B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Wednesday, 19th Dec 2018. Went to buy half a dozen sheets of MDF at the Sutton Store, which I needed cutting. Arrived at 1115, only to find that there was no one to operate the cutting machine and would not be anyone till 1215. Does B&Q only employ one person per store to operate services such as this? Eventually, made a second journey to the store in the afternoon, wasting time and petrol. Sutton is a good 20 - 30mins away from where I live, so an hour wasted plus time in the store. Shambles.”

Helpful Report

Posted 7 years ago

“I went to buy some raspberry canes from thje B$Q garden centre. Having selected a healthy pot I took it to the checkout; but it didn't have a price tag or barcode on it, so the girl had to go off and find someone in the garden centre who could price it for her. She came back after a few minutes - having, however, now swapped the pot of canes I was trying to buy for one that was obviously dead. I don't know whether I was more annoyed by the attempt to swindle me or the assumption that I wouldn't know the difference. The 'garden centre' is a joke, because no one who works there knows anything about gardening (or seems to want to). The store as a whole is ill organised and staffed by people who are rude, casual and unhelpful. I would recommend to anyone that they avoid B&Q. It has every appearance, to my mind, of a business on its last legs - and deservedly so.”

Helpful Report

Posted 7 years ago

“Do not buy a kitchen from B&Q, poor customer service, constantly fobbed off with bull.... Some items ordered came in wrong colours, mixed colours or not even come at all, had to go to the store in Meir Park (Stoke on trent) where I tried to complian n was told I needed to phone their help line for complaints, nothing t do with the store, although everything says B&Q on it! Had to keep returning things to the store to get them re-ordered n then find they've missed items off again! This is just a bit of what's gone on, not even an apology, I am do annoyed, this saga has been going on for over 4 weeks n you only have 46 days to fit the kitchen! Never again will I buy from B&Q”

Helpful Report

Posted 7 years ago

“Verve Snow Shovel (metal) - just be aware it is for "digging" snow (or shoveling grain or gravel, etc.) and not for sliding or "shoving" snow off a smooth surface (e.g. a driveway or pavement) - it doesn't do that - unfortunately (which is what I expected/hoped it would do), you need a big plastic one for that. But for digging it will be fine.”

Helpful Report

Posted 7 years ago

“ordered some laminate flooring last night Tuesday from b&q online whilst ordering it said delivery on Sunday once my card details were put in delivery confirmation changed to 15 days time. Went to the store today they said they couldn't cancel it have to phone. phoned they said I have to wait for delivery- refuse delivery then call the day after to start process of refund. guy on the phone was so rude asked to speak to someone above him said he will get someone to call I said when he said probably after delivery have been on the for 45 minutes whilst they tell me they cannot cancel the order or start a refund until after delivery absolutely disgusted with the”

Helpful Report

Posted 7 years ago

“Bought two high gloss double wardrobes and a 4 drawer chest, the bottom drawer of the chest is warped and will not shut. In order to put the doors onto the wardrobes, my brother could not do it himself, as the weight of the doors and the fiddly hinges were a nightmare, he had to call in a friend to give him a hand, his friend who just assembled wardrobes from Ikea said he has never seen anything so complicated re the B and Q wardrobes. I will never buy anything from them again. Ikea here I come.”

Helpful Report

Posted 7 years ago

“Went to Stevenage store after 3 months of aggro trying to get a refund for rubbish bi fold doors,was met by a woman who,quite frankly needs lessons in customer service.She acted like she couldnt be bothered? I asked to see the building manager and was told hes at lunch and thats it, so asked I asked to see the store manager and she reluctantly called him.After ten mins still waiting so I asked her to find out whats happening. No help at all. Be a long time before I buy from there again,would rather travel to Biggleswade and shop in Homebase.”

