B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,599 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered item on-line , got phone call next day , item pricing error , will not receive item & get re-fund. NOT HAPPY !! spent approx. 3 hours phoning customer service , someone will phone back within in 48 hours , [ waited 3 days no call ] phoned again , promise someone will call next morning [ no call ] finally managed to speak to a manager , sorry could not do anything but would send voucher for £3 in e-mail , guess what , still waiting . WILL NOT !! order anything else from B&Q on-line or go to their store, seems they can advertise a price but then cancel it, are any of their prices on-line correct , who knows. Not a Happy Bunny.”

Helpful Report

Posted 7 years ago

“Terrible on line service ordered 4 internal doors £108 each no e mails or phone calls regarding delivery times . Only three doors arrived all damaged other door came next day damaged. Eventually after waiting 35 minutes on phone on three separate occasions to get through to customer services to complain and discuss the doors were reorderd new doors were delivered and damaged doors collected 7 days later. But again no phone calls or emails to say they were being delivered Because of the delay in getting the replacement doors it cost me £75 extra for another company to fit doors as the previous joiner had other commitments. Customer support have never contacted me yet. Extremely poor after sales .”

Helpful Report

Posted 7 years ago

“Utterly hopeless website that does not reflect stock at all. Try to buy a kitchen to find from any one range some items can only be purchased in store, some can only be ordered online, some can only be collected in store, some can only be home delivered. Several home delivery items were then delivered very late and incorrectly..... still trying to get a complete kitchen! Never ever buy a kitchen from B&Q!”

Helpful Report

Posted 7 years ago

“Very friendly & helpfull staff .. service with a smile”

Helpful Report

Posted 7 years ago

“Home delivery is an absolute JOKE! Previously had garden furniture delivered which turned into a farce with items damaged in transit, company not prepared to carry it from the Driveway to the rear garden. And now I order items and told I would be contacted the day before with time slot. And then Parcel Force deliver without warning and no one home; parcel gone back to depot!! ABSOLUTE RUBBISH!!! Then spend nearly 20 minutes trying to get through on the phone.”

Helpful Report

Posted 7 years ago

“after visiting b& q recently at ipswich the only thing to say is micky taking staff,nasty staff especially 2 young blokes who we asked for help with laminate never helped load trolly said my husband was not man enough to push the heavy trolley(he has bad back but works hard ) horrible vile staff should be sacked feel like getting a refund disgusted”

Helpful Report

Posted 7 years ago

“NO communication, no kitchen for over a week, no water. first night no heating in middle of winter, no hot water. builders not turning up, customer service team refuse to acknowledge my problem, shifted from pillar to post. constant LIES. if i could give a review of 0 i would”

Helpful Report

Posted 7 years ago

“Exceptional help from Riaz Ahmed (Killingbeck store , Leeds) He is a pure asset to B&Q and always goes that extra mile. Thank you so much...”

Helpful Report

Posted 7 years ago

“I had to get a lot of heavy duty items and a staff member called Aaron was very helpful in all aspects of customer service. Thankyou Aaron!”

Helpful Report

Posted 7 years ago

“Always good prices and long open hours”

Helpful Report

Posted 7 years ago

“A big thank you to Gavin from B and Q help desk at Clydebank. You went out of your way and helped us purchase our Christmas tree. We are delighted with our new tree 👍”

Helpful Report

Posted 7 years ago

“Everything we needed was in store and when we couldn't find a particular item, the staff were really helpful.”

Helpful Report

Posted 7 years ago

“If the option for 0 stars was available B & Q would revive it. Being in the Joinery Trade this is the worst experience I have had regarding Kitchens. B & Q advised that the particular kitchen was "off the shelf" however couldn't tell me a date of delivery until it was placed on order. Order made, delivery 6 weeks, advised that this was no good and requested it be moved forward. Had the date moved forward and what a surprise no kitchen delivered on the new delivery date. Customer care wasn't up to scratch as they didn't have a clue what was going on. I was then informed it would be another week before delivery could be made then I was told the handles won't be delivered for another 5 months. Shocking service. Could be a cancel job and going to Magnet or Howdens !!!”

Helpful Report

Posted 7 years ago

“Appalling service and VERY disappointing customer care”

Helpful Report

Posted 7 years ago

“The worst delivery service of a kitchen. No help at Bishop Auckland shop. Just kepted Delivereing the wrong parts”

Helpful Report

Posted 7 years ago

“Very easy and smooth transaction”

Helpful Report

Posted 7 years ago

“Delivery failed to arrive. Poor delivery service between B&Q and parcelforce means that delivery times aren’t provided, just the date of delivery. I waited all day and the delivery failed to arrive. The B&Q order acknowledgement says that the delivery agent will be in touch, this did not happen and the order had no parcelforce reference number to follow up. After complaining the next day, b&q/parcelforce gave an excuse they did not have the delivery address, however it was clear and accurate on the order and the B&Q customer service agent confirmed they had it. When you fail to deliver the you should own it and not invent an excuse. When I couldnt receive an estimated time for the rescheduling I cancelled the order. B&Q doesn’t value my time or my business. Will shop elsewhere in future.”

Helpful Report

Posted 7 years ago

“Mum ordered a kitchen in August to be fitted in October. They said it would take two weeks to install. So they started to fit it and then realised they were missing some brackets and counter top. Surely when supplying a kitchen you make sure everything is there. No communication whatsoever. Three weeks without a kitchen and still not finished. Please don't go with b&q people.”

Helpful Report

Posted 7 years ago

“Really horrible customer service. If it's possible to leave 0 star I would absolutely do so. Ordered online for next day delivery, waited for 3 days, then suddenly neighbour across the road rang door bell complaining big bulky packs left at hers. Lots of inconveniences to the old lady. We've provided both landline & mobile numbers, being stayed at home all the time, house big & clear to find, still bnq did such a ridiculous thing, never trying to contact us, not even bothering looking for us. Me as a mom with baby at home couldn't go collect them across road. Tried to ring bbq line(only 1 method & 1 No. given from its website), waiting for almost an hour(!!) then finally got through to a staff to explain our situations, only to be told they couldn't do anything with it. We needed to pay manpower hiring handyman to do it at our own cost. Absolutely disappointing customer service. If a business takes customers so neglectful, I can't imagine it could go far. After paying good money, all we need is just delivering to our address; all delivery & contact info provided to bnq perfectly. How unprofessional bnq must be to even fail that?! Definitely don't want bnq to be a typical example of uk businesses nowadays. As business, big or small, Please CHERISH YOUR CREDIT!”