B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,599 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed at all, I went 3 times in the shop to buy something that online result available to then discovered is somewhere in the warehouse and nobody can pick it up for me... so the last time I called before and they said it's available and then...surprise! Still in the unreachable warehouse!!!! Very disappointed...”

Helpful Report

Posted 7 years ago

“Ordered and paid for a new bathrooom in July 2016 - fitted January 2017. Washbasin outlet pipe and plug not fitted correctly so asked for it to be fixed. April 2017 ordered and paid for a showerroom. Fitting started beginning of October and then abandoned as fitter needed to get some of the fittings. End October 2017 washbasin in the bathroom (still unfixed) leaking water all over the floor. So 15 months on no shower room, no washbasin. Endless problems with deliveries. Staff in the shops are lovely, it's after that things go wrong.”

Helpful Report

Posted 7 years ago

“Our bathroom still isn't how we wanted it and for the price of it the work was shoddy to say the least! Definitely would not recommend B&Q for anything! I put a complaint in and never heard anything back! We had to keep on chasing for damages to be fixed which were caused by the B&Q fitters!”

Helpful Report

Posted 7 years ago

“Most of the staff, especially the older people, are experienced and very knowledgeable. Some are former tradesmen and women.”

Helpful Report

Posted 7 years ago

“Ordered desk lamp for my daughter and picked it up the very next day. Good quality item and exactly as described on their website. Staff were very helpful too, assisting me in choosing the correct bulb for the lamp.”

Helpful Report

Posted 7 years ago

“We ordered a bathroom, after using them for a kitchen installation the previous year, where to be honest they were not too bad. This time their customer service was terrible. None of the promised letters advising us of the process were sent and we had to ring them, and despite this the letters were still not sent. I was then advised the bathroom delivery would take place between 10-12am by text, and took time off work, only for it to arrive at 2.30pm, and again only after I chased them. On the first day of installation I remained at home until the installer arrived at 12am, which meant another half day off work. I would have expected them to arrive at 8am to 9am, especially given the amount the actual installation is costing. Would not use them again.”

Helpful Report

Posted 7 years ago

“Everything from delivery the standard of the work of the kitchen fitter it took them four months to rectify the problems and I am having problems again with the cupboard doors dropping do not and I mean do not get a kitchen from bq”

Helpful Report

Posted 7 years ago

“I ordered my new bathroom from B&Q and also had all internal doors replaced. Before sales service very good but downhill from there. My house is small, my neighbour let me use her bathroom so I kept well out of the way. The delivery was dreadful, delivery man, he got nasty threatened to call police and sue me because I have CCTV and in his words 'I was videoing him without his permission (yes I have a sign up so I comply with the law). I reported him to B&Q. The delivery of 10 doors and 1 bath was made into my lounge, the tiles, door handles etc were put in the outside shed which has no light in it. 9 out 10 doors delivered were wrong size, door handles for bathroom and toilet were round not lever type handles. The shower door had damage to the top, so had to have another one delivered. Now for the tiles: The Oscano pebble tiles looked to go together in the store with the feature Oscano split face tiles, but when they were put up they are brown and the split face tiles are grey. The only light they look reasonable in is when it's wet, miserable and very dull outside, other than that they look horrible. I have been to B&Q and they've said that since they're now fitted there's nothing they can do.”

Helpful Report

Posted 7 years ago

“DO NOT PURCHASE YOUR KITCHEN FROM B&Q SAVE YOURSELF TIME & STRESS IT JUST IS NOT WORTH IT I had a kitchen designed by B&Q and it was the worst decision that I had made. The customer service prior to purchasing was good, however, once B&Q were paid the customer service did not exist all I can say is POOR, POOR, POOR. The kitchen that was delivered did not match the design of the kitchen that I had agreed with the designer. B&Q continually sent the wrong items and missed out items in the deliveries, resulting with me having to take off too many days from work to either wait for deliveries and or return wrong items sent. It has been a miserable and experience. Customer service did not exist once you have made a complaint. I had to be actively on the phone to manage this horrific journey. Unfortunately, B&Q do not like to look in the mirror and learn by their mistakes/complaints to improve their performance and customer service, they prefer to point the finger, pushing the blame onto others including their customers. My complaints span over a year and is continuous. I am still not happy with my kitchen. I like looking at reviews prior to purchasing and silly me relied on a known brand name that had existed for many of years so I did not do any reviews on B&Q prior to purchasing BIG MISTAKE! Please steer clear of B&Q there are many kitchen suppliers, explore your options and definitely look at reviews. All the best.”

