B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,599 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and good stuff”

Helpful Report

Posted 7 years ago

“I had a kitchen delivered 19th OctoberOctoberB & Q kitchen I had a kitchen delivered 19th October. Had exchange some items in store myself the next day, arranged a exchange order, they collected items on 24th, I have spent every night since waiting a hour most nights in a call aye to find out why I have been given four confirmation emails with different delivery dates!!!! Nothing arrives, now 12 th November, 21 phone calls, 3 to designer of my kitchen at Chester store and not one phone call or explanation, half finished kitchen!!! Never ever by a B & Q kitchen!!!! Worst customer service I have ever known”

Helpful Report

Posted 7 years ago

“b&q - always good for basis diy stuff. Their garden selection is being modified and updated and streamlined, making it much better and always good value. Staff always kind and helpful.”

Helpful Report

Posted 7 years ago

“Everything about the service at B&Q is terrible. The fitter came on the 17th on October, we are now on the 10th of November and I still have half a kitchen. I would never recommend for anyone to have a kitchen fitted with B&Q and I would warn all others to stay away. I have asked for my money back as it would be quicker to get someone else in to finish but I have been refused. Half the order wasn't delivered, the fitter brought his wife to help him put the kitchen together, he turns up at 10 and leaves at 2 or turns up at 2 and leaves at 4. Paid £2000 to have the kitchen fitted and have so far been told that they allow three weeks for fitting?! How can anyone survive without a kitchen for three weeks! Spend your money elsewhere!”

Helpful Report

Posted 7 years ago

“B&Q Stock over twelve types of light fittings, but not thr appropriate bulbs fore those fittings, every box containing light fittings state G9 28W. Two stores state we don't stock them any more (but these will do). When we check with customer service we were asked what would you like us to do. Please find out why you don't stock them , told don't know anybody to ask.”

Helpful Report

Posted 7 years ago

“There is always a good selection of power tools.”

Helpful Report

Posted 7 years ago

“Staff where very helpful”

Helpful Report

Posted 7 years ago

“Everything! The installation of a bathroom has left us with a sink which water gurgles and spurts out of when we empty the bath. When we run the sink taps, the bath gurgles. After running taps, we are left with loud vibrations from the pipes. For the last 3 months we have been trying to get these issues sorted. The customer service is appalling - they never ring back when they promise. Three weeks ago they finally come to review the job and write a report, but once again, nothing further is heard. Shocking, Shocking, Shocking...do not use these charlatans.”

Helpful Report

Posted 7 years ago

“My bathroom plumping was done all wrong. A new water tank was needed and wasn't done so iv been through 3 showers and 3 pumps in a month. My tiles were delivered broken. I then had to choose out of 2 different ones. I had to pick up lights as wasn't added to my order. Painting had to be redone as all over my door. Rude staff who tried to get me to pay more money after job was done.”

Helpful Report

Posted 7 years ago

“I've put 1 star only because there isn't an option of zero! We've just wasted 1 hour 23minutes of our lives in B&POO, we only wanted to buy a door. Helpful Harry came to our rescue but didn't manage to help as he was too busy trying to help anyone and everyone at the same time and failed in helping anyone in the end. We left him walking round in circles muttering to himself and decided to find one ourselves. Found the door but not the correct size so we were introduced to Beryl who clearly didn't want to get involved but reluctantly agreed to look on the system. 'You'll have to order it but you cant collect from store it will have to be delivered' no problem, gave the delivery address a few times as the 'system' was playing up. This took 20minutes as she kept having to ask for advice. In the end it can't be ordered because we have 3 in stock already! So back to the door section which we have already searched and confirmed there are no doors in the size we require. After another hunt the door session she thinks they could be on the top shelves. We feel a small glimmer of hope as she goes off to find doreen who can drive the forklift. We see doreen turn the corner at the other side of the store on the forklift vehicle. 5 minutes later she's halfway to us, not quick these things are they? She finally makes the arduous journey to the door section. We look in awe as she ascends up and up and up but wait, she stops short of the top shelf, 'I don't feel safe to go any higher' she says before decending back down, even slower than before. The most frustrating part is she could see the 3 doors from her halfway vantage point. This is when we checked how much time we had wasted and cut our losses and left. We passed Harry on the way out, still walking round in circles. We could imagine Doreen just reaching the safety of ground level and kissing the ground in relief before making the long, long journey back the the forklift docking station. We found our door round the corner from a kitchen supplier, in and out in 10 minutes with a similar door. The End.”

