B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have visited the Merthyr Tydfil store twice recently and on both occasions have spoken to Rebecca. This young lady is approachable and extremely helpful. I have been trying to find work tops and wall tiles for my kitchen and she showed me all the new stock that had come in and offered advice on current styles. She also showed me the range of sealants available and couldn’t have been more helpful. This young lady is a credit to B&Q. I would like this review to be brought to the attention of the management at the Merthyr Tydfil store.”

Helpful Report

Posted 8 years ago

“2 out of 4 radiators I received were damaged on delivery. The delivery man literally chucked them out of the van, dragged them across my patio and as a result damaged 2 out of 4 with dents and severe damage on one. The delivery man would not take them back. I called B and Q customer service and explained and they insisted it was my fault that I didn't return them back with the driver when they very well know that THEIR policy is to arrange returns. The lady on the phone loudly shouted at me, repeatably telling me it "IT IS YOUR FAULT" and these are the exact words she used. I maintained calm and polite but was really upset. They finally offered an exchange but the item is out of stock. I am left with extra plumbing costs as I have to bring in the plumber in again to install the replacement, and now I have to choose another radiator which won't match the one I already have installed in the living room. I asked to speak to the manager and was not allowed to talk to the manager because the manager "is busy managing the team" was the excuse I was given. They manager via the customer service assistant offered £35 off a damaged £235 radiator or nothing. The service is disgrace and the worst I have ever experienced. A horrible experience.”

Helpful Report

Posted 8 years ago

“We made several trips to B&Q in Leatherhead to buy fencing products in the Neva range. The staff could not have been more helpful and attentive and pulled out all the stops for us. Some of what we needed was not available in Leatherhead but they arranged everything for us to collect items from Sutton. In particular, Karen in the Leatherhead store was such an encouragement, so cheerful and nothing was a problem she could not overcome. The lady is a treasure and a credit to B&Q; take care of her! We wanted some Anabar fire pits which were not stocked in Leatherhead. Karen had three (from Guildford) ready for us to collect the following morning from Leatherhead store. Great service! Thank you Karen for going the extra mile.”

Helpful Report

Posted 8 years ago

“Stood at Enfield branch for an hour at tradepoint and still no one on the order point not bothering now shall go elsewhere from now on if i treated my customers like this i wouldnt have a buissiness”

Helpful Report

Posted 8 years ago

“Massive thank you to Lee in the Arbroath Branch for taking time out of his busy day to help us, giving us advice on pots. He spent time with us and assured we got the best products available! Thanks Lee for great service!”

Helpful Report

Posted 8 years ago

“Used the internet to make sure product was in stock. YES. Went to collect said item - NO it was not in stock. Member of staff said "Don't trust what it says on the internet, usually wrong" My advice - make a quick 'phone call to check and B & Q get a more efficient way of determining how much stock you have. Never mind I had an 1 hour to spare!”

Helpful Report

Posted 8 years ago

“DONT USE CLICK & COLLECT SERVICE. Website says things are in stock.. you pay £100`s for these items.. then they email you saying actually there is no stock, but we`ll keep your money for 5 days.. They are earning a fortune doing this to people on interest”

Helpful Report

Posted 8 years ago

“I put an order on the 8th of June for bulk delivery. The date for stock to be delivered was 19th so we prepared everything to take that massive amount of stock into our garden. Unfortunately on the 19th only one small package came in. We contacted customer service to find out whats going on - we were told that the rest of order did not come through the system however they took money for that. The delivery was re-arranged for the 21st and we were sent as well a text message a day before confirming delivery time slot. Again, we moved everything to take stock in and again it did not arrive. Trying to contact their customer support we were put on hold many times, waiting for somebody to explain what is going on. Again, somebody said that there was a system failure and order need to be booked in manually. We have lost our holiday taken especially to do our garden project. Disgrace and waste of time. We cancelled order and asked for the refund - we will see how that goes taking into account problems we already had.”

Helpful Report

Posted 8 years ago

“No staff on the shop floor. Wrong prices registered at checkout. Stock very low. Woman on previous checkout closed the checkout in front of me without even speaking to me and then she walked away. Had to request help on next self-checkout. None was offered me although I am a woman and 67 years old. When I pointed out a discrepancy on the checkout price, I just received a shrug, so gave up and paid anyway. In 15 years of using B&Q, I have never received such shoddy treatment. Would have preferred to give 0 stars, but option not there”

Helpful Report

Posted 8 years ago

“Very please with there service and professonal help.”