Helpful Report

Posted 7 years ago

“Design fault from the beginning lead to me having to buy a bigger cupboard at an extra £250. then the same unit as before was delivered so had to re order delaying the fit by 2 weeks, but unit is still not right so another delay, Fitter now on Holiday another weeks delay.. Designer forgot to put on my order - under lay, Edging strips, Threshold strip, Plug sockets, also made mistake in the amount of lights I needs, all extra cost. Forgot to deliver my kitchen tap and a box of flooring. so many journeys to the store to pick up forgotten items, many phone calls with next to no help. Boxes and martials still in house,old kitchen and boxes piles out side my house. £500 extra cost so far, kitchen unfinished, house a mess and no end in sight. I wish they would come and take it all way so I could go some where else”

Helpful Report

Posted 7 years ago

“I was going to write a review but changed my mind. Instead I am agreeing with all the other bad reviews. It saves me time!! Terrible company.”

Helpful Report

Posted 7 years ago

“Do not under and circumstances have your kitchen fitted with B&Q appalling fit had to be ripped out and started again. 2 week fit start beginning April took 3 months and still fighting for things to be repaired in nearly November. Expensive poor customer service, shoddy workmanship never been so disappointed in my life a total rip off.”

Helpful Report

Posted 7 years ago

“We used this laminate in our kitchen, the wider planks and realistic colouring helped to make the room look bigger we were very pleased with the effects. Quality was very impressive and I would highly recommend this laminate to anyone looking for a darker colouring but not wanting a uniform block colour. The lighter or golden shot throughs set it off in the sunlight and give it the realism that we loved.”

Helpful Report

Posted 7 years ago

“Delivery driver only giving 15 mins notice of arrival. Once he arrived, he parked up the road and walked to my house and said he is just going to his van, he drove off without delivering anything and didnt tell me he was leaving so I waited for him to return for nearly an hour. I had to go back to work. After 30 mins of being back at work, I had a call to say he was parked outside my house. As I was supposed to be working and this was so disruptive, I got in trouble at work. I made a complaint to b & q which they lost and didnt respond to. This shop is ideal if you want to buy a tin of paint, anything more, I wouldnt risk it.”

Helpful Report

Posted 7 years ago

“Paid £3500 at end of August for a kitchen to be delivered middle October. Got a call confirming day & 2 hour delivery slot. Day of delivery nothing arrived when I rang to ask where it was, they informed me they never intended delivering has there was a discrepancy with payment. 2 hours and several calls later to the store, still was not offered an apology or explanation. The best they could offer was a part delivery from the local store some time the following week. The rest of the kitchen would come from main warehouse at some point, no delivery dates given or promised. Absolutely appalling customer service from main distribution centre, they've had my money for a month and half and couldn't care less that my dream kitchen had turned into a nightmare. In the end we decided to cut our losses and asked for a full refund. Please don't order your kitchen from here, they will happily take your money but won't give you any help when they mess up. Still no explanation what went wrong with our order!”

Helpful Report

Posted 7 years ago

“Very bad service. They ruined my kitchen. The designer badly designed my kitchen and they refused to rectify this as they claimed that the designers service was free. My hob is now 10cm from my sink and below part of my boiler. The kitchen is now a mess. I brought an expensive kitchen and they have ruined it. Abdul service for their so called designer and awful complain procedure.”

Helpful Report

Posted 7 years ago

“If I could give no stars I would I shall never be giving B&Q my business again after the appalling treatment I have received and never have I come across such bad customer service! I had to cancel my kitchen order after signing and paying for my kitchen there were then £4000 of additional costs found which of course I couldn't find the money for and B&Q made no effort to help resolve the situation so I cancelled my order. This was one month ago and still it is beyond B&Q to contact the finance company and let them know the order is cancelled meaning I am paying for a kitchen I don't own!! Sort it out B&Q I want my money back and I will not be recommending you to any of my family and friends in the future”

Helpful Report

Posted 7 years ago

“After a shaky start with starting dates and waiting to be contacted , we had a lovely fitter from Torquay called Steve who has made a good job of our kitchen in record time .”

Helpful Report

Posted 7 years ago

“friendly and helpful staff at Peterhead good layout of stock and easy to find everything I was looking for have been lots of times for various diy projects”

Helpful Report

Posted 7 years ago

“I have recently bought kitchen from Luton branch when it was delivered to my house there were so many scratches and wear and tear on units which and work top was also damaged I have called support department they said to me go to store they said contact support department I went 3 times in store and 4 time called to support team disgusting behaviour I am regular customer but B&Q let me down very bad experience”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,599 reviews