B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgraceful customer service,an employee was passing me and when i tried to ask a question he simply replied i'm finished and and kept walking.”

Helpful Report

Posted 6 years ago

“Bought and had installed 3 Cooke & Lewi Equinox thermostaic showers. All 3 leaked when off. One from the shower head one from the hand shower and the other from the internals of the monobloc. Quality control seems non existant. These have a 5 year guarantee and yet are faulty out of the box. I now have to pay for the plumbers to remove and box them up for return and the pay again for reinstalling. B&Q you really need to start selling reliable fittings. These add on costs to your customers are totally unacceptable. These are all going back.”

Helpful Report

Posted 6 years ago

“Rob Brought and fitted cook and Lewis toilet, Over the last year I have replaced everything except the seat, bolts for water tank made from mild steel rusted out, flush siphon failed after six months, it is all made from the cheapest materials, Total waste of time and money”

Helpful Report

Posted 6 years ago

“Extremely rude staff at the portrack branch.. ill go elsewhere next time id get more help at a nursery”

Helpful Report

Posted 6 years ago

“well where do i start. ordered a kitchen . missing items on delivery. upstand cupboard doors hinges cooker hood we choose wasnt added to order... must have rung shop 10 times and been in to collect our missed items about half a dozen times. disgusted. having to pay our joiner for extra days work for your disgusting service ..”

Helpful Report

Posted 6 years ago

“How dated is your payment Policy no apple pay ot contacless you seriously need to get with the times Please do something about this it is not good for your business Leicester store”

Helpful Report

Posted 6 years ago

“I sent my partner for some silver glitter that you add to paint and the Valsper brand that I had used first was out of stock and they had told him it was discontinued. I spoke to a member of staff on the phone and I was upset and he said they was going to do their upmost best to sort the glitter they search the wearhouse high and low eventually they found some silver glitter once they used the lift I was so so happy the glitter is a really good coverage on the walls and looks fabulous.My partner and I would like to give Shell,Sue and Ed a special thank you for going out of their way to make one very happy customer”

Helpful Report

Posted 6 years ago

“I went to the Durham Dragonville store to buy (a) a canister of gas for my brazing torch and (b) a tube of superglue. Arriving at the checkout, the young lady there told me that she, being herself less than eighteen years old, is not considered responsible enough to sell goods that may not legally be sold to anyone under that age. I offered to show her ID, but no; I and the rest of the queue at the checkout had to stand and wait while she fetched another assistant old enough to to tell whether I am over eighteen or not. (I am seventy - and look it). This is not an isolated irritation; if it were, I wouldn't be moaning about something so small. But I've lost count of the times I've been annoyed, frustrated, delayed and disappointed at B&Q, and treated with what feels like studied discourtesy. I still go there to buy small items, because it's conveniently near to where I live; but, honestly, the incompetence with which the store run is almost laughable, and the attitude and ignorance of the staff is deplorable. Some of them - not all; there are honorable exceptions - deserve a P45 straight away. Who the hell says, in answer to a customer's question (and I quote): "Dunno, mate; I only work here"? I don't wish anyone ill; but I can't see B&Q surviving as a business much longer unless they buck their ideas of efficiency and customer service up pretty considerably; and they really don't deserve to.”

Helpful Report

Posted 6 years ago

“Called in today to get 3x sheets of 9mm ply only to be told they had sold a full pallet load that morning and they had none left (which I find very hard to believe at 11:30), I was then advised to go to Selco, staff couldn't even be bothered to check if another store had it, so I've now signed up to Selco and they were more than helpful, think I'll be going there from now on (thanks for the tip)”

Helpful Report

Posted 6 years ago

“I was going to write a review about how my new toilet was delivered with broken toilet pan, and replacement took hours of negotiation and that the replacement had a broken toilet seat, and no one in the local store could help as said 'they didn't know anything about DIY' but is there any point? B&Q will continue to carry on regardless until the business fails and the directors have to face the investors who as we all know are so much more important than the customers!”

Helpful Report

Posted 6 years ago

“Ordered items on line for delivery tomorrow 17th November. Just got an e-mail today saying only part of order will be delivered. I arranged a builder to come on Monday to fit this fence. He can't part install a fence. Had to cancel him. B&Q are SO unreliable & cannot be trusted.”

Helpful Report

Posted 6 years ago

“I ordered flooring online for delivery on a specific day. It did not appear on the day. I rang and was told it would be delivered next day. I did not arrive. So the next day I rang to cancel the order and was finally told the truth - the flooring was going to the sub- contractor today and would be a further 3-5 days before I got it. Just try being realistic and truthful. I won't be ordering online again.”

Helpful Report

Posted 6 years ago

“Just like to say how pleased we were with a kitchen we ordered on 8/10/18, we previously went to the Reading Gate store to look at the showroom after choosing the one we liked, we received good customer service from a girl named Nikki Cornick, she was very knowledgable about kitchens and designed it for us, after giving her the kitchen size she emailed photos of the kitchen to us on the19/9/18 and it was exactly what we were hoping to have. We were well pleased with it went back to the store and paid for it and as promised she said would be delivered on 26/10/18, absolutely everything was delivered, 60 items no bits missing, Nikki phoned us the following day to make sure everything was delivered and were we happy, delivery guys were very polite and helpful placing it where I asked, kitchen has now been fitted by my nephew Buzzwood Carpentry & joinery, would recommend a visit to the showroom as the kitchen staff seem to know their stuff. One happy couple.”

Helpful Report

Posted 6 years ago

“Ordered flooring online, booked fitter etc only to be told the day before it was due to be delivered that they had no stock! incompetent in the extreme”

Helpful Report

Posted 6 years ago

“Order for click n collect as website says in stock to be called as 'there is a glitch in the system, we don't stock those items' shocking customer service. Had to have home delivery because I need to finish kitchen off, but will avoid b&q in future”

Helpful Report

Posted 6 years ago

“I received very good customer service from a staff member called Tiernin at Friern Barnet B and Q in the retail park. Very helpful, polite and cheerful young man. Credit where it is due. Thank you.”

Helpful Report

Posted 6 years ago

“Nightmare just trying to purchase additional it kitchen units. No longer able to pick up from the shelf. A member of staff has to process the order then another has to pick it for you. Still waiting after 35 minutes for 3 boxes. Rubbish. MFI adopted this system before they went out of business.”

Helpful Report

Posted 6 years ago

“Bought some one coat gloss and started painting with it, after 2 days doing landing stairs and hall way thought great job, until it dried patchy painted again still dried patchy next time will be dulux”

Helpful Report

Posted 6 years ago

“My Husband rang for some prices (Exeter) , told go on line everything is on there , well dear Sir not everyone has internet , especially when you are age 77 , so ignorant and unhelpful , horrible man”

Helpful Report

Posted 6 years ago

“I've spent so much money in this store (Gants Hill Branch) and other stores to find that they would not exchange 2 items for me even when I have spend more than £500 just on light swiches and sockets. I'll be spending my money elsewhere. Very unhelpful staff. I'm sure your business won't be lasting long either and I'll see another B&Q shut down...”

Helpful Report

Posted 6 years ago

B&Q is rated 2.2 based on 2,596 reviews