ago and arranged delivery for today. Received txt an hour before delivery due saying delivery delayed. Contacted courier and staff helpful but basically said the item was not ready to deliver. Contacted B&Q staff and again helpful, explained item was dispatched but couriers were not able to deliver. Was offered an alternative date but not on a date that was convenient to me. Asked if it was possible to arrange another courier for delivery- not an option. No mention of any compensation for inconvenience either. Despite the helpful staff, this is poor service, this has left me a very disappointed customer.”

Helpful Report

Posted 6 years ago

“My wife and I spent c£3K on a new kitchen which B & Q designed. They failed to supply enough worktop to build the kitchen. They did not respond to a complaint made via their website. They did not respond to a letter before action warning of court proceedings, and now they are defending them. They have made no attempts to understand and resolve the issues.”

Helpful Report

Posted 6 years ago

“Largest range of joinery products in Ireland consisted of a few sticks. Power tools were toy town models. Car park was closed.”

Helpful Report

Posted 6 years ago

“Ordered a focal point electric fire..said it would be delivered by a week. .I heard nothing. So phoned them after 10 days.fobbed me off .so after 2weeks heard nothing.went into store said would call me.nothing now I rang them again ..got to wait another 8 days. .terrible service. .believe it when I see it..lack of communication makes me cross..”

Helpful Report

Posted 6 years ago

“I travelled around Cwmbran near to where I live to purchase some adhesive for Cork tiles. After visiting Toolstation and Screwfix and Travis Perkins I ended up going to B&Q. Avery nice man called Chris attended to me as I am unable to walk far. I was sold 1 ltr Bostik glue for £8.98. It was rubbish, my wife nearly ended up with a breakdown after 50 minuts of trying to get th tiles to lay flat. The sub base was concrete and we treated thid with a latex coating last night. They kept coming up. Eventually we went to plan B. She had bought a 500ml pot, way too small for 3 metres. The Evostk Flooring Adhesive was brilliant but we ran out. After checking all the stores no one stockit, only on the internet.”

Helpful Report

Posted 6 years ago

“Didn't make me happy ,cashier couldn't wait while I got membership card out took money off wife's bank card I offered her membership card said too late .speaking of membership card I was told after diamond card finished I would still receive money off vouchers dispite still buying from your still not received any .Think I will be looking for new dig store”

Helpful Report

Posted 6 years ago

“Went to Cardiff gate store and was very unhappy with the service in store. Looking at flooring needed help so I asked a member of staff for help and he wasn’t very chatty or polite and not very helpful , didn’t ask if i wanted anything else and just walked away to go on his phone. The went on to look at tiles and wanted some advice as there was a broken bit on shop floor and was there for anyone to take , I approached the same member of staff and asked if I was allowed to take it and he was very rude when saying no and had a very bad attitude. The member of staff looked unhappy to be in work and was more interested in his phone. Arrived at the store just gone 12pm and left at 1pm. Staff member had dark brown hair and beard, quite tall. When I first asked him for help he was working on flooring. Unacceptable customer service.”

Helpful Report

Posted 6 years ago

“I was treated dreadfully numerous times this week by B & Q in Leyton. Rude staff and a really rude manager Atiq, who was uninterested in my complaints. Total lack of customer service. Faulty goods and I’m well out of pocket from the entire sorry debarcle. Their customer service team are useless and pass me back to store manager who is, as I said, unhelpful and rude. Never buying from this rubbish company again.”

Helpful Report

Posted 6 years ago

“I went to burgess hill branch, I approached cashier to see if there were any other bathroom extractor fans, I asked politely only to get the response “donno”. , she then turned her back on me. Again I said excuse me and asked my question again, she responded “ I said I dunno”, I then asked is there anyone that would know, to which she replied” you best go and find someone at the back”. I have never known service like that, we had gone in to look at kitchens as we are going to replace ours. The brochure I picked up went straight in the bin !!!!! I will look for a company to replace our kitchen with more customer service skills, I went to wickes and purchased my extractor fan , the Wickes experience was a hundred times better than the one I got from B&Q.”

