B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.18

2.2 Rating 2,667 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was able to have a colour made up on the paint machine computer, which was exactly right for my project”

Helpful Report

Posted 8 years ago

“I wish I had read all the review sites before placing an order with B&Q, my heart literally sank on reading all the poor reviews. Since ordering my kitchen I’ve had no end of issues caused by B&Q B&Q Netherfield used unscrupulous tactics AND are not to be trusted to do a good job!! When ordered a kitchen from them, they continually lied to me from over promising on the design element and over promised on timings relating to delivery dates, guaranteeing shipment on specific dates. When infact these were not achievable which had a huge impact on the build of my kitchen. On delivery when parts were missing or incomplete they were very slow in resolving the issues and seems not to care when I complained. They’ve sent damaged and or poor-quality units, sold items which were not as described when we did the “build” instore. Overall, I have had a series of issues which I have documented and detailed information which I’ve passed to the store manager, HOWEVER due to the order being taken on a “trade point” account it seems you DO NOT have the same rights to complain as these terms are different for the trader. At the time of the order these terms were not discussed and if I’d been made aware I was handing over rights as a consumer to make a complaint for a discount I may have made a different decision. STAY WELL CLEAR OF THESE CROOKS!”

Helpful Report

Posted 8 years ago

“The product was very very good quality and cheep which was excellent. They also took into consideration my needs for delivery. Overall very happy.”

Helpful Report

Posted 8 years ago

“I'm not a great fan of big DIY shops but have to share my experience of B&Q. I went in asking for a load of MDF to be cut to size. The staff were so helpful, never made me feel like I was being any trouble at all. All at a great price. Great service.”

Helpful Report

Posted 8 years ago

“Unable to order fencing and decorative stones online so the order was taken on the phone. The assistant was very helpful and gave clear instructions about the delivery. I received the text the night before with a 2 hour window and the delivery driver rang to tell me he would arrive in the following 30 minutes. He arrived on time and it was a very tricky delivery as there were cars parked outside my house. The driver operated the hydraulic lift into my front garden with great care and skill. I was very impressed with his professionalism and the whole experience from ordering to delivery was excellent. I will have no hesitation in using B&Q again.”

Helpful Report

Posted 8 years ago

“I bought some wood for DIY in my flat and the staff were very helpful. They helped me to find the right size and length for the job and they were very friendly.”

Helpful Report

Posted 8 years ago

“Tried to order a B&Q IT range kitchen online, but due to the long lead time and the fact that we couldn't find which item was causing the problem we switched to store collection. After driving the 60 mile round trip in two cars to collect, we still had to order the parts that were delivery only items. We have since had to return to store to change items that had been picked from a different kitchen range. We then found this weekend that the hinges that were suggested in store for the 925 corn units don't fit and therefore we have had to order again and pay another delivery charge and wait until the 1st of May for them to be delivered. On the basis that this is an of the shelf range, we are not happy to have paid twice for delivery. My wife will be making the 60 mile round trip again on Friday, to return wrong hinges, the corn post that is not required and return a 500mm cutlery tray that does fit. To make things worse customers services not interested. Will think twice before using a B&Q kitchen for our next development, we haven't got the space time to be messing a round this this...”

Helpful Report

Posted 8 years ago

“Rang up last week to find out my refund rights liffey valley branch.Girl on phone was so helpful and polite..put me at ease..Thanks christina”

Helpful Report

Posted 8 years ago

“Never ever again b&q. Useless service. Kitchen design had to be amended by the builder because it was so awful. Items that were not in stock and never would be again were sold to me so I had countless visits to the store to resolve and staff were gormless at best. Customer services workers were a bit brighter, but most issues had to be resolved in store. Finally my kitchen was delivery in 4 separate deliveries 3 months apart.”

