B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“went to buy a replacement shower head and pipe. Being a "mere woman" lol, I took the old ones with me to compare. I wasn't sure if they came in different width sizes etc so not sure if all would fit. I was looking for a member of staff to help, there was just one lady leaning against a display near the tills and I asked her for some help. she looked a bit disgruntled to be approached to be honest. I asked if the shower pipe comes in different sizes .." haven't a clue" was her answer, and pointed me to the aisle with the shower fittings. I told her that I had already looked and I needed some help. She then got on the telephone at the till and she spoke to someone and again she asked me what it was that I wanted to replace,,,i told her the hose and shower head were broken and I wanted to replace it ( held the broken one for her to see) and that I needed some help; I didn't know if they came separate or not and didn't know if they had different sizes? She said she would get someone to see me, I waited quite a while before another assistant came over and took me to the fittings and explained that they are all one size , just a difference in length..to be fair the second assistant was very useful, shame about the first lady...NOT GOOD Customer Services”

Helpful Report

Posted 7 years ago

“I bought 2 tins of B&Q own brand 'one coat paint' it said the colour was 'Oxygen' the colour in the tin did NOT match the label so I ended up with a Baby Blue living room door that I've had to rub down and repaint.”

Helpful Report

Posted 7 years ago

“Attitude of staff at the Bamber Bridge store is pretty appalling. Took a recalled item back today the lady on the counter was saying it wasn’t on her recall list she didn’t know anything about it, her attitude was almost accusing us of making it up. Fortunately we had the email proof. She obviously wasn’t feeling well either and proceeded to tell us that as customers come in with all sorts of bugs she was quite happy to pass it on to us! Not very professional at all.”

Helpful Report

Posted 7 years ago

“This review is for the kitchen fitters Les & Craig in Nottingham. We were very impressed with their skill & workmanship. They worked very hard & did a brilliant job of our new kitchen. Nothing was too much trouble. Thank you so much guys.”

Helpful Report

Posted 7 years ago

“DO NOT BUY A B&Q KITCHEN WITH INSTALLATION, its appauling!! Tiles not laid on the floor correctly, leaking dishwasher, water on the floor leaked under the tiles, they trued to replace the damaged tiles but damaged other surrounding tiles trying to replace them. 10 re visits to replace or re fit faulty fitted doors etc, sometimes they turn up sometimes they dont, customer services shocking. We are now on 11th re visit, but guess what, customer services cancelled the visit, but never told us AGAIN!!!!!!!!!! Keep your hard earned cash and go to Wicks or ANYWHERE else, just dont use B&Q!!!!!!!!!!!!!!! Complaint now with Furniture Ombudsman. If I could score 0 stars I would have.”

Helpful Report

Posted 7 years ago

“A big thank you to Alison working in the paint department in Coseley. Very good customer service. 👍🏻”

Helpful Report

Posted 7 years ago

“I'm having an awful experience with B&Q about a B&Q Homefit Kitchen and Bathroom installation. After over a year, and having to use an Ombudsman, they are now being forced to re-attempt to complete the outstand work from the initial installation that was incorrectly performed, or not to a professional standard (This involves replacement of a lot of the bathroom, and replacement of the kitchen worktops and re-alignment of units). The Furniture Ombudsman although slow was very helpful in resolving this part of my complaint, and addressing some other parts such as delays, and poor management. The second part was over the miss-selling of the projects, with regards the services provided by B&Q and their 5-year guarantee. This paper work was not made available before the installation was “completed”, naively I trusted what I was told at point of sale. When delivered it turned out to be just a Tradesmanship guarantee instead of a much more comprehensive guarantee I was expecting, ‘Tradesmanship’ was not mentioned once at point of sale. I've been bounced between various departments, with no one prepared to make an official response to me regarding rejecting the guarantee they provide after the installation was initially "completed". The purchase was also payed for up-front, giving me no leverage for withholding payment. The Homefit team also has some rude and overly assertive or defensive members, that don’t have a helpful attitude when talking to them on the phone.”

