B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,665 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutley appalled. I ordered flooring for both my children's bedrooms and should of been delivered today. The delivery guy stated attempted delivery at 1.02pm he never came. I rung Hillsborough b&q they managed to find out that the delivery guy lied and it was not delivered as was damaged. I have been on hold for 1hr to finally get through to them and say they can deliver and I can't collect in store. I move into my new property on Friday so no my children have no flooring. The guy I spoke to was nice and helpful on the phone but he agreed it was appalling the way I have been treat. I said I would like some discount or a voucher or something he said he could not do that but said he would send to the back office and hopefully they will issue that”

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Posted 8 years ago

“Luke from the Norwood was 👍🏾👌🏾😉”

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Posted 8 years ago

“Had an excellent customer services from B&Q Acton branch from Billy, he was very helpful & pleasant member of staff. Very pleased and he went an extra mile to help me load and unload my tiles . We need more people like Billy, keep up your excellent customer services Billy.”

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Posted 8 years ago

“I bought an outdoor extension cord from B & Q. After about a year the fuse blew - it's a 10A. Nobody sells a 10A fuse - not even B & Q!!!!! What a waste - the only option is to throw the whole thing away and buy a new one. What a waste of resources and money. What about the planet B & Q?”

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Posted 8 years ago

“Poor "Click and Collect" service, very very poor custom service, never use again, never. I ordered a chainsaw for a quick job on one Sunday. Two hour later I received "ready for collection" text message and email. I then went to their store in Chingford to collect. They wouldn't release the item, and saying my payment had not been taken, although I could see from their computer terminal that my payment had been authorised. I then left that store, empty handed. Somehow a hour later, I received an email saying the item I ordered had been collected, which I never did. The second day, my payment was taken. I was very unhappy with the experience, so I decided to cancel my order and request a full refund. I called that Chingford branch twice, they said they would take a look and call me back, but they never did. To date, almost two weeks now since I requested the refund, I still haven't received. Just now, I called B&Q custom service, a man served, but just one minute into the conversation, he hung up. I have never experienced such horrible customer service in my life. I will never buy from B&Q again. There are alternatives, eBay, Amazon, HomeBase, or some local hardware shops.”

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Posted 8 years ago

“I could waste time on this review but all you need to know is everyone who’s ordered a kitchen has had same issues !!!! Poor service and missing parts with promised dates not follow through. Like myself.. BEST ADVICE DONT BUY A KITCHEN FROM B&Q”

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Posted 8 years ago

“Seems to me that B&Q homefit is not fit for purpose. Bought kitchen from B&Q and paid for it to be done by them. This was a big mistake. They failed to turn up for installation TWICE. At the start they gave date for installation then the fitter didn't turn up. When I called them they seemed bewildered. Seems original fitter had cancelled but no-one communicated this to anyone least of all me who had taken two days annual leave to be there. My job had not been re-booked. After a strong conversation with the so called project manager a second was date arranged for following week but again no-one turned up. On the third scheduled date a fitter actually arrived and commenced work. However the rate and pace of the work suggested to me that this man was fitting this installation in around another job. It took thirteen working days to refit a small kitchen. There was no good reason for it to take this long. The kitchen is small, no reconfiguration, no gas safe plumbing. Just replacing old with new in the same place. I have put a complaint in writing to B&Q three weeks ago but I have still had no response. This company needs to take a good look at itself. I advise anyone to go on line and find themselves another company to do their fitting. In my experience it is all poor communication and lame excuses from B&Q.”

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Posted 8 years ago

“very poor service from start to finish ordered kitchen Jan told it would be fitted beginning march then told 12th march then told 30th April then 3rd April then 16th April. had we known we would have all the stress of getting it fitted we would have gone else where, very dissatisfied. and taken a week to get the paperwork_ gas cert/electric cert/fitting guarantee and only because I have contacted them to find out why we haven't got them”

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Posted 8 years ago

“Quick links to different product lines and useful FAQs make this site easy to use. Colourful visualisations of room décor using B & Q products provide inspiration. The site also helpfully flags up discounted product lines.”

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Posted 8 years ago

“Burton on Trent, I had a lovely young man serve me on the tills I believe I caught his name as Ti, he was very helpful and patient with me when I wanted to sign up for a club card, was very helpful 😊”

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Posted 8 years ago

“Very helpful staff. Answered all my questions and gave advice.”

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Posted 8 years ago

“Very competitive with pricing and stock held”

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Posted 8 years ago

“James at kirkcaldy retail made us happy! What a genuine guy....so helpful. Really grateful for your help James. Credit to the company....thanks again. (Handles look amazing!)”

