B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,619 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DONT USE CLICK & COLLECT SERVICE. Website says things are in stock.. you pay £100`s for these items.. then they email you saying actually there is no stock, but we`ll keep your money for 5 days.. They are earning a fortune doing this to people on interest”

Helpful Report

Posted 7 years ago

“I put an order on the 8th of June for bulk delivery. The date for stock to be delivered was 19th so we prepared everything to take that massive amount of stock into our garden. Unfortunately on the 19th only one small package came in. We contacted customer service to find out whats going on - we were told that the rest of order did not come through the system however they took money for that. The delivery was re-arranged for the 21st and we were sent as well a text message a day before confirming delivery time slot. Again, we moved everything to take stock in and again it did not arrive. Trying to contact their customer support we were put on hold many times, waiting for somebody to explain what is going on. Again, somebody said that there was a system failure and order need to be booked in manually. We have lost our holiday taken especially to do our garden project. Disgrace and waste of time. We cancelled order and asked for the refund - we will see how that goes taking into account problems we already had.”

Helpful Report

Posted 7 years ago

“No staff on the shop floor. Wrong prices registered at checkout. Stock very low. Woman on previous checkout closed the checkout in front of me without even speaking to me and then she walked away. Had to request help on next self-checkout. None was offered me although I am a woman and 67 years old. When I pointed out a discrepancy on the checkout price, I just received a shrug, so gave up and paid anyway. In 15 years of using B&Q, I have never received such shoddy treatment. Would have preferred to give 0 stars, but option not there”

Helpful Report

Posted 7 years ago

“Very please with there service and professonal help.”

Helpful Report

Posted 7 years ago

“Popped in to kidderminster branch to purchase some turf. Only 2 tills open and at least 30 people in each queue. The pensioner serving on the till i was waiting to get to had an issue with his till. He put out 4 calls for help even asking for a duty manager assistance which were all in vain. The queues by this time resembled a football terrace . No wonder british shops are closing. I could have grown grass from seed quicker. Will be going to Home base next time”

Helpful Report

Posted 7 years ago

“same as below if there was a no star option i would have chosen that...Must have made over 30 phone calls and have the call log to prove this...They sent us a text to say delivery on thursday my girlfreind booked the day off work and nothing after more phone calls and being promised somebody would ring us back 3 times it was finally delivered saturday morning..Absolutly shocking service even there own fitter had been trying to chase it up and said somebody had been lieing ..Hardly fills me with confidence them coming to fit it today after the experience so far...if it hadnt been this far down the line id have binnned the whole order...Shocking..”

Helpful Report

Posted 7 years ago

“Only giving One Star because the option of no Stars isn't possible. Worst customer service I have ever experienced. B&Q delivered damaged goods that weren't fit for purpose and couldn't of cared less. One item was missing completely. Totally uninterested and unhelpful. They clearly don't have any customer service training. Will never buy anything from B&Q again.”

Helpful Report

Posted 7 years ago

“Delivery agreed, times changed twice, then delivery left vm to say delivery won’t be made. Phoned numerous departments as we have a fitter booked. No help what so ever from b&q Cardiff gate or their vender.. wouldn’t purchase a paint brush from me them!!! Disgraceful service”

Helpful Report

Posted 7 years ago

“Went to the store and waited to be seen by the staff who arranged an appointment for a home visit as wanted a new kitchen and bathroom, the morning of appointment, due at 10am they phoned at 9:30 and said they won’t be coming and they will phone me back with another appointment but they never did, I’m disabled so took a lot for me to be up and ready for that time, there loss of al T of money I will take elsewhere no wonder companies go to pot.”

Helpful Report

Posted 7 years ago

“Do not order anything for home delivery. The following refers to Ilford branch. 1. Bathroom tiles to be delivered after 8am we left in back garden at about 7.20am when no one at the house. We did not notice delivery until the afternoon when we contacted the company to find out when being delivered. 2. Interior doors left supplier and disappeared without trace. Money refunded but told we would have to reorder. Did not bother. 3. Wood flooring not delivered on the Friday it was due as order not properly processed. New date arranged for following Monday between 10am and 12 noon. No delivery during that time and when contacted was told it was out for delivery by contractor who could not be contacted. Not until after 5pm did we find out the order was still in the warehouse. Finally delivered yesterday but delivery men refused to bring into house as per the B & Q commitment. My wife was told one of the men was only the driver and the other said items too heavy to carry. Boxes left on driveway and myself and builder had to carry in when I got home from work.”

Helpful Report

Posted 7 years ago

“I purchased a plywood sheet and the staff member went above and beyond expectation with help in cutting it down to the required sizes.”

Helpful Report

Posted 7 years ago

“I was in cumbernauld branch on Monday i was buying some plants. The plants i was buying were really dried out, when i spoke to the checkout woman she said they just need some TLC.. she (an old woman did not get her nane) charged me full price for inferior goods....she had no customer skills was not a people person at all. I will not be buying from B and Q anytime soon because of her attitude....i think you should be focusing on your staff training. I wad in store at 14.57. Receipt no 248420”

Helpful Report

Posted 7 years ago

“I had ply board to be cut for my latest project Kiren based at Gasgow Greatwestern Road. He was very helpful and not phased at all by my requests He was very affective and polite and helpful.”

Helpful Report

Posted 7 years ago

“Bought a shed at B&Q in Leeds the shed was delivered and installed I had trouble with it and went back to B&Q and spoke to a manager called Robert he did everything he could to sort this out and I'm very happy for what he has done for me I cannot fault the staff at this branch as they go all out to resolve your problem if I could give more stars I would give them 10 out of 10 and my friends are happy with this store as well”

Helpful Report

Posted 7 years ago

“Warning Don't expect any spare parts Tried to get replacement charger, (lost mine) after a lot of time wasting and misleading information B&Q fobed me off with Spares Giant still waiting for some form of response after a week, not hopeful. Product is good but B&Q do not care about aftersales. Never again will go to a reputable dealer in future.”

Helpful Report

Posted 7 years ago

“Santini cream gloss kitchen is awfull not on display with good reason fitted 75% not bothering with rest gets worzr as each cabinet amd door goes on theu dont join up doors have ugly gaps expensive rounded corner unit has a gap bigger at top than bottom dont need to open doors can see whats inside without having too !corner unit open two doors to gey into one does not work practically and no one from b&q cares no response from email and cant help when phone customer"care" their having it back and cancelling finance "dont buy"”

Helpful Report

Posted 7 years ago

“45 minutes waiting to be served... Useless Wigan Store. Here's an idea .... Employ some of the millions that are out of work and maybe, just maybe people will get looked after in store.”

Helpful Report

Posted 7 years ago

“Again product not marked up with bare code so arriving at the till with other customers waiting in line behind me I had to leave the Items behind. In addition not enough staff around to check on the correct price etc. Sloppy sore and section management as this is not the first episode .”

Helpful Report

Posted 7 years ago

“Went to Oldham store, 14 people in the queue, 1 cash desk open, no self service. Left without buying what I wanted. Lots of complaining going on but no staff opening more tills.”

Helpful Report

Posted 7 years ago

“Went to Wisbech store today to order fence panelling and posts and me and my husband were helped by an excellent lad called Lee-Jay who helped us size everything, stack the trolley then load it onto the roof of the car. He was excellent and he made the whole shenanigans excellent and even fun. Five start customer service.”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,619 reviews