Helpful Report

Posted 7 years ago

“This Review is for the gardening manager Will at Swansea Morfa. Will kindly donated a Christmas tree and decorations to a St Joseph's RC school, Clydach. We can now use the usual tree funds for our toilets rebuild fundraiser. Every penny counts in our £30,000 fundraiser. Thank you from myself, staff and children of St Joseph's”

Helpful Report

Posted 7 years ago

“Omg this is the worst place to buy one of the most expensive things in your home do not do it ! There systems will allow you to place and pay for your kitchen in store even though they are not in stock and have also been discontinued, so you will be halfway through your fitting then will not be able to finish it!!!”

Helpful Report

Posted 7 years ago

“100% unreliable. The retailer takes no responsibilities and this is in their T&C but in more subtle words for anything. If they are late or ANYHOW did not deliver on the promise - they DID NOT make the promise of any kind even if they took your money. The best you can end up with is a refund and a robotic "sorry". If your time is worth anything to you then don't deal with B&Q.”

Helpful Report

Posted 7 years ago

“James at the Kirkcaldy store was beyond helpful. Couldn’t ask for better customer service.”

Helpful Report

Posted 7 years ago

“Dont bother going to aintree store. Ive been in. I needed 8 interior doors with frames fitted. 2 exterior doors and frames fitted. No staff to help me. Waited 20 minutes. 2 calls from staff over the tannoy no one came. Ive just got to taskers and im all sorted . Taskers got our money. Terrible service. 3 girls were hanging around the taps jangling when there were lots of people looking for staff to help them. Terrible service. You must have mega buck b and q to watch customers walk out the door when they wanted to spend money in your store.”

Helpful Report

Posted 7 years ago

“Placed order. No date given for delivery. Been on phone 20 mins to be told they'll ring on the day. I actually work so how's that supposed to happen? They were quick enough to take my money but not sort delivery problems !!!”

Helpful Report

Posted 7 years ago

“Just wanted to give a big thank you to a lovely lady called Joyce from the Roneo Corner store in Romford. She was very helpful and went out of her way to locate a product for me to pick up in store later the same day to complete my fitted worktops. Also very pleased with my worktops ordered from b and q and delivered on time. Thank you”

Helpful Report

Posted 7 years ago

“Garbage service! Ordered an item 2 weeks ago and arranged delivery for today. Received txt an hour before delivery due saying delivery delayed. Contacted courier and staff helpful but basically said the item was not ready to deliver. Contacted B&Q staff and again helpful, explained item was dispatched but couriers were not able to deliver. Was offered an alternative date but not on a date that was convenient to me. Asked if it was possible to arrange another courier for delivery- not an option. No mention of any compensation for inconvenience either. Despite the helpful staff, this is poor service, this has left me a very disappointed customer.”

Helpful Report

Posted 7 years ago

“My wife and I spent c£3K on a new kitchen which B & Q designed. They failed to supply enough worktop to build the kitchen. They did not respond to a complaint made via their website. They did not respond to a letter before action warning of court proceedings, and now they are defending them. They have made no attempts to understand and resolve the issues.”

Helpful Report

Posted 7 years ago

“Largest range of joinery products in Ireland consisted of a few sticks. Power tools were toy town models. Car park was closed.”

Helpful Report

Posted 7 years ago

“Ordered a focal point electric fire..said it would be delivered by a week. .I heard nothing. So phoned them after 10 days.fobbed me off .so after 2weeks heard nothing.went into store said would call me.nothing now I rang them again ..got to wait another 8 days. .terrible service. .believe it when I see it..lack of communication makes me cross..”

Helpful Report

Posted 7 years ago

“I travelled around Cwmbran near to where I live to purchase some adhesive for Cork tiles. After visiting Toolstation and Screwfix and Travis Perkins I ended up going to B&Q. Avery nice man called Chris attended to me as I am unable to walk far. I was sold 1 ltr Bostik glue for £8.98. It was rubbish, my wife nearly ended up with a breakdown after 50 minuts of trying to get th tiles to lay flat. The sub base was concrete and we treated thid with a latex coating last night. They kept coming up. Eventually we went to plan B. She had bought a 500ml pot, way too small for 3 metres. The Evostk Flooring Adhesive was brilliant but we ran out. After checking all the stores no one stockit, only on the internet.”

Helpful Report

Posted 7 years ago

“Didn't make me happy ,cashier couldn't wait while I got membership card out took money off wife's bank card I offered her membership card said too late .speaking of membership card I was told after diamond card finished I would still receive money off vouchers dispite still buying from your still not received any .Think I will be looking for new dig store”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,630 reviews