B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,661 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My kitchen was ordered on 6 September 2018 for delivery on 17th November for the fitter to start fitting the kitchen on 19 Nov. When I ordered it everything was in stock. Day before delivery I had a call confirming delivery but was told the sink I ordered was out of stock and would be available on 9th December, I then had to shop round to find another sink. One of the packages was damaged and was also the wrong colour, this also could not be delivered until sometime in December, I had to search B&Q store to find a replacement and go and collect it myself. When the fitter started he found that a breakfast bar we had ordered and cost £187 was missing and again a 5 week wait, there was not enough up stand delivered resulting another search around B&Q stores. It seem that once they have your money they couldn’t care less about you. I never ever recommend or not recommend anything as it’s normally a personal choice but I make an exception the is time NEVER EVER use this company.”

Helpful Report

Posted 7 years ago

“Was looking for a particular item in hardware at Kirkcaldy store. Tannoy message sent out. Waited 15 minutes. No one came! Awful lack of courtesy and service.”

Helpful Report

Posted 7 years ago

“While visiting the Gloucester branch at St Oswald's, I was looking for an 'obscure' attachment for one of my power tools, but had no idea if one actually existed. One of the part-time 'floor walkers' (named Chris) was extremely helpful and understood exactly what I was looking for. He used his i pad to locate the part I needed, to show me what it looked like and although it wasn't in store, I can now move on. Thank you Chris.”

Helpful Report

Posted 7 years ago

“Nigel Brown Bought an electric shower only to find that the rail and shower head missing went back to the store and was questioned as if it was my fault never ever again”

Helpful Report

Posted 7 years ago

“Your communication between delivery and customer is appalling .i ordered a new kitchen ,it arrived in bits and pieces. My initial complaint was assigned to a specific customer advisor who promised to oversee my account ,sadly not.i don't think you give a monkeys once you've got the order. It cost me 3 days of my holiday entitlement from work ,which were wasted by your incompetence.”

Helpful Report

Posted 7 years ago

“Your organisation is the worst I have ever experienced. You out source work to self employed muppets who havnt got a clue. They just want to get the job done as quickly as possible. They are messy, late and the quality of work is extremely poor!”

Helpful Report

Posted 7 years ago

“I bought 5 plants that were in clearance sale half price. price label said'5 for £20 or £6 each. According to your member of staff, half price only relates to the single price. He wanted to charge me £15 and not £10. His attitude was....take it or leave it. so i left it, Customer service , he didn't know the meaning of the words and nor does b&q. unhappy customer!!!!!!!!”

Helpful Report

Posted 7 years ago

“Changed delivery date without notice customer service rude still not received order. Never again. I have lost a days pay for nothing. Items are in store but you won't let me change to click and collect. Refused to put me through to the manager uncaring and rude”

Helpful Report

Posted 7 years ago

“We had plenty of notice about the delivery of our kitchen cupboards. The two lads - Kyle Clarke and Martin Bell - arrived on time and were excellent; polite and helpful. They checked everything against the delivery note and advised us about proper storage of the units. Well done!”

Helpful Report

Posted 7 years ago

“Purchased a Link plastic cupboard for £40 and it is a load of rubbish. The instructions are inadequate, pieces don’t fit and when you apply force they split! Having eventually got it all together the doors don’t shut and the shelves feel like they will collapse. Don’t waste your money and come on B & Q read the reviews and take this off sale please to save anyone else wasting £40! Expect better products as a Diamond member.”

Helpful Report

Posted 7 years ago

“Went to buy electrical sockets today that were on offer, really good value for money.I found what I wanted really easily. Served straight away by Andy on the checkouts .”

Helpful Report

Posted 7 years ago

“Have visited B&Q branch in Burgess Hill, West Sussex on a number of occasions over the past few weeks. Firstly for 'Back Boarding' in my kitchen instead of tiling. Then for sliding wardrobe doors and tracking. Each time I was helped by 'Clare' in the store, who was very friendly and went over & above helping me.. Very knowledgable on all the products.. I went over to customer service to ask to leave a positive message for the manager regarding the great service I had received, to be told that 'Clare' was the manager!! She still deserve to be recognised for this. Well done 😃”

Helpful Report

Posted 7 years ago

“I went to b&q branch in honeypot lane to exchange one of my items but at the costumer service desk the lady called Baharti was very aggressive and rude however I have tried my best because of the place that I’m working I can cope with different groups of people but this person is unbelievable and I’ve found that branch with lake of costumer service👎”

Helpful Report

Posted 7 years ago

“I went into BQ gillingham branch to buy some bonding and paint. I was advised by Colin who helped me buy the wright material s . Colin was so helpful and nothing was to much trouble what a very polite and very professional worker you have plus the 2 guys in the warehouse building trade section took so much trouble to make sure I had my materials all stacked and ready for me at the trade counter. And Lauren I think that was here name what anouther loverly person all smiles and helping me so much as I'm hard of hearing . All in all a fantastic experience BQ you have so many professional hard working staff you should be proud . Thank you Colin Lauren and the 2 guys in the building warehouse. A very satisfied customer mr Michael gooch .”

Helpful Report

Posted 7 years ago

“I went in BQ store in the gillingham branch. To buy a bag of bonding and paint . I want to say how helpfull professional and considerate Colin was he also signed me up for a BQ tradesmen discount card . He was brilliant and also 2 of the staff in the builders warehouse were excellent and all 3 could not help me enough . And also Lauren who worked on the builders trade counter was so helpful I think that was her name . I was so looked after my BQ experience in shopping there was first class and i will always be shopping there . BQ you have some brilliant staff and team fantastic regards mr Michael gooch a very satisfied customer”

Helpful Report

Posted 7 years ago

“today i was told that the wednesday 10% discount to older people was no longer available except for 'seasonal' item. B&Q have just lost a customer!”

Helpful Report

Posted 7 years ago

“Do not use delivery service as products do not turn up and u wait in all day 8 to 8 and no apologies. Shocking customer service.”

Helpful Report

Posted 7 years ago

“Dreadful no delivery on dates given.”

Helpful Report

Posted 7 years ago

“I just want to sing the praises of Dave kitchen designer at B&Q Lincoln store! I had a kitchen fitter all lined up for June 2018 to replace a disabled mans kitchen whom I look after. This said mate let me down and Dave came to the rescue.I have never designed a kitchen before but I took my amateur sketches in to Dave and he had it on the computer within 40 mins. Delivery came as promised and even when I messed up in one of my measurements Dave sorted out that mess out too! Dave your a hero!”

Helpful Report

Posted 7 years ago

“I had a bathroom installed by the bq unfit,sorry homefit,the sink never emptied properly and attempts to get itk fixed failed eventually told they ate closing so much for my guarantee was told to artange my own plumber and pay him then get a refund from b q trouble I'd they don't do cash refund you have to wait for a cheque it'd the last time I deal them”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,661 reviews