B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello On visiting one of your stores in Eastwood Nottinghamshire last week, I went with the intention of viewing what was available in the kitchen and bathroom section of the store. I’d been pondering on new taps and shower fittings in my bathroom. While in store I was approached by a young gentleman by the name of Jake who asked in a professional manner if he could assist me with anything. He showed me various different options that may be of benefit to what I was looking for. I am pleased to say that without his knowledge I may of walked out of store with exactly what I went in with. I purchased a very nice feature tap and additional new shower fittings. These now look amazing in my bathroom and would like to thank the store and this gentleman for his assistance and knowledge in helping me decide.”

Helpful Report

Posted 7 years ago

“Categories Alternate Text Mike Rawlins For companies Your review counts! You reviewed DIY Add photo Mike Rawlins Mike Rawlins 2 reviews Star 1 Star 2 Star 3 Star 4 Star 5 Just now Totally rubbish customer service Totally rubbish customer service. Handed over £310 for a Sanislim macerator that costs £304.80, for next day delivery to my local branch. I believe the girl on the till gave me the correct change but put down that I only paid £304. I phoned customer services the next day at 11:30 asking if my delivery was in. They said they will make enquiries and phone me back. they phoned my "Wife" back after 30 mins and told her it would be in store after 1PM. I immediately phoned back to confirm and ask them to phone me, not my wife (why they phoned my wife in the 1St place is a mystery). I was then told that my item will not be delivered as there was 80P outstanding, and that I would have to drive to Harlow, 17 miles away to pay the 80p balance and that the macerator would not be delivered until this balance was paid. In the meantime, the shopkeeper at Fyfield cannot trade as they have no toilet and no sink to wash their hands and prepare food. So it was beyond anyone to use their common sense and say, "well lets deliver the item anyway and when the guy comes in to pick up his purchase, ask him to pay the 80p. disgusting and irresponsible behaviour. But they are sorry. pathetic”

Helpful Report

Posted 7 years ago

“This review isn’t directly at B&Q but a joint between them and Be Modern. We purchased the Be Modern Beauport Fire Suite in Cashmere for the downlight LED effect. First of all cashmere to Be Modern looks grey in the home. It might look Ivory/off white in the store with all of the artificial lights but it certainly looks grey at home. The LED lights have to be installed and a plug fitted by yourself. There isn’t a switch for the lights so if you are hoping for a all wire hidden fire suite then think again. You will have to unplug the lights to turn them off. There are 3 switches on the fire, surely one of these could have operated the lights. The customer service of Be Modern was awful. They deliver when and on,y when it suits them. I was told that if I can’t be home for the delivery then a neighbour would have to take it. It’s an assembled fire suite. It’s huge and very heavy. Who would be able to accept that and then how are you meant to move it when it takes 2 delivery men to drop off!?”

Helpful Report

Posted 7 years ago

“Was promised when we purchased our kitchen YOU WILL BE ABLE TO BUY THE INTERGRATED DOOR FOR A DISHWASHER UPTO 4 YEARS we went back to buy it last week only 3 years after buying the kitchen to be told the kitchen we have has been discontinued SOLD TO US BY SALES TAFF WHO LIE TO GET THERE COMMITION NOT HAPPY WOULD NEVER HAVE GOT IT FROM B&Q HAD THEY HAD BEEN HONEST WITH US FROM THE DAY WE PURCHED IT.”

Helpful Report

Posted 7 years ago

“Purchased a 3 metre worktop from B&Q. I have fitted many kitchen worktops over the years and there has always been a strip of formica matching top surface to finish off the end cuts for a neat professional job. Apparently no longer with B&Q are these strips included and what is more you cannot buy one from store. Crazy! They do sell the metal end caps at a ridiculous rip-off price of £8 but I bought the exact same item for £2.20 from Tool Station but I should not have to be buying anything to complete an end cut worktop job. I should mention on checking, that Wickes sell the identical worktop that I purchased complete with end strip and it was £3 cheaper.”

Helpful Report

Posted 7 years ago

“Not a nice place to shop, the staff can be unknowledgeable, the woodcutting servce could be much better, and their is a poor quality of items on offer.”

Helpful Report

Posted 7 years ago

“My husband went to B&Q Evesham today to purchase some wallpaper but you only had 3 of the same dye shade and we needed 4. He was just about the order some when Mandy found the 4th roll with the shade dye. He’s asked me to leave a review to say how very helpful Mandy was throughout and for going the extra mile. Thank you so much Mandy you’re a star.”

Helpful Report

Posted 7 years ago

“Was served by Jack H in the plumbing isle was very helpful and got exactly what I needed”

Helpful Report

Posted 7 years ago

“Took 3 days of work in total for delivery of a door , still never got it , cancelled order in the end , no notice or anything to say it wasn’t coming , shocking service , won’t be buying from them again.”

