B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,599 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong - from delivery times, to damaged products, to adding parts to my order which I knew nothing about and finally breaching data protection laws by giving out another customers details (to which when mentioned they did not take very serious at all!!!)”

Helpful Report

Posted 7 years ago

“Staff asked if i needed any help and directed me to the products i needed and gave me info on them, the girl Lauren at the checkouts was very friendly and helpful.”

Helpful Report

Posted 7 years ago

“Hi bought a kitchen before Christmas was told would not receive worktops and some panels to the 21 of December so Was ok with,started fitting kitchen for client still no worktops etc on the 16 jan don’t go to B&q wot ever you do,now I’ve lost job and reputation they’re useless,”

Helpful Report

Posted 7 years ago

“1- customer service very poor 2-B&Q staff attitude stink 3- delivery its a joke 4-you won’t see me again 5- the architect got wrong megerament .not line up at all .. 6- you will never see me again .”

Helpful Report

Posted 7 years ago

“Good choice of product, good price, lack of wait at paydesk and benefit of my POF (poor old fart) card to get 10% off.”

Helpful Report

Posted 7 years ago

“Ordered tiles for 9th of January. It's now the 12th. Still no sign. I have had to initiate any communication. When you do ring they claim it's in their terms of sales that it may not be delivered that day. What's the point then? Took a day off for this nonsense. Had a tiler booked in too that I had to cancel. Horrible experience.”

Helpful Report

Posted 7 years ago

“B & Q advertise that all orders £50 and over will be free delivery. When I 'checked' my item out (a £50 mirror) an additional £10 delivery fee was charged. Upon calling them, I was told it's because it is a 'large' item! - FALSE ADVERTISING! No alternative offered i.e. 'click and collect' either on the item in question.”

Helpful Report

Posted 7 years ago

“Staff are always nice and helpful.”

Helpful Report

Posted 7 years ago

“Great choice, quite good value.”

Helpful Report

Posted 7 years ago

“I HAD A ARSON ATTACK ON MY HOME THIS WAS ONE OF THE ONLY COMPANIES THAT HELPED IN AN EMERGENCY THEY KINDLY GAVE MY £50 AND NO MATTER HOW SMALL OR BIG THEY WERE VERY KIND I WOULD LIKE TO THANK THEM FROM THE BOTTOM OF MY ❤️ THANKYOU BNQ. YOUR THE ONLY COMPANY THAT HELPED ME IN AN EMERGENCY DISASTER MY 4 YEAR OLD IS AUTISTIC AND I SUFFER MY NERVS A VERY KIND COMPANY AND ONE DAY WHEN THISS NIGHT MARE IS OVER I WILL FETCH THE MANAGER A PRESENT AND PAY THEM BACK THANK YOU BNQ WE BEGGED MANY COMPANIES AS A CRISIS BUT YOURS WAS THE ONLY ONE MY CHILDREN NEARLY DIED I LOST MY HOME EVERY THING AND HAD TO MOVE,STILL TRYING TO GET THERE BUT ITS NICE TO NO WHOS NICE AND B AND Q WERE THERE FROM THE BOTTOM OF MY HEART ,THANKS ON BEHALF OF ME AND MY CHILDREN XXXXX”

Helpful Report

Posted 7 years ago

“We took a sample of wall paper from the wall under a bed and B&Q volour matched the paint for a retouch to damage. Well impressed”

Helpful Report

Posted 7 years ago

“Honoured internet price on item in store”

Helpful Report

Posted 7 years ago

“The kitchen was designed by B and Q but I had £342 of items and materials that were surplus to requirements. They were duly picked up on BQ uplift scheme . The advice note said I would be credited with the £342 into my account within 7 days. Nothing was sent chased it up followed all the instructions what to do. Coustomer Service said I had to deal with the store after 3 e mails by the store to the “technical department “still no money. So 33days later still no money technical issues still have to be resolved . When I asked what they were and what I could do no answer, still no time given when I will get my money. To top it all the extractor fan does not work after being fitted, it does not take the cooking smells or air away. Followed all the right procedures, engineer came out confirmed it was fitted correctly and that it was not working. Told the store , they informed me that they would replace it but the kitchen fitter had to be VAT registered. The guy I got is not he is labour only but he has fitted for BQ under their kitchen fitted scheme. No unless VAT registered won’t pay for refit I have to go and find a VAT registered kitchen fitter. Don’t use BQ if you think any problems with your kitchen might go wrong they are hopeless.”