Helpful Report

Posted 8 years ago

“Popped in to kidderminster branch to purchase some turf. Only 2 tills open and at least 30 people in each queue. The pensioner serving on the till i was waiting to get to had an issue with his till. He put out 4 calls for help even asking for a duty manager assistance which were all in vain. The queues by this time resembled a football terrace . No wonder british shops are closing. I could have grown grass from seed quicker. Will be going to Home base next time”

Helpful Report

Posted 8 years ago

“same as below if there was a no star option i would have chosen that...Must have made over 30 phone calls and have the call log to prove this...They sent us a text to say delivery on thursday my girlfreind booked the day off work and nothing after more phone calls and being promised somebody would ring us back 3 times it was finally delivered saturday morning..Absolutly shocking service even there own fitter had been trying to chase it up and said somebody had been lieing ..Hardly fills me with confidence them coming to fit it today after the experience so far...if it hadnt been this far down the line id have binnned the whole order...Shocking..”

Helpful Report

Posted 8 years ago

“Only giving One Star because the option of no Stars isn't possible. Worst customer service I have ever experienced. B&Q delivered damaged goods that weren't fit for purpose and couldn't of cared less. One item was missing completely. Totally uninterested and unhelpful. They clearly don't have any customer service training. Will never buy anything from B&Q again.”

Helpful Report

Posted 8 years ago

“Delivery agreed, times changed twice, then delivery left vm to say delivery won’t be made. Phoned numerous departments as we have a fitter booked. No help what so ever from b&q Cardiff gate or their vender.. wouldn’t purchase a paint brush from me them!!! Disgraceful service”

Helpful Report

Posted 8 years ago

“Went to the store and waited to be seen by the staff who arranged an appointment for a home visit as wanted a new kitchen and bathroom, the morning of appointment, due at 10am they phoned at 9:30 and said they won’t be coming and they will phone me back with another appointment but they never did, I’m disabled so took a lot for me to be up and ready for that time, there loss of al T of money I will take elsewhere no wonder companies go to pot.”

Helpful Report

Posted 8 years ago

“Do not order anything for home delivery. The following refers to Ilford branch. 1. Bathroom tiles to be delivered after 8am we left in back garden at about 7.20am when no one at the house. We did not notice delivery until the afternoon when we contacted the company to find out when being delivered. 2. Interior doors left supplier and disappeared without trace. Money refunded but told we would have to reorder. Did not bother. 3. Wood flooring not delivered on the Friday it was due as order not properly processed. New date arranged for following Monday between 10am and 12 noon. No delivery during that time and when contacted was told it was out for delivery by contractor who could not be contacted. Not until after 5pm did we find out the order was still in the warehouse. Finally delivered yesterday but delivery men refused to bring into house as per the B & Q commitment. My wife was told one of the men was only the driver and the other said items too heavy to carry. Boxes left on driveway and myself and builder had to carry in when I got home from work.”

Helpful Report

Posted 8 years ago

“I purchased a plywood sheet and the staff member went above and beyond expectation with help in cutting it down to the required sizes.”

Helpful Report

Posted 8 years ago

“I was in cumbernauld branch on Monday i was buying some plants. The plants i was buying were really dried out, when i spoke to the checkout woman she said they just need some TLC.. she (an old woman did not get her nane) charged me full price for inferior goods....she had no customer skills was not a people person at all. I will not be buying from B and Q anytime soon because of her attitude....i think you should be focusing on your staff training. I wad in store at 14.57. Receipt no 248420”

Helpful Report

Posted 8 years ago

“I had ply board to be cut for my latest project Kiren based at Gasgow Greatwestern Road. He was very helpful and not phased at all by my requests He was very affective and polite and helpful.”

Helpful Report

Posted 8 years ago

“Bought a shed at B&Q in Leeds the shed was delivered and installed I had trouble with it and went back to B&Q and spoke to a manager called Robert he did everything he could to sort this out and I'm very happy for what he has done for me I cannot fault the staff at this branch as they go all out to resolve your problem if I could give more stars I would give them 10 out of 10 and my friends are happy with this store as well”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,665 reviews