Helpful Report

Posted 7 years ago

“I have made an order in February 2018 which I have cancelled the order a few days later . I was suppose to get an instant refund atleast within 30 days. Nobody bothered I wasted my time and effort in communication. They claim it was an error made by b&q and now they are saying I have my money given back in the trade account since my balance is fully paid by me I do not see any overpayment. There was lack of communication. Every time I speak or write to someone it’s always someone knew and they don’t know my concern so I have to keep repeating back every time. But it’s going to be almost a year chasing backwards and forwards and still no refunds to this day So I decided to get this matter sorted with the ombudsman for now. Probably get legal advice and may bring this on Twitter.”

Helpful Report

Posted 7 years ago

“I bought some paint from here, not thinking that I would need to check that the lid was secure, once I got home and lifted the carrier bag out of my car, it had spilt in the bag and had soaked through to my passenger side footwell. Looking at the paint, there was no plastic seal (it was a plastic tub). I contacted B&Q and they basically said they aren't responsible for their products when they leave their store and if things are damaged in transportation then that's the customer's fault.....even when they sell faulty products. I won't be buying from any B&Q store ever again and to be honest, you can get most things cheaper elsewhere, you just might need to go to several different stores.”

Helpful Report

Posted 7 years ago

“a waste fitting dont sell sell them went down the isle and there it was, a total joke will not be using them again,”

Helpful Report

Posted 7 years ago

“We ordered laminate in 2015. The delivery service was awful. Aprox 5 deliveries arranged and no one showed up. Eventually we cancelled our order and the items turned up a few days later, which we refused delivery on as our money was being refunded....was... Fitters had to be cancelled, losing our deposit. The refund was held by BnQ as they still had one hand on our money (banks explaination) which meant we couldnt buy elsewhere and rebook fitters. Eventually we went in to store, and the store managed to get the payment released (about 2 weeks in) I left a review on their website but "We have read your review and value your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" The flooring has a 20 year guarantee, but the reciept texts have all but vanished. The coating on the flooring is that thin, that despite it being for a high use area, it has worn away and even though we only damp mop (and this is suitable for wet areas) the corners and edges are rising.”

Helpful Report

Posted 7 years ago

“Dear, Jonathan Lowe (Wisbech B&Q), I and my partner have been very impressed and grateful for the advice and help you have given in kitchen design and the patience in exploring our needs and wants, your eye for detail has been invaluable!!! Many thanks indeed, we never gotten anywhere like we gotta from you in B&Q. 5 stars services you made for us!!!! Best wishes Jonathan Lowe, you are really professional person, we are recommending you for everyone! He knows how to safe the money and do what you really dreaming! Mindaugas and Zivile”

Helpful Report

Posted 7 years ago

“Spoke to Martin today from Newtownabbey store, Martin gave a great customer service and located the items I wanted. My thanks to Martin again for his excellent customer service.”

Helpful Report

Posted 7 years ago

“The customer service is a joke. When you buy something and pay for a delivery, you expect to get it at your door. Well, not at B&Q. I live in a buiding where there are hundreds of flats and a Concierge to receive deliveries on my behalf. However, B&Q managed to delivery at another street to a flat in another building! Isn't amazing? They haven't called me before doing that. I can't find anyone at the address they provided, so I am not even sure if they provided the right address for collection. And now, when I call them, they are not able to provide a satisfactory solution and keep telling me it's just around the corner! Otherwise I will need to collect "a few" more days to get something that was supposed to be delivered the next day. I asked for a refund, they said it could only be done it they succeed to collect the item they delivered. It's unbelievable! I am never buying from B&Q again!”

Helpful Report

Posted 7 years ago

“I bought somthing from them and return the items few minute after and waiting for my money more than ONE MOUNTH to recive and still waiting. I was write every day to explain me someone where is my money. No concrete answer. I'm totally disappointed.”

Helpful Report

Posted 7 years ago

“Been a customer of this company for years queens drive Nottingham Went yesterday to pick up 2 items as it was pensioner discount day (I thought) 1 item out of stock due to reorganisation and one only available on line approx value £80 Bought cheap highly discounted paint for £8 only Was told at checkout that Wednesday discount day now not available only for garden?.. No reason to spend my money there now will go to other stores Out of stock on popular products and sizes has been a problem for years Bye bye b&q not my first choice now”

Helpful Report

Posted 7 years ago

“Stafford store today ALL VERY HELPFUL must mention James on the shop floor and Dan on tradepoint counter went over and above thanks everyone.”

Helpful Report

Posted 7 years ago

“Placed an order online for slabs plus sand and cement, told me online that delivery will be made within 3 days, job was booked in then was told the slabs will be seven days and there's nothing they can do, fuming, lost the job and a weeks money. Won't make that mistake again”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,665 reviews