Helpful Report

Posted 7 years ago

“Many of the employees at the Durham store cannot answer simple questions about the company's products. This is especially true in the 'garden centre' section, where the staff seem to be largely clueless about gardening. The nails, screws and fixings are in complete disarray - nothing seems to be in the right place; and the prices are outrageous (nearly eight pounds for a small packet of self-tapping screws!). Chaotic, unhelpful, over-priced, poorly trained assistants ... what's to like? This store doesn't deserve to stay in business.I shall certainly go eksewhere in future.”

Helpful Report

Posted 7 years ago

“This company is currently in disarray suffering from new systems that are best not fit for purpose. The staff try to help but are unable to due to the cutbacks in the company. I have recently had a delivery that never turned up and no contact was received so wasted a whole day for nothing. Also, now been told that the delivery depot is closed for 2 weeks over Christmas which I find very hard to believe so currently unable to finish fitting kitchen due to missing parts. Decided to go elsewhere for appliances and AO have been fantastic throughout. Will never order anything from B&Q that requires a delivery again, will still use the store though as the staff are generally helpful and the range is good (although again they have had stocking issues for some of the basics the last few times I have been in....)”

Helpful Report

Posted 7 years ago

“Had our kitchen fitted in May and a bench was damaged by the fitter made roughly about 16 phone calls to the warranty people they ordered a new bench waited for a phone call to say when it will be fit done no call. I rang them after 2 weeks they would investigate what went wrong still no call I then again rang in November and they said another bench would be ordered still no phone call to say what was happening. Another call made in December and they have no record of my claim on the warranty what the hell are these people doing not at all good customer service but I will get it sorted after Xmas or I will be taking further advice avoid this company people”

Helpful Report

Posted 7 years ago

“fail deliver item 4 times... still waiting”

Helpful Report

Posted 7 years ago

“For a Kitchen just under £13,000 I am appalled at the ‘customer service’ this company offer! Firstly the kitchen start date was put back twice - first time by a couple of days which isn’t a huge issue, but to then be told it has been put back by a full week! After the current kitchen had been stripped down! During the install of the kitchen materials were missing throughout the whole process - thank goodness our fitter was a 5 star fitter or we may still be waiting for materials now. We couldn’t fault the actual installer who B&Q subcontractoed to us! Finally our kitchen has been finished for a full week - we are yet to have the rubbish removed from our driveway- even though we were told someone would be collecting this yesterday which meant we waited and wasted a full day! Rang B&Q today to be told they don’t know if it will be today either! 3days before Christmas and rubbish all over the drive way and blocking the garage ! This company should be avoided at all costs! If you want 5 star customer service please look else where!”

Helpful Report

Posted 7 years ago

“I had a £15,000 kitchen fitted around five years ago, which initially we were pleased with. However, two issues have arisen; Firstly, and most disappointingly, where two sections of the earthstone worktops were joined has now come apart, with the joint very visible. I have logged a complaint but have had no response at all. I find this quite shoddy having spent this amount of money only recently. Secondly, three of the downlighters stopped working due to a fault with an led driver. B&q tell us that they do not stock or support accessories and could not advise us where to get an appropriate replacement, and we have had to go elsewhere to find a new driver, at considerable cost.”

Helpful Report

Posted 7 years ago

“Had fitter out told us he could do the job in January as we needed the shower fitted a sap paid the money 2 weeks later on wed 13/12/17 now been told can't be done until March or April you take the money and keep it in your bank we are now in the process of getting our large amount of money back absolutely disgusted”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,599 reviews