Helpful Report

Posted 8 years ago

“After checking on-line the required item (Bosch Workshop Radio) was in stock I visited the store to buy, and had hoped to use sixty plus discount card. Could not find item in store asked five different staff members (one told me to go to PC World or Curry's) who were of no help, eventual went to trade counter, computer was checked was told it had never been in stock in store. Also told no UK store had in stock. Left in disgust and on returning home checked on-line were I could order pay and collect. Phoned customer service who agreed that should not be possible, never had this circumstance before. One last try phoned Stevenage store as was a gift for family near there, and was assured they had 7 in stock. I then ordered from Tooled-Up, never will use B&Q again wasted whole day.”

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Posted 8 years ago

“Staff very helpull as always produce was great and I find the store is always well presented.”

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Posted 8 years ago

“I Would Never Ever Recommend B&Q Kitchens!, As A Kitchen Fitter of some 30 yrs experiance, In December 2017 I was asked to fit a B&Q (Cooke and Lewis) supplied Kitchen in Leyland, the kitchen arrived with the usual few parts not delivered, the Kitchen itself was fine, but the premanufactured "Earthstone" moulded in bowl & half sink & top was missing, we were told it would arrive in about 3 weeks time. The van arrived with the missing parts but the driver immediately appologised and said they had not got the sinktop on the van, The customer complained to B&Q and was told that i had refused delivery and had taken it back, needless to say i was very, very angry! but as the customer knew me, i had to hope they took my word over B&Qs. As it was so near to Christmas the customer offered to pick the supposedly undelivered top up from the warehouse, but of course it could not be found anywhere (If it existed at all!), Angryly the complaint was refered to head office, they agreed to send a temporary top, sink, and tap, as it would now be 2 weeks after Christmas before they could get the top to the customer. The top arrived, and the kitchen was finished in January. Now (April) ive had a call to say both bowls are coming away from the top, and after they had complained to B&Q again, they were told that I had apparently fitted the tap in the wrong place, which with 30 yrs knowledge, it isn't! and its actually in the only place it can go!, to say im livid would be a big understatement!, ive now been blamed twice for B&Qs mistakes!, there are many other things that were wrong that i wont bore you with!. Watch This Space, this shxt's about to get real, as ive never come across such a lying, decietful, and disgraceful company in all my working life!. Trading Standards will now be informed!”

Helpful Report

Posted 8 years ago

“Items arrived late. Items arrived damaged. Customer Service very poor. Always told something different. 6 weeks have passed now. Endless promises to get it sorted. They say the "cheque" is in the post. Don't Trust B and Q!!!”

Helpful Report

Posted 8 years ago

“Ordered a £6000 kitchen in January 2018 got told it would be delivered in 3 lots February april and july first delivery fine and on time the second delivery (full kitchen and appliances ) went to my previous address told the delivery drivers thats not the delivery address their response was well you sort it out . Rung b&q crewe branch at 10.15 am to explain the mix up after 9 calls back and to through out the day got told at 6.10pm your order is back at the depot and we ring you tomorrow to sort out another delivery which will be minimum of 3 days if they can get it authorised that soon ??? Totally disappointed with b&q ..... il see if they can rectify the issue tomorrow?????”

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Posted 8 years ago

“I was able to have a colour made up on the paint machine computer, which was exactly right for my project”

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Posted 8 years ago

“I wish I had read all the review sites before placing an order with B&Q, my heart literally sank on reading all the poor reviews. Since ordering my kitchen I’ve had no end of issues caused by B&Q B&Q Netherfield used unscrupulous tactics AND are not to be trusted to do a good job!! When ordered a kitchen from them, they continually lied to me from over promising on the design element and over promised on timings relating to delivery dates, guaranteeing shipment on specific dates. When infact these were not achievable which had a huge impact on the build of my kitchen. On delivery when parts were missing or incomplete they were very slow in resolving the issues and seems not to care when I complained. They’ve sent damaged and or poor-quality units, sold items which were not as described when we did the “build” instore. Overall, I have had a series of issues which I have documented and detailed information which I’ve passed to the store manager, HOWEVER due to the order being taken on a “trade point” account it seems you DO NOT have the same rights to complain as these terms are different for the trader. At the time of the order these terms were not discussed and if I’d been made aware I was handing over rights as a consumer to make a complaint for a discount I may have made a different decision. STAY WELL CLEAR OF THESE CROOKS!”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,665 reviews