B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.19

2.2 Rating 2,631 Reviews

28 %

of reviewers recommend B&Q

2.2

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No orders received. No communication, Two orders have not been delivered”

Helpful Report

Posted 8 years ago

“delivery didn't arrive, the order hadn't been processed correctly, after HOURS trying to get through finally spoke to someone, after requesting a refund because they couldn't get the goods to me was told as the name on the delivery wasn't me( my card that paid for the goods but getting delivered to my daughters house)they couldn't give me a refund. It was my debit card NO ACCOUNT held with B&Q, so just a pathetic excuse for trying to get out of giving a refund.”

Helpful Report

Posted 8 years ago

“They were very helpful in providing their expert DIY advice”

Helpful Report

Posted 8 years ago

“Bought rug form the stote in new malden and brought it home and opend up to find 4 or 5 mouse in the rug my home is infested with mouse”

Helpful Report

Posted 8 years ago

“Wish I could give zero star as your service is deplorable, bought a £10,000 kitchen had to pay upfront,I can see why now. Kitchen delivered with missing items, damaged items, wrong items, customer service couldn't care less, replacements delivered when they feel like, if at all, wrong replacements delivered. Lie after lie after lie given on delivery of replacements,still waiting for items to be delivered after 5 weeks. Kitchen fitters are great, feel sorry for them as they don't get paid till the job is finished. My advice don't get kitchen from B&Q.”

Helpful Report

Posted 8 years ago

“Currently having kitchen fitted five weeks so far, items not delivered, items delivered damaged,lie after lie after lie about replacement delivery, cannot trust anything they say, I really wish I had never purchased from B&Q. If you read this please shop elsewhere.”

Helpful Report

Posted 8 years ago

“They have a good selection of items”

Helpful Report

Posted 8 years ago

“Worse customer service I have ever come across ordered a door 4th November 2017 it was never dispatched and I am still waiting for my money back rang them 6 times each time they promised me a ring back not one of them has rang me I will never shop there again disgraceful.”

Helpful Report

Posted 8 years ago

“I was deliver two doors that were the wrong size, I have tried phoning them on numerous occasions just listen to there music, no one answered. In the end I went into a store who gave me return for the doors to be collected from home. It has been more than a week and I'm still waiting for them to collect the door, I have tried phoning but no answer. They are very helpful with you buying the goods but rubbish if you want anything items collected from home. The number 03330 143357 they never answer!”

Helpful Report

Posted 8 years ago

“Staff were very helpful and I thought their prices were very reasonable compared to other DIY retailers.”

Helpful Report

Posted 8 years ago

“Ordered a £10,000 kitchen from b&q in september 2016 only when someone came out to measure for worktop in November they told us that we could not have the sink we had chosen with the style of worktop (this should have benn explained at planning stage)and had to decide to have an undermount sink there and then or fitting for worktop would be delayed until new year (2017) when they did bring out worktop it had the wrong edging to it so again delayed fitting as for all the problems we were told as compensation we could have upstands for free by b&q and the order for them had been put through for which we were sent an invoice .........after losing count of how many times we had to call customer services they eventually told us in October 2017 that we cannot have upstands and the phone was put down on us SO after a year the kitchen is incomplete as we had to wait for promised upstands that never came ....... we spent a huge amount of money with b&q which we completely regret should have gone to a smaller independent company that would know about customer service .....at b&q all that happened is they are extremely helpful in taking your money from you but after that they treat you like dirt. BIG LESSON Learnt will not be using b&q again for anything they do not deserve my custom.”

Helpful Report

Posted 8 years ago

“Kitchen delivery wrong . When cooker hood arrived it was damaged . Oak worktops are warped . No satisfaction with Bq customer services. Keep away from these cowboys.”

Helpful Report

Posted 8 years ago

“ordered item on-line , got phone call next day , item pricing error , will not receive item & get re-fund. NOT HAPPY !! spent approx. 3 hours phoning customer service , someone will phone back within in 48 hours , [ waited 3 days no call ] phoned again , promise someone will call next morning [ no call ] finally managed to speak to a manager , sorry could not do anything but would send voucher for £3 in e-mail , guess what , still waiting . WILL NOT !! order anything else from B&Q on-line or go to their store, seems they can advertise a price but then cancel it, are any of their prices on-line correct , who knows. Not a Happy Bunny.”

Helpful Report

Posted 8 years ago

“Terrible on line service ordered 4 internal doors £108 each no e mails or phone calls regarding delivery times . Only three doors arrived all damaged other door came next day damaged. Eventually after waiting 35 minutes on phone on three separate occasions to get through to customer services to complain and discuss the doors were reorderd new doors were delivered and damaged doors collected 7 days later. But again no phone calls or emails to say they were being delivered Because of the delay in getting the replacement doors it cost me £75 extra for another company to fit doors as the previous joiner had other commitments. Customer support have never contacted me yet. Extremely poor after sales .”

Helpful Report

Posted 8 years ago

“Utterly hopeless website that does not reflect stock at all. Try to buy a kitchen to find from any one range some items can only be purchased in store, some can only be ordered online, some can only be collected in store, some can only be home delivered. Several home delivery items were then delivered very late and incorrectly..... still trying to get a complete kitchen! Never ever buy a kitchen from B&Q!”

Helpful Report

Posted 8 years ago

“Very friendly & helpfull staff .. service with a smile”

Helpful Report

Posted 8 years ago

“Home delivery is an absolute JOKE! Previously had garden furniture delivered which turned into a farce with items damaged in transit, company not prepared to carry it from the Driveway to the rear garden. And now I order items and told I would be contacted the day before with time slot. And then Parcel Force deliver without warning and no one home; parcel gone back to depot!! ABSOLUTE RUBBISH!!! Then spend nearly 20 minutes trying to get through on the phone.”

Helpful Report

Posted 8 years ago

“after visiting b& q recently at ipswich the only thing to say is micky taking staff,nasty staff especially 2 young blokes who we asked for help with laminate never helped load trolly said my husband was not man enough to push the heavy trolley(he has bad back but works hard ) horrible vile staff should be sacked feel like getting a refund disgusted”

Helpful Report

Posted 8 years ago

“NO communication, no kitchen for over a week, no water. first night no heating in middle of winter, no hot water. builders not turning up, customer service team refuse to acknowledge my problem, shifted from pillar to post. constant LIES. if i could give a review of 0 i would”

Helpful Report

Posted 8 years ago

“Exceptional help from Riaz Ahmed (Killingbeck store , Leeds) He is a pure asset to B&Q and always goes that extra mile. Thank you so much...”

Helpful Report

Posted 8 years ago

B&Q is rated 2.2 based on 2,631 reviews