B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,596 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am a holder of a Diamond Club discount card. Read t&c's which says 10% discount applies to items available to take home (i.e. available in store) . This was confirmed by the sales assistant..Bought a shower door plus vinyl flooring total cost c£380. On paying expected a discount of £38. Actual discount was £9. Discount was not applicable to shower door even though this was a store stocked item. At best this is poorly worded t&c's and poorly trained staff or simply a con.”

Helpful Report

Posted 7 years ago

“Most of my kitchen I ordered arrived except for 4 items. 3 of which were meant to be deliver a week after the majority of the items. In between these two delivery dates my file was corrupted on there system and customer service said I had to prove I had paid for the missing items. They also tried to imply that I had somehow done something to my file. At this point I went asked for her Manager to phone back. I am still waiting 3 weeks on! So I took all the paper work to the store that took my money to prove I had paid. This I did and they took copies. When I asked when the missing items would be delivered they said that 3 could be delivered within the week but one would not be available for 2 months. As it was something I could get from any electrical supplier I said I didn't want it and wanted a refund. I got a refund but for less than I paid for it. The whole customer service experience was non existent. And I am just about to let my credit card people know that I have been underpaid for the item they couldn't supply in time for my kitchen to be finished. Would not recommend.”

Helpful Report

Posted 7 years ago

“Hated giving this company even one star!girls in store were fantastic but 5 attempts to deliver kitchen and no show booked annual leave on 2 ocassions no email no contact to say they wernt coming. Waited in all day again for kitchen handles and yet again no show and carpenter coming back in morning for 4th time and im dreading telling him still waiting! Disgusting really would never order anything again!”

Helpful Report

Posted 7 years ago

“Wanted to Place an order for over £400 for delivery only to be told that we would need to order more bulk items i.e sand or hardcore as we could only have delivery if bulk items were over £100. We were told the stone flags we were also ordering didn't class as bulk items as they came from somewhere else. We were told this was to make it worth while sending a van out. I would have thought that us being regular customers and paying extra for the delivery it would have been worth the custom, obviously NOT. We have ordered the said goods else where with delivery for a much cheaper price.”

Helpful Report

Posted 7 years ago

“Delivered my large order on time and very helpful when unloading.”

Helpful Report

Posted 7 years ago

“We purchased a kitchen from B and Q homefit Do not as, once you have paid in store the stress begins. Wrong items were delivered when we re ordered the correct items we were told by homefit that they would arrive on a Tuesday, however when they failed to turn up were told it would be Saturday. The fitter is supposed to have completed Thursday before the delivery of the handles, now saturday. He will not be able to complete his job and it delays his payment for his work all at the hands of homefit management. communication with B and Q homefit is virtually nil. They can not even get my phone number correct. If you complain to homefit they are so rude they talk over the top of you Disgraceful attitudes and very poor communication. Once you you ave paid you become a name that they no longer are interested in.”

Helpful Report

Posted 7 years ago

“James in trade at B and Q Stockton on Tees was extremely helpful... He went out of his way to make my visit successful and straightforward... Really good chap! Thanks...”

Helpful Report

Posted 7 years ago

“Today I bought a sink waste kit from Bolton B&Q to replace the broken one in the kitchen. Fitting it was quite straight forward, but one of the joints was dripping. I went back to B&Q to ask for some advice. I talked to Ilya; he was very patient and helpful. He showed me how to fit it properly and I found out the way I fitted it was wrong. I came back home and refitted the kit. Perfect! The sink was good as new and no dripping! A big thank you to Ilya! You are a star of B&Q!”

