B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,630 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order anything for home delivery. The following refers to Ilford branch. 1. Bathroom tiles to be delivered after 8am we left in back garden at about 7.20am when no one at the house. We did not notice delivery until the afternoon when we contacted the company to find out when being delivered. 2. Interior doors left supplier and disappeared without trace. Money refunded but told we would have to reorder. Did not bother. 3. Wood flooring not delivered on the Friday it was due as order not properly processed. New date arranged for following Monday between 10am and 12 noon. No delivery during that time and when contacted was told it was out for delivery by contractor who could not be contacted. Not until after 5pm did we find out the order was still in the warehouse. Finally delivered yesterday but delivery men refused to bring into house as per the B & Q commitment. My wife was told one of the men was only the driver and the other said items too heavy to carry. Boxes left on driveway and myself and builder had to carry in when I got home from work.”

Helpful Report

Posted 7 years ago

“I purchased a plywood sheet and the staff member went above and beyond expectation with help in cutting it down to the required sizes.”

Helpful Report

Posted 7 years ago

“I was in cumbernauld branch on Monday i was buying some plants. The plants i was buying were really dried out, when i spoke to the checkout woman she said they just need some TLC.. she (an old woman did not get her nane) charged me full price for inferior goods....she had no customer skills was not a people person at all. I will not be buying from B and Q anytime soon because of her attitude....i think you should be focusing on your staff training. I wad in store at 14.57. Receipt no 248420”

Helpful Report

Posted 7 years ago

“I had ply board to be cut for my latest project Kiren based at Gasgow Greatwestern Road. He was very helpful and not phased at all by my requests He was very affective and polite and helpful.”

Helpful Report

Posted 7 years ago

“Bought a shed at B&Q in Leeds the shed was delivered and installed I had trouble with it and went back to B&Q and spoke to a manager called Robert he did everything he could to sort this out and I'm very happy for what he has done for me I cannot fault the staff at this branch as they go all out to resolve your problem if I could give more stars I would give them 10 out of 10 and my friends are happy with this store as well”

Helpful Report

Posted 7 years ago

“Warning Don't expect any spare parts Tried to get replacement charger, (lost mine) after a lot of time wasting and misleading information B&Q fobed me off with Spares Giant still waiting for some form of response after a week, not hopeful. Product is good but B&Q do not care about aftersales. Never again will go to a reputable dealer in future.”

Helpful Report

Posted 7 years ago

“Santini cream gloss kitchen is awfull not on display with good reason fitted 75% not bothering with rest gets worzr as each cabinet amd door goes on theu dont join up doors have ugly gaps expensive rounded corner unit has a gap bigger at top than bottom dont need to open doors can see whats inside without having too !corner unit open two doors to gey into one does not work practically and no one from b&q cares no response from email and cant help when phone customer"care" their having it back and cancelling finance "dont buy"”

Helpful Report

Posted 7 years ago

“45 minutes waiting to be served... Useless Wigan Store. Here's an idea .... Employ some of the millions that are out of work and maybe, just maybe people will get looked after in store.”

Helpful Report

Posted 7 years ago

“Again product not marked up with bare code so arriving at the till with other customers waiting in line behind me I had to leave the Items behind. In addition not enough staff around to check on the correct price etc. Sloppy sore and section management as this is not the first episode .”

Helpful Report

Posted 7 years ago

“Went to Oldham store, 14 people in the queue, 1 cash desk open, no self service. Left without buying what I wanted. Lots of complaining going on but no staff opening more tills.”

Helpful Report

Posted 7 years ago

“Went to Wisbech store today to order fence panelling and posts and me and my husband were helped by an excellent lad called Lee-Jay who helped us size everything, stack the trolley then load it onto the roof of the car. He was excellent and he made the whole shenanigans excellent and even fun. Five start customer service.”

Helpful Report

Posted 7 years ago

“Ordered garden furniture on line. Delivery arranged for one week later but text came through saying there was a system error and they would be in touch. No delivery and days with no further contact. I emailed to check status to be told a delivery arranged for a week and a half later. Delivery driver arrived with no products in his van(you couldn't make this up) Called customer services to be told items were cancelled by someone and now out of stock for next few months. Not great. Incompetent and poor communication and service. To top it off furniture still being advertised on website and still able to order. Get it together B &Q”

Helpful Report

Posted 7 years ago

“Customer service below any standards. My shower screen exploded when nobody was in the bathroom. They offered me a replacement I have requested a refund but they are unable to provide me with it. My wee daughter could have been injured twice as while installation a guy put his foot and made a big hole in my ceiling. Absolutely disgusted. DON't GET A BATHROOM FROM B&Q !!! DON'T get anything from them !!”

