B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saturday delivery booked as signature required. Ordered a huge shed, cut holiday short to be home to sign for it and it was a suprise gift for my husband's birthday. Delivery company called 45 mins into delivery slot to say it wasn't coming due to lack of driver! They had rearranged for Monday when no one will be in hence Saturday requested. They can't rearrange for next weekend, they can't deliver today and they didn't care. Do you have a safe place to leave it they asked...its a bloody great Shed!. Called b&q to cancel order as everything was now ruined. Can't it be left with a neighbour they asked...oh yes coz they have space for a huge Shed!!!!! Never again!! Plus I have to wait another week for the refund! My parents and neighbour next door but one were going to buy theirs here too but not any more. We are all looking elsewhere! Well done B&Q way to loose business. Forest delivery...avoid any company that use them”

Helpful Report

Posted 8 years ago

“I use Tunbridge Wells B& Q a lot and the Guys and Girls on trade point are always brilliant. But I have to say that Charlie on trade point was exceptional on Thursday he helped me load my van and had his usual happy helpful attitude was a breath of fresh air.”

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Posted 8 years ago

“If it was possible to leave no stars at all I would. Terrible experience with order and delivery. They had 6 weeks to plan the delivery but made no fewer than 5 mistakes with the order. I had to wait days between for correction of the mistakes, In one instance 1 week. No one in B and Q was able to take ownership of the problem. No one knew why the mistakes kept happening. All they seem to be able to do was apologize. I could't even get direct number or anyone to pass on my concerns to. Oh how I wish I checked their reviews before ordering. Do not make the mistake of buying anything you can not immediately check and carry away. They are not professional at all and extremely incompetent in my view.”

Helpful Report

Posted 8 years ago

“If you are thinking about getting your kitchen from b&q think again. It has been a nightmare. Told us we wouldn't get our oven until 7months time when kitchen was already delivered then we had to get a different oven. Had to go down to the warrington store because we were getting ignored over the phone. Than the fridge-freezer came we plugged it in and we found out its not frost free what we asked for now they are saying we can not exchange it so we are stuck with a fridge-freezer that we don't want and my kitchen is incomplete because I cant fit the doors to the wrong fridge-freezer so we are going to be out of packet now. Bad customer service”

Helpful Report

Posted 8 years ago

“Shocking service by the homfit team. Twice cancelled installation dates. Then random working paterns. Most important he left our house with exposed sockets to start work in another kitchen because his manager said he had To stat it by a certain date. This is extremely dangerous.”

Helpful Report

Posted 8 years ago

“Dreadful customer service. Take ages to reply to e-mails, or more often than not, simply ignore them. Will never shop in B&Q again.”

Helpful Report

Posted 8 years ago

“Staff were very very friendly and happy to help. One member of staff inparticular help load the heavy items.”

Helpful Report

Posted 8 years ago

“It’s company policy is to blame their customers when the handles unclip from their own brand paint, which then falls and sprays said paint over customers shoes and car. They take no responsibility and head office state it is customers error and refers you to their ONLINE terms and conditions. Rude management in their Torquay store. Be careful and don’t use the flimsy handles on their own brand paint!”

Helpful Report

Posted 8 years ago

“Cannot believe how different the online service and delivery service is to excellent in store service . We are still waiting for final part of garden set - 3 deliveries and 3 weeks after it was promised - they say they are sorry but don’t do anything to put it right - need to pull their socks up - appalling customer experience.”

Helpful Report

Posted 8 years ago

“Recently had a new bathroom installed. Contractors started late & job dragged on for 11 weeks. Pleased with end result but not the time & aggravation involved. Have given 1 star for the folks at the homefit centre.”