Helpful Report

Posted 6 years ago

“Come on B & Q! Bathscreen push-on seal length 1500mm Please can you make the above a little longer £15 is a lot of money when you can only get one length out of it and the rest is wasted as it is just a little too short Thanks”

Helpful Report

Posted 6 years ago

“Julie at falkirk was very efficient and helpfull she stopped what she was doing to order me a tin of paint that wasn't in stock thanks.”

Helpful Report

Posted 6 years ago

“Ordered Cooke and Lewis hinge on Wednesday and paid £5 delivery charge. That only gave me delivery date of the following Monday! What's more, I have to be in to sign for it! Compared to delivery service from the likes of Amazon the service offered by B&Q is appalling and expensive. - Never again”

Helpful Report

Posted 6 years ago

“Mark Fernandez- excellent customer service at B & Q Cricklewood London ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ n”

Helpful Report

Posted 6 years ago

“I am a current customer and have had just but good experiences buying at B&Q Durham but this evening Keith and Nico made feel very welcome; they not just explained in detail when answering a couple of questions I asked but they both spoke Spanish to me! Honestly, it makes a huge difference when someone tries to speak your language. Many thanks and 'Well done B & Q' for contracting people who can speak other languages rather than English.”

Helpful Report

Posted 6 years ago

“Bought a Beldray steam surge iron sold by B&Q the box stated clearly iron comes with three-year guarantee hence the reason for buying this product from B&Q rather than from other retail store. Kept the receipt and within two years product developed a fault. B&Q could not do anything, spoke with the supervisor of B&Q at Longwell Green Bristol. Then contacted Beldray via telephone, email and produced the receipt. They refused to do anything and demanded the proof of guarantee! the paperwork was thrown away with the box. I am now left with a faulty item which neither B&Q nor Beldray customer services want to do anything. This is extremely poor customer service from both. If this is the way, they treat their customers then they should not be in business. Why should the customer pay for their bread and butter when they cannot produce quality goods and cannot look after their customers? I will most definitely not recommend either to my family and friends to buy any appliances from B&Q. B&Q buys in bulk the rejected goods and sells them cheap on the off chance some will work even if a few don't. This is a despicable scenario which the managers are happy to deploy.”

Helpful Report

Posted 6 years ago

“We were very satisfied with the service we received from B&Q Castlepoint, from the young man who served us to the men who delivered the flooring, the service was outstanding in every respect. We were given a phone call thirty minutes before their arrival and arrived on time. Keith & Bruce couldn’t do enough, nothing was too much trouble. They were an absolute delight. Thanking you all once again. Capt K. Edwards”

Helpful Report

Posted 6 years ago

“Had to return a bathroom sink to the Plymouth branch, phoned before visit and spoke to Mark who checked stock and put one back for me as I was travelling some distance. Contacted him within store and he continued his excellent customer service. Thank you Mark for this really positive experience.”

Helpful Report

Posted 6 years ago

“I searched the store for the product I needed but could not find it. Having eventually found a staff member to ask she pointed vaguely from one end of the warehouse to the other and said"it's down that end"but she didn't know where because it wasn't her department.. I then found several staff in trade dept having a personal conversation. When asked one gave me a very precise location however having searched the whole aisle I gave up and took out my phone and ordered the item to be delivered the following day from Amazon. I they wonder why retail is dying”

Helpful Report

Posted 6 years ago

“I had a kitchen design appointment with Karen at your Maidstone store on August 9th 2018 ( hmmmm a while ago). Karen was excellent at her job, extremely helpful with knowledgable suggestions toward completing the best and most affordable kitchen design for me. I would thoroughly recommend karen as a B and Q design consultant.”

Helpful Report

Posted 6 years ago

“Paid for a shed at crownhill Filled paper work out ladie said Saturday during day Still waiting Stayed in two days for nothing arrived Phones up ladie on other end said she sort it out Monday still nothing Very poor comutcation Dave Campbell”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,596 reviews