Helpful Report

Posted 7 years ago

“Today 02/06/2018 @ 11 AM purchased some heavy items from B& Q Stratford On Avon was helped by two very helpful lads nothing was to much trouble there names were Tom H and Jake L well done lads thanks ( please send my compliments to the lads ) Mrs R Heppell”

Helpful Report

Posted 7 years ago

“Saturday delivery booked as signature required. Ordered a huge shed, cut holiday short to be home to sign for it and it was a suprise gift for my husband's birthday. Delivery company called 45 mins into delivery slot to say it wasn't coming due to lack of driver! They had rearranged for Monday when no one will be in hence Saturday requested. They can't rearrange for next weekend, they can't deliver today and they didn't care. Do you have a safe place to leave it they asked...its a bloody great Shed!. Called b&q to cancel order as everything was now ruined. Can't it be left with a neighbour they asked...oh yes coz they have space for a huge Shed!!!!! Never again!! Plus I have to wait another week for the refund! My parents and neighbour next door but one were going to buy theirs here too but not any more. We are all looking elsewhere! Well done B&Q way to loose business. Forest delivery...avoid any company that use them”

Helpful Report

Posted 7 years ago

“I use Tunbridge Wells B& Q a lot and the Guys and Girls on trade point are always brilliant. But I have to say that Charlie on trade point was exceptional on Thursday he helped me load my van and had his usual happy helpful attitude was a breath of fresh air.”

Helpful Report

Posted 7 years ago

“If it was possible to leave no stars at all I would. Terrible experience with order and delivery. They had 6 weeks to plan the delivery but made no fewer than 5 mistakes with the order. I had to wait days between for correction of the mistakes, In one instance 1 week. No one in B and Q was able to take ownership of the problem. No one knew why the mistakes kept happening. All they seem to be able to do was apologize. I could't even get direct number or anyone to pass on my concerns to. Oh how I wish I checked their reviews before ordering. Do not make the mistake of buying anything you can not immediately check and carry away. They are not professional at all and extremely incompetent in my view.”

Helpful Report

Posted 7 years ago

“If you are thinking about getting your kitchen from b&q think again. It has been a nightmare. Told us we wouldn't get our oven until 7months time when kitchen was already delivered then we had to get a different oven. Had to go down to the warrington store because we were getting ignored over the phone. Than the fridge-freezer came we plugged it in and we found out its not frost free what we asked for now they are saying we can not exchange it so we are stuck with a fridge-freezer that we don't want and my kitchen is incomplete because I cant fit the doors to the wrong fridge-freezer so we are going to be out of packet now. Bad customer service”

Helpful Report

Posted 7 years ago

“Shocking service by the homfit team. Twice cancelled installation dates. Then random working paterns. Most important he left our house with exposed sockets to start work in another kitchen because his manager said he had To stat it by a certain date. This is extremely dangerous.”

Helpful Report

Posted 7 years ago

“Dreadful customer service. Take ages to reply to e-mails, or more often than not, simply ignore them. Will never shop in B&Q again.”

Helpful Report

Posted 7 years ago

“Staff were very very friendly and happy to help. One member of staff inparticular help load the heavy items.”

Helpful Report

Posted 7 years ago

“It’s company policy is to blame their customers when the handles unclip from their own brand paint, which then falls and sprays said paint over customers shoes and car. They take no responsibility and head office state it is customers error and refers you to their ONLINE terms and conditions. Rude management in their Torquay store. Be careful and don’t use the flimsy handles on their own brand paint!”

Helpful Report

Posted 7 years ago

“Cannot believe how different the online service and delivery service is to excellent in store service . We are still waiting for final part of garden set - 3 deliveries and 3 weeks after it was promised - they say they are sorry but don’t do anything to put it right - need to pull their socks up - appalling customer experience.”

Helpful Report

Posted 7 years ago

“Recently had a new bathroom installed. Contractors started late & job dragged on for 11 weeks. Pleased with end result but not the time & aggravation involved. Have given 1 star for the folks at the homefit centre.”

Helpful Report

Posted 7 years ago

“What didn't go wrong , didn't deliver on the agreed date , parts missing so my fitters couldn't finish the kitchen , a second hand oven which had being 're boxed was delivered instead of a new one , I was told I was going to get compensation and the escalation compensation team were on the case never heard anything off them , my kitchen wasn't completed for 5 weeks and latest is we asked the store to pay the initial offer of £300 because the was no contact at all and we were so fed up and now I haven't heard off the store , so today have filled out the form for the small claims court and will send it the end of the week , the nightmare continues.”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,596 reviews