Helpful Report

Posted 8 years ago

“What didn't go wrong , didn't deliver on the agreed date , parts missing so my fitters couldn't finish the kitchen , a second hand oven which had being 're boxed was delivered instead of a new one , I was told I was going to get compensation and the escalation compensation team were on the case never heard anything off them , my kitchen wasn't completed for 5 weeks and latest is we asked the store to pay the initial offer of £300 because the was no contact at all and we were so fed up and now I haven't heard off the store , so today have filled out the form for the small claims court and will send it the end of the week , the nightmare continues.”

Helpful Report

Posted 8 years ago

“HELPFUL STAFF AND GRET VALUE”

Helpful Report

Posted 8 years ago

“I bought some lawn turf on Friday 25th May at the Larkfield store. They were laid the same day. I am very disappointed in the quality of the grass. I wish I had gone elsewhere. They would have been cheaper at the garden centre, but it is further away. Difficult to return lawn turf once laid. Very unhappy with the quality...and I am stuck with it now. Unable to send photo. Not very good at IT.”

Helpful Report

Posted 8 years ago

“Titchfield Fareham Store is a NIGHTMARE. Only 2 tills open with people working them. Long queues. Went to self check out. OMG TERRIBLE. Then man comes over to release the till with a large bunch of keys trying to fiddle with the little button to release the till. Happens 4 times over. So gave up walked out. Why can't you have a employee with a card like Tesco or Sainsburys to do the same process. By the way, very rarely have this problem in either Tescos or Sainsburys.”

Helpful Report

Posted 8 years ago

“Went to my local store ..had measurements for my bbq in feet and inches ..asked salesperson what was the equivalent in cms..she told me she doesn't measure in cms and go find a tape measure!!”

Helpful Report

Posted 8 years ago

“Over the past 2 weeks I have been into the local Grimsby branch of B&Q (May 2018) They appear to have lots of staff, but none of them out on the shop floor. They all appear to be hiding away,,, either on their mobile phones or huddling in groups in the kitchen areas. On this occasion my need was small, I only needed some coat hooks around 14 of them and all I was told, is that the stock goes straight out on the floor and we don’t have any,,, sorry,,,,,,, after 2 weeks if looking and asking????? After a 2 weeks I gave up It appears the top brass don’t care, as they will simply put the cash into something else,,,, I hope not,,, But what I found, is that they have poorly trained customer focused staff, who need to understand that “us” the public will determine which outlets live or die. Finally,,,,, I for one will not be shopping there again,,,, ever.”

Helpful Report

Posted 8 years ago

“I bought a bathroom from B&Q Nelson. The sink was cracked and the unit was sub-standard. I went into the store with some photographs of it and spoke to Sophie and James, the manager. Their customer service was exceptional and James understood that it was a genuine complaint. He gave me great advice and directed me to a sink and unit of superior quality. He then said that I could have it for free because he knew I would have to get the first sink out and pay for the installation of the new one. I cannot thank him enough because we are on a tight budget. There was no arguing or haggling just great service. I will always use B&Q Nelson for all my DIY and gardening needs. They were more concerned about the disruption that had happened and did all they could to put it right. Thank you so much, it is refreshing to know that B&Q put their customers first before profit.”

Helpful Report

Posted 8 years ago

“double delivery/ false deliveries- pieces missing took weeks to resolve. Over run an contract all for a substantial expensive Kitchen. frankly staff clearly don't care! They have a fixed compensation scheme so Obviously I'm not alone Never again!!!!”

Helpful Report

Posted 8 years ago

“Customer service line the worse in the country. Totally appalled by the 20min wait times to speak to someone and no one ever chasing up my paid for order that I've never received. I don't know how companies get away with this service and yet B&Q do. I will never buy from B&Q online again which means hopefully never having to ring their awful understaffed customer service team. B&Q you should be ashamed.”

Helpful Report

Posted 8 years ago

“*****DON'T BUY***** ANYTHING FROM THEM THEY TAKE YOUR MONEY AND WHEN ITEMS GET RETURNED THEY IGNORE ALL YOUR EMAILS DON'T REFUND YOU!!!!!!!!”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,667 reviews