Helpful Report

Posted 8 years ago

“If I could rate them at zero I would. Ordered 4 storage boxes delivered day before I requested them but luckily I was in to receive them - delivery refused as all 4 boxes badly broken. Phoned B&Q Customer Services and after 30 minutes on the phone this was reordered for another Parcelforce delivery the next day. The same happened again - all boxes broken. Phoned again - waited 30 minutes and offered refund. Refund received and told to call for a gesture of goodwill - again 30 minutes on the phone - offered £25 Gift Card that did not materialise - phoned again and after another 30 minute phone call (2 hours in total - disgusting) and told this call wasn't logged. Now referred to a supervisor who will deal with within 7 days. Decided to purchase my shed, cordless drill and all other diy supplies from other suppliers. You've lost my custom now and for ALL FUTURE PURCHASES.”

Helpful Report

Posted 8 years ago

“I went to b&q in Halifax today, julia at the counter helped us with our kitchen tile order, sorted everything out and slotted us in to create kitchen, zaid was great showing us how our kitchen woild look, bighly recommend”

Helpful Report

Posted 8 years ago

“when I go online 80% what I want to get at Skegness is not stocked, what the point of your web site if you don't stock 80% of what you advertise? thank goodness we have MKM and screw fix around the corner of your b&q!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“We bought a shower enclosure back in June 2017. Had it professionally fitted etc. Showering in March 2018 the door shattered into millions of pieces, cutting my arm etc. Customer service didn't want to know, blamed us (!!) but asked for 72 working hours to look into it. When we finally chased them for their feedback they lied about emailing us, and asked for photos. Photos of what? shattered glass in a bucket with my blood and cuts on my arms which 72 working hours later, have begun to heal. We weren't allowed to speak to the customer services manager, just some pleb reading from a script. Awful. We only wanted a refund to buy a replacement as funnily enough,the one we had they no longer sell....hmmm. I will go out of my way to NEVER buy from them again, I'm disgusted.”

Helpful Report

Posted 8 years ago

“Went onto B&Q Reading Berks on Saturday 31st March, excellent service help and advice from Lorna regarding laminate flooring, will be returning on Wednesday 4th of April.”

Helpful Report

Posted 8 years ago

“My 80 years old mother lives with me and due to her reduced mobility I am needing to alter my bathroom to fit her needs. I purchased a new bathroom with shower enclosure to replace the bath in January 2018, and was delighted with the care and attention that I received from the Bathroom Adviser at B&Q. He convinced me to use the B&Q Homefit service to install the bathroom and assured me that their installation was first class. Following a survey of the bathroom I received notification that my bathroom would be fitted on 03/04/2018, and as agreed I removed the tiles on the bathroom walls. All seemed fine until suddenly on 23/03/18 I was contacted by B&Q Homefit to say that their fitters had walked out on them and they coulld now not fit the bathroom until JUly 2018. I contacted the B&Q store where I purchased the bathroom and installation service as I can not wait till then to have this bathroom fitted due to my mothers rapidly reducing mobility, and was told that it was not their problem and I would have to fight it out with the installation service. I have paid a deposit of £630 on this already and am due to start paying for this non existant bathroom in April 2018, and am not getting any cooperation from B&Q to stop the payments being taken by the Credit Company. I am appalled at the lack of customer service I have received and have been told that I should find my own installers. The whole reason I went with thir installers was so that B&Q were responsible for any problems that may arise with the bathroom products or installation. If I find my own installers then B&Q will only wash their hands of this, as they have already.”

Helpful Report

Posted 8 years ago

“Now Seven weeks into what was supposed to be a 2 week job for my daughter and her partner's kitchen fit and B&q still haven't managed to deliver all the correct items to finish it! Daughter is getting very upset. B&Q have delivered incorrect parts several times, failed to deliver at all several times, failed to respond to messages, customer service very hard to get a timely response. What on earth is wrong with their customer service/ delivery team interaction? Absolutely terrible service”

Helpful Report

Posted 8 years ago

“I found the item I wanted quickly and it was also at a good price”

Helpful Report

Posted 8 years ago

“WE recently purchased a kitchen from B& Q Llanelli store, our purchase was made easy by Paul who we have found extremely helpful, there were a few pieces missing , got in touch with Paul and it was sorted straight away, he just can’t help enough, we are so grateful to him for all his help,”

Helpful Report

Posted 8 years ago

“Had the product in stock, excellent price and great customer service. Very Happy”

Helpful Report

Posted 8 years ago

“disgusting service after taking my money everything went wrong diabolical”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,667 reviews