Helpful Report

Posted 7 years ago

“paid a lot of money for a kitchen, design wrong, supplying terrible, incompetent fitters, customer service is laughable. They are trying to blame me for their mistakes. Keep wel clear of B & Q. Dont sign a thing!”

Helpful Report

Posted 7 years ago

“Everything to do with our new bathroom installation and still going on .”

Helpful Report

Posted 7 years ago

“They do very good soil for potting up but they have removed all of it for Xmas items. And they usually fail to keep their plants in good condition - so much so, that they gave me a discount on some I bought as they need the tlc I gave them when I got them home.”

Helpful Report

Posted 7 years ago

“Ordered a new kitchen from B&Q and paid for fitting. When the work was due to start the fitting company sent over a plasterer and electrician as they decided they wanted to! Fitter finally turns up at lunch time 2 days later to start the work. We were promised the works would be completed by Friday, it's now Tuesday and the work is not done. Still waiting to find out when they will return to complete the work. Complete shambles. If you were thinking of using B&Q for a new kitchen I'd advise you to change your mind and go somewhere else.”

Helpful Report

Posted 7 years ago

“Ordered a kitchen and worktops from Margate B & Q in August 2017, great local staff, bent over backwards to design and order kitchen. When kitchen was delivered in October the main worktop was missing. 7 phone calls to B & Q customer services, was given 4 new dates for out of stock worktop to come in, it didnt come in! Was told 3 times I would be called back.....not called back once! Visited local store, they tried to sort it out, phoned customer services, told it would be in last thursday and they would ring me direct.......you guessed it....they didnt call! I have spent 7 hours so far trying to sort this out....the customer services department is an absolute nightmare ro deal with and they basically lie, i have been told twice that the item is 'now in stock'....but it isnt! The response 'oh sorry the system has just gone down' has been given 3 times after waiting 20 minutes to get through? Right now, to get a refund on the matching 2 tops that were delivered, i have to wait 2 weeks for thrm to be picked up, so i can get a refund, to buy new tops from somewhere else? I have to pay a carpenter for the two wasted bookings due to the 'promised delivery arrangements' that didnt happen. DO NOT BUY YOUR KITCHEN FROM B&Q, they take your money then couldnt care less!! Appalling customer service, absolute shambles!”

Helpful Report

Posted 7 years ago

“So far out of a purchase of 2 doors,laminate flooring,underlay and trim they were a day late delivering trim and underlay which the trim was the wrong colour, we had to take it back ourselves to exchange as they can't change a delivery until full delivery has been received so we had a 20 mile round trip to have the wrong trim refunded and then the correct trim repurchased. Yesterday the 2 doors arrived smashed so had to go back. I am now on my 7th call to their customer service and it is a total waste of time as they do nothing. So if you can't carry goods home your self don't buy from this company. I have my fingers crossed that my laminate will be delivered on Friday and undamaged, never again.”