Helpful Report

Posted 7 years ago

“am absolutely disgusted with your customer service. I ordered some composite decking on 20th may and your website said 4 days to deliver. 21st i received an acknowledgement. 23rd i had a text from dx delivery informing me that the delivery would be 24th morning. then had to make arrangements for someone to be in to sign. 24th may at 12.10 i had a text from dx to say the order had been delayed and they would contact me with a new delivery. When i visited scunthorpe store the assistant told me the order had been received at the wrong depot. I sent an email to a Ben in customer services who told me that the order would then be sent out 30th May in the morning. Incidently, I required the product to complete a project bank holiday weekend for a party on the monday. So today, NO ORDER DELIVERED AGAIN!!! I went into the store and spent an hour listening to the idle chit chat of 2 assistants complaining of dx delivery. They told me that the consignment was damaged! So to summarise 1/ 2 failed deliveries 2/ 3 reasons for non delivery, wrong depot, out of stock and damaged in transit. 3/ I am a gardener by trade. If I had ordered this for my customer I would probably have lost the contract down to your incompetence. no replies to 3 emails mrs Lindley”

Helpful Report

Posted 7 years ago

“Am a holder of a Diamond Club discount card. Read t&c's which says 10% discount applies to items available to take home (i.e. available in store) . This was confirmed by the sales assistant..Bought a shower door plus vinyl flooring total cost c£380. On paying expected a discount of £38. Actual discount was £9. Discount was not applicable to shower door even though this was a store stocked item. At best this is poorly worded t&c's and poorly trained staff or simply a con.”

Helpful Report

Posted 7 years ago

“Most of my kitchen I ordered arrived except for 4 items. 3 of which were meant to be deliver a week after the majority of the items. In between these two delivery dates my file was corrupted on there system and customer service said I had to prove I had paid for the missing items. They also tried to imply that I had somehow done something to my file. At this point I went asked for her Manager to phone back. I am still waiting 3 weeks on! So I took all the paper work to the store that took my money to prove I had paid. This I did and they took copies. When I asked when the missing items would be delivered they said that 3 could be delivered within the week but one would not be available for 2 months. As it was something I could get from any electrical supplier I said I didn't want it and wanted a refund. I got a refund but for less than I paid for it. The whole customer service experience was non existent. And I am just about to let my credit card people know that I have been underpaid for the item they couldn't supply in time for my kitchen to be finished. Would not recommend.”

Helpful Report

Posted 7 years ago

“Hated giving this company even one star!girls in store were fantastic but 5 attempts to deliver kitchen and no show booked annual leave on 2 ocassions no email no contact to say they wernt coming. Waited in all day again for kitchen handles and yet again no show and carpenter coming back in morning for 4th time and im dreading telling him still waiting! Disgusting really would never order anything again!”

Helpful Report

Posted 7 years ago

“Wanted to Place an order for over £400 for delivery only to be told that we would need to order more bulk items i.e sand or hardcore as we could only have delivery if bulk items were over £100. We were told the stone flags we were also ordering didn't class as bulk items as they came from somewhere else. We were told this was to make it worth while sending a van out. I would have thought that us being regular customers and paying extra for the delivery it would have been worth the custom, obviously NOT. We have ordered the said goods else where with delivery for a much cheaper price.”

Helpful Report

Posted 7 years ago

“Delivered my large order on time and very helpful when unloading.”

Helpful Report

Posted 7 years ago

“We purchased a kitchen from B and Q homefit Do not as, once you have paid in store the stress begins. Wrong items were delivered when we re ordered the correct items we were told by homefit that they would arrive on a Tuesday, however when they failed to turn up were told it would be Saturday. The fitter is supposed to have completed Thursday before the delivery of the handles, now saturday. He will not be able to complete his job and it delays his payment for his work all at the hands of homefit management. communication with B and Q homefit is virtually nil. They can not even get my phone number correct. If you complain to homefit they are so rude they talk over the top of you Disgraceful attitudes and very poor communication. Once you you ave paid you become a name that they no longer are interested in.”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,630 reviews