Helpful Report

Posted 7 years ago

“A rainy day wanted to be in and out at the Crawley Branch. Asked Cameron for help me find the Christmas items in the sale. He took me straight to them even though he was busy re-arranging his department,”

Helpful Report

Posted 7 years ago

“Caroline in the call centre (0333 004 9999) was extremely helpful locating Sandtex Olive Green Masonry paint at B&Q Aintree branch, who also worked wonders finding me 4 5L tins. I am extremely impressed with the competence of the aforementioned staff!”

Helpful Report

Posted 7 years ago

“Terrible attitude from driver to customer. Will cease to do any business with them as from today. Will take my custom elsewhere..”

Helpful Report

Posted 7 years ago

“I visited the Keighley store and was served by Lorna in the outdoor dept. I bought a Xmas tree and there was only one left in a stand which was bolted in. Lorna took it out of the stand for me and netted it. I work in the Customer Service industry and I found her extremely helpful, polite and friendly . Lorna gets 10 stars from me.”

Helpful Report

Posted 7 years ago

“Went into Speke BQ store could not find what I was looking for asked a staff member ,he took me to it,he helped me locate a few items he was really helpful.His name is Ben off DECOR.Thanks BEN.”

Helpful Report

Posted 7 years ago

“Went into the Huntingdon store and was helped by a very pleasant man......Ken. He showed me where to go with knowledge and advice.”

Helpful Report

Posted 7 years ago

“Went for Christmas decorations spoilt for choice .Maggie (mrs Christmas ) was brilliant in helping us with lights, decorations. So much fun ....🎅🎅”

Helpful Report

Posted 7 years ago

“Order ready for collection very quickly.”

Helpful Report

Posted 7 years ago

“It’s not even worth 1 star, refused to refund or replace damaged worktops we bought in a local store, I will be taking this matter further !!!”

Helpful Report

Posted 7 years ago

“Do the words ‘customer service’ exist in this company? In Belfast I asked for help with a Xmas tree, a grunt was received from one staff member, not sure what she actually said. God forbid everyone eye contact should be met ! After 10 mins and another enquiry a nice gentleman came to help B & Q, get your act together and train your staff properly or else get new staff!!!”

Helpful Report

Posted 7 years ago

“i BOUGHT A SIROCCO INGNITE ROYAL BLACK MANUAL CONTROL INSET GAS FIRE, I WOULD ADVISE NOT TO BUY THIS FIRE, YOU HAVE GREAT DIFFICULTY TURNING THE FIRE ON, BECAUSE YOU CAN NOT GET YOUR FINGERS DOWN THE SIDE OF THE FIRE TO REACH THE CONTROL, YOU HAVE TO TAKE THE FRONT OF THE FIRE OF, WHEN YOU DO TURN IT ON, IT IS A WASTE OF TIME BECAUSE THE HEAT OUTPUT IS TERRIBLE, WHEN YOU COMPLAIN TO B&Q THEY JUST SAY, TAKE THE FIRE OF THE WALL AND WE WILL GIVE YOU A REFUND, THAT DOESN,T HELP WHEN YOU HAVE TO PAY A GAS FITTER TO TAKE THE FIRE OUT, AFTER PAYING FOR IT TO BE INSTALLED AND ALSO PAY A BUILDER TO MAKE A HOLE FOR THE FIRE TO FIT.I HAVE BEEN INTOUCH WITH THE MANUFACTURER BUT NO HELP FROM THEM.”

Helpful Report

Posted 7 years ago

“Worst customer service at the coatbridge store. The woman Eleanor who is at the paint part in the store was extremely unhelpful and very unfriendly to say the least. Don't want to go back after this experience. Shocking! If she can't be bothered with her job then don't be!”

Helpful Report

Posted 7 years ago

“Chelmsford store is a disgrace with very unhelpful management team and the shop assistant on till 3 this morning (8/12/18) should be sacked!!! The only positive thing there today was Ryan who was working outside netting the Christmas trees!!”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,667 reviews