Helpful Report

Posted 7 years ago

“**** PLEASE READ **** SAVE YOUR MONEY Ordered my Kitchen back in June and was payed in full by July. The Install date was 17th October and it was all down hill from here.... at the start of October i received a call stating that kitchen will be delivered on the 12th October.. i was abit concerned as i didint have much room to store my new kitchen ?? and being a small family with two children i tried to re arrange closer to the install date , which i did . This was planned for delivery on the saturday 14th. Received a call on Saturday saying the kitchen is outside... only to find out it was delivered to the wrong address. I had to chase B&Q to ask what was going on ??! this was re arranged for delivery on the install date which was 17th October. 17th October: Fitter arrived on site and carried out work . The fitter left at 18:00 . I was scheduled to work late at 18:45 , i left my property leaving my partner and two children at home. I receive a text from my partner saying she could smell gas. I returned home to find my a very strong smell of gas throughout the whole house !!!! rushed to the kitchen to find where the fitter has removed the Gas hob he had incorrectly been capped off and and isolation valve OPEN and !!! NOT to current gas safety regulations !!! Following morning i complained to B&Q as this could of caused a fatal explosion !!!!! found out from B&Q that the "Gas Engineer" was not even Gas Safe Registered !!!!! Making this ILLEGAL FOR HIM TO TOUCH ANY GAS APPLIANCES To this day the kitchen still hasn't been completed. I was sold a fake dream kitchen from B&Q. Assuring me that the kitchen will be completed in a week with the least amount of disruption. Ive had fitters let me down . Parts ordered wrong . Without washing/cleaning facilities. Project manager doesn't seem interested until i escalated my complaints. My laminate flooring had to be all taken back up due to being stalled incorrectly. Problem after problem ....... I have a 3 page list of problems i've experienced SO FAR with the B&Q install. I would never recommend B&Q to anyone thinking of using them for an install. the stress and upset I've had from B&Q and still yet to get any response from them regarding the gas leak.., where i could of payed for the kitchen with my families life.”

Helpful Report

Posted 7 years ago

“Reasonably priced kitchen. No quibbles when swapping certain products when (self) fitting”

Helpful Report

Posted 7 years ago

“Good service and price was the cheapest I found for my paint”

Helpful Report

Posted 7 years ago

“I had a kitchen fitted by B&Q in June … I had a kitchen fitted by B&Q in June and to date I'm still experiencing problems! The kitchen installation was finished the end of August and the repair/replacement end of September,. I'm now having problems with the work tops as below, they seem to be chipping on the edges and the laminate lifting! 12.5mm Exilis Laminate Woodstone Grey Stone Effect Square Edge Breakfast Bar (L)3020mm (D)950mm In summary I was without a cooker for four weeks, a sink for two weeks, my floor is uneven, 80% of the units have had to be replaced as they were all damaged whilst being installed !! The extractor fan chimney re-sited as it was wonky! The sink wasn't sealed and the best of all, the rubbish from the old kitchen and boxes from the new sat on my patio for 3 weeks, the weight breaking my garden shed, as that was buried under the weight of debris !! I did report all of the above to the project manager, who was as interested as a kid in a maths lesson, he simply didn't give a monkies! B&Q have tried to rectify the problem, offering me £980 compensation! This includes a sum for me to repay the decorator's, compensation towards having to eat out for four weeks!!, they said I had a microwave, so a family of three could of eaten from that!! really B&Q I challenge you to cook a healthy meal for three out of a microwave for 28 days. In my honest opinion I've been financially robbed, taken the mick out of because I'm a single female, (believe me this does not sit pretty with me and I an not using this as an ace card) I've been treated awfully and nothing that I haven't told B&Q personally, the original installer ran circles around me!! not turning up or spending on average 4 hours a day at my house, hence from the 14th June until the end of August for completion, three walls with cupboards, no building, no extension!! The installation was a joke and constant lies from the staff at B&Q !!!! DON'T PUT YOUR SELF THROUGH THE PAIN !! MY KITCHEN COST OVER £11,000 !! THE WORSE DECISION I'VE EVER MADE WAS CONTRACTING TO B&Q ! everyday I'm reminded of the nightmare, you spend years saving for your dream kitchen ! I HAVEN'T GOT MINE”

Helpful Report

Posted 7 years ago

B&Q is rated 2.2 based on 2,599 reviews