B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,619 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Caroline in the call centre (0333 004 9999) was extremely helpful locating Sandtex Olive Green Masonry paint at B&Q Aintree branch, who also worked wonders finding me 4 5L tins. I am extremely impressed with the competence of the aforementioned staff!”

Helpful Report

Posted 7 years ago

“Terrible attitude from driver to customer. Will cease to do any business with them as from today. Will take my custom elsewhere..”

Helpful Report

Posted 7 years ago

“I visited the Keighley store and was served by Lorna in the outdoor dept. I bought a Xmas tree and there was only one left in a stand which was bolted in. Lorna took it out of the stand for me and netted it. I work in the Customer Service industry and I found her extremely helpful, polite and friendly . Lorna gets 10 stars from me.”

Helpful Report

Posted 7 years ago

“Went into Speke BQ store could not find what I was looking for asked a staff member ,he took me to it,he helped me locate a few items he was really helpful.His name is Ben off DECOR.Thanks BEN.”

Helpful Report

Posted 7 years ago

“Went into the Huntingdon store and was helped by a very pleasant man......Ken. He showed me where to go with knowledge and advice.”

Helpful Report

Posted 7 years ago

“Went for Christmas decorations spoilt for choice .Maggie (mrs Christmas ) was brilliant in helping us with lights, decorations. So much fun ....🎅🎅”

Helpful Report

Posted 7 years ago

“Order ready for collection very quickly.”

Helpful Report

Posted 7 years ago

“It’s not even worth 1 star, refused to refund or replace damaged worktops we bought in a local store, I will be taking this matter further !!!”

Helpful Report

Posted 7 years ago

“Do the words ‘customer service’ exist in this company? In Belfast I asked for help with a Xmas tree, a grunt was received from one staff member, not sure what she actually said. God forbid everyone eye contact should be met ! After 10 mins and another enquiry a nice gentleman came to help B & Q, get your act together and train your staff properly or else get new staff!!!”

Helpful Report

Posted 7 years ago

“i BOUGHT A SIROCCO INGNITE ROYAL BLACK MANUAL CONTROL INSET GAS FIRE, I WOULD ADVISE NOT TO BUY THIS FIRE, YOU HAVE GREAT DIFFICULTY TURNING THE FIRE ON, BECAUSE YOU CAN NOT GET YOUR FINGERS DOWN THE SIDE OF THE FIRE TO REACH THE CONTROL, YOU HAVE TO TAKE THE FRONT OF THE FIRE OF, WHEN YOU DO TURN IT ON, IT IS A WASTE OF TIME BECAUSE THE HEAT OUTPUT IS TERRIBLE, WHEN YOU COMPLAIN TO B&Q THEY JUST SAY, TAKE THE FIRE OF THE WALL AND WE WILL GIVE YOU A REFUND, THAT DOESN,T HELP WHEN YOU HAVE TO PAY A GAS FITTER TO TAKE THE FIRE OUT, AFTER PAYING FOR IT TO BE INSTALLED AND ALSO PAY A BUILDER TO MAKE A HOLE FOR THE FIRE TO FIT.I HAVE BEEN INTOUCH WITH THE MANUFACTURER BUT NO HELP FROM THEM.”

Helpful Report

Posted 7 years ago

“Worst customer service at the coatbridge store. The woman Eleanor who is at the paint part in the store was extremely unhelpful and very unfriendly to say the least. Don't want to go back after this experience. Shocking! If she can't be bothered with her job then don't be!”

Helpful Report

Posted 7 years ago

“Chelmsford store is a disgrace with very unhelpful management team and the shop assistant on till 3 this morning (8/12/18) should be sacked!!! The only positive thing there today was Ryan who was working outside netting the Christmas trees!!”

Helpful Report

Posted 7 years ago

“Ordered bath and toilet from B&Q online, they took the £750 that day but failed to deliver or contact me within the promised 24 hours. It now transpires that B&Q blame Ideal Standard for the poor customer service. So much for customer satisfaction!!!! I will have to contact Ideal Standard and tell the B&Q think they are a poor customer focused organisation. No idea when my bath and toilet will arrive if ever !!!!!!”

Helpful Report

Posted 7 years ago

“Staff following me around, Talking about me on their radios, All I was doing was trying to choose some stuff to fit out my bathroom, I’m 55 years old, was with my wife and not really dressed has a tramp, and don’t think I look like a down and out druggy. Longwell Green I’m Bristol the staff should be ashamed of themselves.”

Helpful Report

Posted 7 years ago

“They don't even take off the raper, yet they charge del fee. Item did not even work”

Helpful Report

Posted 7 years ago

“LEANNE. BARROW-IN-FURNESS BRANCH Store code BAR286 This lady is a true star. Went in Barrow branch to buy some tiles. None available in store and I needed them in 2 days time. She set about ringing closest branches and eventually found what we needed in Preston. Many thanks Derrick”

Helpful Report

Posted 7 years ago

“Despicable service. I bought a bedroom door online on the 2nd of December and the delivery was due today and it didnt turn up. I would look over it if my order was something diminutive but it is a bedroom door and it is winter.”

Helpful Report

Posted 7 years ago

“One of the worst place to buy furnitures from all chinnese besides what we orderd wasnt recived completely messed up the whole order wardropes one size and tge doors different hangers and hanging rails never recived have been charged extra and completely disaster and a waste of time”

Helpful Report

Posted 7 years ago

“My kitchen was ordered on 6 September 2018 for delivery on 17th November for the fitter to start fitting the kitchen on 19 Nov. When I ordered it everything was in stock. Day before delivery I had a call confirming delivery but was told the sink I ordered was out of stock and would be available on 9th December, I then had to shop round to find another sink. One of the packages was damaged and was also the wrong colour, this also could not be delivered until sometime in December, I had to search B&Q store to find a replacement and go and collect it myself. When the fitter started he found that a breakfast bar we had ordered and cost £187 was missing and again a 5 week wait, there was not enough up stand delivered resulting another search around B&Q stores. It seem that once they have your money they couldn’t care less about you. I never ever recommend or not recommend anything as it’s normally a personal choice but I make an exception the is time NEVER EVER use this company.”

Helpful Report

Posted 7 years ago

“Was looking for a particular item in hardware at Kirkcaldy store. Tannoy message sent out. Waited 15 minutes. No one came! Awful lack of courtesy and service.”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,619 reviews