Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

“I had to get a lot of heavy duty items and a staff member called Aaron was very helpful in all aspects of customer service. Thankyou Aaron!”

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Posted 8 years ago

“Always good prices and long open hours”

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Posted 8 years ago

“A big thank you to Gavin from B and Q help desk at Clydebank. You went out of your way and helped us purchase our Christmas tree. We are delighted with our new tree 👍”

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Posted 8 years ago

“Everything we needed was in store and when we couldn't find a particular item, the staff were really helpful.”

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Posted 8 years ago

“If the option for 0 stars was available B & Q would revive it. Being in the Joinery Trade this is the worst experience I have had regarding Kitchens. B & Q advised that the particular kitchen was "off the shelf" however couldn't tell me a date of delivery until it was placed on order. Order made, delivery 6 weeks, advised that this was no good and requested it be moved forward. Had the date moved forward and what a surprise no kitchen delivered on the new delivery date. Customer care wasn't up to scratch as they didn't have a clue what was going on. I was then informed it would be another week before delivery could be made then I was told the handles won't be delivered for another 5 months. Shocking service. Could be a cancel job and going to Magnet or Howdens !!!”

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Posted 8 years ago

“Appalling service and VERY disappointing customer care”

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Posted 8 years ago

“The worst delivery service of a kitchen. No help at Bishop Auckland shop. Just kepted Delivereing the wrong parts”

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Posted 8 years ago

“Very easy and smooth transaction”

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Posted 8 years ago

“Delivery failed to arrive. Poor delivery service between B&Q and parcelforce means that delivery times aren’t provided, just the date of delivery. I waited all day and the delivery failed to arrive. The B&Q order acknowledgement says that the delivery agent will be in touch, this did not happen and the order had no parcelforce reference number to follow up. After complaining the next day, b&q/parcelforce gave an excuse they did not have the delivery address, however it was clear and accurate on the order and the B&Q customer service agent confirmed they had it. When you fail to deliver the you should own it and not invent an excuse. When I couldnt receive an estimated time for the rescheduling I cancelled the order. B&Q doesn’t value my time or my business. Will shop elsewhere in future.”

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Posted 8 years ago

“Mum ordered a kitchen in August to be fitted in October. They said it would take two weeks to install. So they started to fit it and then realised they were missing some brackets and counter top. Surely when supplying a kitchen you make sure everything is there. No communication whatsoever. Three weeks without a kitchen and still not finished. Please don't go with b&q people.”

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Posted 8 years ago

“Really horrible customer service. If it's possible to leave 0 star I would absolutely do so. Ordered online for next day delivery, waited for 3 days, then suddenly neighbour across the road rang door bell complaining big bulky packs left at hers. Lots of inconveniences to the old lady. We've provided both landline & mobile numbers, being stayed at home all the time, house big & clear to find, still bnq did such a ridiculous thing, never trying to contact us, not even bothering looking for us. Me as a mom with baby at home couldn't go collect them across road. Tried to ring bbq line(only 1 method & 1 No. given from its website), waiting for almost an hour(!!) then finally got through to a staff to explain our situations, only to be told they couldn't do anything with it. We needed to pay manpower hiring handyman to do it at our own cost. Absolutely disappointing customer service. If a business takes customers so neglectful, I can't imagine it could go far. After paying good money, all we need is just delivering to our address; all delivery & contact info provided to bnq perfectly. How unprofessional bnq must be to even fail that?! Definitely don't want bnq to be a typical example of uk businesses nowadays. As business, big or small, Please CHERISH YOUR CREDIT!”

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Posted 8 years ago

“Really horrible customer service. If it's possible to leave 0 star I would absolutely do so. Ordered online for next day delivery, waited for 3 days, then suddenly neighbour across the road rang door bell complaining big bulky packs left at hers. Lots of inconveniences to the old lady. We've provided both landline & mobile numbers, being stayed at home all the time, house big & clear to find, still bnq did such a ridiculous thing, never trying to contact us, not even bothering looking for us. Me as a mom with baby at home couldn't go collect them across road. Tried to ring bbq line(only 1 method & 1 No. given from its website), waiting for almost an hour(!!) then finally got through to a staff to explain our situations, only to be told they couldn't do anything with it. We needed to pay manpower hiring handyman to do it at our own cost. Absolutely disappointing customer service. If a business takes customers so neglectful, I can't imagine it could go far. After paying good money, all we need is just delivering to our address; all delivery & contact info provided to bnq perfectly. How unprofessional bnq must be to even fail that?! Definitely don't want bnq to be a typical example of uk businesses nowadays. As business, big or small, Please CHERISH YOUR CREDIT!”

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Posted 8 years ago

“Good service and good stuff”

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Posted 8 years ago

“I had a kitchen delivered 19th OctoberOctoberB & Q kitchen I had a kitchen delivered 19th October. Had exchange some items in store myself the next day, arranged a exchange order, they collected items on 24th, I have spent every night since waiting a hour most nights in a call aye to find out why I have been given four confirmation emails with different delivery dates!!!! Nothing arrives, now 12 th November, 21 phone calls, 3 to designer of my kitchen at Chester store and not one phone call or explanation, half finished kitchen!!! Never ever by a B & Q kitchen!!!! Worst customer service I have ever known”

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Posted 8 years ago

“b&q - always good for basis diy stuff. Their garden selection is being modified and updated and streamlined, making it much better and always good value. Staff always kind and helpful.”

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Posted 8 years ago

“Everything about the service at B&Q is terrible. The fitter came on the 17th on October, we are now on the 10th of November and I still have half a kitchen. I would never recommend for anyone to have a kitchen fitted with B&Q and I would warn all others to stay away. I have asked for my money back as it would be quicker to get someone else in to finish but I have been refused. Half the order wasn't delivered, the fitter brought his wife to help him put the kitchen together, he turns up at 10 and leaves at 2 or turns up at 2 and leaves at 4. Paid £2000 to have the kitchen fitted and have so far been told that they allow three weeks for fitting?! How can anyone survive without a kitchen for three weeks! Spend your money elsewhere!”

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Posted 8 years ago

“B&Q Stock over twelve types of light fittings, but not thr appropriate bulbs fore those fittings, every box containing light fittings state G9 28W. Two stores state we don't stock them any more (but these will do). When we check with customer service we were asked what would you like us to do. Please find out why you don't stock them , told don't know anybody to ask.”

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Posted 8 years ago

“There is always a good selection of power tools.”

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Posted 8 years ago

“Staff where very helpful”

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Posted 8 years ago

“Everything! The installation of a bathroom has left us with a sink which water gurgles and spurts out of when we empty the bath. When we run the sink taps, the bath gurgles. After running taps, we are left with loud vibrations from the pipes. For the last 3 months we have been trying to get these issues sorted. The customer service is appalling - they never ring back when they promise. Three weeks ago they finally come to review the job and write a report, but once again, nothing further is heard. Shocking, Shocking, Shocking...do not use these charlatans.”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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